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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 8th Jun 11, 11:14 AM
    • 8,371Posts
    • 20,461Thanks
    MSE Andrea
    0 WOW
    Quidco Question and Answers
    • #1
    • 8th Jun 11, 11:14 AM
    0 WOW
    Quidco Question and Answers 8th Jun 11 at 11:14 AM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone.

    We're very aware from past discussion threads that issues surrounding the collapse of the DGM affiliate network and the non-payment of cashback is still an issue that people feel needs discussion. We're entirely happy for people to discuss it on this separate DGM discussion thread so that it doesn't prevent other forum users getting the answers they need to their other queries. In the past this has often clogged up other threads with pages of posts and has disrupted the question and answer format for other users.

    So we're going to start things from scratch, with a clean slate, with two separate discussion threads, one for DGM discussion, one for cashback questions for Quidco (this one).

    Please remember though, libellous posts including any implication of fraud, lying, cheating aren't tolerated on this forum. Where they're reported to us they'll be removed and we will stop user accounts that keep pushing acceptable boundaries as we are liable.

    Again, any posts made about DGM on this or other threads will be removed when reported and if persistent will result in further action on that user account.

    Please also remember to keep on topic. This is for people to ask about Quidco. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please help us with this.

    Finally a reminder that MSE has no special relationship with Quidco. It's included in our Cashback Sites guide along with other cashback sites so we take comments to the contrary very seriously.

    Thanks
    Last edited by MSE Andrea; 27-10-2015 at 9:52 AM.

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Page 164
  • quidco Company Representative
    I've tried raising a support ticket and contacting through Facebook on this...
    I had the £10 bonus but when I went to try and use it on something in particular last night I had to register a Visa card which apparently takes 24 hours so can't use it until this evening.
    The offer ends midnight on 28th February which I take to mean last night as in today (28th) is too late despite it being a February offer?
    Can anyone confirm please?
    Originally posted by martyp

    Hey @martyp

    Sincere apolgies for not getting to you on the day.

    Are you able to let me know whether you got a response regarding this matter on Facebook?

    Kind regards,
    Joseph
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • adonis10
    • By adonis10 8th Mar 17, 7:51 AM
    • 1,386 Posts
    • 148 Thanks
    adonis10
    Hey @adonis10

    Thanks for the heads up.

    We should get that sorted for you as soon as we get to your message on Twitter. Do let me know on here too once that's all fixed so I can make sure this case is sorted.

    Thanks again,

    Joseph
    Quidco Company Representative
    Originally posted by quidco Company Representative
    @quidco company representative

    Thanks. Bonus has been added as "tracked" but says should be payable by 15 April - seems a long time, how come?
  • quidco Company Representative
    Thanks for getting back to us. If this has tracked as 'Quidco Bonus' then it should update to confirmed within the next 72 hours. It sounds like the date is not showing correctly so I wouldn't worry about that. If this does not confirm in the next few days then get back in touch via social media and we'll check your account for you.

    Kind regards,

    James
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • snorebits
    • By snorebits 10th Mar 17, 8:56 AM
    • 18 Posts
    • 12 Thanks
    snorebits
    I have uploaded an image of my current Quidco activity report, in a bid to show other members of MSE how slow this cashback service has become (for me anyway). I am a fully paid up quidco member, but I have noticed in more recent times that Quidco is hanging onto cashback for longer and longer. There are cashback payments now due that are 18 months old. However, there seems to be a policy of blaming merchants for slow payment or using replies like 'cashback is reward, not a requirement'. Quidco have built a very successful business by enticing customers to use their service in exchange for cashback rewards, but it appears that there is a price for this with these huge delays. Are other Quidco customers having similar delays with payments or am I the only one?

    • voodooflux
    • By voodooflux 10th Mar 17, 3:01 PM
    • 6 Posts
    • 5 Thanks
    voodooflux
    Hi @voodooflux,

    Apologies for any disappointment caused with that.

    We will always try and help chase declined cashbacks further, however that is dependant on the reason provided by the retailer as regards why a cashback was declined.

    Are you able to send the email address on your account to members@quidco.com with the subject line 'FAO MSE Social Team' so I can look into the exact reason for that decline.

