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  • FIRST POST
    candyflossing
    Who exactly are Lowri Beck & why are they so DESPERATE to change our meter?
    • #1
    • 26th Nov 10, 1:24 PM
    Who exactly are Lowri Beck & why are they so DESPERATE to change our meter? 26th Nov 10 at 1:24 PM
    For the past 3 months 'Lowri Beck' have been calling/mailing almost every week to change our electricity meter for free.

    Initially when they called they claimed to be working for British Gas - we weren't with British Gas so ignored their requests. Now they claim to be working for NPower (our current supplier).

    The letters states that their records show that our meter is over 7 years old (which it isn't) and the rules state that it must be changed. They said that it is free because 'NPower covers the costs'.

    Called NPower who were clueless and said that if a third party charge them for a meter change without their authorization they will charge us.

    Lowri Beck told us this is incorrect and continue with the calls and letters.

    Whilst we wouldn't mind getting our meter changed, we have no idea why this company are being so persistent ... or why NPower have completely no idea who they are.
    Last edited by candyflossing; 26-11-2010 at 1:31 PM.
    MSE addict since 2007
Page 2
    • rogerblack
    • By rogerblack 13th Dec 12, 4:43 PM
    • 9,278 Posts
    • 9,443 Thanks
    rogerblack
    But don`t forget, these meters are OPTIONAL, you don`t have to have one.
    Originally posted by 2010
    Meter change is not optional if your meter has exceeded its service life.
    (typically >20 years)
    • 2010
    • By 2010 13th Dec 12, 6:37 PM
    • 4,105 Posts
    • 3,300 Thanks
    2010
    Meter change is not optional if your meter has exceeded its service life.
    (typically >20 years)
    Originally posted by rogerblack
    When the meter needs changing at the end of it`s life, as you well know, you DON`T have to accept a smart meter.

    Even if this is the only type available (which I doubt) you do not have to have it switched on to send information.
    It can be used as a normal meter.

    The government backed down on the fitting of these because of concern over cost and privacy.

    They are OPTIONAL.
  • Wywth
    For the past 3 months 'Lowri Beck' have been calling/mailing almost every week to change our electricity meter for free.

    Initially when they called they claimed to be working for British Gas - we weren't with British Gas so ignored their requests. Now they claim to be working for NPower (our current supplier).

    The letters states that their records show that our meter is over 7 years old (which it isn't) and the rules state that it must be changed. They said that it is free because 'NPower covers the costs'.

    Called NPower who were clueless and said that if a third party charge them for a meter change without their authorization they will charge us.

    Lowri Beck told us this is incorrect and continue with the calls and letters.

    Whilst we wouldn't mind getting our meter changed, we have no idea why this company are being so persistent ... or why NPower have completely no idea who they are.
    Originally posted by candyflossing
    I had something sililar once with British Gas. They claimed they knew nothing about Siemens wanting to change my gas meter (despite siemens letter saying 'working in conjunction with British Gas).
    I raised a formal complaint with BG, who eventually agreed the meter did need changing.

    I suggest you raise a formal dispute with nPower.
    You will find they either suddenly agree it is an urgent requirement to change your meter or they will write confirming it is not necessary
    In the unlikely event they say there is no requirement to have your meter chnaged, then use this to tell 'Lowri Beck' to Foxtrot Oscar.

