Main site > Forums > Essential Money > Credit Cards > Debenhams/Santander credit card (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Debenhams/Santander credit card
Closed Thread
Views: 889
Thread Tools Search this Thread Display Modes
# 1
Old 22-12-2010, 10:05 PM
MoneySaving Newbie
Join Date: Dec 2010
Posts: 12
Default Debenhams/Santander credit card

Hi, not sure if this is the right place to post. In October a Debenhams/Santander credit card statement was received at my address. It was addressed to someone that I'd never heard of and that has never lived at the address. I opened the envelope as the Debenhams logo was displayed and I do have a Debenhams account. I checked the account number which was not the same as mine but there was an outstanding balance in excess of 1,000. I contacted Debenhams but as I was not the named account holder they would not discuss the matter with me. I was told to return the letter stating the named person did not live at the address.
In November a further envelope was received and promptly returned. Last week another envelope arrived - this was opened and it transpires that 2 payments have now been missed! I rang them up and was again told to return the letter as they couldn't discuss the matter with me. I asked to speak to a supervisor/team leader and after holding on for ages was told that there wasn't one available.
Can anyone offer any advice on how to resolve the matter and get Debenhams/Santander to look into this and stop sending the statements to my address? I am very concerned that if this is not resolved quickly that my address will be black-listed and that it could affect my credit rating.
Thanks a lot.
Toffoc is offline
Report Post
# 2
Old 23-12-2010, 8:33 AM
Fantastically Fervent MoneySaving Super Fan
Join Date: May 2010
Location: Somewhere in the loft
Posts: 5,405

Addresses don't get black listed.

Write them a letter, clearly informing them that the person doesn't live at that address, send recorded delivery. Hopefully they will pay attention. However, from their point of view, yours is the only address they have for someone who owes them money - so they may well keep trying.
zx81 is offline
Report Post
The Following User Says Thank You to zx81 For This Useful Post: Show me >>
Closed Thread


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 11:57 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 15 April 2015

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed


Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

MSE's Twitter Feed