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    • plumfin
    • By plumfin 14th Dec 10, 8:20 PM
    • 417 Posts
    • 329 Thanks
    plumfin
    hi

    so i have input my voucher code and went to the checkout to buy my things and i have only been given a 15quid voucher!

    anyone else?
    Originally posted by hughhamill
    You will need to call their customer services - I had this last time and it was sorted pretty quickly. However, they put the vouchers on as different amounts, ie, they might put a 5, and 2 x 10, so you don't have to spend it all at once. Worth checking, but prob a call to CS is needed.
  • chicarg
    I dont know if you can use the evoucher AND a discount code at the same time, but i received an email from them for a further 10% off TODAY only: use TENOFF at check out.

    Good luck...
    • tinkerbell28
    • By tinkerbell28 14th Dec 10, 9:58 PM
    • 2,580 Posts
    • 5,092 Thanks
    tinkerbell28
    Those saying why haven't they been snapped up..........have you googled SS.

    They are utter crap, fake Balenciaga bags, Fake Ed Hardy, (read their fb page), see a pattern emerging....

    Not to mention if you order anything you wait weeks and weeks and weeks, to be told it's not in stock, then it is, then it's not, then it is. Then it's been sent, then it hasn't etc.

    Then it's a fight to get your money back, which evens out by the time you spend pestering them by phone.

    Should stick with Brand Alley. Not even that saving would be enough for me. I have over 20 in promo vouchers sat in my account from 2 orders I made with them, I won't be using them Not even free money can make me shop there!
  • Alberto_Frog
    Family bought three vouchers.

    Received the codes - one won't work cannot (don't think that it helps that the codes are similar).

    Tried to email - support@kgbdeals.co.uk keep getting Delivery Status Notification (Failure).
    • twinklyeys
    • By twinklyeys 14th Dec 10, 10:23 PM
    • 2,519 Posts
    • 4,589 Thanks
    twinklyeys
    Can I ask where you apply the code? Is it in the promo box at checkout? If so mine is not working! Maybe I am being stupid and it is supposed to go somewhere else? Advice would be appreciated.
    • libertysurf
    • By libertysurf 14th Dec 10, 10:27 PM
    • 575 Posts
    • 461 Thanks
    libertysurf
    Those saying why haven't they been snapped up..........have you googled SS.

    They are utter crap, fake Balenciaga bags, Fake Ed Hardy, (read their fb page), see a pattern emerging....

    Not to mention if you order anything you wait weeks and weeks and weeks, to be told it's not in stock, then it is, then it's not, then it is. Then it's been sent, then it hasn't etc.

    Then it's a fight to get your money back, which evens out by the time you spend pestering them by phone.

    Should stick with Brand Alley. Not even that saving would be enough for me. I have over 20 in promo vouchers sat in my account from 2 orders I made with them, I won't be using them Not even free money can make me shop there!
    Originally posted by tinkerbell28
    And to think I got grief for expressing cynicism earlier on!
    • libertysurf
    • By libertysurf 14th Dec 10, 10:28 PM
    • 575 Posts
    • 461 Thanks
    libertysurf
    You will need to call their customer services - I had this last time and it was sorted pretty quickly. However, they put the vouchers on as different amounts, ie, they might put a 5, and 2 x 10, so you don't have to spend it all at once. Worth checking, but prob a call to CS is needed.
    Originally posted by plumfin
    Customer service email is not recognised
    • libertysurf
    • By libertysurf 14th Dec 10, 10:37 PM
    • 575 Posts
    • 461 Thanks
    libertysurf
    Any comments from OP?
    • HopePray
    • By HopePray 14th Dec 10, 10:38 PM
    • 1,963 Posts
    • 30,239 Thanks
    HopePray
    Can I ask where you apply the code? Is it in the promo box at checkout? If so mine is not working! Maybe I am being stupid and it is supposed to go somewhere else? Advice would be appreciated.
    Originally posted by twinklyeys
    You have to go to Secret sales through the link in your e mail, it takes you directly there.
    • twinklyeys
    • By twinklyeys 14th Dec 10, 10:40 PM
    • 2,519 Posts
    • 4,589 Thanks
    twinklyeys
    You have to go to Secret sales through the link in your e mail, it takes you directly there.
    Originally posted by HopePray
    It takes you straight to the secret sale front page but where do you put the code?
    • libertysurf
    • By libertysurf 14th Dec 10, 11:16 PM
    • 575 Posts
    • 461 Thanks
    libertysurf
    I could not get an answer from them so did a google search - and there is more like this -

