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citylink delivery problems by depot
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# 1
rustyboy21
Old 21-12-2010, 12:01 AM
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Unhappy citylink delivery problems by depot

Hi All.

Have been given today a list of citylinks depots, which also give postcode districts. They give the situation of deliveries at each depot and each postcode and the days backlog, if any

It is on a PDF file, but know I cannot add the file on here.

If any mods are on here reading this and think it may help people who are worried about deliveries via citylink before Xmas, get in touch and I will email it over to you for general use.

All I can say is it is not a pretty picture, guys !
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# 2
vikingaero
Old 21-12-2010, 1:44 AM
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Here you go:

Depots:
http://www.city-link.co.uk/static/f/NSU-20101220.pdf

New Scotlandshire:
http://www.city-link.co.uk/static/f/...Suspension.pdf

Collect from Depot suspension:
http://www.city-link.co.uk/static/f/PCP-20101220.pdf
The man without a signature.
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# 3
rustyboy21
Old 21-12-2010, 3:45 AM
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Quote:
Originally Posted by vikingaero View Post

Nice one Viking !

Exactly what I had, was sent it by citylink as chasing up a fire I was supposed to be fiiting for someone this week. Not holding my breath though. Delayed fitting until after xmas now. customer not happy, but not my fault ! At least she has her old fire to keep her warm.
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# 4
Ami82
Old 21-12-2010, 1:56 PM
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I've been waiting on a delivery since last Friday the 17th (i paid for named day delivery) and still waiting. John Lewis kindly refunded me the delivery charge but i doubt i will receive before Christmas now as my status hasn't changed since the 16th. John Lewis has been very good trying to find out as much as possible for me but they too can't speak to anyone at the depot. I've phoned my local CityLink depot (not answering), emailed to no response and collection is a no no as they suspended that. I am feeling a little lost, not sure what to do as i've done everything i can think of to try and find out where and when my parcel will be delivered. Fingers cross we all receive before Christmas otherwise DH will be getting a New Year's present instead, so still a surprise but just not on Christmas day.
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# 5
sharnad
Old 22-12-2010, 6:23 PM
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our postcode is not affected but no sign of parcel from the 12
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# 6
rustyboy21
Old 22-12-2010, 8:02 PM
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Quote:
Originally Posted by sharnad View Post
our postcode is not affected but no sign of parcel from the 12
I would take it up with the retailer as it might be lost,in the wrong depot etc.

retailers have the ability to track it better than you will, They are the customer after all with citylink
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# 7
sharnad
Old 22-12-2010, 8:10 PM
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Quote:
Originally Posted by rustyboy21 View Post
I would take it up with the retailer as it might be lost,in the wrong depot etc.

retailers have the ability to track it better than you will, They are the customer after all with citylink

I have asked my fella to contact the seller tonight - I cant as its my christmas present from him so I have no idea where its coming form or what it is - one thing im sure of it will probably be coming after christmas
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# 8
rustyboy21
Old 23-12-2010, 1:30 AM
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Quote:
Originally Posted by sharnad View Post
I have asked my fella to contact the seller tonight - I cant as its my christmas present from him so I have no idea where its coming form or what it is - one thing im sure of it will probably be coming after christmas
Hope it arrives for you in time, but if it doesnt, get him to keep quiet about what it is, when it does arrive, it will be a better surpise after you have received all your other gifts !

Have a good xmas !
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# 9
Ami82
Old 23-12-2010, 2:54 AM
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Well my named day delivery (for the 17th) parcel finally made it today delivered by CityLink as expected. I was sooo happy i could of kissed the delivery man! Lol! So DH presents all wrapped up under the tree now. PHEW!

sharnad i also agree with rustyboy21 get the shop to contact CityLink or ask them for an update as they do have more info than we do at the moment. I couldn't track my parcel online, i guess Citylink have been too busy to do it either that or the system is down. But, John lewis could give me updates on their system. Fingers crossed for you!

Last edited by Ami82; 23-12-2010 at 2:57 AM.
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# 10
rustyboy21
Old 23-12-2010, 3:03 AM
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Quote:
Originally Posted by Ami82 View Post
Well my named day delivery (for the 17th) parcel finally made it today delivered by CityLink as expected. I was sooo happy i could of kissed the delivery man! Lol! So DH presents all wrapped up under the tree now. PHEW!
All's well that ends well so they say.

I ordered our christmas groceries with asda to be delivered today, between 8-10pm, but they didnt arrive.

I am not stressed about it as I have a sainsbury's 200 yds from my house, so will dash over in the morning for me fruit and veg, no problems. I organised it for delivery tonight, so if anything did go wrong, at least I still had time to get a few bits in. Wasn't a massive shop anyway, so not too bothered.

have a good xmas. I have a bloody big fresh turkey in the fridge for the 2 of us, Dont know what posessed me to order one that size but hey ho, will be eating turkey til new years eve by the looks of it ! lol
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# 11
sharnad
Old 23-12-2010, 12:58 PM
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Quote:
Originally Posted by rustyboy21 View Post
Hope it arrives for you in time, but if it doesnt, get him to keep quiet about what it is, when it does arrive, it will be a better surpise after you have received all your other gifts !

Have a good xmas !
thanks dont think I will get it now but it will still be nice when it comes

well my parcel with city link was scanned at the scanning depot on the 13 to be sent to delivery depot - someone was meant to ring my fella back but they didnt so he rang they havent scanned it in at the delivery depot so im taking it the delivery depots with no problems have a ten day backlog of parcels to scan
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# 12
CharlieBilly
Old 23-12-2010, 1:03 PM
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I used to work for Royal Mail years ago the office I worked at did its best to take presents that people didnt come in for go back out in van/s to delivery and we made sure we did our best to get presents out fair enough much of it was on over time, I wonder if companies ever bother now
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# 13
bap98189
Old 23-12-2010, 1:53 PM
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We just had City-Link delivering to the factory. The driver said when he when he left the depot he had parcels for 200 drops on the van. To put it in perspective, he normally does 40-50 drops per day then business collections in the afternoon. As all the roads around here except the main roads are covered in snow, I think he's in for a late night.
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# 14
sharnad
Old 29-12-2010, 6:47 PM
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well citylink are supposed to start delivery for normal parcels so hopefully they will find mine at the delivery depot scan it in and deliver
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# 15
sharnad
Old 01-01-2011, 3:24 PM
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still no sign of parcel how long do I have to wait before they admit they may have lost it
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# 16
rustyboy21
Old 01-01-2011, 4:49 PM
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Quote:
Originally Posted by sharnad View Post
still no sign of parcel how long do I have to wait before they admit they may have lost it

I would get your OH to speak to the retailer, to start a trace on it now.

I think the retailer has to initiate it, as they are the ones who have the contract with citylink.

Sometimes doing this, suddenly makes it spring out of the air and land on your doorstep.
God luck and hope you get sorted soon

Happy new year BTW !
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