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    sun holidays - complaint
    • #1
    • 14th Apr 11, 5:27 PM
    0 WOW
    sun holidays - complaint 14th Apr 11 at 5:27 PM
    advice please. my son has just got back from one of the sun holidays at the unity site at brean sands. and to say 'disappointed' is an understatement.

    before they went they looked at the site online, and it said that everything was open, available to use, big new swimming complex opening that week. and?????

    nothing was open, not a thing. the big swimming pool opening that week, wasnt even finished being built and the place was a building site with big cranes and building site stuff everywhere. the small 'pool', more like a large paddling pool was open, but it was so tiny and absolutely filthy, it was a health hazard.

    I know the holidays are supposed to be relatively cheap (but add on all the extra things you have to pay for on top, and is it really that much cheaper??) BUT SURELY, IF THEY SAYS STUFF IS SOPEN, IT SHOULD BE?? because nothing was open, it cost a fortune to keep going out more than they would have.

    he is going to make a formal complaint but isn't quite sure how to go about it and what he can expect to happen. any help please.
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