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  • FIRST POST
    To-poor
    Why you cant trustatrader.com
    • #1
    • 20th Mar 11, 6:07 PM
    Why you cant trustatrader.com 20th Mar 11 at 6:07 PM
    This website supposedly contains a directory of vetted and referenced tradesmen that you can trust. Ive used two traders from this website both picked by me because of the high standard of onsite recommnedations from previous customers and had bad experiences with both.

    I wondered if I was unlucky but after trying to leave feedback regarding my bad experiences Ive since realised that not all references are published!

    If you leave a positive review it gets posted straight onto the site but negative reviews are not unless "investigated".

    I left two frank and accurate reviews detailing the bad workmanship and service I experienced from NA Carpentry and Aqua PH plumbling neither of which have been published.

    I have spoken at length with [TEXT DELETED BY FORUM TEAM] the owner of the site and explained fully the extent of my experiences with these tradesmen and the reviews are still not viewable.

    In a token effort and after a lot of pressure, my review of NA Carpentry appeared on the site and was heavily edited to just three words "Do Not Use". Unsurpisingly Andy of NA Carpentry then performed a job for free and received a glowing reference which appeared on the site making a joke of the damage he caused to my property and the review I left.

    [TEXT DELETED BY FORUM TEAM] is well aware of the damage caused by NA Carpentry and went so far as to refund the money I paid to them yet he still wont publish my feedback to stop other customers making the same mistake I did?

    I have contacted Trustatrader several times to enquire as to why my reviews have not been published and have never received a satisfactory response.

    Imagine if ebay only published positive reviews of members who ripped off others.
    Last edited by MSE Investigator; 01-07-2014 at 10:32 AM. Reason: pending investigation
Page 3
  • Thefencer
    Trustatrader rip off
    Hi all im new to this.I joined trust a trader as a small fencing company six months ago, the rep over the phone told me my work load would double with the help of trust a trader.I Paid up £830.80 with my card,got a load of crap through the post stickers ect as i said six months have past one job lead that canceled after ten minutes and nothing since. I have just written them a letter requesting money back.Any advice would be appreciated
  • jop8383
    Looking to use a trader found on trust a trader as we have no word of mouth recommendations. Now I don't know what to do. Any advice?
    • robatwork
    • By robatwork 31st Dec 13, 4:45 PM
    • 3,711 Posts
    • 4,063 Thanks
    robatwork
    Jop - someone on trustatrader isn't necessarily any worse - or better - than someone you find in the local parish magazine, or from yellow pages or just googling.


    If you can't get word-of-mouth then try trading standards approved here http://www.buywithconfidence.gov.uk/sitepages/bwchome.aspx or you may do better at Which Local (google it but you have to be a member)
    • Arthurian
    • By Arthurian 1st Jan 14, 2:52 PM
    • 611 Posts
    • 542 Thanks
    Arthurian
    Derbyshire County Council's website has a 'Trusted Trader' section which has reviews, good and bad, from customers. Seems very good. If you're in Derbyshire.
  • honesttony
    Trust a Tader
    This website supposedly contains a directory of vetted and referenced tradesmen that you can trust. Ive used two traders from this website both picked by me because of the high standard of onsite recommnedations from previous customers and had bad experiences with both.

    I wondered if I was unlucky but after trying to leave feedback regarding my bad experiences Ive since realised that not all references are published!

    If you leave a positive review it gets posted straight onto the site but negative reviews are not unless "investigated".

    I left two frank and accurate reviews detailing the bad workmanship and service I experienced from NA Carpentry and Aqua PH plumbling neither of which have been published.

    I have spoken at length with [TEXT DELETED BY FORUM TEAM] the owner of the site and explained fully the extent of my experiences with these tradesmen and the reviews are still not viewable.

    In a token effort and after a lot of pressure, my review of NA Carpentry appeared on the site and was heavily edited to just three words "Do Not Use". Unsurpisingly Andy of NA Carpentry then performed a job for free and received a glowing reference which appeared on the site making a joke of the damage he caused to my property and the review I left.

    [TEXT DELETED BY FORUM TEAM] is well aware of the damage caused by NA Carpentry and went so far as to refund the money I paid to them yet he still wont publish my feedback to stop other customers making the same mistake I did?

    I have contacted Trustatrader several times to enquire as to why my reviews have not been published and have never received a satisfactory response.