    http://www.facebook.com/pages/secretsalescom-are-a-big-online-scamming-agent/107784602614802?ref=ts
    • tinkerbell28
    • By tinkerbell28 15th Dec 10, 1:25 AM
    • 2,580 Posts
    • 5,092 Thanks
    tinkerbell28
    Secret sales wayyyyyyyyy before the Ipad incident had major issues. So you can't blame it on tech geeks having nerd rage. I had the misfortune of ordering from them twice on the same weekend. I had to go to paypal disputes to get my money back. So don't wait more than 45 days.

    There were hundereds and I mean hundereds (I see they have wiped their fb wall now) of people complaining of no refunds, lack of stock, failed delivery, lies, no contact, delays, more delays and FAKES. Ed Hardy spelt wrong on a towel for one and the Balenciaga bags were all over here on a thread and The Purse forums

    SS denied fakes until they were blue in the face whole thread http://forum.purseblog.com/deals-and-steals/balenciaga-on-secret-sales-590438.html It was literally consumer power which got that one sorted.

    I can see how people may get done over with fakes, if they don't know what the real thing should look like, unfortunately Balenciaga shoppers are fussy.

    Another thread here http://forums.moneysavingexpert.com/showthread.php?t=2581317&page=2 obviously with a few staff members on there.

    I haven't read the whole thread I skimmed it, so if people were saying you were a cynic then you were right to be, I expect many wouldn't touch SS with a bargepole again who have experienced them.

    Like I say over 20 odd of make it up vouchers in my account which I won't spend, they can't even pay me to shop there
  • Issyc
    So glad that I didn't join!
    • nainoo
    • By nainoo 15th Dec 10, 7:03 AM
    • 4,570 Posts
    • 9,684 Thanks
    nainoo
    I can answer a few of the questions on here , I think , as have been using KGB for ages

    Firstly there was definitely an ERROR with sending out the codes as ALOT of people have received the same number code for each voucher instead of individual codes..

    Their e-mail address for London deals is ; customersupport_london@kgbdeals.com as the e-mail on the voucher simply bounces back!

    Or there is a 'contact us' form on their site -

    Their FACEBOOK page is here and they DO respond to queries on there! http://www.facebook.com/kgbdeals.uk

    You can see on there that other people have had the problem with multiple codes with the same number on this deal..

    ( including myself! lol )

    It is not one voucher per person - You can order and use as many as you like .. I used 2 on Secret Sales today but my other vouchers were duplicate numbers too = Definitely a techie error on their part

    They WILL sort it out and issue new codes

    You have to pay postage on this offer ie 4.50 but some sales its just 2.75 I think!!

    If you only got 15 quid as a discount maybe you hit the wrong price in the drop down box which lets you choose a 5 , 10 , 15 ++ amount in case you want to spend say 5 on one sale and the rest later on ( but double postage then - So I'd say spend it all at once!! )

    If you go through the LINK for secret sales on the e-voucher it should take you to the voucher page on there for you to input the code , or try here? ; http://secretsales.com/gift-vouchers/

    You get 5 credit if you refer a friend on Secret Sales so is worth doing esp with those you have bought the voucher as a gift for!

    If anyone didn't receive their code or have deleted it - You will probably have to contact KGB to be sent it out again - They are going to have to send new codes out to most of us who ordered more than one by the looks of it - So sending out your original code won't be a problem

    They have always answered any queries of mine and sorted out any problems

    I don't know much about Top Cashback as usually use Quidco - But any KGB queries - Send them my way...

