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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 8th Jun 11, 11:14 AM
    • 8,325Posts
    • 20,421Thanks
    MSE Andrea
    0 WOW
    Quidco Question and Answers
    • #1
    • 8th Jun 11, 11:14 AM
    0 WOW
    Quidco Question and Answers 8th Jun 11 at 11:14 AM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone.

    We're very aware from past discussion threads that issues surrounding the collapse of the DGM affiliate network and the non-payment of cashback is still an issue that people feel needs discussion. We're entirely happy for people to discuss it on this separate DGM discussion thread so that it doesn't prevent other forum users getting the answers they need to their other queries. In the past this has often clogged up other threads with pages of posts and has disrupted the question and answer format for other users.

    So we're going to start things from scratch, with a clean slate, with two separate discussion threads, one for DGM discussion, one for cashback questions for Quidco (this one).

    Please remember though, libellous posts including any implication of fraud, lying, cheating aren't tolerated on this forum. Where they're reported to us they'll be removed and we will stop user accounts that keep pushing acceptable boundaries as we are liable.

    Again, any posts made about DGM on this or other threads will be removed when reported and if persistent will result in further action on that user account.

    Please also remember to keep on topic. This is for people to ask about Quidco. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please help us with this.

    Finally a reminder that MSE has no special relationship with Quidco. It's included in our Cashback Sites guide along with other cashback sites so we take comments to the contrary very seriously.

    Thanks
    Last edited by MSE Andrea; 27-10-2015 at 9:52 AM.

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Page 170
    • Franklymatey
    • By Franklymatey 20th Jun 17, 1:47 PM
    • 1 Posts
    • 0 Thanks
    Franklymatey
    Blocked!
    Hi, don't know if anyone can help. I've been a Quidco user for a few years and up until now have been v satisfied with the service, but my account has been blocked, and I'm struggling to get a reply from Quidco as to why, or if/when it'll be unblocked. The password reset doesn't work - I've even contacted Quidco via Twitter and as yet no action. Does anyone have a suggestion for contacting them directly to get this sorted out - I have £200 tracked in my account that I cannot get to (once it's reached payment status).
    • star2000
    • By star2000 23rd Jun 17, 7:47 PM
    • 46 Posts
    • 30 Thanks
    star2000
    Problem with British Gas Home Insurance
    I bought British Gas Home Insurance through Quidco in March. The advertised cashback was £80. It tracked but only at £50. I put in a claim saying I should have got £80 and the claim was successful and another £30 was added to my account. The cashback has now been confirmed and become payable. However instead of receiving the full £80 I have only been paid £30 (even less than the £50 which originally tracked!) I have submitted a support ticket about this a few days ago but not had a response. I also can't see where on the site to view my support tickets (only claims and I can't put in another claim about this or add to my previous one as it has been closed.) Can anyone help or give me another way to contact Quidco and can anyone tell me where on the site I can view and follow up on support tickets. Thanks
    • juju17
    • By juju17 27th Jun 17, 7:33 AM
    • 939 Posts
    • 11,674 Thanks
    juju17
    I took out an AA credit card on 24/2/17 through Quidco, complied with the T&C's, the £45 cashback has gone into my account and tracked, but has still not moved onto the confirmed status.
    Can you please advise me how much longer I will have to wait until the cashback becomes payable. Thanks
    • star2000
    • By star2000 27th Jun 17, 8:15 AM
    • 46 Posts
    • 30 Thanks
    star2000
    I bought British Gas Home Insurance through Quidco in March. The advertised cashback was £80. It tracked but only at £50. I put in a claim saying I should have got £80 and the claim was successful and another £30 was added to my account. The cashback has now been confirmed and become payable. However instead of receiving the full £80 I have only been paid £30 (even less than the £50 which originally tracked!) I have submitted a support ticket about this a few days ago but not had a response. I also can't see where on the site to view my support tickets (only claims and I can't put in another claim about this or add to my previous one as it has been closed.) Can anyone help or give me another way to contact Quidco and can anyone tell me where on the site I can view and follow up on support tickets. Thanks
    Originally posted by star2000
    I've still not had a reply to my support ticket to Quidco and cannot find a way on the site to chase this. The Quidco rep on here also has not replied. Please can someone look into this. The ID transaction is 1626377961.The claim number is 2623188. Thanks
    • m4tthew lew15
    • By m4tthew lew15 6th Jul 17, 10:19 AM
    • 1 Posts
    • 0 Thanks
    m4tthew lew15
    Locked account, no access to email
    I raised a ticket with Quidco to change my email address as I no longer had access to my other one. Now my account is locked and I cant unlock it. Can somebody please help?
    • janiebaby29
    • By janiebaby29 7th Jul 17, 10:11 AM
    • 1,700 Posts
    • 3,073 Thanks
    janiebaby29
    is the live chat still working ?? trying to go on it but it doesnt seem to work
    The original janiebaby
    • lgb2100
    • By lgb2100 7th Jul 17, 8:27 PM
    • 146 Posts
    • 14 Thanks
    lgb2100
    Poor customer service ?

