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  • FIRST POST
    • hummingbird75
    • By hummingbird75 2nd Jun 11, 11:55 AM
    • 26Posts
    • 0Thanks
    hummingbird75
    is orange broadband any good?
    • #1
    • 2nd Jun 11, 11:55 AM
    is orange broadband any good? 2nd Jun 11 at 11:55 AM
    hi

    i use orange for my mobile phone and they have offered me a very competitive package for my home phone line rental,anytime calls and broadband. i have heard bad reviews about orange broadband and when i mentioned this to the sales guy he said yes orange bb used to be bad but they have now bought in conjunction with BT their own exchanges so they can bypass the switch or something which makes their bb much better....the contract is a 18 month one so i dont want to get tied into a contract which turns out to be no good as i need internet on a daily basis...anyone recently switch to orange?? had any problems?

    thanks
Page 1
  • Mark_In_Hampshire
    • #2
    • 2nd Jun 11, 12:00 PM
    • #2
    • 2nd Jun 11, 12:00 PM
    Their description of their move with BT is a rather flattering one.

    Orange had invested in their own ADSL2+ based LLU kit an unbundled exchanges. This would outperform a BT "20CN" connection at the same exchange over the same line.

    Now they've basically given up and sold all the kit back to BT, so Orange customers are being absorbed back onto the BT platform. Which in exchanges which are not 21WBC means the user will potentially go back to a slower BT based service.

    So it's important to establish what they are offering you - what service, what speeds as you may have a choice of other unbundled providers.
    • hummingbird75
    • By hummingbird75 2nd Jun 11, 12:12 PM
    • 26 Posts
    • 0 Thanks
    hummingbird75
    • #3
    • 2nd Jun 11, 12:12 PM
    • #3
    • 2nd Jun 11, 12:12 PM
    hi, i only discussed this over the phone yesterday and gave the go ahead but after reading reviews on here im thinking of backing out, am i able to do this? do you get a cooling off period over the phone?
    • davmail
    • By davmail 2nd Jun 11, 12:33 PM
    • 369 Posts
    • 72 Thanks
    davmail
    • #4
    • 2nd Jun 11, 12:33 PM
    • #4
    • 2nd Jun 11, 12:33 PM
    hi

    i use orange for my mobile phone and they have offered me a very competitive package for my home phone line rental,anytime calls and broadband. i have heard bad reviews about orange broadband and when i mentioned this to the sales guy he said yes orange bb used to be bad but they have now bought in conjunction with BT their own exchanges so they can bypass the switch or something which makes their bb much better....the contract is a 18 month one so i dont want to get tied into a contract which turns out to be no good as i need internet on a daily basis...anyone recently switch to orange?? had any problems?

    thanks
    Originally posted by phoenix1975
    DO NOT DO IT!!!!!!!!.......PLEASE.

    Their broadband is awful,customer care is India.......need I say more?

    See my posts,I regret ever going to Orange,do not make the same mistake as me.
    Kawasaki z750 Rider!
    • macman
    • By macman 2nd Jun 11, 12:35 PM
    • 40,173 Posts
    • 16,270 Thanks
    macman
    • #5
    • 2nd Jun 11, 12:35 PM
    • #5
    • 2nd Jun 11, 12:35 PM
    http://www.dslzoneuk.net/isp_ratings.php
    No free lunch, and no free laptop
  • Mark_In_Hampshire
    • #6
    • 2nd Jun 11, 3:24 PM
    • #6
    • 2nd Jun 11, 3:24 PM
    There's quite a debate regarding the changeover to BT based services in this forum:

    http://forums.thinkbroadband.com/freeserve.html

    With regard to cancelling, I don't believe the cooling off period applies when you instigated the call though I could well be wrong on that. Regardless, if you did want to cancel - and despite all of this, Orange won't necessarily be poor (depending on what equipment it's served out by) - I'd try for an email acknowledgement if I were you
    • hummingbird75
    • By hummingbird75 2nd Jun 11, 7:19 PM
    • 26 Posts
    • 0 Thanks
    hummingbird75
    • #7
    • 2nd Jun 11, 7:19 PM
    • #7
    • 2nd Jun 11, 7:19 PM
    thanks all, after reading reviews and listening you you guys ive decided to cancel (orange do have 7 day cooling off period) and stay with talk talk who have given me £5 off per month if i sign up for 12 months so all is good ...thanks again
    • davmail
    • By davmail 3rd Jun 11, 1:20 PM
    • 369 Posts
    • 72 Thanks
    davmail
    • #8
    • 3rd Jun 11, 1:20 PM
    • #8
    • 3rd Jun 11, 1:20 PM
    thanks all, after reading reviews and listening you you guys ive decided to cancel (orange do have 7 day cooling off period) and stay with talk talk who have given me £5 off per month if i sign up for 12 months so all is good ...thanks again
    Originally posted by phoenix1975