    Kind Regards,

    Joseph
    Quidco Company Representative
    Originally posted by quidco Company Representative
    Joseph - apologies but I missed your reply.

    One of the problems with Quidco currently is that every support ticket response ends with Quidco signing off by saying that they can't do any more in an attempt to wash their hands of the situation, but each time I push harder for more information it does seem to be forthcoming.

    After a lot of digging and persistence I'm now being told that the cashback has been paid elsewhere (i.e. not to Quidco) which frankly bemuses me as I took all the normal precautions regarding cookies when I clicked through to the insurance provider to buy the policy. Quidco can't / won't tell me where the cashback has been paid, so I'm having to try and get this information from Tesco Insurance directly as Quidco are showing no desire to help further.

    A deeply infuriating experience.
    • Justice13075
    • By Justice13075 10th Mar 17, 8:02 PM
    • 955 Posts
    • 416 Thanks
    Justice13075
    see my post #3255
    • zorber
    • By zorber 10th Mar 17, 9:19 PM
    • 1,041 Posts
    • 923 Thanks
    zorber
    @quidco Company Representative

    in december i booked a car hire via Avis which tracked at the purchase amount of £601 but the cashback tracked at zero. this should have been 11% so a significant value.
    Also on the same day another entry was made for avis but the purchase amount was £21.34 and tracked cashback is £1.92. What is this? i dont understand this second entry.

    I have tried to raise a incorrect cashback claim but apparently as its over 7 weeks now i cant. plus when i try to the only entry it will allow me to query is the £21.34 value and not the transaction amount of £601. Now i wish i could get car hire for £21.34 ............but in the meant time i need to resolve why the correct cashback isnt showing against the correct transaction value of £601 and why i cannot put a claim in for it.
    "Save the cheerleader - Save the world"
    • zorber
    • By zorber 10th Mar 17, 9:26 PM
    • 1,041 Posts
    • 923 Thanks
    zorber
    @quidco Company Representative

    Second one

    i submitted a query and i will post the complaint and return message below.

    You
    01 Feb 17 at 22:00
    I completed 10 different transactions through quidco to expedia one after another all on the same day which took around 90 minutes, the advertised cashback rate for my purchase was 13%. Two of the transaction tracked on the same day for the correct amount. Then nothing until later on the 30TH January when the rest of the transaction then tracked but at a lower 5% rate. At some point on the monday they have lowered the cash back rate to 5% and then allowed the rest of the transactions to track. the order numbers for all the transaction are as follows.
    Itin#7240364905590
    Itin#7240365342660
    Itin#7240364520558
    Itin#7240363917104
    Itin#7240363154373
    Itin#7240359515972
    Itin#7240358783423
    Itin#7240358050764
    Itin#7240357335232
    Itin#7240339323483
    I actually wouldnt have used expedia if it wasnt for the cashback and as for the underhand change in cashback rate before allowing the the remaining transaction to track really has put me off from doing any further transactions through both quidco or expedia. Can we please get these transactions tracking at the correct advertised rate of 13% of what it was when i made these transaction.
    thanks
    Nick

    Quidco support
    03 Feb 17 at 15:44
    Hi Nick,

    I'm sorry to hear that your purchases have tracked in at a lower amount, but please don't worry.

    Some retailers will always track your purchase at a lower amount, and then update to the correct amount of cashback once the transaction is confirmed.

    On checking the retailer's terms and conditions, I can see that this is the case for your transactions.

    If your purchases does however confirm at the lower amount, please raise incorrect cashback claims by clicking on this link, and we'll be able to manually obtain the missing amount of cashback from the retailer for you.

    Do of course come back to us if there's anything else we can help you with.

    Kind regards,

    Joan
    Support Team

    After seeing a number of cashbacks being confirmed recently without updating to the correct value i am not happy with the response i have been given above.
    two of the transactions tracked correctly these were the first and the fifth the rest appeared to get held by expedia until the following day and released after they had lowered their cashback rate. This needs flagging now and not once the comapny has paid out at the lower value. Can you please look into this!
    I have also noticed one hasnt tracked so i will submit a claim now!!