    On 25th April, I used Quidco to join The Health Lottery with a £4.50 Cashback award.

    It was tracked, however, on 5th May, I received an email from Quidco stating...

    "We're sorry to tell you that we have had to decline your tracked cashback for The Health Lottery.

    This is due to the fact that we are no longer working with the affiliate network processing cashback for this retailer, as it has become apparent that they are unable to pay us any outstanding cashback due to our members.

    We will continue to speak to the network to try to obtain a resolution for you and if we should receive a payment for your transaction we will certainly insert this into your Quidco account. However, to manage your expectations, we do have to advise you that from past experience of this type of unfortunate situation, this is unlikely. "


    I found this to be strange, as the Health Lottery was still available via the Quidco website. So I contacted Quidco.

    On the 17th May, Quidco responded with...

    "The issue with obtaining your cashback payment from the retailer is not a fault with The Health Lottery. Rather, the cashback has not been paid because the third party network (who act as the go-between for Quidco and the retailer) has entered financial difficulties and used outstanding user payments to cover the cost of their insolvency.

    As your payment request has not been sent to the retailer yet, we'll be happy to direct this to a new, financially stable third party. It will take us some time to set up this new arrangement but you should see your claim update to "processing" within the next two weeks. "

    Then on 23rd May I received the following...

    "We are writing to you about your cashback claim. Unfortunately, on this occasion your claim has been declined as we have had no response from the retailer. !"

    Unhappy with this, I contacted Quidco once again....

    On the 2nd June, I received a response to my query.

    "Apologies for the previous message, which was sent to you in error.

    We're still in the process of moving the relevant claims over to the new network, which means your claim will continue to show the "declined" status notification for the time being. I apologise for the delay; we'll be sure to notify you via the account summary once the claim can begin processing again. "


    As the two weeks as mentioned in the earlier e-mails had passed, and status still showing as declined, I contacted Quidco once again.

    Response this time was...

    "I do apologise for any frustration caused.

    I am very sorry that you haven't received this cashback. Unfortunately the retailer hasn't been transferred to a different affiliate network, which means unfortunately we won't be receiving this cashback to pass on to you."


    This contradicts the reasoning why my 'purchase' was intially declined.
    Once again I contacted Quidco.

    Response received today (7th July) now says..

    "To explain further, we can see when you have clicked-through to the retailer from your Quidco account, however we then have no visibility in to the purchase journey from you clicking-through to the completing a purchase and as we are unable to see this, we are unable to confirm that a purchase has been completed via Quidco.

    When the retailer has advised that cashback has been paid to another referrer, this is usually due to another referrer being found in your browser cookies which are small pieces of information that are carried on your browser and when the affiliate network who track and pay cashback pay the cashback, they will pay the cashback to the 'strongest' referrer in the browser cookies. In this case, the retailer has paid this cashback to another referrer which was found in the browser cookies, however this doesn't necessarily mean that you made your purchase elsewhere, this means that the network have found another referrer in your browser cookies which was either carried from before the purchase was made or during the purchase. These referrers can include comparison sites, cashback sites or search engines such as Google.

    For this reason we would always advise to clear your browser cookies before making a purchase via Quidco to ensure that Quidco are seen as the referrer of the sale and they can then pay this cashback to us which we will then pass on to you.