    Well done,the best decision you will ever make.
    Kawasaki z750 Rider!
    • macman
    • By macman 3rd Jun 11, 1:25 PM
    • 40,173 Posts
    • 16,270 Thanks
    macman
    • #9
    • 3rd Jun 11, 1:25 PM
    • #9
    • 3rd Jun 11, 1:25 PM
    Well done,the best decision you will ever make.
    Originally posted by davmail
    Well, it would be if the OP wasn't staying with the next worst ISP in the UK...
    No free lunch, and no free laptop
    • davmail
    • By davmail 6th Jun 11, 10:54 AM
    • 369 Posts
    • 72 Thanks
    davmail
    I had a phone call this morning from high level complaints at Orange,spoke to an English guy from Orange who is an engineer apparently.I explained that my UPLOAD is FASTER than my download speed,and my download speed is no faster than 77kb's,so something obviously is wrong,they agreed,so,let's see if they can actually do anything to improve it,will keep this topic updated.
    Kawasaki z750 Rider!
  • Fairzo
    Since I had an email from Orange some months ago to say that their Broadband was being improved....it's got worse. Slower, losing connection quite consistently. I've had enough and will be moving elsewhere once I have the time to wait hours on the phone to get the MAC code.
    • davmail
    • By davmail 7th Jun 11, 3:17 PM
    • 369 Posts
    • 72 Thanks
    davmail
    Update!!!
    I had a phone call this morning from high level complaints at Orange,spoke to an English guy from Orange who is an engineer apparently.I explained that my UPLOAD is FASTER than my download speed,and my download speed is no faster than 77kb's,so something obviously is wrong,they agreed,so,let's see if they can actually do anything to improve it,will keep this topic updated.
    Originally posted by davmail
    Today my router lost the connection,when it re-started I am getting over 2 and a half meg downloads now,so lets hope it stays like it,and Orange have improved it.
    Kawasaki z750 Rider!
    • davmail
    • By davmail 18th Jun 11, 2:16 PM
    • 369 Posts
    • 72 Thanks
    davmail
    Ok
    My broadband has been 'ok' for the last two weeks,started at over 3mb,has dropped off to 2 mb,but at least it has been consistent,and I have been able to use it!!!Orange are supposed to call me next week,let's see if they do.But looking better.
    Kawasaki z750 Rider!
  • BenS1
    been with orange since march, when i signed up to a 18 month contract, £10 per month for unlimited use. Rather risky when landlord is looking to sell the house if he gets the right offer, but me, my OH and 2 messy flatmates have so far stopped that

    we had issues when i signed up, we're in a block of flats so there's lots of networks so our service wasn't good and had frequent wireless disconnections so orange sent another router since they figured the original was faulty. Not sure if this is related to my mobile account, but the lady said if the 2nd router didn't solve the problem, then we can buy a router and get refunded the total cost. I was quite surprised when she said that, so had to get her to confirm that. I had the same thing for my phone, I got a replacement sent for free even through I didn't have orange care on the contract.

    anyway, broadband in our area is 17MBps downsteam and our upstream is 1.5MBps. But do bear in mind that this is in the central london area
    • hi123
    • By hi123 19th Jun 11, 8:48 PM
    • 230 Posts
    • 65 Thanks
    hi123
    DO NOT DO IT!!!!!!!!.......PLEASE.

    Their broadband is awful,customer care is India.......need I say more?

    See my posts,I regret ever going to Orange,do not make the same mistake as me.
    Originally posted by davmail
    the customer service i dealt with was in uk and they signed me on the phone and broadband package without my consent and am still fighting them over the issue
    i dont know which is worse ?
    • pinkmouse
    • By pinkmouse 20th Jun 11, 5:36 PM
    • 47 Posts
    • 34 Thanks
    pinkmouse
    I have just changed from Orange. I was with them (in their various incarnations) since 1998. I had very little problem with them, just that they were too expensive; my exchange was not unbundled to them and Sky was and were also much cheaper, so that's why I left.

    Their call centre in India is a shocker though, the only time I spoke with a British based person was to get my MAC code. To be fair though, I have only needed to phone them twice but both times they couldn't understand me (and apparently although I have a Scottish accent, I have a very good telephone voice) and they were equally difficult to understand. I also found their technical knowledge rather poor.

    Others might tell you do not touch but I honestly only left them cus they were too dear.
  • sandown
    I live just outside Tunbridge Wells and have no trouble with my orange broadband. I get up to 12-15mb at most times.
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