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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 8th Jun 11, 11:14 AM
    • 8,744Posts
    • 21,023Thanks
    MSE Andrea
    0 WOW
    Quidco Question and Answers
    • #1
    • 8th Jun 11, 11:14 AM
    0 WOW
    Quidco Question and Answers 8th Jun 11 at 11:14 AM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone.

    We're very aware from past discussion threads that issues surrounding the collapse of the DGM affiliate network and the non-payment of cashback is still an issue that people feel needs discussion. We're entirely happy for people to discuss it on this separate DGM discussion thread so that it doesn't prevent other forum users getting the answers they need to their other queries. In the past this has often clogged up other threads with pages of posts and has disrupted the question and answer format for other users.

    So we're going to start things from scratch, with a clean slate, with two separate discussion threads, one for DGM discussion, one for cashback questions for Quidco (this one).

    Please remember though, libellous posts including any implication of fraud, lying, cheating aren't tolerated on this forum. Where they're reported to us they'll be removed and we will stop user accounts that keep pushing acceptable boundaries as we are liable.

    Again, any posts made about DGM on this or other threads will be removed when reported and if persistent will result in further action on that user account.

    Please also remember to keep on topic. This is for people to ask about Quidco. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please help us with this.

    Finally a reminder that MSE has no special relationship with Quidco. It's included in our Cashback Sites guide along with other cashback sites so we take comments to the contrary very seriously.

    Thanks
    Last edited by MSE Andrea; 27-10-2015 at 9:52 AM.
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Page 172
    • windmill26
    • By windmill26 15th Sep 17, 11:53 AM
    • 191 Posts
    • 228 Thanks
    windmill26
    I am having similar issues with Quidco.I open an ISA with Moneyfarm that was offering £130.00 cashback.The cashback should have been paid by the end of August ,so I waited ,I sent emails to Quidco (no reply!) .I decided to involve Moneyfarm as the cashback is substantial and I have been told that the cashback was paid to Quidco on the 6th of September but on my account is still stating "The retailer is taking longer than expected to process your transaction. We apologise for the delay."
    I am very disappointed ,this is going to be my last transaction with Quidco .Any feedback on Topcashback?
    • parksandrec
    • By parksandrec 23rd Sep 17, 11:37 AM
    • 224 Posts
    • 1,024 Thanks
    parksandrec
    Can cashback be claimed after a purchase has been made????

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    • mjm3346
    • By mjm3346 23rd Sep 17, 12:48 PM
    • 35,281 Posts
    • 230,907 Thanks
    mjm3346
    Can cashback be claimed after a purchase has been made????
    Originally posted by parksandrec
    No, you have to follow the link from Quidco to the site you are going to purchase from and then buy the item.
    • parksandrec
    • By parksandrec 23rd Sep 17, 12:57 PM
    • 224 Posts
    • 1,024 Thanks
    parksandrec
    No, you have to follow the link from Quidco to the site you are going to purchase from and then buy the item.
    Originally posted by mjm3346
    That's annoying I booked flights a couple of weeks ago before signing up to quidco

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    If you can dream it you can do it - Walt Disney
    • CuddlesTC
    • By CuddlesTC 23rd Sep 17, 6:35 PM
    • 125 Posts
    • 71 Thanks
    CuddlesTC
    Yes, I used it: the cashback has tracked and been paid, but no bonus yet.

    At the start of the week the status was "expected by August 10th", but now it has changed to "The retailer is taking longer than expected to process your transaction. We apologise for the delay."
    Originally posted by CuddlesTC
    I apologise to Quidco - turns out I have had the bonus after, it's just that the tracking status was incorrect. Thanks to Quidco Clare who helped me over Facebook.
    • B_M
    • By B_M 24th Sep 17, 7:31 AM
    • 586 Posts
    • 446 Thanks
    B_M
    It may be fair to say Quidco have abandoned MSE and no longer respond here.

    Last activity: 18-07-2017 10:02 AM
    I have an 'exclusive' financial purchase, oddly only available via Quidco. As others, this has gone past the estimated date.
    I'll allow it to go 1 month over estimate and then contact the merchant direct if the cashback hasn't become payable.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • woodface7
    • By woodface7 25th Sep 17, 12:27 AM
    • 117 Posts
    • 201 Thanks
    woodface7
    It may be fair to say Quidco have abandoned MSE and no longer respond here.
    Originally posted by B_M
    It sometimes looks like Quidco has abandoned Quidco.

