Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    bsgbees
    Littlewoods late payment
    • #1
    • 17th Jan 11, 4:06 AM
    Littlewoods late payment 17th Jan 11 at 4:06 AM
    Hi,

    In November I set up a direct debit payment with littlewoods thinking it would be hassle free and therefore avoid any potential complications.

    They failed to take a payment in December and I believe that this was an error on their part.

    I regularly use Experian credit report and have noticed that there has been an alert issued due to the late payment of £3.04, therefore effecting my credit rating.

    Two Questions:

    Does Littlewoods have the ability to remove the late payment by admitting responsibility on their part?

    And should I be worried about my credit rating over a nominal sum?

    Thank you for your assistance!
Page 1
    • Enfieldian
    • By Enfieldian 17th Jan 11, 11:49 AM
    • 2,703 Posts
    • 2,739 Thanks
    Enfieldian
    • #2
    • 17th Jan 11, 11:49 AM
    • #2
    • 17th Jan 11, 11:49 AM
    1) Yes, if you can get Littlewoods to admit liability then they can change the information that Experian hold.

    2) Any late payment on your credit account would be detrimental for the next 12 months, at least.
    • balmk
    • By balmk 17th Jan 11, 1:06 PM
    • 609 Posts
    • 446 Thanks
    balmk
    • #3
    • 17th Jan 11, 1:06 PM
    • #3
    • 17th Jan 11, 1:06 PM
    Did it state on your monthly statement that payment would be taken by DD?
  • Experian company representative
    • #4
    • 17th Jan 11, 4:31 PM
    • #4
    • 17th Jan 11, 4:31 PM
    Late payments hang around (on your credit report) for three years if you keep the account open. In the current climate you really don't want any!

    James Jones
    ďOfficial Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Steven Rathmill, Stuart Storey & Joseph Standen
  • MissUno
    • #5
    • 17th Jan 11, 6:57 PM
    • #5
    • 17th Jan 11, 6:57 PM
    I believe that with a direct debit agreement, the company are responsible to take payment on the dates/intervals signed for or arranged. So therefore if you had it set up with them to debit your account automatically with your monthly minimum payment and they didn't take the money on time to avoid late payment, it's pretty much their fault (in my opinion). It's such a small sum of money, so it might be worth ringing them (free phone number off of sayno is 0800 0151000 I tried it and it still works).
    Littlewoods have mucked up my account recently, unfortunately I need to write to them as it's gotten complicated.

    Hope you get it sorted and that them not taking such a small amount as previously agreed doesn't put that dreaded stain on your report.
  • McCuddly
    • #6
    • 17th Jan 11, 8:48 PM
    • #6
    • 17th Jan 11, 8:48 PM
    When did you set the direct debit up?

    As shop direct wont set the direct debit until after the next statement is produced.

    For example: Your statement due date is the 10th January, You ring up on the 2nd to set a direct debit up. They won't set the direct debit until the March statement.

    Does your statement mention VDD/Direct Debit as the method of payment?
    • stclair
    • By stclair 17th Jan 11, 8:52 PM
    • 6,240 Posts
    • 3,344 Thanks
    stclair
    • #7
    • 17th Jan 11, 8:52 PM
    • #7
    • 17th Jan 11, 8:52 PM
    You should always pay in your usual way until the company have confirmed on their statement that they will collect the payment via DD.
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • McCuddly
    • #8
    • 17th Jan 11, 9:13 PM
    • #8
    • 17th Jan 11, 9:13 PM
    You should always pay in your usual way until the company have confirmed on their statement that they will collect the payment via DD.
    Originally posted by stclair
    In the time I've worked at SDG they always mail you out a direct debit confirmation with a clear start date
    • stclair
    • By stclair 17th Jan 11, 9:16 PM
    • 6,240 Posts
    • 3,344 Thanks
    stclair
    • #9
    • 17th Jan 11, 9:16 PM
    • #9
    • 17th Jan 11, 9:16 PM
    In the time I've worked at SDG they always mail you out a direct debit confirmation with a clear start date
    Originally posted by McCuddly
    Im not familiar with SDS processes however thats even better then if the OP has the letter with the confirmation date when the first payment will be taken then that will strengthen their case
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • McCuddly
    Im not familiar with SDS processes however thats even better then if the OP has the letter with the confirmation date when the first payment will be taken then that will strengthen their case
    Originally posted by stclair
    Yeah, Usually they don't set it up until after the next statement is produced, e.g.

    Setup DD during cycle 1
    cycle 2 must be made manually
    cycle 3 the DD is then taken

    They also apply for the money 5 days before the payment date aswell.
  • bsgbees
    Thank you very much for the comments.

    After reading all the comments and being honest it appears as though it may have been my understanding.

    I have contacted Littlewoods via email and hopefully they'll be able to help me out.
  • McCuddly
    Thank you very much for the comments.

    After reading all the comments and being honest it appears as though it may have been my understanding.

    I have contacted Littlewoods via email and hopefully they'll be able to help me out.
    Originally posted by bsgbees
    If you ring enquiries and ask nicely they often refund the charge for a "first offence" or after a good grovel
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

271Posts Today

943Users online

Martin's Twitter