Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    Heart Shaped Diamond
    Mistreated at job centre - filing a complaint.
    • #1
    • 6th Jan 11, 1:59 PM
    Mistreated at job centre - filing a complaint. 6th Jan 11 at 1:59 PM
    Hi everyone, hope you are well. Unfortunately I am not.

    I had an appointment for signing on exactly an hour ago and I am not long back. I returned home in tears.
    When I was called up to the desk the 'lady' behind it was extreamerly condecending and rude. She interrogated me and made me well up to the point where I was trying not to cry. She asked me where all the details of my job search were on the 'diary' I have to fill out. They were right under her nose - with dates.

    Her: You're not doing very much. I don't see any information on the sheet.

    Me: It's right here (I then pointed to the page) It's over the back aswell because there wasn't enough space.

    Her: It doesn't look like very much. (There were six 'logs' if you like, that's what is asked of me every fortnight, and that is what I gave).

    Me: What more can I do, i've wrote everything that i've done to try and find a job that I am asked. I wouldn't put any lies down, that's honestly everything I've done.

    Her: I am not asking you to tell a lie. I'm just telling you it doesn't look like anything. What date was this? (She says pointing to a seven week old 'log'. It was actually my first one, so I didn't realise you needed precise dates at the time. I had just given an approxamte.)

    Me: I don't remember, sorry. It was my first one I didn't realise I had to put them in at the time.

    Her: You will definitely need to do more from what I can see. What date does that say? What papers do you look in? What websites do you go on? If you've actually been looking for a job you'd know.

    I tried to answer her questions to my best but I felt really crap. She made me out to be a liar and it was frustrating, especially as I have been trying.

    Me: I was on Dobbies when they were recruiting but they needed managerial positions only. I was on the Lipsy website to get a number to call in store personally. I handed in a CV but they told me they had everyone they needed at the time. I went to see a careers advisor and we were on Diret Gov together looking.

    Her: If you don't do more this will affect your benefit claim.

    Is that her threatening me despite the fact that I can't do more. I am scared because I need the money. After that she didn't even help to print out any vaccancy's for me. How am I supposed to apply for jobs when I don't have any to apply to - that's her job, she's supposed to help me with that! And she says I don't do enough and will have my benefit's taken away! Cheek. I even explained that I got a letter from a company saying they would like to keep my application for future vacancy's. I was pleased to hear that. But she in all honestly, rolled her eyes off of me. I don't see how much more I can prove to her I have been trying. The sheet even had things on it about me looking into working at the NHS. My aunt works for the NHS and said she would help me fill in applications and gave me the website.

    I can't believe she made me feel that small after all i've done. Her tone wasn't even a pleasant one - it was very harsh. Quite nasty and definitely condecending. I sat there trying not the cry more than anything else. She didn't even let me see the computer screen to look at open vacany's. She basically sat me down, told me my benefits would be taken away if I did not do more and then told me to leave. Infact her lasts words to me were "That's it". And I left muttering thank you.

    When my dad saw me as I came in the door he was alarmed and some what angry that I was upset. He phoned the job centre on my behalf to complain about the way that I had been spoken whilst looking for help and signing on.

    I just felt like sh!t on her shoe. I am 19 and have suffered from depression and anorexia in the past. I already have low self esteem. Looking for a job is depressing as it is, without bats like her around. Her whole purpose is to encourage me to find work. I nearly told her to shove her sheet and her benefits up her hole. But obviously need the money badly - plus isn't that what she wants me to do.

    I am waiting on someone to call back so they can speak to me directly. And I am really nervous.
    Last edited by Heart Shaped Diamond; 06-01-2011 at 2:10 PM.
    Toto, I
    Don't think we're in
    Kansas anymore...


    ~~

Page 9
    • GotNoMoney
    • By GotNoMoney 17th Jan 11, 12:24 PM
    • 70 Posts
    • 47 Thanks
    GotNoMoney
    I went today at 9AM to start my 4 week "mandatory" work experience, well I opted for training at the place itself (easier for me since I don't need to travel to a work placement and easier for them because its all there set up already) but at about 9:10AM (only ten minutes after me and the 11 others arrived to start this 4 week thing) we all got told the trainer who was supposed to be training us rang in and can't do it.

    Then we all got asked if we want to do a job placement, I said yeah go on then and they rang the company up, but they didn't want to take anyone on (you know times are hard when you cannot even get on an UNPAID work placement lol) so then I got told I will be going back to signing on as normal, there's nothing they can do and to wait for them to send me out a new letter to restart the 4 week thing again.

    So in all, it was a total waste of time me going there today.

