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Argos won't refund money for UNOPENED digital camera
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# 1
bgscotty
Old 05-03-2011, 2:08 PM
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Default Argos won't refund money for UNOPENED digital camera

Hi folks,

I'd be grateful for advice....

I bought a new digital camera as a gift from Argos, but my friend already received one.

I took the unopened box and receipt back to the store to get a refund within their 30 day policy, but I was told digital cameras are not covered.

The camera and accessories are in the unopened packaging. I can understand if the camera had been opened.

I'd be grateful to know where I stand with regards getting a refund.

Thank you.



Here is the extract from the Argos website (video games can be returned if the packaging is unopened):
If I change my mind...

Within 30 days
  • Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
  • If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
  • Please note all video games consoles are excluded from the Argos 30 day money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept back video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights
  • Our 30-day money-back guarantee does not affect your statutory rights.

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# 2
CyCo
Old 05-03-2011, 2:12 PM
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Where you stand with regards to getting a refund?

Stood holding the camera you purchased. You have no legal right to recieve a refund for the camera.
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# 3
chocdonuty
Old 05-03-2011, 2:26 PM
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Might depend on what you mean by "unopened"
Is it factory sealed in shrink wrap or have you just not opened the box?
If the former then try another argos store, you have no right to return the camera but another store may be a little more sympathetic.
If the later then you probably don't have a chance in returning it.
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# 4
JJ Egan
Old 05-03-2011, 3:19 PM
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Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights.

Argos cameras says it all .

jje
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# 5
dan_l
Old 05-03-2011, 3:53 PM
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Quote:
Originally Posted by chocdonuty View Post
Might depend on what you mean by "unopened"
Is it factory sealed in shrink wrap or have you just not opened the box?
If the former then try another argos store, you have no right to return the camera but another store may be a little more sympathetic.
If the later then you probably don't have a chance in returning it.
Agree with this. I got an MP3 player from them for christmas which are also excluded from refunds (I think its because it has recordable storage, same as a camera probably) but luckily it was the store manager on the refund desk and although he said he shouldn't really be doing this, he could see it was still clearly sealed and just used his discretion and refunded.

I think this is the best chance you have got, as already suggested try a few different stores.

Dan
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# 6
squeaky
Old 05-03-2011, 9:16 PM
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Quote:
Originally Posted by bgscotty View Post
Here is the extract from the Argos website (video games can be returned if the packaging is unopened):
If I change my mind...

Within 30 days
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
I can understand that if the camera packaging has been opened there is the risk that a customer may have left some data on it. Fair enough.

Quite how a customer would leave personal data on a camera that has clearly not been opened...?
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# 7
Shelldean
Old 05-03-2011, 9:52 PM
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Argos will repair rather than replace a faulty camera. DD camera broke about 3 mths old. Took it back for replacement and was refused. Argued the toss, saying it was obviously faulty from start therefore please could i have a refund/replacement. Was told NO way policy is to repair. Very begrudingly accepted this as cashier refused to budge. However cashier next to us, overheard us and commented that nothing was being sent off from that store as there was no one to deal with them?? So my cashier then went and checked and I ws then offered replacement, none in stock, so was given a gift card.
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# 8
mo786uk
Old 05-03-2011, 9:58 PM
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Quote:
Originally Posted by squeaky View Post
[/LIST]I can understand that if the camera packaging has been opened there is the risk that a customer may have left some data on it. Fair enough.

Quite how a customer would leave personal data on a camera that has clearly not been opened...?
They have given a blanket policy so they don;t have to differeiate between situations where

a) the product is still sealed.
b) the product is not sealed but the customer hasnt used it.
c) the customer has used it but has managed to package it all up to look unused.
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# 9
wealdroam
Old 05-03-2011, 10:05 PM
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Quote:
Originally Posted by Shelldean View Post
Argos will repair rather than replace a faulty camera.
But the OP hasn't got a faulty camera.
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# 10
halibut2209
Old 05-03-2011, 10:11 PM
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As said you are not entitled to a refund, but speak to the manager. If he refuses, ask about the possibility of store credit. A fair compromise, although legally they are not obliged to offer anything.
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# 11
Shelldean
Old 05-03-2011, 10:43 PM
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Quote:
Originally Posted by wealdroam View Post
But the OP hasn't got a faulty camera.
But other posters was suggesting that the OP say it's faulty to obtain a refund. And I was pointing out Argos really don't like to refund on cameras at all.
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# 12
forgotmyname
Old 05-03-2011, 11:53 PM
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In this day & age its so simple to buy security labels and machines that can reseal boxes quite cheaply.

On items that can be used and returned i presume they try and cut down on abuse of the system.

I wonder how many camcorders they sold on a friday and got returned on a monday as unwanted, Also wonder
how many people accidently left the tape of the wedding/party in the camera/camcorder when they returned it?
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# 13
IndigoBlue
Old 06-03-2011, 12:31 AM
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Just sell it on eBay stick a reserve on it and get your money back that way. (BNIB)
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# 14
Gavin83
Old 06-03-2011, 1:29 AM
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Quote:
Originally Posted by IndigoBlue View Post
Just sell it on eBay stick a reserve on it and get your money back that way. (BNIB)
The OP will get no where near the price they paid back but this may be the best solution.
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# 15
IndigoBlue
Old 06-03-2011, 10:29 AM
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Quote:
Originally Posted by Gavin83 View Post
The OP will get no where near the price they paid back but this may be the best solution.
Tough. The returns policy states no return on DC. This is the best way to get his money back.
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# 16
bcl999
Old 06-03-2011, 1:03 PM
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They have that "excluded" disclaimer on more & more products now.
I'd only ever buy a camera from them on-line (but not click & collect). You can still return it to a store but you get DSR rights and your P&P back.
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# 17
Unintentional
Old 06-03-2011, 2:33 PM
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The cashier would of said to you it's exempt from the money back guarantee so by going ahead with the transaction, you accepted that.

How is the camera packaged? Does it have plastic wrapping round the box? Or any seals on the point where you open it?
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# 18
halibut2209
Old 06-03-2011, 2:36 PM
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Quote:
Originally Posted by Unintentional View Post
The cashier would of said to you it's exempt from the money back guarantee so by going ahead with the transaction, you accepted that.
I thought of that, but the OP may have used a self-serve machine
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# 19
nicolax
Old 06-03-2011, 5:37 PM
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Quote:
Originally Posted by halibut2209 View Post
I thought of that, but the OP may have used a self-serve machine
the self service machines actually come up with a notice too saying theyre exempt as well
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# 20
halibut2209
Old 06-03-2011, 6:06 PM
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Thought of that too, but didn't know for certain
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