Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    nikipirowicz
    SPARK energy big problem!!
    • #1
    • 18th Dec 10, 12:04 AM
    SPARK energy big problem!! 18th Dec 10 at 12:04 AM
    Hi everyone,

    I have moved in to rented property in May 2009 when we moved in we were told we had to go with spark as our electricity and gas provider.

    On moving in to the property we submitted meter readings and started receiving bills which were quite standard on average about £60 per month, considering this is a very small two bedroom flat on the second floor with double glazing thanks to which we have no need for much central heating as the flat is very warm and with only 3 people living who work all day we really do not use that much of electricity or gas.


    Last month I have received a bill for £175 when I called spark I was told that it was only an estimate and when giving my meter reading was told that my new bill will be £982! I have received the bill and apparently the usage in my small flat on gas and electricity from 04/06/2009 to 16/11/2010 is £2.144.29 and I have paid for this period so far £1.161.93 and the rest I have to pay now. After writing a formal letter of complaint spark made immediate offer of £200 off my bill. They are charging me from 19 to 16 pence per unit of electricity their explanation is that because I’m not a direct debit customer they have to buy my electricity and gas on daily basis from their supplier and because of this I’m on what they called Standard Plus Tariff, they are saying that if I’m not on direct debit than my bills are 30% more expensive, surely that can be legal to charge so much if someone opts for cash /cheque option?


    They also claim that in my ‘welcome call’ I was made fully aware how much more expensive it will be not to be on direct debit, I do remember being told that it will cost more but definitely not 30%, when I asked spark to provide me with the recording of the ‘welcome call’ was told that they lisinited to it and I was definitely told.


    Furthermore on talking to my landlady about the problem she had no idea that there was a clause in the contract about moving to spark energy, she never even heard of them, so we gathered that Ludlow&Thompson (the estate agents that we were dealing with when renting the flat) must have a deal with them, when my landlady contacted the estate agents they immediately offered to swap the energy suppliers, however there still remains the matter of the outstanding bill which I believe is far too large.


    I seem to be going around in circles with spark and really do not know what to do, please somebody advice me on what to do next? Is there a regulatory body that can help me with this?

    Thank you so much
Page 3
    • footyguy
    • By footyguy 5th Apr 16, 10:01 PM
    • 3,467 Posts
    • 1,367 Thanks
    footyguy
    I've been reading all the problems tenants have been having with spark energy but I've just bought a flat, ie., i'm NOT a tenant, and yet a letting agent not connected with the property at all was able to appoint spark energy as my electricity supplier as well without my authority or knowledge. Has anyone else come across this problem? I'd appreciate if they could get in touch. Thanks
    Originally posted by Jonnyg1974
    How did they (the unconnected letting agency) know your name?

    Or did they put the account in their own name?
    Last edited by footyguy; 05-04-2016 at 10:02 PM. Reason: clarification
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 6th Apr 16, 9:04 AM
    • 84 Posts
    • 17 Thanks
    Spark Energy: Jenny
    Hi Jonnyg1974


    Sorry to hear about this.


    If you've just bought the property and haven't put an arrangement in place to use Spark Energy, then it sounds like this has been an error, and we'd be happy to put things right.


    The only time we should be the supplier is if a previous tenant or owner has used Spark (meaning you've inherited us as a supplier - there's no obligation to stay with Spark) or if a current landlord or tenant has asked Spark to order the supplies (that doesn't sound like the case here as you've just bought the property).


    If you contact me using the details in my profile I'd be happy to see what the situation is and put things right for you. I'd just need confirmation of your full name and supply address including postcode.


    Kind regards


    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Peter29
    • By Peter29 4th May 16, 12:41 AM
    • 1 Posts
    • 0 Thanks
    Peter29
    Well well a reply from Spark!

    After 3 years of cheap electricity I've now left Spark but have cause to complain about their billing and failure to pay a credit balance.

    I own my home and switched through choice to the best available tariff for my area and usage. BUT their billing is bizarre and illegal. Any error and they delete invoices apply notional credits and then reinvoice so that it is nearly impossible to reconcile your account and their Invoices and billing history do not agree.

    Their latest move when I complained that they had not paid my full credit balance was to delete all invoices and recalculate on a mythical tariff so that I owed them money! Then they said they would negotiate a discount on what I owed!
    That is fraud!