    Making big annual purchases this month - insurance, all the utility switches, I've spent countless hours comparing deals. TCB wound up with my business on every one.

    Not always because of higher cashback, but because they bother to keep the offers up to date and detailed.

    For example, with an energy company, going by Quidco's page it was baffling which tariff was covered by which vaguely phrased description. On TCB, they listed the full, precise name of each tariff (such as 'Energy Fix Oct 19 v3') within each cashback tier. So you recognise it on the destination site.

    More detail on 'terms' too - aka ways the network / merchant can con you out of commission.

    You'd never guess Quidco was the biggest cashback site. With reported delays in CS replies, looks like they're maxing profits by cutting service.
    Last edited by woodface7; 25-09-2017 at 12:32 AM.
    • B_M
    • By B_M 25th Sep 17, 7:21 AM
    • 586 Posts
    • 446 Thanks
    B_M
    It sometimes looks like Quidco has abandoned Quidco.
    Originally posted by woodface7
    Something isn't quite right, that's for sure.
    At the moment, it seems you have to chase up Quidco for delayed transactions to get paid. Is this the way Quidco is going? If you don't ask for it and chase up, you don't get it!

    Most of my purchases from cashback sites now are for purchases which are covered by an Ombudsman - mainly financial. Take screenshots and chase up once delayed or after 4 months. I've received every single payment eventually, but I've had to get it! Well most of it, there are a few decent merchants.
    I prefer to use discount codes now for other purchases (hotels and department stores etc), but sometimes you can get both - so worth a try. I'll take a smaller discount than have the hassle of obtaining cashback payments!
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • prowla
    • By prowla 29th Sep 17, 4:18 PM
    • 9,556 Posts
    • 7,590 Thanks
    prowla
    I upgraded my Sky to include fibre Broadband, via the Quidco £80 link.

    The transaction didn't track.

    I tried raising an online claim, but the Quidco form wouldn't accept my Sky account number.

    I messaged quidco support for help with the issue, but I've had no response.

    I've now raised a telephone callback request.

    I feel like I'm having to jump through hoops!
    • POPPYOSCAR
    • By POPPYOSCAR 30th Sep 17, 4:55 PM
    • 10,829 Posts
    • 22,557 Thanks
    POPPYOSCAR
    Got my £150.00 EE Broadband cashback after all!!

    Thank you Quidco.
    • prowla
    • By prowla 1st Oct 17, 8:46 PM
    • 9,556 Posts
    • 7,590 Thanks
    prowla
    I upgraded my Sky to include fibre Broadband, via the Quidco £80 link.

    The transaction didn't track.

    I tried raising an online claim, but the Quidco form wouldn't accept my Sky account number.

    I messaged quidco support for help with the issue, but I've had no response.

    I've now raised a telephone callback request.

    I feel like I'm having to jump through hoops!
    Originally posted by prowla
    Incidentally, I'm just going through my car insurance renewal, and am not confident with Quidco, so am going via another option.
    • mhoc
    • By mhoc 2nd Oct 17, 10:18 AM
    • 15,994 Posts
    • 198,851 Thanks
    mhoc
    Quidco had an offer on March 17th, buy something from Superdrug and get 50% cashback.
    I bought a hairdryer and my £18.25 tracked and it should have gone to payable late August. Inevitably nothing happened and the date has now been removed and it just says delayed.

    I contacted Quidco support and just got the standard reply so they have not even bothered to read my email.

    Also about a week previously, again in March I did a smaller purchase from Superdrug and again its still at the tracked stage. I contacted Quidco support and I got the exact same stock reply.

    "I'm sorry to hear that your cashback has not been paid in the time scale you were expecting. Please refer to the guide below as regards current payment times for transactions and claims:

    - Retail purchases with a returns period of up to 45 days - 2-4 months.

    - Contract purchases (phone, broadband, energy etc.) - 3-5 months.

    - Financial purchases (insurance, credit card, bank account etc.) - 4-6 months.

    - Travel purchases (hotels, flights, car hire etc.) - 8-12 weeks after the trip has ended (up to 6 months for claims)

    - In-store (High Street) purchases - up to 6 months

    - Quidco bonus cashback - this will be inserted into your activity around 3 working days after the cashback has been confirmed.