    So as i did 10 transactions and the referance codes expedia give do not match up with the ones on quidco, how do i place a claim? im just guessing which one hasnt tracked. Do i need to place a claim against each transaction so i dont miss the missing one? i dont want the claim i make to be declined as it could be a duplication of one that has tracked? help please!!!
    Last edited by zorber; 10-03-2017 at 10:03 PM.
    "Save the cheerleader - Save the world"
    • zorber
    • By zorber 10th Mar 17, 10:06 PM
    • 1,041 Posts
    • 923 Thanks
    zorber
    Third one

    I placed an order via quidco to microsoft for an xbox one s console. The promotion said £24 quid cashback. It tracked at the lower rate of 3.33. I didnt worry because it says on your website it may track at a lower rate before updating to the correct rate. I have noticed that it has now become confirmed but at the incorrect lower rate. It wont now let me raise a clain for an incorrectly confirmed rate. I have noticed on the forums that im not the only person with this issue.
    can you please reflect my account with the correct cashback rate please.

    I have logged this with support but im putting this out here now for everyone to see how many issues i get with Quidco.
    these are just a few i can be bothered to chase right now!! there are many more!!
    "Save the cheerleader - Save the world"
    • mamabuddah
    • By mamabuddah 15th Mar 17, 3:44 PM
    • 645 Posts
    • 1,445 Thanks
    mamabuddah
    I'm just about fed up with Quidco,
    Purchase in November at Argos to avail of Quidco £10 bonus, after ages ( and Argos STILL not paying me) Quidco stepped in and "paid" me the £5 transaction cash back themselves and said it will become payable shortly and the £10 Quidco bonus will appear shortly after...

    My support messages have been going on for ages ( thanks L**m) with promises for all sorts, but to date I still haven't got my (effectively) £15 payable and ready to withdraw....it seems to be one lie after another...."Quidco will pay the money owed" ..." it will appear in your account shortly" ... I thought TopCashback had problems, but this is just taking the P.
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
    • mamabuddah
    • By mamabuddah 15th Mar 17, 5:28 PM
    • 645 Posts
    • 1,445 Thanks
    mamabuddah
    And while I'm at it, I've just discovered I've been charged for the "PREMIUM" service, when did that happen? I don't remember signing up for that, strange it coincides with my last purchase at Argos that's giving me all the headaches as well, in the support column it says request callback and live chat, none of which seems to be available and there's certainly no effort has been made to sort out this Argos problem/Quidco bonus either.

    Talk about Amazon Prime and Spotify scamming you for payments for something you didn't want!
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
  • quidco Company Representative
    Joseph - apologies but I missed your reply.

    One of the problems with Quidco currently is that every support ticket response ends with Quidco signing off by saying that they can't do any more in an attempt to wash their hands of the situation, but each time I push harder for more information it does seem to be forthcoming.

    After a lot of digging and persistence I'm now being told that the cashback has been paid elsewhere (i.e. not to Quidco) which frankly bemuses me as I took all the normal precautions regarding cookies when I clicked through to the insurance provider to buy the policy. Quidco can't / won't tell me where the cashback has been paid, so I'm having to try and get this information from Tesco Insurance directly as Quidco are showing no desire to help further.

    A deeply infuriating experience.
    Originally posted by voodooflux
    Hi @voodooflux

    Thanks for your response.

    When a cashback is declined for competing cookies and the cashback is paid to another referral body, we are not provided with details of where that cashback was paid to.

    Therefore, whilst I wish we could simply pass that info on to you, we simply do not have that information to hand.

    This is the last thing we want and honestly, we stand nothing to gain from declined cashbacks, which is why we also get frustrated when cashbacks are declined. This is not done aggravate or frustrate you (...that's the last thing we'd want to do).

    We will also always try and chase them further by use of a claim. However, if the commission has not been passed on to us we can not pay any cashback on a sale.

    Kind Regards,

    Joseph
    Quidco Company Representative
    Last edited by quidco Company Representative; 16-03-2017 at 1:43 PM.
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco Company Representative
    Third one

    I placed an order via quidco to microsoft for an xbox one s console. The promotion said £24 quid cashback. It tracked at the lower rate of 3.33. I didnt worry because it says on your website it may track at a lower rate before updating to the correct rate. I have noticed that it has now become confirmed but at the incorrect lower rate. It wont now let me raise a clain for an incorrectly confirmed rate. I have noticed on the forums that im not the only person with this issue.
    can you please reflect my account with the correct cashback rate please.

