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British Gas late paying FITS
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# 1
ukrob962
Old 11-05-2011, 2:04 PM
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Thumbs down British Gas late paying FITS

Has anyone else experienced delays receiving their FITS payments? British Gas is supposed to pay withing 28 days of receiving my solar reading. My last reading was on 12 April and it took them 27 days to process my reading meaning I won't now be paid for a further 28 days from 9th of May. They are so good at taking your money, but not so good at paying out!!
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# 2
keith_r59
Old 11-05-2011, 5:14 PM
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I'm with e.on and they promise to pay within 10 working days and so far on both occasions they have done so.

You are permitted to transfer your FIT payments to another energy supplier if you are unhappy with the service being provided by BG.
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# 3
ukrob962
Old 11-05-2011, 5:26 PM
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Thanks for your reply. 10 days is pretty quick. I have been with BG for a year now and it has gone well despite the 28 days wait. However, if it continues like this I will certainly look to switch. Maybe this is what they want!

May I ask you a couple of questions?
1. Do you give your readings via telephone or e-mail?
2. Do you get paid by cheque or bank transfer?

Thanks in advance.
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# 4
keith_r59
Old 11-05-2011, 6:27 PM
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To answer you questions:

1. First time I rang them in and the second time I used e-mail. Received a FIT statement in a couple of days on both occasions
2. Money gets paid straight into my bank savings account
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# 5
ukrob962
Old 11-05-2011, 6:47 PM
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Thanks again for your reply.
I get paid by cheque and get no FIT statement at all!

Seems e.on is far more efficient all round.
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# 6
leedsmodus
Old 13-05-2011, 6:02 PM
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what are fits
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# 7
Antispam
Old 13-05-2011, 6:12 PM
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I think its Feed In Tarrifs for solar panels that suppliers pay homeowners f they have them
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# 8
kittie
Old 13-05-2011, 8:09 PM
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good energy is also very slow. Reading provided 11th march and still no payment
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# 9
ukrob962
Old 13-05-2011, 9:45 PM
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Good energy states on their website the following:
"It tends to take around six weeks from us submitting your figures to you
receiving your payment. But rest assured it is our priority to pay you as soon

as we can".

They are indeed late. It doesn't seem much of a priority to them does it? Have you chased them?
I wonder if anyone is regulating all these energy companies because it seems they can just do what they want and get away with it.






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# 10
keith_r59
Old 14-05-2011, 12:44 AM
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How can any company justify taking six weeks to send out a payment? I would suggest moving your FITs to somewhere else.
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# 11
carolinabirichina
Old 14-05-2011, 10:55 AM
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I'm with British Gas as well for my FIT payments as I wrongly assumed that I had to register with the supplier of my electricity to get the payments! To be fair, they did pay out my first FIT payment fairly promptly (I think it took them 2-3 weeks to send out the cheque) but they were unable to provide a written calculation of how they had worked it out! When I phoned them to query the payment, they were able to advise me over the phone how it had been calculated, but advised me that they didn't have a system set up yet to send out written calculations!

I'm due to submit my next reading at the end of May and will monitor the situation again. It is a bit of a nuisance being paid by cheque as it means a trek to the bank but at least they are paying out!
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# 12
ukrob962
Old 14-05-2011, 1:40 PM
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My advice to anyone receiving payments from British Gas is to make sure you phone in your readings because they are weeks behind with e-mails.
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# 13
tiggerpud
Old 14-05-2011, 2:52 PM
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I just phoned BG chasing my FIT application (sent by email)- it seems they are only now looking at emails received at beginning of April......

I wish I'd chosen someone else now! Has anyone changed from one supplier to another? Obviously I'll have to wait until it has been processed now but maybe I should change to someone a bit more efficient. The fact they only pay by chq is a bit of concern too as my nearest bank branch is 25 miles away as they keep closing all of the smaller branches (but thats another story...)!
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# 14
ukrob962
Old 14-05-2011, 3:35 PM
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I'm going to switch from BG to E.ON following Keith's recommendation.I'm also curious how easy the transfer will be.
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