    So come on Spark defend that.
    • Bryan Archer
    • By Bryan Archer 17th Mar 17, 6:51 PM
    • 2 Posts
    • 0 Thanks
    Bryan Archer
    The power of Spark
    I am 67.After 6 happy years a good tenant,my landlord decided to sell.2 months notice,eviction day December 25th! The property was put into the hands of estate agents 'Goadsby'.They immediately triggered 'Article Spark Energy' thus earning themselves a valuable fee.Meanwhile the local council negotiated with my landlord allowing me to remain in the property until sheltered accommodation became available for me.However the digital wheels of Spark Energy were turning.A steady stream of letters arrived from Sparky,originally to the 'occupier' more recently to the 'bill payer'.I have made a collection of these,including the one that now tells me I owe them £173.58 to be paid by March 10th.(oops).I have also ignored them.What astounds me is that they have had the POWER to close down my water supply (within 7 days of being cut off) and they cancelled my contract with my energy supplier.Sorted the first one,still working on the second one.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 20th Mar 17, 9:58 AM
    • 84 Posts
    • 17 Thanks
    Spark Energy: Jenny
    Hi Bryan Archer


    I'm very sorry to hear about this.


    Something's gone wrong here, as I wouldn't have expected Spark to become the supplier of this property if it's being sold.


    I'd be happy to help put things right, so if you need help, please feel free to email to email me using the address on my profile.


    If you get in touch, please provide your full name and your supply address.


    Hope to hear from you soon.


    Kind regards


    Jenny
    Customer Relations Manager


    I am 67.After 6 happy years a good tenant,my landlord decided to sell.2 months notice,eviction day December 25th! The property was put into the hands of estate agents 'Goadsby'.They immediately triggered 'Article Spark Energy' thus earning themselves a valuable fee.Meanwhile the local council negotiated with my landlord allowing me to remain in the property until sheltered accommodation became available for me.However the digital wheels of Spark Energy were turning.A steady stream of letters arrived from Sparky,originally to the 'occupier' more recently to the 'bill payer'.I have made a collection of these,including the one that now tells me I owe them £173.58 to be paid by March 10th.(oops).I have also ignored them.What astounds me is that they have had the POWER to close down my water supply (within 7 days of being cut off) and they cancelled my contract with my energy supplier.Sorted the first one,still working on the second one.
    Originally posted by Bryan Archer
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bryan Archer
    • By Bryan Archer 27th Mar 17, 9:10 PM
    • 2 Posts
    • 0 Thanks
    Bryan Archer
    Thank you for your response. I' m waiting to see what my energy provider is going to do.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 29th Mar 17, 9:57 AM
    • 84 Posts
    • 17 Thanks
    Spark Energy: Jenny
    Hi Bryan Archer

    Thanks very much for getting back to me.


    Please do let me know if there's anything I can do to help.


    Kind regards


    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jianhawkjh
    • By jianhawkjh 31st May 17, 11:40 AM
    • 2 Posts
    • 1 Thanks
    jianhawkjh
    I agree with "Premier". Because of the competitive market and daily changes charge may be different.
    • jianhawkjh
    • By jianhawkjh 11th Jul 17, 6:48 AM
    • 2 Posts
    • 1 Thanks
    jianhawkjh
    "SPARK energy" they provide great services and I am satisfied with their services.
    Spark Energy Customer Service Numbers UK
    • House Martin
    • By House Martin 11th Jul 17, 8:22 AM
    • 322 Posts
    • 335 Thanks
    House Martin
    I also work for them meter reading and can agree that they are can be a supplier who makes their share of mistakes, like many others.I have had to endure the wrath of many customers giving me a hard time because to them I was the first face of the company where they could let rip..a little defence tho in that they have to deal with many first time renters who have`nt the foggiest how the utility industry works who allow their affairs to bumble along so long as the billing seems low..I have never been for a Spark Energy "must read " in the 10 years I ve known them to work for, that is a two year meter inspection and supplier reading...OK, letting agents take a bung in initiating switches. Does n`t make sense to allow a third party to be in control of supply to the flat/rental This should have been strangled at birth many years ago by OFGEM..THEY are the main culprit in letting this "bung " culture exist
    Spark Energy have woeful rates and standing charges too, on standard/variable and prepays and its mostly prepay meters I find who are supplied by them.Spark have always been in the top ten cheapest supplier for fixed term direct debit users so instead of saying switch away, possibly into more trouble with say First Utility or Npower, maybe advice in a switch of meters may be a much better deal for long term renters at least and get into the top ten cheapest suppliers in the UK
    My advice, as usual is for all suppliers to get the smart meters in and end this stupidity
    Last edited by House Martin; 11-07-2017 at 10:49 AM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

219Posts Today

2,566Users online

Martin's Twitter