    Unfortunately on this occasion as we haven't received this cashback from the retailer to pass on to you, we would be unable to investigate further.

    I apologise again for any disappointment caused. "


    Nothing of which is true regarding my purchase - as my purchase DID tracked.

    What is the best way to make a formal complaint, on how my transaction is being handled, and the e-mails received, which appears to have been sent, just to 'fob-off' the customer.

    I am considering in sending this problem, to BBC's Watchdog/Rip Off Britain - as I think it's worth investigating.
    • lgb2100
    • By lgb2100 7th Jul 17, 8:43 PM
    • 146 Posts
    • 14 Thanks
    lgb2100
    Anyone else had a £10.00 Quidco Bonus applied to their tracked cashback ?
    It appeared last week and I assumed it may have been the one of the May prizes but today it has gone to declined without any explanation.
    Originally posted by molerat

    A friend has....

    https://www.dropbox.com/s/eyo108q8kuct024/declined.jpg?dl=0
    • star2000
    • By star2000 8th Jul 17, 8:38 AM
    • 46 Posts
    • 30 Thanks
    star2000
    What has happened to Quidco customer service? it used to be excellent about 6 months ago - quick responses to support tickets, quick resolution of problems and regular help through this forum. Now support tickets take over a week for a minimal response and there is no-where on the site to view your ticket or follow it up, no-one comes on here to help with problems and I have no confidence that if I have an issue with my cashback it will ever be resolved. It is like a black hole trying to get any response. Please Quidco at least have a page on the site where customers can see and follow up support tickets (not just cashback claims) I moved most of my transactions to Quidco from Topcashback a few years ago but am now considering going back to using Topcashback again. At least their representative regularly responds to queries on the moneysavingexpert thread and tries to help.
    • POPPYOSCAR
    • By POPPYOSCAR 11th Jul 17, 4:29 PM
    • 10,343 Posts
    • 21,390 Thanks
    POPPYOSCAR
    What has happened to Quidco customer service? it used to be excellent about 6 months ago - quick responses to support tickets, quick resolution of problems and regular help through this forum. Now support tickets take over a week for a minimal response and there is no-where on the site to view your ticket or follow it up, no-one comes on here to help with problems and I have no confidence that if I have an issue with my cashback it will ever be resolved. It is like a black hole trying to get any response. Please Quidco at least have a page on the site where customers can see and follow up support tickets (not just cashback claims) I moved most of my transactions to Quidco from Topcashback a few years ago but am now considering going back to using Topcashback again. At least their representative regularly responds to queries on the moneysavingexpert thread and tries to help.
    Originally posted by star2000

    Yes I moved from TCB to Quidco but just had a Groupon cashback declined.

    Never had Groupon declined on TCB.

    Also waiting for EE broadband to track but have to wait 60 days. Should have gone with TCB.

    Think I will go back to TCB.
    • Dolly Rocker
    • By Dolly Rocker 11th Jul 17, 5:43 PM
    • 3,243 Posts
    • 9,082 Thanks
    Dolly Rocker
    Quidco are a bit of a joke to be honest.

    Think it's time to switch to another cashback provider.

    Hired a car at a cost of £650.00 in May, been told today that my cashback has been paid to another referrer - well thanks a bloody lot!

    Absolute pain to deal with so they are.
    Goals
    Debt free by Christmas 2017
    Save for Christmas 2017
    Goal weight of 10st 7lbs by Christmas
    Add to deposit savings
    • uknick
    • By uknick 16th Jul 17, 11:24 AM
    • 629 Posts
    • 275 Thanks
    uknick
    Quidco not honouring £10 cashback offer
    In January this year my other half received an email offer from Quidco along the lines of buy something through Quidco by the end of January and we'll give you an extra £10 cash back. The offer was similar to one she received in June 2016.

    She made the required purchase through Boots and eventually received the normal cash back due against a Boots purchase. However, to date she hasn't received the additional £10 cash back.

    This didn't really surprise her as she had to chase Quidco to honour last year's offer. Therefore, in early June she started to chase Quidco through the online claim function for missing cash back as no extra cash back was to be seen.