    Imagine if ebay only published positive reviews of members who ripped off others.
    Originally posted by To-poor
    Hi I am a trader on trust a trader and am disappointed you have been treated in such a way, it is true us traders do pay to advertise but nothing is free in this world, your find good and bad tradesmen on any review sites and web sites I can assure you all the reviews I receive on trust a trader are 100% genuine. its a real shame not all reviews are from the site we have to supply lists of customers we have been too, which leaves the site wide open as friends or family can pretend to be customers and give good reviews. The team at trust a trader have to rely on there judgement when talking to review clients or tradesmen. I hope you don't have the same bad luck again when using tradesmen from any site I would suggest you use sites like which local but you will need to subscribe to them, all the reviews are placed by there own customers and are very honest, I wish you luck in your future dealings.
    Last edited by MSE Investigator; 01-07-2014 at 10:33 AM. Reason: pending investigation
  • Home improvements
    I am just posting this to defend trust a trader. I have just joined this site and I am 100% confident in my work. I suggest anyone looking for a tradesman on this site should look at the photos of the previous work they have done and the reviews if possible. Even ask if you could see some previous work before giving the person the job. For small company's it can be hard to find work so sites like trust a trader can help and is it really a shock that you have to pay them to advertise you on the site.
  • Patricia Marchand
    Reviews type websites without any true ratings
    Trustrader.com and the like do not give true ratings, I experienced it myself recently and ended up complaining to watch dog and trading standard.

    I since looked into the type software they use and it is true that within their software they do have the options to reject automatically any of what they call 'negative ratings' this is a combination of a maximum of 3 stars for one and the rest 1 star (for behaviour for example).

    But the dishonesty is that they refuse to admit it. In matter of fact the builders actually pay for 'good ratings' and this leaves us with the feeling of been 'ripped off'.
    So the 'lie' carries on, until there will be a 'cry out' for help.




    What happened to me recently:
    • I posted a small builder type job on trusttrader.com
    • not even 1mn later got a telephone call, the guy wanted to come the day after to do the job with an early start, but I wanted for him to come down first to view what was needed and 'not that early', but he decided that he would come down regardless
    • I then phoned him back to let him know that I would rather prefer for him to call me back to make proper arrangements, but he did not called me back
    • the day after he was with another guy in front of my door swearing at me and almost demolished my front gate.
    • I rated him for his bad behaviour which I filmed (cctv)
    • I must added that I am elderly woman who lives on her own, so 2 big guys in front of my door making threatening gestures while swearing at me was very scary...
    I since managed to get the email address of one of their directors, but though they apologise, I am still waiting for the apology of the builder for such a behaviour.... But of course they deny they have set-up their system to reject 'negative ratings'.
    Last edited by Patricia Marchand; 02-02-2015 at 10:48 AM. Reason: grammar
    • HertsPaul
    • By HertsPaul 19th Oct 15, 6:04 PM
    • 1 Posts
    • 1 Thanks
    HertsPaul
    Don't Trust a Trader
    My negative and factual review was not published. In addition a missed appointment wasn't posted against the profile until I chased them. What are the point of reviews if only the good ones get posted?

    I tired ratedpeople.com and within 2 hours of posting Saturday afternoon, I had my first phone call and by 10:30 the following day (Sunday) a guy came out and gave me my first quote. I have 2 guys coming to do the garden tomorrow - Tuesday, how quick is that!

    Brilliant service, will never waste my time with Trust A Trader or TAT as I call them now.
    • NevGeorge
    • By NevGeorge 5th Nov 15, 1:47 PM
    • 27 Posts
    • 58 Thanks
    NevGeorge
    I have been approached by these people today asking if I would register with them as I run a Handyman services business in Chester. Being a suspicious bloke when I get calls like this I normally say bang it down on an email and I'll look at it.

    To register it's £300 per year and they have another company called 'Business Safety Standard' that only started trading this year so has no record except for two Directors one being Polish.

    By this time hackles were coming up on the back of my neck and I dug deeper and found the Trustatrader.com website.

    I emailed the original contact and raised my concerns and he came back ad said they were affiliated to a huge amount of associations on a link at the bottom of the page. Having built a few websites it is so easy just to make a list of affiliates and bang them on a website and the ordinary bloke on the street wouldn't know any different.

    Most of my business comes by word of mouth, it's strange that these companies have to exist, if you work hard, do a good clean job without any fuss then you will soon pick up business and repeat business all the time, you do not need to be in directories.

    I registered with Yell.com yesterday and have been flooded with calls all morning, I had four in half an hour from people trying to sell me stuff or want me to donate to charities I have never heard of. So I will be contacting Yell to take me off their web pages and carry on as word of mouth which works for me.

    I will work through their list of affiliates and find out who has actually heard of these jokers....oh! look B&Q is one of them I will start with them. I just don't like people trying it on so will keep digging.
    • hollydays
    • By hollydays 20th Nov 15, 1:23 PM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    a marketing company working for trust a trader have just had their thread removed.

    Just added this to this old thread for completeness
    Ps I've got the screenshots btw
    Last edited by hollydays; 20-11-2015 at 5:20 PM.
    • dacouch
    • By dacouch 20th Nov 15, 11:53 PM
    • 20,135 Posts
    • 12,418 Thanks
    dacouch
    a marketing company working for trust a trader have just had their thread removed.

