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  • FIRST POST
    • pop_gun
    • By pop_gun 2nd Apr 11, 2:50 AM
    • 315Posts
    • 248Thanks
    pop_gun
    Housing benefit suspended
    • #1
    • 2nd Apr 11, 2:50 AM
    Housing benefit suspended 2nd Apr 11 at 2:50 AM
    At the beginning of january i wrote to the housing benefit office to report a change in circumstances. My housing benefit was suspended and still is 4 months later. I've provided 2 months pay slips and all my bank details. I've been sent a letter confirming what i should be getting, but the money isn't being paid. whenever i go to their offices they always seem to have a range of excuses as to why it isn't being paid.

    the question i want to ask is; can i take the council to court over the money they owe me? has anyone done this before?
Page 1
  • Fiddlestick
    • #2
    • 2nd Apr 11, 11:23 AM
    • #2
    • 2nd Apr 11, 11:23 AM
    whenever i go to their offices they always seem to have a range of excuses as to why it isn't being paid.
    Originally posted by pop_gun
    Such as?

    What have they actually told you?
    • fluffymovie
    • By fluffymovie 2nd Apr 11, 5:10 PM
    • 1,393 Posts
    • 1,261 Thanks
    fluffymovie
    • #3
    • 2nd Apr 11, 5:10 PM
    • #3
    • 2nd Apr 11, 5:10 PM
    Take them to court seems a bit extreme don't you think? I'm assuming you'd have to find money for this?!?!

    Make a formal complaint and if no response in 10 days, contact your MP and local councillor,
  • jim22
    • #4
    • 2nd Apr 11, 5:17 PM
    • #4
    • 2nd Apr 11, 5:17 PM
    MP, local councillor, citizens advice.
  • Wee Willy Harris
    • #5
    • 2nd Apr 11, 5:43 PM
    • #5
    • 2nd Apr 11, 5:43 PM
    If you are unhappy with the service you have received from your local authority, there will be a published complaints proceedure for you to follow. Only if/when this has been exhausted will the option of further proceedings be available to you.
    • xfive71
    • By xfive71 3rd Apr 11, 1:08 AM
    • 284 Posts
    • 429 Thanks
    xfive71
    • #6
    • 3rd Apr 11, 1:08 AM
    • #6
    • 3rd Apr 11, 1:08 AM
    I empathise with what you are going through. Mine was held up for nine weeks as they asked for one thing or another; documents which I have submitted before.

    The only advice is to keep plugging at it. Make sure you keep records of all contact you've made with the HB office (date, time and whom you speak to). If they ask for a document which you have sent, do it again. It could be that there is a lot of paperwork and they could have missed the one they are looking for amongst the many.

    Good luck
  • allen35
    • #7
    • 3rd Apr 11, 2:29 AM
    • #7
    • 3rd Apr 11, 2:29 AM
    At the beginning of january i wrote to the housing benefit office to report a change in circumstances. My housing benefit was suspended and still is 4 months later. I've provided 2 months pay slips and all my bank details. I've been sent a letter confirming what i should be getting, but the money isn't being paid. whenever i go to their offices they always seem to have a range of excuses as to why it isn't being paid.

    the question i want to ask is; can i take the council to court over the money they owe me? has anyone done this before?
    Originally posted by pop_gun
    Inform your landlord of your circumstances of awaiting a payment to avoid any unneccessary action
    Forums can be/are a good guide to entitlement and it is good practice to back it up with clarification from the relevant department/specialist with written confirmation to safeguard yourself.
    • pop_gun
    • By pop_gun 3rd Apr 11, 6:30 AM
    • 315 Posts
    • 248 Thanks
    pop_gun
    • #8
    • 3rd Apr 11, 6:30 AM
    • #8
    • 3rd Apr 11, 6:30 AM
    Such as?

    What have they actually told you?
    Originally posted by Fiddlestick
    this is the thing. they said because of the amount they owe they would have to pay my landlord directly and needed to contact her.
    they sent her some forms, which she filled out and has returned to them. they received those on the 23rd march (was alot sooner than that) and now their telling me it need to be verified with another office.

    The fact of the matter is they never asked for any details. i had to chase them up and provide information i thought they might need.

    i've written to my local councillor a couple of days ago and hopefully they'll take up my case.
    Last edited by pop_gun; 03-04-2011 at 6:57 AM.
  • viktory
    • #9
    • 3rd Apr 11, 9:45 AM
    • #9
    • 3rd Apr 11, 9:45 AM
    The question i want to ask is; can i take the council to court over the money they owe me? has anyone done this before?
    Originally posted by pop_gun
    This always irritates me. Councils have very robust complaints procedures which generally manage to solve any issues. You need to fully read, understand and utilise their policy before even thinking about court action. If this is too complicated for you, you don't stand a chance taking court action.
    • pop_gun
    • By pop_gun 4th Apr 11, 6:08 AM
    • 315 Posts
    • 248 Thanks
    pop_gun
    This always irritates me. Councils have very robust complaints procedures which generally manage to solve any issues. You need to fully read, understand and utilise their policy before even thinking about court action. If this is too complicated for you, you don't stand a chance taking court action.
    Originally posted by viktory
    why the patronising tone?

    on what authority can you claim to speak for all council complaints
    procedures and the staff who implement them?

    your arrogance is truly breathtaking.
  • Wee Willy Harris
    why the patronising tone?

    on what authority can you claim to speak for all council complaints
    procedures and the staff who implement them?

    your arrogance is truly breathtaking.
    Originally posted by pop_gun

    Yeah. You tell it to the man. No namby-pamby, tried and tested complaints proceedure for you.... It's straight to court for those wicked pen pushers to pay you FULL compensayshun for..... um..... I'll think of something later. Cry havoc and let slip the dogs of war..... Next stop... Strasburg!!!! (who will tell you the same as Victory has, only in a far more patronising manner).
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