Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • rustyboy21
    • By rustyboy21 21st Dec 10, 12:01 AM
    • 2,491Posts
    • 2,385Thanks
    rustyboy21
    citylink delivery problems by depot
    • #1
    • 21st Dec 10, 12:01 AM
    citylink delivery problems by depot 21st Dec 10 at 12:01 AM
    Hi All.

    Have been given today a list of citylinks depots, which also give postcode districts. They give the situation of deliveries at each depot and each postcode and the days backlog, if any

    It is on a PDF file, but know I cannot add the file on here.

    If any mods are on here reading this and think it may help people who are worried about deliveries via citylink before Xmas, get in touch and I will email it over to you for general use.

    All I can say is it is not a pretty picture, guys !
Page 1
    • vikingaero
    • By vikingaero 21st Dec 10, 1:44 AM
    • 10,120 Posts
    • 12,756 Thanks
    vikingaero
    • #2
    • 21st Dec 10, 1:44 AM
    • #2
    • 21st Dec 10, 1:44 AM
    Here you go:

    Depots:
    http://www.city-link.co.uk/static/f/NSU-20101220.pdf

    New Scotlandshire:
    http://www.city-link.co.uk/static/f/20101216-ServiceSuspension.pdf

    Collect from Depot suspension:
    http://www.city-link.co.uk/static/f/PCP-20101220.pdf
    The man without a signature.
    • rustyboy21
    • By rustyboy21 21st Dec 10, 3:45 AM
    • 2,491 Posts
    • 2,385 Thanks
    rustyboy21
    • #3
    • 21st Dec 10, 3:45 AM
    • #3
    • 21st Dec 10, 3:45 AM

    Nice one Viking !

    Exactly what I had, was sent it by citylink as chasing up a fire I was supposed to be fiiting for someone this week. Not holding my breath though. Delayed fitting until after xmas now. customer not happy, but not my fault ! At least she has her old fire to keep her warm.
  • Ami82
    • #4
    • 21st Dec 10, 1:56 PM
    • #4
    • 21st Dec 10, 1:56 PM
    I've been waiting on a delivery since last Friday the 17th (i paid for named day delivery) and still waiting. John Lewis kindly refunded me the delivery charge but i doubt i will receive before Christmas now as my status hasn't changed since the 16th. John Lewis has been very good trying to find out as much as possible for me but they too can't speak to anyone at the depot. I've phoned my local CityLink depot (not answering), emailed to no response and collection is a no no as they suspended that. I am feeling a little lost, not sure what to do as i've done everything i can think of to try and find out where and when my parcel will be delivered. Fingers cross we all receive before Christmas otherwise DH will be getting a New Year's present instead, so still a surprise but just not on Christmas day.
    • sharnad
    • By sharnad 22nd Dec 10, 6:23 PM
    • 8,563 Posts
    • 8,498 Thanks
    sharnad
    • #5
    • 22nd Dec 10, 6:23 PM
    • #5
    • 22nd Dec 10, 6:23 PM
    our postcode is not affected but no sign of parcel from the 12
    • rustyboy21
    • By rustyboy21 22nd Dec 10, 8:02 PM
    • 2,491 Posts
    • 2,385 Thanks
    rustyboy21
    • #6
    • 22nd Dec 10, 8:02 PM
    • #6
    • 22nd Dec 10, 8:02 PM
    our postcode is not affected but no sign of parcel from the 12
    Originally posted by sharnad
    I would take it up with the retailer as it might be lost,in the wrong depot etc.

    retailers have the ability to track it better than you will, They are the customer after all with citylink
    • sharnad
    • By sharnad 22nd Dec 10, 8:10 PM
    • 8,563 Posts
    • 8,498 Thanks
    sharnad
    • #7
    • 22nd Dec 10, 8:10 PM
    • #7
    • 22nd Dec 10, 8:10 PM
    I would take it up with the retailer as it might be lost,in the wrong depot etc.

    retailers have the ability to track it better than you will, They are the customer after all with citylink
    Originally posted by rustyboy21

    I have asked my fella to contact the seller tonight - I cant as its my christmas present from him so I have no idea where its coming form or what it is - one thing im sure of it will probably be coming after christmas
    • rustyboy21
    • By rustyboy21 23rd Dec 10, 1:30 AM
    • 2,491 Posts
    • 2,385 Thanks
    rustyboy21
    • #8
    • 23rd Dec 10, 1:30 AM
    • #8
    • 23rd Dec 10, 1:30 AM
    I have asked my fella to contact the seller tonight - I cant as its my christmas present from him so I have no idea where its coming form or what it is - one thing im sure of it will probably be coming after christmas
    Originally posted by sharnad
    Hope it arrives for you in time, but if it doesnt, get him to keep quiet about what it is, when it does arrive, it will be a better surpise after you have received all your other gifts !