    They did provide a few cups of tea and they did refund my bus fare, which was all I cared about.

    If I am honest I would rather do the training they provide in house, because you at least get something to add to your CV, maybe its not anything that meaningful but believe me there are some incredibly stupid people that are not capable of tying their shoelaces, its understandable why those people are on the dole, but work at it and get the training and employers might at least consider that you are capable of something. They will get endless CV's from people without that training on it.

    The main reason I want to do the training at the place is because there is a lady working there (my "advisor") who I find irresistible, she is one of those women you'd never look twice at but when you do, well first off she had glasses on, but I can see beyond that, also she had no make up on, come on guys if a girl looks good without makeup on you KNOW she is gorgeous. She has just the right body and a cute a$$ etc... I think I need to get out more lol. Its awkward because I like her but I am "dole scum" in her eyes, dunno what she would want with a guy as poor as I am.

    I keep forgetting but next time I will see if she has a wedding ring on, try to find her age out without it sounding too cheeky. It does my head in when this happens... I belong in a Mills & Boon novel.
  • looby75

    Then we all got asked if we want to do a job placement, I said yeah go on then and they rang the company up, but they didn't want to take anyone on (you know times are hard when you cannot even get on an UNPAID work placement lol) so then I got told I will be going back to signing on as normal, there's nothing they can do and to wait for them to send me out a new letter to restart the 4 week thing again.
    Originally posted by GotNoMoney
    thats the problem I've been having too. I've tried loads of times to get a work placement so I've got some recent experience on my CV and you really can't give your time away right now. Even charities aren't taking on new volunteers round here because they can't afford the training/insurance

    • ironpetal
    • By ironpetal 17th Jan 11, 1:23 PM
    • 106 Posts
    • 39 Thanks
    ironpetal
    Is this your personal advisor? She had no right to sit and humiliate you like this and if you were my daughter I would have been angry too.

    Blind them with science. Get access to a computer and do your OWN job log. You dont have to use those pathetic books when there is no space to fit anything on anyway. When you produce your own job log they do not have the time to look through them or check on them because Ive tried it, (mine were HUGE HA HAHA) so she wont have time to point stuff out heheh. If they stop your benefits then tell them you will go to Tribunal and produce this job log to prove you are doing all you can to look for work. And then go to a Tribunal because they dont like complaints or Tribunals. Join every job website you can find or list every job website you find and just put them on your log and write something that you've registered with them and get email alerts and put something like the jobs are not suitable or they are in a different location or its self employed or you dont have the experience etc. And set them out on your job log. Just make sure you apply for any jobs they tell you to apply for. Make sure your !!! is covered everytime.

    Be polite and dont antagonise remember they are just desk monkeys. If you throw a wobbler they will try anything to annoy you so they can sanction you and stop your benefits. You got to box clever. I had a different personal advisor everytime I went to sign on in my old JC I believe they were trying to antagonise me because they couldnt handle my job logs.

    Ask for a different personal advisor because its a clash of personalities and or change your job centre because you can and not many people know this. My last one was like the gestapo.

    REMEMBER all they are interested in is giving you a SANCTION they are not interested in helping you to find a job. They are all competing to get targets for the government. My last JC was the worst JC in the country. I had to do 18 actions a fortnight when I was there. In my new JC I only have to do 12. That is x6 a week.

    Hope this helps.
    • donnajunkie
    • By donnajunkie 17th Jan 11, 9:36 PM
    • 26,764 Posts
    • 14,438 Thanks
    donnajunkie
    What do you do on these things? This will be so damaging to my jobseeking I can't tell you! Does this mean I won't be searching for jobs all day, keeping my skills and industry language fresh, and most importantly making applications?
    Originally posted by November5th
    i presume you are talking about while on work placement? you are expected to still do the necessary jobsearch. it does make it hard. if you get an interview you can have time off to go to it. you must tell them first of course. the placement is only for 4 weeks. so its not too bad unless of course your placement is a nightmare.
    • donnajunkie
    • By donnajunkie 17th Jan 11, 9:40 PM
    • 26,764 Posts
    • 14,438 Thanks
    donnajunkie

    The main reason I want to do the training at the place is because there is a lady working there (my "advisor") who I find irresistible, she is one of those women you'd never look twice at but when you do, well first off she had glasses on, but I can see beyond that, also she had no make up on, come on guys if a girl looks good without makeup on you KNOW she is gorgeous. She has just the right body and a cute a$$ etc... I think I need to get out more lol. Its awkward because I like her but I am "dole scum" in her eyes, dunno what she would want with a guy as poor as I am.

