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B&Q bathroom installation -should I avoid?!
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# 1
sehaigh
Old 09-01-2011, 9:49 AM
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Question B&Q bathroom installation -should I avoid?!

Hi

We're having a B&Q bathroom designer round next week to quote on redoing our entire (small) bathroom. By googling "B&Q bathroom" all the search results are horror stories about inflated costs and shoddy workmanship. Is it all bad?!

Does anyone have any recent experiences of B&Q to share? Good or bad. Esp. in Hertfordshire? Thanks :-)
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# 2
SuzieSue
Old 09-01-2011, 10:23 AM
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As with all the national chains, their work is only as good as the fitters they use. You might get good fitters, you might not.

I used a national firm for my kitchen as my neighbours had just had their kitchen done by them and I made sure I got the same fitters who did a great job.

But I used a local firm (a father and son team who were also recommended to me by a neighbour) for my bathroom and ensuite and they did a great job. I am in Herts too so I have sent you a pm with their details if you're interested.
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# 3
phill99
Old 09-01-2011, 12:08 PM
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Its not just that the quality of their workmanship fluctuates, its also the vastly overinflated prices that they charge for the privilage. Remember if B & Q charge you 3k for fitting, the fitter will only be getting one third of that. The rest will go to B & Q s bottom line.

You will get better quality form a local indepndent fitter, whose work you can check and can get references for.
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# 4
Tom_Jones
Old 09-01-2011, 3:14 PM
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The fitters will be paid on price, and usually a derisory price, for the work. They will try to do the job as quickly as possible. Sorry but I wouldn't have any national firm install anything in my properties.
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# 5
Francesanne
Old 17-01-2011, 11:59 PM
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Quote:
Originally Posted by sehaigh View Post
Hi

We're having a B&Q bathroom designer round next week to quote on redoing our entire (small) bathroom. By googling "B&Q bathroom" all the search results are horror stories about inflated costs and shoddy workmanship. Is it all bad?!

Does anyone have any recent experiences of B&Q to share? Good or bad. Esp. in Hertfordshire? Thanks :-)
Why not get a quote from Wickes too. We've got one of their bathroom designers coming on Thursday for the same job as yours. They supplied our kitchen and hoping to get the same fitters for the bathroom. Did 1st class job on kitchen. Wickes also have a very good deal on baths & showers at the moment. Might be worth checking out.
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# 6
booty40uk
Old 18-01-2011, 6:25 PM
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Quote:
B&Q bathroom installation -should I avoid?!
Yes you should
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# 7
flyingkat
Old 14-06-2011, 10:38 AM
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Quote:
Originally Posted by sehaigh View Post
Hi

We're having a B&Q bathroom designer round next week to quote on redoing our entire (small) bathroom. By googling "B&Q bathroom" all the search results are horror stories about inflated costs and shoddy workmanship. Is it all bad?!

Does anyone have any recent experiences of B&Q to share? Good or bad. Esp. in Hertfordshire? Thanks :-)
I started the whole B&Q fitting "experience" over 2 years ago, and it is still ongoing. The items are poor quality and not particularly well fitted. The initial designing service is great, really lovely, very helpful - but that's where it stops. They told me 8 weeks max for a fit date, 1 month later I was advised 12 weeks until fit date. The surveyor didn't do her job properly and when the fitting finally came about it didn't "fit" into the room! Some 2 months later they came back to fit the bath and sink, so I only had a toilet for 8 weeks... I only have a small windowless bathroom, and the cost (I've been advised since) was a little excessive at 4000. Please don't be fooled by the "service" they offer at the beginning, believe me you will regret it!

I've been visited by the Office of Fair Trading recently who were horrified by the service B&Q gave me, and advised that they have a full list of recommended suppliers on their website. In hindsight I wish I knew about this before, it would have saved 2 years of heartache.

If you have the designer coming, let them design to give you a good idea of what you want and how it will look... then take your business elsewhere... trust me!
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# 8
paidinchickens
Old 14-06-2011, 10:52 AM
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I worked for B&Q for years and years.

When you get your quote they only break down the the price of the suite taps etc and one price for the installation.

If you ask for a breakdown of the installation price you will be shocked

The amount they charge for the removal of tiles and old suite is huge. You would be a lot better off doing this yourself to save you a few hundred!

Some of the fitters are very good but they are usually the ones treated like dirt and are leaving in droves. If you have any problems it depends on who deals with it, some care, some don't, some used to care and have so much work to do they have not got time to care.

Most of the stores have work for your dole money people who have only been there a few weeks and as such have no clue on what to do. The people who know how to sort issues out have so many complaints to deal with they always deal with the ones that shout loudest first.