    Do I work for them , no , am I affiliated with them in any way , no , would I work there , YES - Have been asked to send my CV in , am I a big fan , YES! ... Got loads of amazing deals on there which have really helped me out this Christmas too and I can eat out on the cheap..

    And if you join their Facebook page please do me a favour and say ''give Carole a job''! lol ( I mean it!! )
    Last edited by nainoo; 15-12-2010 at 7:05 PM.
    • Savvybunny2009
    • By Savvybunny2009 15th Dec 10, 7:26 AM
    • 5,373 Posts
    • 16,599 Thanks
    Savvybunny2009
    Will KGB do refunds?

    Looking at the Secret Sales website I'm not sure that the items they are selling really do have the rrp's they are showing and after reading numerous articles it seems that alot of their items have been fakes or never sent out.

    I haven't seen any good reviews for them recently, but would love to be proved wrong.
    May Wins - My Pal Violet, Microwave, Jolly Ginger, Thortful Credit, Google Cardboard, Bosch Football Fridge, Babybels, Pilgrims Choice and Party Goodies Hamper. 6 x DRINKmaple, Chilly's Water Bottle & Sports Wristband, Pink Magazine, Kitchenaid Mixer, Icecream Maker & Paul Hollywood cookbook Hovis Party Pack, Spoilt Pig Hamper, Facialderm Masks.
    • nainoo
    • By nainoo 15th Dec 10, 7:37 AM
    • 4,570 Posts
    • 9,684 Thanks
    nainoo
    I think you have to sign up to Secret Sales first - Then it should take you to the voucher input page , here ; http://secretsales.com/gift-vouchers/

    Enjoy everyone when it is sorted out!! ... I had so much fun ordering today and working out how much I had saved!

    I got these boots http://secretsales.com/details/?id=152436&col=1865&sub=298 for only 6.50 inc postage and I personally LOVE the look of them , jeans , baggy top , sorted!!!

    These aren't bad either ; http://secretsales.com/details/?id=152435&col=1865&sub=298

    Can't wait to get my new codes!

    Has anyone seen my post on the referrers board here ; http://forums.moneysavingexpert.com/showthread.php?p=38358010#post38358010 by the way! LOL
    • libertysurf
    • By libertysurf 15th Dec 10, 8:07 AM
    • 575 Posts
    • 461 Thanks
    libertysurf
    Wrong codes, wrong email address provided...

    Firstly there was definitely an ERROR with sending out the codes as ALOT of people have received the same number code for each voucher instead of individual codes..

    Their e-mail address for London deals is ; customersupport_london@kgbdeals.com as the e-mail on the voucher simply bounces back!

    SO DO NOT USE support@kgbdeals.co.uk as it does not work @ the moment!
    Originally posted by cazzap06
    I have sent a further email to KGB. It hasn't bounced out.
    • gentleorange
    • By gentleorange 15th Dec 10, 12:19 PM
    • 1,690 Posts
    • 28,620 Thanks
    gentleorange
    Thanks cazza, it worked out fine for me, I got the black Diesel top for 25 and just paid p+p. I also liked the look of the southpole bag and the set of 3 baskets for 25.
  • fazeypie
    I have just received the following in response to my enquiry about having received 2 identical codes
    Thank you for your e-mail and bringing this matter to our attention.
    There have been some technical problems with the distribution of the codes and we are looking to resolve the matter quickly. We will be in contact with the resolution shortly.
    Please contact us again should you require further assistance.

    Kind regards
    Alan
    Your kgbdeals team
    July- coconut body shop body butter, pom bear football, mini johnsons lotion, Sally Hansen nail treatments
    • tinkerbell28
    • By tinkerbell28 15th Dec 10, 1:42 PM
    • 2,580 Posts
    • 5,092 Thanks
    tinkerbell28
    Cazzap you you sound awfully like the secret sales reps on the fb wall etc. Very enuthsiastic despite flogging deals for vouchers for a crap retailer known to sell fakes.

    Good luck all you are going to need it, can lead a horse to water etc..........
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