    I keep forgetting but next time I will see if she has a wedding ring on, try to find her age out without it sounding too cheeky. It does my head in when this happens... I belong in a Mills & Boon novel.
    Originally posted by GotNoMoney
    lol, yeah a hot bird can make a certain placement very appealing.
    • donnajunkie
    • By donnajunkie 17th Jan 11, 9:44 PM
    • 26,764 Posts
    • 14,438 Thanks
    donnajunkie
    thats the problem I've been having too. I've tried loads of times to get a work placement so I've got some recent experience on my CV and you really can't give your time away right now. Even charities aren't taking on new volunteers round here because they can't afford the training/insurance
    Originally posted by looby75
    last week over 20 of us started construction training for our placement. there were also people starting on hairdressing, retail, catering, car mechanics and care work. so its quite bad when they cant find a proper placement for that number of people.
  • November5th
    last week over 20 of us started construction training for our placement. there were also people starting on hairdressing, retail, catering, car mechanics and care work. so its quite bad when they cant find a proper placement for that number of people.
    Originally posted by donnajunkie
    So regardless of my actual skills they could force me to retrain in any of these?
    • donnajunkie
    • By donnajunkie 17th Jan 11, 10:04 PM
    • 26,764 Posts
    • 14,438 Thanks
    donnajunkie
    So regardless of my actual skills they could force me to retrain in any of these?
    Originally posted by November5th
    that just happens to be what is available at our training centre. however yeah if they are struggling to find you something and if they had a training centre like ours then they could send you doing one of those things. a 4 week placement must be done during the 12 months on fnd and if they cant find anything you like then they will put you somewhere as tolerable as possible.
    • GotNoMoney
    • By GotNoMoney 17th Jan 11, 11:49 PM
    • 70 Posts
    • 47 Thanks
    GotNoMoney
    Not the case with me today, there were tons of other placements but they just ended up letting me go because no charity shops wanted me. There were all sorts of other placements I know that much, a huge list. What do I care, I don't want to do it. In fact I think god must be on my side because I was the only one that got sent home lol. They reckon 2 weeks until I start it again.

    I really want to avoid a placement altogether and end up just getting that training in the place itself, firstly I get something else to put on my CV, secondly I know where it is already (last placement was about 7 miles away and 2 buses, a pain) and thirdly, well that foxy lady is there. On an external placement you could end up god knows where, which I hate. You seriously think I want to end up in some charity shop with a couple of old biddies serving old biddies all day?! I have nothing against old biddies, but its not my scene, I am under 35 myself.

    LOL the last time around the most popular placement was at a graveyard! Thats because the guy there didn't care whether you even turned up, which seriously is the attitude I wish they would all take. They know you're working unpaid and against your will, Jesus.
    Last edited by GotNoMoney; 17-01-2011 at 11:55 PM.
    • diable
    • By diable 17th Jan 11, 11:52 PM
    • 5,116 Posts
    • 3,968 Thanks
    diable
    I signed off on Friday nice 2 month contract £174pd when it ends I may rest again.......
  • LD Ablo
    Some of you people need to get off of your high horses and realise that this isn't the 70's anymore.
    You can't just walk from one job to another.
    You blame people for not trying and say they are just not wanting to work.
    BULL!

    I've was made redundant last year. I have been on interviews, done more than is ever asked of me to look for work and yet I am still unemployed. I apply for jobs well below what I am used to. I apply for anything that says "training given". I apply for any job I think I stand a chance of getting.

    But you know what?
    It's an employers market out there right now. They can pick and choose from HUNDREDS of applicants and choose the highest qualified for a small wage. So don't start judging everyone by your BS standards.
    There are those of us who desperately want to work and just aren't getting the breaks.
    You are as bad as the job centre employees who judge everyone the same. I go in there with my book bursting with ways I have tried finding work and am treated the same as the guy who barely tried at all.
    Fair? No.

    I have just come off a workability course and will be going on to train for my SIA licence. I don't even want to work in security but, you know what? It's a job and it pays. Luckily there are plenty of security jobs in the area. I could have had a job already if the people at the job centre had done their job correctly in the first place and not told me I couldn't get the licence as the scheme had stopped when it hadn't. Is that my fault? I'm guessing you Daily Mail reading bunch will say it is my fault and I should have done the Job Centre employees job for them in finding out they were wrong.
    I asked about the course last year and was told it wasn't possible. How many other f*** ups due to the job centre's incapabilities to get a job right have cost people jobs?

    I hope that you feel the pinch of the straining job market and are forced to swallow your words in the near future.
    You all need a hug dose of reality as, sitting in your ivory towers, you've lost touch with what is happening in the world.

