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How do I cancel my Equifax free trial?
25-11-2006, 8:20 PM
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MoneySaving Convert 
Join Date: Oct 2006
Posts: 60
Thanked 29 Times in 16 Posts
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How do I cancel my Equifax free trial?
Hi,
I need to cancel my Equifax free trial. I've read on other threads that I can do this via email, but I cannot find any links for email addresses on my 'Member Centre' page. Can anyone help!!??
New job, new start! 
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25-11-2006, 8:27 PM
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Fantastically Fervent MoneySaving Super Fan 
Join Date: Nov 2006
Posts: 2,248
Thanked 799 Times in 651 Posts
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You have to phone them up if i remember rightly.
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25-11-2006, 8:38 PM
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Deliciously Dedicated Diehard MoneySaving Devotee 
Join Date: Nov 2004
Posts: 19,958
Thanked 9,970 Times in 7,792 Posts
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From the T&C's...
Quote:
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...it will be renewed unless you cancel within a thirty (30) day period by notifying us. You may notify us by first logging in to the MyEquifax Member Centre. Once logged in, click on the "Contact Us" button and you can contact the Equifax Customer Care team at the telephone number or email address listed on that page.
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...are you saying they're incorrect, and in fact you cannot cancel?
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25-11-2006, 8:47 PM
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Serious MoneySaving Fan 
Join Date: Mar 2004
Location: Edinburgh
Posts: 1,339
Thanked 362 Times in 348 Posts
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You could try 08007839421 and ask for guidance. (probably day time hours)
John
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25-11-2006, 8:50 PM
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MoneySaving Convert
Join Date: Oct 2006
Posts: 60
Thanked 29 Times in 16 Posts
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Quote:
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Originally Posted by YorkshireBoy
From the T&C's......are you saying they're incorrect, and in fact you cannot cancel?
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No no no I'm not saying that at all!!
The free trial is excellent, don't get me wrong. They've just very cleverly designed the site so that it is a bit tricky trying to find contact details!
Well seeing as it's the weekend I'll wait til Monday to phone them. I have until the 5th!!!
Thanks anyway guys
New job, new start!
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