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is orange broadband any good?
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# 1
hummingbird75
Old 02-06-2011, 11:55 AM
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Default is orange broadband any good?

hi

i use orange for my mobile phone and they have offered me a very competitive package for my home phone line rental,anytime calls and broadband. i have heard bad reviews about orange broadband and when i mentioned this to the sales guy he said yes orange bb used to be bad but they have now bought in conjunction with BT their own exchanges so they can bypass the switch or something which makes their bb much better....the contract is a 18 month one so i dont want to get tied into a contract which turns out to be no good as i need internet on a daily basis...anyone recently switch to orange?? had any problems?

thanks
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# 2
Mark_In_Hampshire
Old 02-06-2011, 12:00 PM
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Their description of their move with BT is a rather flattering one.

Orange had invested in their own ADSL2+ based LLU kit an unbundled exchanges. This would outperform a BT "20CN" connection at the same exchange over the same line.

Now they've basically given up and sold all the kit back to BT, so Orange customers are being absorbed back onto the BT platform. Which in exchanges which are not 21WBC means the user will potentially go back to a slower BT based service.

So it's important to establish what they are offering you - what service, what speeds as you may have a choice of other unbundled providers.
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# 3
hummingbird75
Old 02-06-2011, 12:12 PM
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hi, i only discussed this over the phone yesterday and gave the go ahead but after reading reviews on here im thinking of backing out, am i able to do this? do you get a cooling off period over the phone?
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# 4
davmail
Old 02-06-2011, 12:33 PM
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Quote:
Originally Posted by phoenix1975 View Post
hi

i use orange for my mobile phone and they have offered me a very competitive package for my home phone line rental,anytime calls and broadband. i have heard bad reviews about orange broadband and when i mentioned this to the sales guy he said yes orange bb used to be bad but they have now bought in conjunction with BT their own exchanges so they can bypass the switch or something which makes their bb much better....the contract is a 18 month one so i dont want to get tied into a contract which turns out to be no good as i need internet on a daily basis...anyone recently switch to orange?? had any problems?

thanks
DO NOT DO IT!!!!!!!!.......PLEASE.

Their broadband is awful,customer care is India.......need I say more?

See my posts,I regret ever going to Orange,do not make the same mistake as me.
Kawasaki z750 Rider!
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# 5
macman
Old 02-06-2011, 12:35 PM
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http://www.dslzoneuk.net/isp_ratings.php
No free lunch, and no free laptop
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# 6
Mark_In_Hampshire
Old 02-06-2011, 3:24 PM
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There's quite a debate regarding the changeover to BT based services in this forum:

http://forums.thinkbroadband.com/freeserve.html

With regard to cancelling, I don't believe the cooling off period applies when you instigated the call though I could well be wrong on that. Regardless, if you did want to cancel - and despite all of this, Orange won't necessarily be poor (depending on what equipment it's served out by) - I'd try for an email acknowledgement if I were you
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# 7
hummingbird75
Old 02-06-2011, 7:19 PM
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thanks all, after reading reviews and listening you you guys ive decided to cancel (orange do have 7 day cooling off period) and stay with talk talk who have given me 5 off per month if i sign up for 12 months so all is good ...thanks again
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# 8
davmail
Old 03-06-2011, 1:20 PM
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Default

Quote:
Originally Posted by phoenix1975 View Post
thanks all, after reading reviews and listening you you guys ive decided to cancel (orange do have 7 day cooling off period) and stay with talk talk who have given me 5 off per month if i sign up for 12 months so all is good ...thanks again

Well done,the best decision you will ever make.
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# 9
macman
Old 03-06-2011, 1:25 PM
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Quote:
Originally Posted by davmail View Post
Well done,the best decision you will ever make.
Well, it would be if the OP wasn't staying with the next worst ISP in the UK...
No free lunch, and no free laptop
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# 10
davmail
Old 06-06-2011, 10:54 AM
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I had a phone call this morning from high level complaints at Orange,spoke to an English guy from Orange who is an engineer apparently.I explained that my UPLOAD is FASTER than my download speed,and my download speed is no faster than 77kb's,so something obviously is wrong,they agreed,so,let's see if they can actually do anything to improve it,will keep this topic updated.
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# 11
Fairzo
Old 06-06-2011, 5:59 PM
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Since I had an email from Orange some months ago to say that their Broadband was being improved....it's got worse. Slower, losing connection quite consistently. I've had enough and will be moving elsewhere once I have the time to wait hours on the phone to get the MAC code.
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# 12
davmail
Old 07-06-2011, 3:17 PM
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Default Update!!!

Quote:
Originally Posted by davmail View Post
I had a phone call this morning from high level complaints at Orange,spoke to an English guy from Orange who is an engineer apparently.I explained that my UPLOAD is FASTER than my download speed,and my download speed is no faster than 77kb's,so something obviously is wrong,they agreed,so,let's see if they can actually do anything to improve it,will keep this topic updated.
Today my router lost the connection,when it re-started I am getting over 2 and a half meg downloads now,so lets hope it stays like it,and Orange have improved it.
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# 13
davmail
Old 18-06-2011, 2:16 PM
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Default Ok

My broadband has been 'ok' for the last two weeks,started at over 3mb,has dropped off to 2 mb,but at least it has been consistent,and I have been able to use it!!!Orange are supposed to call me next week,let's see if they do.But looking better.
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# 14
BenS1
Old 19-06-2011, 9:20 AM
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been with orange since march, when i signed up to a 18 month contract, 10 per month for unlimited use. Rather risky when landlord is looking to sell the house if he gets the right offer, but me, my OH and 2 messy flatmates have so far stopped that

we had issues when i signed up, we're in a block of flats so there's lots of networks so our service wasn't good and had frequent wireless disconnections so orange sent another router since they figured the original was faulty. Not sure if this is related to my mobile account, but the lady said if the 2nd router didn't solve the problem, then we can buy a router and get refunded the total cost. I was quite surprised when she said that, so had to get her to confirm that. I had the same thing for my phone, I got a replacement sent for free even through I didn't have orange care on the contract.

anyway, broadband in our area is 17MBps downsteam and our upstream is 1.5MBps. But do bear in mind that this is in the central london area
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# 15
hi123
Old 19-06-2011, 8:48 PM
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Default

Quote:
Originally Posted by davmail View Post
DO NOT DO IT!!!!!!!!.......PLEASE.

Their broadband is awful,customer care is India.......need I say more?

See my posts,I regret ever going to Orange,do not make the same mistake as me.
the customer service i dealt with was in uk and they signed me on the phone and broadband package without my consent and am still fighting them over the issue
i dont know which is worse ?
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# 16
pinkmouse
Old 20-06-2011, 5:36 PM
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I have just changed from Orange. I was with them (in their various incarnations) since 1998. I had very little problem with them, just that they were too expensive; my exchange was not unbundled to them and Sky was and were also much cheaper, so that's why I left.

Their call centre in India is a shocker though, the only time I spoke with a British based person was to get my MAC code. To be fair though, I have only needed to phone them twice but both times they couldn't understand me (and apparently although I have a Scottish accent, I have a very good telephone voice) and they were equally difficult to understand. I also found their technical knowledge rather poor.

Others might tell you do not touch but I honestly only left them cus they were too dear.
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# 17
sandown
Old 20-06-2011, 5:38 PM
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I live just outside Tunbridge Wells and have no trouble with my orange broadband. I get up to 12-15mb at most times.
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