    Most transactions will be confirmed by the retailers well within these guidelines but if yours is taking longer than we would normally expect, please be assured that we will already be chasing this up for you and we'll get it confirmed as quickly as possible.

    Of course, if you still need to speak to us about this, please feel free to contact us again."
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
    • adonis10
    • By adonis10 5th Oct 17, 2:23 PM
    • 1,477 Posts
    • 194 Thanks
    adonis10
    Signed up for The Health Lottery through Quidco - £5.38 cashback for a £10 deposit. I did this and it has not tracked therefore trying to lodge a claim on the Quidco website but am being asked for the 'order number' - there isn't one but one must be entered.

    Any idea what it is and how I can find it?
    • mamabuddah
    • By mamabuddah 14th Oct 17, 4:53 PM
    • 656 Posts
    • 1,455 Thanks
    mamabuddah
    I think Quidco is in difficulty, TopCashback seems to be the preferred choice for a lot of people now and I can understand why.

    Yet another transaction, made because of the “Quidco” bonus three months ago still hasn’t been confirmed by the retailer, which in itself for Quidco isn’t that strange as they appear to have lost the plot these days....but it just so happens to be the transaction th@t would attract their bonus.....

    I had already queried this a while ago to which Quidco replied “which bonus” so I sent them screengrab of their offer, emails and transaction made at maplin.....so they tell me once the retailer confirms, Quidco will add their bonus....

    I know the transaction is real, I have the receipt and the item I purchased so there shouldn’t really be a problem in the retailer confirming (as it actually tracked ok) but here’s the problem....if Quidco pretend the retailer doesn’t uphold the purchase (id only lose about 46p) I will miss out on the promised £5 Quidco bonus...

    So what’s the best result for Quidco, that’s right, stitch up the customer.
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
    • star2000
    • By star2000 21st Oct 17, 10:27 AM
    • 47 Posts
    • 31 Thanks
    star2000
    Just a heads up to everyone. If you are missing cashback from Quidco (or another cashback site) and they are failing to resolve the issue it is always worth submitting a complaint direct with the merchant. I have done this twice now and on both occasions I got a response and my cashback credited within 48 hours (where Quidco had failed to do this for 7 months!) and also a cheque sent for additional compensation. If it is a financial product you can also follow up any unresolved complaint/cashback with the FOS. Quidco keep saying it is impossible for them to pay the cashback as they have not received the payment, yet as a customer I can resolve this with no problems - I think that says a lot about Quidco customer service!
    • m1kjm
    • By m1kjm 21st Oct 17, 7:09 PM
    • 1,140 Posts
    • 2,186 Thanks
    m1kjm
    I've just had my Everything5Pounds claim denied

    Quidco are just scammers and should be avoided like the plague.
    • November2
    • By November2 26th Oct 17, 12:52 PM
    • 717 Posts
    • 201 Thanks
    November2
    Is Game still not paying out? I have a tracked amount going back to December 2016, it just states in my account Game are taking longer than expected to pay.
    • mamabuddah
    • By mamabuddah 26th Oct 17, 2:33 PM
    • 656 Posts
    • 1,455 Thanks
    mamabuddah
    Is Game still not paying out? I have a tracked amount going back to December 2016, it just states in my account Game are taking longer than expected to pay.
    Originally posted by November2
    “Taking longer than expected to pay”

    Seems to be Quidco’s mission statement these days.

    My question is, “has Quidco stopped being pro active for their customers”
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
    • mhoc
    • By mhoc 27th Oct 17, 12:33 PM
    • 15,994 Posts
    • 198,851 Thanks
    mhoc
    On Quidco today as part of a Black Friday offer it says for Accor hotels

    "Get 30% off your stay guaranteed and free breakfast in more than 2,900 hotels around the world"

    I've been trying to book a hotel room and watching the rates over the last few months. The rates today are no different to what they were a few months ago - def not 30% off.

    It also says free breakfast but Accor hotel rates are room only, you add on breakfast as part of the booking procedure. I don't know how you would claim for free breakfasts
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
    • Ninetails
    • By Ninetails 1st Nov 17, 12:06 PM
    • 472 Posts
    • 3,006 Thanks
    Ninetails
    Quidco Support
    Hi

    Am having problems contacting Q. I can't find the link for live chat nor the request for callback for premium members, going in circles. Can anyone point me please?

    Thanks
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