    Have a good xmas !
  • Ami82
    • #9
    • 23rd Dec 10, 2:54 AM
    • #9
    • 23rd Dec 10, 2:54 AM
    Well my named day delivery (for the 17th) parcel finally made it today delivered by CityLink as expected. I was sooo happy i could of kissed the delivery man! Lol! So DH presents all wrapped up under the tree now. PHEW!

    sharnad i also agree with rustyboy21 get the shop to contact CityLink or ask them for an update as they do have more info than we do at the moment. I couldn't track my parcel online, i guess Citylink have been too busy to do it either that or the system is down. But, John lewis could give me updates on their system. Fingers crossed for you!
    Last edited by Ami82; 23-12-2010 at 2:57 AM.
    • rustyboy21
    • By rustyboy21 23rd Dec 10, 3:03 AM
    • 2,491 Posts
    • 2,385 Thanks
    rustyboy21
    Well my named day delivery (for the 17th) parcel finally made it today delivered by CityLink as expected. I was sooo happy i could of kissed the delivery man! Lol! So DH presents all wrapped up under the tree now. PHEW!
    Originally posted by Ami82
    All's well that ends well so they say.

    I ordered our christmas groceries with asda to be delivered today, between 8-10pm, but they didnt arrive.

    I am not stressed about it as I have a sainsbury's 200 yds from my house, so will dash over in the morning for me fruit and veg, no problems. I organised it for delivery tonight, so if anything did go wrong, at least I still had time to get a few bits in. Wasn't a massive shop anyway, so not too bothered.

    have a good xmas. I have a bloody big fresh turkey in the fridge for the 2 of us, Dont know what posessed me to order one that size but hey ho, will be eating turkey til new years eve by the looks of it ! lol
    • sharnad
    • By sharnad 23rd Dec 10, 12:58 PM
    • 8,563 Posts
    • 8,498 Thanks
    sharnad
    Hope it arrives for you in time, but if it doesnt, get him to keep quiet about what it is, when it does arrive, it will be a better surpise after you have received all your other gifts !

    Have a good xmas !
    Originally posted by rustyboy21
    thanks dont think I will get it now but it will still be nice when it comes

    well my parcel with city link was scanned at the scanning depot on the 13 to be sent to delivery depot - someone was meant to ring my fella back but they didnt so he rang they havent scanned it in at the delivery depot so im taking it the delivery depots with no problems have a ten day backlog of parcels to scan
    • CharlieBilly
    • By CharlieBilly 23rd Dec 10, 1:03 PM
    • 1,440 Posts
    • 1,263 Thanks
    CharlieBilly
    I used to work for Royal Mail years ago the office I worked at did its best to take presents that people didnt come in for go back out in van/s to delivery and we made sure we did our best to get presents out fair enough much of it was on over time, I wonder if companies ever bother now
    • bap98189
    • By bap98189 23rd Dec 10, 1:53 PM
    • 1,705 Posts
    • 2,017 Thanks
    bap98189
    We just had City-Link delivering to the factory. The driver said when he when he left the depot he had parcels for 200 drops on the van. To put it in perspective, he normally does 40-50 drops per day then business collections in the afternoon. As all the roads around here except the main roads are covered in snow, I think he's in for a late night.
    • sharnad
    • By sharnad 29th Dec 10, 6:47 PM
    • 8,563 Posts
    • 8,498 Thanks
    sharnad
    well citylink are supposed to start delivery for normal parcels so hopefully they will find mine at the delivery depot scan it in and deliver
    • sharnad
    • By sharnad 1st Jan 11, 3:24 PM
    • 8,563 Posts
    • 8,498 Thanks
    sharnad
    still no sign of parcel how long do I have to wait before they admit they may have lost it
    • rustyboy21
    • By rustyboy21 1st Jan 11, 4:49 PM
    • 2,491 Posts
    • 2,385 Thanks
    rustyboy21
    still no sign of parcel how long do I have to wait before they admit they may have lost it
    Originally posted by sharnad

    I would get your OH to speak to the retailer, to start a trace on it now.

    I think the retailer has to initiate it, as they are the ones who have the contract with citylink.

    Sometimes doing this, suddenly makes it spring out of the air and land on your doorstep.
    God luck and hope you get sorted soon

    Happy new year BTW !
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

137Posts Today

1,162Users online

Martin's Twitter