    Grow up and stop being so judgemental.

    /Rant at narrow minded idiots.
    Last edited by LD Ablo; 07-02-2011 at 12:40 AM.
    • Gordon Hose
    • By Gordon Hose 7th Feb 11, 8:35 AM
    • 6,061 Posts
    • 4,113 Thanks
    Gordon Hose
    Some people do work the system, and are lazy.
    Last edited by Gordon Hose; 07-02-2011 at 8:37 AM.
    • danothy
    • By danothy 7th Feb 11, 9:27 AM
    • 2,056 Posts
    • 2,690 Thanks
    danothy
    Some people do work the system, and are lazy.
    Originally posted by Gordon Hose
    Is it really lazy to work the system?
    If you think of it as 'us' verses 'them', then it's probably your side that are the villains.
    • Gordon Hose
    • By Gordon Hose 7th Feb 11, 9:36 AM
    • 6,061 Posts
    • 4,113 Thanks
    Gordon Hose
    Depends on what kind of morals one has
  • icecrypt
    Some of you people need to get off of your high horses and realise that this isn't the 70's anymore.
    You can't just walk from one job to another.
    You blame people for not trying and say they are just not wanting to work.
    BULL!

    I've was made redundant last year. I have been on interviews, done more than is ever asked of me to look for work and yet I am still unemployed. I apply for jobs well below what I am used to. I apply for anything that says "training given". I apply for any job I think I stand a chance of getting.

    But you know what?
    It's an employers market out there right now. They can pick and choose from HUNDREDS of applicants and choose the highest qualified for a small wage. So don't start judging everyone by your BS standards.
    There are those of us who desperately want to work and just aren't getting the breaks.
    You are as bad as the job centre employees who judge everyone the same. I go in there with my book bursting with ways I have tried finding work and am treated the same as the guy who barely tried at all.
    Fair? No.

    I have just come off a workability course and will be going on to train for my SIA licence. I don't even want to work in security but, you know what? It's a job and it pays. Luckily there are plenty of security jobs in the area. I could have had a job already if the people at the job centre had done their job correctly in the first place and not told me I couldn't get the licence as the scheme had stopped when it hadn't. Is that my fault? I'm guessing you Daily Mail reading bunch will say it is my fault and I should have done the Job Centre employees job for them in finding out they were wrong.
    I asked about the course last year and was told it wasn't possible. How many other f*** ups due to the job centre's incapabilities to get a job right have cost people jobs?

    I hope that you feel the pinch of the straining job market and are forced to swallow your words in the near future.
    You all need a hug dose of reality as, sitting in your ivory towers, you've lost touch with what is happening in the world.

    Grow up and stop being so judgemental.

    /Rant at narrow minded idiots.
    Originally posted by LD Ablo
    i totaly agree,always a few self conceited !!! holes on here,
    • Gordon Hose
    • By Gordon Hose 7th Feb 11, 5:36 PM
    • 6,061 Posts
    • 4,113 Thanks
    Gordon Hose
    No one is forcing anyone to come here and read the posts within. It's the internet, and everyone has an opinion on the internet.

    Calling other "self conceited !!! holes" makes you as bad as them.
  • cassieB57
    ...(though it does not excuse rude or patronising behaviour-treat everyone as you would wish to be treated-and that goes for jobseekers as well as jobcentre staff)
    • donnajunkie
    • By donnajunkie 13th Feb 11, 5:14 PM
    • 26,764 Posts
    • 14,438 Thanks
    donnajunkie
    !
    Originally posted by cassieB57
    why doesnt anyone whistle blow? well surely having a target to refer so many people a day for a sanction is against the rules.
    Last edited by donnajunkie; 14-02-2011 at 9:09 PM.
    • morganedge
    • By morganedge 14th Feb 11, 8:37 AM
    • 1,262 Posts
    • 1,319 Thanks
    morganedge

    I would have a prepared speach ready for future visits.

    Eg:

    Them: 'what have you done to look for a job'
    You: 'I've been on the Direct Gov website, Fish4Jobs, the local paper, I've handed out 10 CV's and I've tried asking in around 10 shops I've passed'

    It might not be 'true', but if you are looking for work and you are happy with your efforts to find a job, then just tell them what they need to hear

    Never be 'honest' with the job centre.. they have so many rules etc that you could invariably slip up even though you have done nothing wrong.
    Originally posted by GEEGEE8
    I completely agree.
    Last edited by morganedge; 14-02-2011 at 8:40 AM.
  • cassieB57
    Donna I've PM'd you.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,342Posts Today

9,272Users online

Martin's Twitter