IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
25 voucher for 8 to spend at secretsales.com from KGB Deals
Closed Thread
Views: 12,839
Thread Tools Search this Thread Display Modes
# 61
plumfin
Old 14-12-2010, 8:20 PM
MoneySaving Stalwart
 
Join Date: Dec 2009
Posts: 373
Default

Quote:
Originally Posted by hughhamill View Post
hi

so i have input my voucher code and went to the checkout to buy my things and i have only been given a 15quid voucher!

anyone else?
You will need to call their customer services - I had this last time and it was sorted pretty quickly. However, they put the vouchers on as different amounts, ie, they might put a 5, and 2 x 10, so you don't have to spend it all at once. Worth checking, but prob a call to CS is needed.
plumfin is offline
Report Post
# 62
chicarg
Old 14-12-2010, 8:32 PM
MoneySaving Convert
 
Join Date: Aug 2005
Location: London
Posts: 191
Default

I dont know if you can use the evoucher AND a discount code at the same time, but i received an email from them for a further 10% off TODAY only: use TENOFF at check out.

Good luck...
chicarg is offline
Report Post
# 63
tinkerbell28
Old 14-12-2010, 9:58 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2010
Posts: 2,572
Default

Those saying why haven't they been snapped up..........have you googled SS.

They are utter crap, fake Balenciaga bags, Fake Ed Hardy, (read their fb page), see a pattern emerging....

Not to mention if you order anything you wait weeks and weeks and weeks, to be told it's not in stock, then it is, then it's not, then it is. Then it's been sent, then it hasn't etc.

Then it's a fight to get your money back, which evens out by the time you spend pestering them by phone.

Should stick with Brand Alley. Not even that saving would be enough for me. I have over 20 in promo vouchers sat in my account from 2 orders I made with them, I won't be using them Not even free money can make me shop there!
tinkerbell28 is offline
Report Post
The Following User Says Thank You to tinkerbell28 For This Useful Post: Show me >>
# 64
Alberto_Frog
Old 14-12-2010, 10:19 PM
MoneySaving Convert
 
Join Date: Sep 2010
Posts: 19
Default

Family bought three vouchers.

Received the codes - one won't work cannot (don't think that it helps that the codes are similar).

Tried to email - support@kgbdeals.co.uk keep getting Delivery Status Notification (Failure).
Alberto_Frog is offline
Report Post
# 65
twinklyeys
Old 14-12-2010, 10:23 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Oct 2009
Posts: 2,520
Default

Can I ask where you apply the code? Is it in the promo box at checkout? If so mine is not working! Maybe I am being stupid and it is supposed to go somewhere else? Advice would be appreciated.
twinklyeys is offline
Report Post
# 66
libertysurf
Old 14-12-2010, 10:27 PM
MoneySaving Stalwart
 
Join Date: Jun 2008
Posts: 575
Default

Quote:
Originally Posted by tinkerbell28 View Post
Those saying why haven't they been snapped up..........have you googled SS.

They are utter crap, fake Balenciaga bags, Fake Ed Hardy, (read their fb page), see a pattern emerging....

Not to mention if you order anything you wait weeks and weeks and weeks, to be told it's not in stock, then it is, then it's not, then it is. Then it's been sent, then it hasn't etc.

Then it's a fight to get your money back, which evens out by the time you spend pestering them by phone.

Should stick with Brand Alley. Not even that saving would be enough for me. I have over 20 in promo vouchers sat in my account from 2 orders I made with them, I won't be using them Not even free money can make me shop there!
And to think I got grief for expressing cynicism earlier on!
libertysurf is offline
Report Post
The Following User Says Thank You to libertysurf For This Useful Post: Show me >>
# 67
libertysurf
Old 14-12-2010, 10:28 PM
MoneySaving Stalwart
 
Join Date: Jun 2008
Posts: 575
Default

Quote:
Originally Posted by plumfin View Post
You will need to call their customer services - I had this last time and it was sorted pretty quickly. However, they put the vouchers on as different amounts, ie, they might put a 5, and 2 x 10, so you don't have to spend it all at once. Worth checking, but prob a call to CS is needed.
Customer service email is not recognised
libertysurf is offline
Report Post
# 68
libertysurf
Old 14-12-2010, 10:37 PM
MoneySaving Stalwart
 
Join Date: Jun 2008
Posts: 575
Default

Any comments from OP?
libertysurf is offline
Report Post
# 69
HopePray
Old 14-12-2010, 10:38 PM
Serious MoneySaving Fan
 