    Just added this to this old thread for completeness
    Ps I've got the screenshots btw
    Originally posted by hollydays
    I saw the thread you refer to and spam reported it.

    It looks like you can't trusta trustatrader...
    • hollydays
    • By hollydays 21st Nov 15, 9:57 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    Just to remind digital marketing companies of the law
    " The Consumer Protection from Unfair Trading Regulations 2008 contain a general prohibition on unfair commercial practices, in particular misleading and aggressive practices. They also contain 31 banned practices which are prohibited in all circumstances. It is a banned practice to use editorial content in the media to promote a product where a trader has paid for the promotion without making that clear in the content or by images or sounds clearly identifiable by the consumer. It is also a banned practice to falsely claim or create the impression that a trader is not acting for purposes relating to his trade, business or profession, or to falsely represent oneself as a consumer."
    Last edited by hollydays; 12-03-2017 at 11:32 AM.
    • jkenn
    • By jkenn 11th Mar 17, 9:01 PM
    • 4 Posts
    • 34 Thanks
    jkenn
    Who to complain to about Trustatrader
    Does anyone have an idea of who I could complain to, not as a customer of Trustatrader but someone who has experienced their appalling mediation service with one of it's traders who nearly killed me with their shoddy workmanship.
    • George Michael
    • By George Michael 11th Mar 17, 9:54 PM
    • 2,786 Posts
    • 3,766 Thanks
    George Michael
    Does anyone have an idea of who I could complain to, not as a customer of Trustatrader but someone who has experienced their appalling mediation service with one of it's traders who nearly killed me with their shoddy workmanship.
    Originally posted by jkenn
    Your best bet would probably be to contact the Citizens advice bureau (CAB) and ask them to pass your concerns on to trading Standards.
    If you want to take direct action then you will have to consider legal action against the trader concerned. Depending on the sum involved, this can be done through Moneyclaim online and isn't that expensive. (I think that to file a claim is about £40 then there are extra costs later on but these can be added to the amount you are attempting to reclaim from the trader).
    • hollydays
    • By hollydays 12th Mar 17, 10:32 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    Here's a quote from trustatraders digital marketing agency, including spelling mistake ..
    "Trustatrader.com created and released a TV advert which was instantly supported and promoted by Bravr. The video hosts the voice of TV personality David Walliams and was broardcast on all major UK tv channels."

    It's all about promotion ...
    Last edited by hollydays; 12-03-2017 at 11:57 AM.
    • hollydays
    • By hollydays 12th Mar 17, 10:53 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    Here's the cynical way trustatrader promote themselves using charities
    Bravr digital marketing
    http://www.bravr.com/clients/trust-a-trader/

    "One of our primary challenges that we faced with Trust a Trader was to improve on its online visibility. Well thought out strategies were put into place to increase this by campaign building. Bravr successfully organised a partnership with a national charity to help fundraising for vulnerable people. Whilst raising money for such a great cause, Bravr supported Trust a Trader through the large amount of media attention the campaign brought."

    Admitting they " suppress the negatives"

    "Solutions
    Our relationship with Trust a Trader is helping... This has also been backed up by extensive promotional campaigns, working with other relative charities from around the UK. Like any major company, having a positive reputation is key to success. Bravr recognise this and have put together strategies that not has only boosted TrustaTraders reputation but also suppressed the negatives."
    Last edited by hollydays; 12-03-2017 at 11:32 AM.
    • hollydays
    • By hollydays 12th Mar 17, 11:22 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    Another issue , The Competition and Marketing Authority investigated

    and "On 11 February, after engaging constructively with .... Trustatrader, Carehome.co.uk, Care Opinion and Most Recommended Care all agreed to improve their practices. This was unrelated to the investigation into Total SEO."

    https://www.gov.uk/government/news/cma-takes-enforcement-action-against-fake-online-reviews
    Last edited by hollydays; 12-03-2017 at 11:57 AM.
    • hollydays
    • By hollydays 12th Mar 17, 11:31 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    "Additionally, most Recommended Care will ensure that its commercial relationships with businesses are prominently disclosed.

    The case involving the three care home review sites also encompassed Checkatrade and Trustatrader, websites for finding tradespeople, and is part of a wider package of work being carried out by the CMA to improve practices in the online reviews and endorsements sector."
    • hollydays
    • By hollydays 12th Mar 17, 11:43 AM
    • 15,018 Posts
    • 10,811 Thanks
    hollydays
    Does anyone have an idea of who I could complain to, not as a customer of Trustatrader but someone who has experienced their appalling mediation service with one of it's traders who nearly killed me with their shoddy workmanship.
    Originally posted by jkenn
    You could discuss therefore their mediation with the competition and marketing authority, as they have been investigated before.

    https://www.gov.uk/government/organisations/competition-and-markets-authority
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