I have worked in several stores and they all work pretty much the same.
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# 9
paidinchickens
Old 14-06-2011, 10:54 AM
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ps they have been on watchdog twice to my knowledge!
Small gestures can have a big impact. If you walk down the street and smile at someone, that will get passed on to the next person. That has the power to change someone's day.
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# 10
fluffpot
Old 14-06-2011, 6:14 PM
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whoever you use, if they are touching the electrics in the bathroom, this is notifiable work and needs to be done by a part P registered installer and you should receive certificates
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# 11
Leif
Old 21-06-2011, 3:15 PM
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A builder I am using told me not to buy a bathroom suite from B&Q. He had a customer who provided the suite, they installed it, but it missed a component. It took B&Q 6 months to supply the component which I understand was essential. The customer was very unhappy. Such poor service is not uncommon, apparently.
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# 12
lofty517
Old 21-07-2011, 8:09 PM
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Exclamation B&q installers

I am a fitter for B&q and have been for 3 years none stop, from my first hand experience i can tell you that B&q have some first class fitters and some real cowboys who think they can fit kitchens, Bedrooms and Bathrooms. In the 3 years i have been working for them i have fitted approx 110 installations and i am please to say that they have all been completed between 5 and 7 days. However this is only because i have resolved all the problems caused by jumped up sales people and surveyors that don't know there !!!! from there elbows. I think the product supplied by B&q from either their IT range or the Cook & Lewis range are as good as any of the other High street outlets if you have the correct fitters installing it!The bottom line is they take all of your money up front and expect the fitters to sort absolutely everything else out as well as waiting weeks at a time to be paid! and we don't earn even a fraction of what B&q charge the customer to install it! I am only still with them because it is regular work and a little bit of security i suppose.
What i suggest anyone does if they are going to purchase a Kitchen, Bedroom or Bathroom from B&q is to find out the name of the installer who will be carrying out the work and ask for at least 10 of their previous customers details for references. Don't paint all their fitters with the same brush because some of us are as good as you get!

Last edited by lofty517; 21-07-2011 at 8:13 PM.
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# 13
Leif
Old 21-07-2011, 8:47 PM
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Quote:
Originally Posted by paidinchickens View Post
I have worked in several stores and they all work pretty much the same.
What about Homebase? A colleague was pleased with their service. I will ask the fitter to quote me directly so I avoid going via Homebase.
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# 14
Leif
Old 21-07-2011, 8:58 PM
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Oh, and why don't people go direct to fitters, and cut out the thieving, err, B&Q?
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# 15
lofty517
Old 22-07-2011, 6:38 AM
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thats the best thing to do, that way the customer saves 100's and the fitters get paid on completion,but make sure you ask the fitter to arrange for you to speak with at least 5 of his previous customers in the last couple of months.
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# 16
deanos
Old 26-07-2011, 10:35 PM
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Is it something you can do yourself ?

I ripped out our entire bathroom and fitted a new suite and laid new floor and tiled, it really is not difficult and as long as you take your time you will get a good result

BTW i have worked for Homebase and B+Q in the past and would not recommend getting anything fitted by them, by all means buy the items there but employ a local fitter
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# 17
serenitybathrooms
Old 06-08-2011, 4:12 PM
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Try Looking at a web site called Freeindex. All the companies are reviewed by their customers on this site. You should be able to get a local company who will do a superior job to the national companies.
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# 18
erdd2
Old 06-08-2011, 4:19 PM
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We purchased and fitted bathroom suite from B&Q....did not remove sticky labels until complete...low and behold a crack....B&Q inspected this then sent out a bathroom fitter with same bath within 2 days.....all tiling put back in place and a voucher for inconvenience.....a few hundred miles from you though!
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# 19
serenitybathrooms
Old 06-08-2011, 4:24 PM
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Default Get independent reviews first

Before selecting a company for your bathroom refit, check out their customers reviews. You would not book a holiday without checking the hotel reviews on Trip Advisor first. Check out local tradesmen on Freeindex. You can contact companies with excellent reviews directly. I invite all my customers to have their say on this site. Needless to say I always bend over backwards to make sure all my customer reviews are positive. I also give prospective customers email addresses of customers who have had a similar re-fit to the one being proposed.
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# 20
AndyDeez
Old 08-11-2011, 9:06 PM
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Just had a visit from the B&Q designer for a refit on a small cloak bathroom (2m x 1.9m) and was a little shocked when I was quoted 5000 I think I will be shopping elsewhere !!
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