    I have logged this with support but im putting this out here now for everyone to see how many issues i get with Quidco.
    these are just a few i can be bothered to chase right now!! there are many more!!
    Originally posted by zorber
    Hi @zorber,

    I am sorry to see that your have had this issue with the cashbacks tracking lower.

    We will always make sure members are informed of lower tracking on a retailer's terms & conditions on their Quidco page so that members expect a lower amount when their cashbacks track in.

    The reason for this is due to the way that a select number of retailers track their cashbacks. They'll always track at base rate and update to the correct amount once confirmed.

    As with any matters handled with technology, this may not happen all the time which is why we will raise a claim whenever that happens... or raise any particular concerns with a retailer should we notice that a significant amount are not uplifting to the correct amount.

    The majority of retailers on our site will track at the correct amount however, and the number of retailer that track lower are in a minority. If a cashback tracks at the wrong rate for a retailer that should track correctly; then we we are happy to chase the missing amount for you via the claims process.

    For any claims you raised; definitely use the codes provided by the retailer as they will be the correct reference numbers given that all orders are handled by the retailer, rather than us.

    Usually to see which claim needs raising form a large number of purchases, I'd advise checking the purchase amounts and purchase dates of the cashbacks that have already tracked to try and deduce which cashback is missing.

    As regards your Avis matter: Do let us via the support ticket sytem, so we can take a further look at that for you. Retailers will not accept claims 7 weeks from the purchase date.

    We do make this clear in our help pages as we want to prevent disappointment for our customers.

    However, if your hire end date is within 7 week, do let us know as we can raise that for you no problem.

    We are aware of the Microsoft Xbox One S deal - We are ware of that issues and are looking to get that sorted very soon across the board for all customers affected.

    Kind Regards,

    Joseph
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • JAG
    • By JAG 16th Mar 17, 2:19 PM
    • 1,229 Posts
    • 1,377 Thanks
    JAG
    There are problems with the Clicksnap offers.

    They keep disappearing to 0 offers and then 86 Grocery offers.

    I have managed to upload a receipt today but there isn't any reference number this time for the upload.

    Or you get "File size is to large. Please upload a smaller file." when it isn't. And shouldn't that be too large.
    • yellow44
    • By yellow44 16th Mar 17, 7:30 PM
    • 43 Posts
    • 30 Thanks
    yellow44
    I'm just about fed up with Quidco,
    Purchase in November at Argos to avail of Quidco £10 bonus, after ages ( and Argos STILL not paying me) Quidco stepped in and "paid" me the £5 transaction cash back themselves and said it will become payable shortly and the £10 Quidco bonus will appear shortly after...

    My support messages have been going on for ages ( thanks L**m) with promises for all sorts, but to date I still haven't got my (effectively) £15 payable and ready to withdraw....it seems to be one lie after another...."Quidco will pay the money owed" ..." it will appear in your account shortly" ... I thought TopCashback had problems, but this is just taking the P.
    Originally posted by mamabuddah
    Quidco rep, I notice that you haven't made any reply to mamabuddah in relation to the outstanding Argos £10 bonus.
    I am another waiting for an Argos purchase with the £10 bonus to progress.
    This is now just short of 4 months for me.
    Transactions at Argos with Topcashback around the same time paid a long time ago.
    When can we expect to see progress with this please??
    • motters.scott
    • By motters.scott 16th Mar 17, 11:56 PM
    • 1 Posts
    • 0 Thanks
    motters.scott
    Quidco have been useless via their own support site, so maybe a little public bashing will get the required response.

