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  • FIRST POST
    leafy211
    Groupon - non fulfilled voucher - refund in Groupon credits!
    • #1
    • 18th Jan 11, 10:20 PM
    Groupon - non fulfilled voucher - refund in Groupon credits! 18th Jan 11 at 10:20 PM
    can this be allowed?
    I recently purchased a Groupon voucher via my credit card, but the voucher has not been redeemable due to being unable to contact the company on the voucher.
    Groupon have agreed to refund the voucher - but by credit to my Groupon account, which is valid for only 6 months. Previously if a voucher was non-fulfillable, they credited my card.
    I dont want Groupon credits!
    Are they allowed to do this even though I have entered into an arrangement with them that they can no longer honour? Can they refund in their own credit system, rather than pay me back my money.
    Not only have they now changed their customer service number to a paying number (originally was 0800) but now trying to avoid refunding when they are unable to complete their side of the bargain.
    Why do all good things have to come to an end?
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