Join Date: Aug 2006
Location: N.E. Scotland
Posts: 1,896
Default

Quote:
Originally Posted by twinklyeys View Post
Can I ask where you apply the code? Is it in the promo box at checkout? If so mine is not working! Maybe I am being stupid and it is supposed to go somewhere else? Advice would be appreciated.
You have to go to Secret sales through the link in your e mail, it takes you directly there.
HopePray is offline
Report Post
The Following User Says Thank You to HopePray For This Useful Post: Show me >>
# 70
twinklyeys
Old 14-12-2010, 10:40 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Oct 2009
Posts: 2,520
Default

Quote:
Originally Posted by HopePray View Post
You have to go to Secret sales through the link in your e mail, it takes you directly there.
It takes you straight to the secret sale front page but where do you put the code?
twinklyeys is offline
Report Post
# 71
libertysurf
Old 14-12-2010, 11:16 PM
MoneySaving Stalwart
 
Join Date: Jun 2008
Posts: 575
Default

I could not get an answer from them so did a google search - and there is more like this -

http://www.facebook.com/pages/secret...2614802?ref=ts
libertysurf is offline
Report Post
The Following User Says Thank You to libertysurf For This Useful Post: Show me >>
# 72
tinkerbell28
Old 15-12-2010, 1:25 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2010
Posts: 2,572
Default

Secret sales wayyyyyyyyy before the Ipad incident had major issues. So you can't blame it on tech geeks having nerd rage. I had the misfortune of ordering from them twice on the same weekend. I had to go to paypal disputes to get my money back. So don't wait more than 45 days.

There were hundereds and I mean hundereds (I see they have wiped their fb wall now) of people complaining of no refunds, lack of stock, failed delivery, lies, no contact, delays, more delays and FAKES. Ed Hardy spelt wrong on a towel for one and the Balenciaga bags were all over here on a thread and The Purse forums

SS denied fakes until they were blue in the face whole thread http://forum.purseblog.com/deals-and-steals/balenciaga-on-secret-sales-590438.html It was literally consumer power which got that one sorted.

I can see how people may get done over with fakes, if they don't know what the real thing should look like, unfortunately Balenciaga shoppers are fussy.

Another thread here http://forums.moneysavingexpert.com/showthread.php?t=2581317&page=2 obviously with a few staff members on there.

I haven't read the whole thread I skimmed it, so if people were saying you were a cynic then you were right to be, I expect many wouldn't touch SS with a bargepole again who have experienced them.

Like I say over 20 odd of make it up vouchers in my account which I won't spend, they can't even pay me to shop there
tinkerbell28 is offline
Report Post
The Following 2 Users Say Thank You to tinkerbell28 For This Useful Post: Show me >>
# 73
Issyc
Old 15-12-2010, 1:30 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2010
Posts: 5,360
Default

So glad that I didn't join!
Issyc is offline
Report Post
# 74
nainoo
Old 15-12-2010, 7:03 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2010
Posts: 4,569
Default

I can answer a few of the questions on here , I think , as have been using KGB for ages

Firstly there was definitely an ERROR with sending out the codes as ALOT of people have received the same number code for each voucher instead of individual codes..

Their e-mail address for London deals is ; customersupport_london@kgbdeals.com as the e-mail on the voucher simply bounces back!

Or there is a 'contact us' form on their site -

Their FACEBOOK page is here and they DO respond to queries on there! http://www.facebook.com/kgbdeals.uk

You can see on there that other people have had the problem with multiple codes with the same number on this deal..

( including myself! lol )

It is not one voucher per person - You can order and use as many as you like .. I used 2 on Secret Sales today but my other vouchers were duplicate numbers too = Definitely a techie error on their part

They WILL sort it out and issue new codes

You have to pay postage on this offer ie 4.50 but some sales its just 2.75 I think!!

If you only got 15 quid as a discount maybe you hit the wrong price in the drop down box which lets you choose a 5 , 10 , 15 ++ amount in case you want to spend say 5 on one sale and the rest later on ( but double postage then - So I'd say spend it all at once!! )

If you go through the LINK for secret sales on the e-voucher it should take you to the voucher page on there for you to input the code , or try here? ; http://secretsales.com/gift-vouchers/

You get 5 credit if you refer a friend on Secret Sales so is worth doing esp with those you have bought the voucher as a gift for!

If anyone didn't receive their code or have deleted it - You will probably have to contact KGB to be sent it out again - They are going to have to send new codes out to most of us who ordered more than one by the looks of it - So sending out your original code won't be a problem

They have always answered any queries of mine and sorted out any problems

I don't know much about Top Cashback as usually use Quidco - But any KGB queries - Send them my way...