    Quidco eventually responded and said no cash back was due from "this" retailer. She went back and said that can't be correct as you are the retailer and it is your cash back offer she has satisfied. This was at the end of June.

    To date Quidco have not responded, despite another chase last week.

    Can anybody help with where to go next? She's not a premium member so isn't eligible to use the contact numbers shown on the Quidco website.

    She's loath to follow the FOS route for £10, which is the last resort.
    • Londonlisa12
    • By Londonlisa12 16th Jul 17, 7:17 PM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    Changing tariff - Quidco
    I switched energy supplier a few months back via Quidco the cash back is being tracked but not confirmed.
    It was from First Utility to EDF.
    The tariff I am now on has no leaving fee,my question is if I change
    to another tariff within EDF will I still be eligible for the cashback.
    • Pun
    • By Pun 16th Jul 17, 7:39 PM
    • 474 Posts
    • 478 Thanks
    Pun
    Without seeing the small print, it's impossible to know. Do you have a link to the T&C?
    • Londonlisa12
    • By Londonlisa12 16th Jul 17, 8:10 PM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    Thanks for replying.

    I've read the t&c's but there is no mention of what happens if I change tariffs.
    • Pun
    • By Pun 16th Jul 17, 11:44 PM
    • 474 Posts
    • 478 Thanks
    Pun
    Sounds like your best bet is to contact Quidco support. Either that, or could you wait to change tariff until the cash back has actually been paid?
    • Londonlisa12
    • By Londonlisa12 17th Jul 17, 10:52 AM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    That's what I now plan to do difference in tariff costs me about £3 a month but not worth risking the loss of £40 cashback,it should be paid within another two months hopefully.
  • quidco Company Representative
    Hi, I have had a quidco account for years but never really used it until recently.

    I selected an offer with Virgin Games where you can get £10, went through with the offer via Quidco and did what I needed to at Virgin Games.

    I waited months for a decision on my claim, and now I've received an email saying that my claim has been unsuccessful because I probably didn't clear my cookies and another site has probably made the money back for me.

    I only have 2 x other cashback sites (one of which is through my employer and has no gambling related offers) none of which I am aware of has this offer, and they definitely haven't been paid the cashback or tried to make a claim.

    Is there anything I can do?
    Originally posted by jewelleryangel
    Hey @jewelleryangel

    I am sorry to hear about your experience there.

    When cashback is declined for that reason, the other referrer is not limited to other cashback sites. It can be a number of websites; from search engines such as Google, to the retailer's own website or best deal comparison sites.

    This is especially the case when the purchases in question perhaps involved trying to find the best the deal by visiting more than one site before settling on a deal e.g. Hotel stays, best travel fares and Mobile contract purchases.

    I realise how disappointing this is and really wish we could assist further but we will not be receiving that referral commission that forms your cashback as we were not seen as the body that referred you on to that purchase.

    Sincere apologies once more for the disappointment caused by this.

    Kind Regards,
    Joseph
    Quidco Company Representative.
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco Company Representative
    Hi, don't know if anyone can help. I've been a Quidco user for a few years and up until now have been v satisfied with the service, but my account has been blocked, and I'm struggling to get a reply from Quidco as to why, or if/when it'll be unblocked. The password reset doesn't work - I've even contacted Quidco via Twitter and as yet no action. Does anyone have a suggestion for contacting them directly to get this sorted out - I have £200 tracked in my account that I cannot get to (once it's reached payment status).
    Originally posted by Franklymatey
    Hey @Franklymatey

    Apologies for the delayed response.
    Are you able to let me know whether you still are having this issue and I will get that looked into for you?

    Kind Regards,
    Joseph
    Quidco Rep
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • zippydooda
    • By zippydooda 21st Jul 17, 2:11 AM
    • 14,142 Posts
    • 222,883 Thanks
    zippydooda
    I took out an AA credit card on 24/2/17 through Quidco, complied with the T&C's, the £45 cashback has gone into my account and tracked, but has still not moved onto the confirmed status.
    Can you please advise me how much longer I will have to wait until the cashback becomes payable. Thanks
    Originally posted by juju17
    i too am waiting for this cash back and many others on the elite thread. come on rep chase it up for us please
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