    I purchased a Vodafone contract in September, it tracked and all was fine. The order went through, but due to a Vodafone system error, the order was cancelled and then reordered without me knowing about it (i only found this out after some digging around to get my cash back). In light of this, i raised a claim as naturally the claim declined, supplying the original web order number via the quidco tracking system, and the secondary order number. Vodadones local area manager has looked into it his side (i contacted them about it via the local store, and he confirmed that Vodafone had ok'd the claim) quidco have blankly refused to be of any use, and have been down right rude to me, treating me like a child in their copy and paste email responses. I want not only my missing transaction to be paid, but also want compensation for the hours of my life i have wasted doing all of the leg work that quidco failed/didn't want to do. I expect a response asap to this urgent matter before i consider my options within the small claims court.

    Scott Williams. Quidco member for 5 years
    • mhoc
    • By mhoc 17th Mar 17, 8:46 AM
    • 16,196 Posts
    • 190,646 Thanks
    mhoc
    problems with clicksnap
    Yesterday I bought the Aunt Bessie desserts and a bottle of Guinness and uploaded my receipt to clicksnap as usual, 4 receipts. After I pressed submit we usually get an ID number which I write on the receipt incase of problems.
    Worryingly there was no ID number so I had no certainty that the receipt had been accepted but I thought it must just be a fluke.
    This morning there is no sign of the receipt tracking so I uploaded it again. And again no ID number.

    If there is a problem with Quidco would it not be better to put some sort of warning message on the website asking people to hold off uploading receipts until its fixed?
    “Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to diminish something of their pains.”
  • quidco Company Representative
    I'm just about fed up with Quidco,
    Purchase in November at Argos to avail of Quidco £10 bonus, after ages ( and Argos STILL not paying me) Quidco stepped in and "paid" me the £5 transaction cash back themselves and said it will become payable shortly and the £10 Quidco bonus will appear shortly after...

    My support messages have been going on for ages ( thanks L**m) with promises for all sorts, but to date I still haven't got my (effectively) £15 payable and ready to withdraw....it seems to be one lie after another...."Quidco will pay the money owed" ..." it will appear in your account shortly" ... I thought TopCashback had problems, but this is just taking the P.
    Originally posted by mamabuddah
    Hey @mamabuddah,

    I am sorry that you have not received that bonus. I can can not locate your account with the details on this thread to sort that for you.

    I will however be look into that should you send a message to members@quidco.com with the subject line: 'FAO Social Team MSE' along with the concerns raised in your posts here.

    As regards your premium membership concern: To explain, before 15th April 2013, all accounts were subject to £5 being retained from your annual earnings.

    On 15th April we introduced the free, Basic account. The normal account then became the Premium account, so your account hasn't changed as such.

    If you would like to downgrade to the free basic account, I can certainly arrange this for you with no issues at all, and you will not be charged any further £5 retention fees in addition to a refund of this year's retained amounts.

    Kind Regards,

    Joseph
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco Company Representative
    There are problems with the Clicksnap offers.

    They keep disappearing to 0 offers and then 86 Grocery offers.

    I have managed to upload a receipt today but there isn't any reference number this time for the upload.

    Or you get "File size is to large. Please upload a smaller file." when it isn't. And shouldn't that be too large.
    Originally posted by JAG
    Hey @JAG

    Thanks for your post. I noticed that happen on my account yesterday and the deals returned in a little while later.

    I'd definitely advise having that checked out by contacting our Social Media team on Facebook or Twitter (sending us a DM or PM with the email address on your account so we can locate and check that for you).

    Kind Regards,

    Joseph
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco Company Representative
    Quidco rep, I notice that you haven't made any reply to mamabuddah in relation to the outstanding Argos £10 bonus.
    I am another waiting for an Argos purchase with the £10 bonus to progress.
    This is now just short of 4 months for me.
    Transactions at Argos with Topcashback around the same time paid a long time ago.
    When can we expect to see progress with this please??
    Originally posted by yellow44
    Hey @yellow44

    Well noted... I was simply taken away whilst I was responding to the messages on this thread to attend to another task - Thursdays are always unusually busy in our office, literally don't get why.

    Back to the matter at hand, you are right Argos will usually take around 4 months to process both normally tracked cashback, as well as claims.

    I would love to take a look at your account so I can see what's up with that. You don't happen to have a Facebook or Twitter account do you?

    If you do please get in touch with us on either social channel, providing your email address via DM so we can locate your account and proceed with checking that.

    Kind Regards,

    Joseph
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
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