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I desperately need a freephone number...or ANY cheaper number for JSA enquiries!
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# 1
Old 12-01-2011, 7:19 AM
MoneySaving Convert
Join Date: Sep 2006
Posts: 99
Default I desperately need a freephone number...or ANY cheaper number for JSA enquiries!

Hi there all,

Has anyone applied for JSA before christmas experienced a severe delay in payment?
I applied on the 17th December, had the jobseekers interview and still im awaiting news or payment. 26 days!!!

I can only find 0845 numbers on and cannot find a local nu,ber for Woking or my old branch Letchworth.

Any advice on how to get hold of these guys would be great as Im literally on the breadline and slipping waiting for this money.

gregdedman is offline
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# 2
Old 12-01-2011, 7:37 AM
Serious MoneySaving Fan
Join Date: Nov 2010
Posts: 831

I think all the numbers are 0845 now, however you should be able to ring your processing centre from your local jobcentre (if its anywhere near you), 26 days is an unacceptable time to wait for payment.
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# 3
Old 12-01-2011, 10:23 AM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: May 2006
Posts: 29,870

Originally Posted by NickyBat View Post
I think all the numbers are 0845 now, however you should be able to ring your processing centre from your local jobcentre (if its anywhere near you), 26 days is an unacceptable time to wait for payment.
I would agree that 26 days would be too long if half of those were not non working days. OP, by all means chase it up, but be aware that the delay is not as long as implied. If you need money now you should apply for a Crisis Loan.
dmg24 is offline
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# 4
Old 12-01-2011, 10:26 AM
Fantastically Fervent MoneySaving Super Fan
Join Date: Oct 2007
Posts: 3,608

You can ask them to call you back, which they should be straight away. (Accept that this does not help if you are in a Q)
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# 5
Old 12-01-2011, 10:49 AM
Serious MoneySaving Fan
Join Date: Oct 2010
Location: Liverpool
Posts: 1,031

I signed on a similar date and I'm supposed to be getting a payment in the next couple of days so try not to worry too much. Xmas and new year caused a lot of delays and it's all getting sorted now.
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# 6
Old 12-01-2011, 12:32 PM
MoneySaving Stalwart
Join Date: Jul 2010
Posts: 573

from a BT line 0845 0870 numbers are free at certain times of the day and quite cheep at other times they are as cheep as a local number but dont use your mobile
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# 7
Old 12-01-2011, 6:28 PM
MoneySaving Stalwart
Join Date: Apr 2007
Posts: 239

Hiya, we applied for IS on the 10th December and only just recieved our first payment yesterday :O I think the offices were closed over christmas, hence the delays - so I was told :S you should have a payment soon x
Marriages are made in heaven, but then again so is thunder and lightning!!!.....getting divorced lol

Trying to "up" my income and rookie oldstyler
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# 8
Old 12-01-2011, 6:31 PM
MoneySaving Stalwart
Join Date: Sep 2010
Location: That's private
Posts: 294

I know it's not much but couldn't you possibly ring them and explain your situation and ask them to call you back?
I've done that myself and they had no problems in doing so. Whatever happens I hope you get everything sorted out quickly.

Best of luck
EltonJohnFan is offline
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# 9
Old 12-01-2011, 6:41 PM
MoneySaving Stalwart
Join Date: Dec 2009
Posts: 710

15 working days that you have been waiting (taking into account weekends and public holidays over the period). JSA takes on average 11 working days to process.

During the month of December, there were severe weather conditions in some areas which would likely mean a skeleton staff, being that all over the country there were lots of people who were unable to travel to work - that may factor in delays in the processing of benefit claims.

There is only 0845 numbers available these days for contacting benefit enquiry lines, but as someone pointed out, you might be able to use the jobcentre phones for this, or phone and ask them to call you back.
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# 10
Old 12-01-2011, 7:51 PM
MoneySaving Convert
Join Date: Dec 2004
Posts: 70

If you use the jobcentre phones the call is free -and if you call from any other phone they will -if you ask politely - call you straight back.

But be aware that you have only been waiting 15 working days ,including the day you made the claim. A few years ago your claim woulnt even have made it off the starting blocks by now

Your claim will be processed within the next few days most likely. Crisis loans will help if you qualify and/or you can ask for your first payment to be collected at the jobcentre or paid as a fast payment into your account the same day its processed.
"I have enough money to last me the rest of my life, unless I buy something."
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# 11
Old 12-01-2011, 10:27 PM
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Join Date: Mar 2009
Location: london
Posts: 279

I was looking into this for a friend's son the other day and just checked out the (using the company name jobseekers) and it came up with 01483 702119 for Woking and 01462 662503 for Letchworth

Crisis loans and new jobseeker claims have free (including most mobiles) 0800 numbers but all the others are 0845.

Last edited by bertiebat; 13-01-2011 at 1:01 AM. Reason: added Letchworth number
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# 12
Old 12-01-2011, 11:20 PM
MoneySaving Convert
Join Date: Dec 2010
Location: Gateshead
Posts: 17

Hey, I don't have any direct advice for you unfortunately but just to let you know if you need to claim a crisis loan the number is free from most mobile networks these days. x
norris88 is offline
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# 13
Old 14-01-2011, 11:29 AM
MoneySaving Stalwart
Join Date: Sep 2010
Posts: 357

Don't know if this helps:

DWP tel 0800 055 6688, or email
cing0 is offline
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