Do I work for them , no , am I affiliated with them in any way , no , would I work there , YES - Have been asked to send my CV in , am I a big fan , YES! ... Got loads of amazing deals on there which have really helped me out this Christmas too and I can eat out on the cheap..

And if you join their Facebook page please do me a favour and say ''give Carole a job''! lol ( I mean it!! )

Last edited by nainoo; 15-12-2010 at 7:05 PM.
nainoo is offline
Report Post
The Following 4 Users Say Thank You to nainoo For This Useful Post: Show me >>
# 75
Savvybunny2009
Old 15-12-2010, 7:26 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2009
Posts: 5,385
Default

Will KGB do refunds?

Looking at the Secret Sales website I'm not sure that the items they are selling really do have the rrp's they are showing and after reading numerous articles it seems that alot of their items have been fakes or never sent out.

I haven't seen any good reviews for them recently, but would love to be proved wrong.
May Wins: Cheese Prize
Savvybunny2009 is offline
Report Post
# 76
nainoo
Old 15-12-2010, 7:37 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2010
Posts: 4,569
Default

I think you have to sign up to Secret Sales first - Then it should take you to the voucher input page , here ; http://secretsales.com/gift-vouchers/

Enjoy everyone when it is sorted out!! ... I had so much fun ordering today and working out how much I had saved!

I got these boots http://secretsales.com/details/?id=1...l=1865&sub=298 for only 6.50 inc postage and I personally LOVE the look of them , jeans , baggy top , sorted!!!

These aren't bad either ; http://secretsales.com/details/?id=1...l=1865&sub=298

Can't wait to get my new codes!

Has anyone seen my post on the referrers board here ; http://forums.moneysavingexpert.com/...0#post38358010 by the way! LOL
nainoo is offline
Report Post
The Following User Says Thank You to nainoo For This Useful Post: Show me >>
# 77
libertysurf
Old 15-12-2010, 8:07 AM
MoneySaving Stalwart
 
Join Date: Jun 2008
Posts: 575
Default Wrong codes, wrong email address provided...

Quote:
Originally Posted by cazzap06 View Post

Firstly there was definitely an ERROR with sending out the codes as ALOT of people have received the same number code for each voucher instead of individual codes..

Their e-mail address for London deals is ; customersupport_london@kgbdeals.com as the e-mail on the voucher simply bounces back!

SO DO NOT USE support@kgbdeals.co.uk as it does not work @ the moment!
I have sent a further email to KGB. It hasn't bounced out.
libertysurf is offline
Report Post
The Following User Says Thank You to libertysurf For This Useful Post: Show me >>
# 78
gentleorange
Old 15-12-2010, 12:19 PM
Serious MoneySaving Fan
 
Join Date: Dec 2008
Posts: 1,555
Default

Thanks cazza, it worked out fine for me, I got the black Diesel top for 25 and just paid p+p. I also liked the look of the southpole bag and the set of 3 baskets for 25.
gentleorange is offline
Report Post
# 79
fazeypie
Old 15-12-2010, 1:29 PM
Serious MoneySaving Fan
 
Join Date: Nov 2009
Posts: 1,495
Default

I have just received the following in response to my enquiry about having received 2 identical codes
Thank you for your e-mail and bringing this matter to our attention.
There have been some technical problems with the distribution of the codes and we are looking to resolve the matter quickly. We will be in contact with the resolution shortly.
Please contact us again should you require further assistance.

Kind regards
Alan
Your kgbdeals team
July- coconut body shop body butter, pom bear football, mini johnsons lotion, Sally Hansen nail treatments
fazeypie is offline
Report Post
# 80
tinkerbell28
Old 15-12-2010, 1:42 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2010
Posts: 2,572
Default

Cazzap you you sound awfully like the secret sales reps on the fb wall etc. Very enuthsiastic despite flogging deals for vouchers for a crap retailer known to sell fakes.

Good luck all you are going to need it, can lead a horse to water etc..........
tinkerbell28 is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT. The time now is 5:09 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 17 December 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

MSE's Twitter Feed

profile
  • Homes in Council Tax bands H and I will be included in the new Flood Re insurance scheme from next year, the Govt has announced today
  • Want to eat out for £5ish? Of course you do, full details in our Deals Hunters blog: http://t.co/OwyziST0dr #dealshunters
  • RT @MSE_Deals: Get £20 off when you spend £100 or more on technology or home electricals at Tesco Direct with online code. Ends Sun http://?