    You will find the nPower complaint procedure on their website.
  • Strangerbird
    Lowri Beck have just contacted us saying it is a legal requirement that the meter be changed. They claim to have got our details from NPower (which is the correct supplier) but they did not know our name and stated that their records showed the customer as 'vacant supply'. We have owned the property for 5 years and moved in the same day as the previous owners moved out. They mentioned that they do not send out letters but do everything on the phone. I have told them that we will respond when we have an official letter from NPower requesting the change. I take note of one of your earlier correspondents who said that a user could be charged by a supplier for any unauthorised change of meter.
    Last edited by Strangerbird; 13-05-2014 at 7:22 PM. Reason: Additional useful information
    • sacsquacco
    • By sacsquacco 13th May 14, 9:44 PM
    • 3,659 Posts
    • 2,425 Thanks
    sacsquacco
    just a word of caution..lowri beck changed my meter in 2009. n Power have sent out readers and the last time was dec 2010. I have had problem after problem submitting my own readings as it is a 6 digit meter and n power have either asked me to drop the first or the last digit(depending on who I speak to from customer services)
    following a visit from lowri beck they now say i owe £1000 as i have used 13000 units since DEC. Even though i have been paying by DD and have been in credit according to the dual fuel bills they post online. I have records of the readings i have given to n Power in this time so dont think I have done anything wrong,it is clearly their mistake and they have been coming to read the meter and still getting it wrong. has anyone else had any issues like this?
    Originally posted by swblonde
    drop the last digit ( tenths of a unit ) never needed for domestic usually, but use the first five including leading zeros
    • sacsquacco
    • By sacsquacco 13th May 14, 9:52 PM
    • 3,659 Posts
    • 2,425 Thanks
    sacsquacco
    Lowri Beck are entirely genuine, I worked for them in 1999 when they were a small meter reading company. They have branched out also into contract meter fitting on behalf of the Local Distributer , who will probably be Npower who are also suppliers. Whatever meter they want to fit now, it wont be in too long as Npower and all the others are starting to fit smart meters very soon, so you will be pestered again in a couple of years
    • Spank
    • By Spank 13th May 14, 9:59 PM
    • 835 Posts
    • 637 Thanks
    Spank
    drop the last digit ( tenths of a unit ) never needed for domestic usually, but use the first five including leading zeros
    Originally posted by sacsquacco
    As that post was from June 2011 I guess they've sorted it by now
  • Maryofthefourthform
    It annoys me when people get there facts wrong..I had my meter changed by Lowri Beck , they ARE a legitimate company ..they sub contractors to many suppliers and provide engineers on there behalf..its a free service as the suppliers DO own the meters and it is legal requirement as once the meter expires they cannot ensure efficiency.
    • lstar337
    • By lstar337 14th May 14, 10:08 AM
    • 2,990 Posts
    • 1,562 Thanks
    lstar337
    It annoys me when people get there facts wrong..I had my meter changed by Lowri Beck , they ARE a legitimate company ..they sub contractors to many suppliers and provide engineers on there behalf..its a free service as the suppliers DO own the meters and it is legal requirement as once the meter expires they cannot ensure efficiency.
    Originally posted by Maryofthefourthform
    The OP didn't get their facts wrong, they were simply cautious, as we all should be.

    Just because somebody shows up at your door (or phones you) and says something needs doing, doesn't make it so.

    Not being cautious is how people get conned!
  • Strangerbird
    Lowri Beck
    What struck me about the contact from Lowri Beck, wanting to change the meter, was how unprofessional the whole thing seemed. Contact was made by telephone and a message left on the answering service. They didn't know our surname. They told me that the meter was the property of NPower. Hence if it is owned by Npower, why would I allow it to be changed by any Tom, !!!! or Harry who phones up? Why can't Npower send an official letter, notifying us that we will be contacted by someone, and requesting us to give them every assistance?
    • lstar337
    • By lstar337 14th May 14, 12:55 PM
    • 2,990 Posts
    • 1,562 Thanks
    lstar337
    What struck me about the contact from Lowri Beck, wanting to change the meter, was how unprofessional the whole thing seemed. Contact was made by telephone and a message left on the answering service. They didn't know our surname. They told me that the meter was the property of NPower. Hence if it is owned by Npower, why would I allow it to be changed by any Tom, !!!! or Harry who phones up? Why can't Npower send an official letter, notifying us that we will be contacted by someone, and requesting us to give them every assistance?
    Originally posted by Strangerbird
    Exactly, well worth being cautious!

    Contacting Npower was the best course of action, whether their advice was any good I couldn't say, but it was Npower.
  • Check_First
    Lowri Beck have apparently been to my house this morning. They didn't knock on the door or ring the bell.
    The sheet of printed paper they left had their logo along with that of Utility Warehouse who have not been my supplier for almost 2 months now. Their prices & customer service were so poor that I walked with my feet after more than 7 years.
    The letter did not have my name but did have a hand written reference number (Was not my UWC account number). The letter seems to have been written as though coming from Utility Warehouse as it says "Our agents, Lowri Beck, have recently tried to inspect your meter", yet they have never sent an agent to do this before.
    The bold font used in the bottom half of the letter however, along with the interesting way they visited my home is somewhat menacing though. I quote:
    "However, please note that failure to contact us will result in out company having to obtain a court warrant to gain access to your premises to complete this vital and important safety inspection.
    This will incur the following charges.
    Step 1 Agent to visit property £30 + VAT
    Step 2 Court attendance to obtain warrant £70 + VAT
    Step 3 Execution of warrant £250 + VAT"
    It concludes in the next line with "We look forward to hearing from you soon". It's signed by a Michael Richards who is apparently the Customer Services Manager & the company details at the bottom of the sheet are not UWC's but those of the Lowri Beck registered office at someone's home in Appleton, Cheshire.
    Now regardless of whether Lowri Beck are legitimate (which a previous poster on this thread have said that they are as he's a former employee), this style of approach is (1) unannounced, (2) extremely irregular, (3) menacing in it's tone & (4) irrelevant since UWC have been removed as provider almost 2 months ago.
    • Andy_WSM
    • By Andy_WSM 1st Nov 14, 11:32 AM
    • 2,033 Posts
    • 4,456 Thanks
    Andy_WSM
    Lowri Beck have apparently been to my house this morning. They didn't knock on the door or ring the bell.
    The sheet of printed paper they left had their logo along with that of Utility Warehouse who have not been my supplier for almost 2 months now. Their prices & customer service were so poor that I walked with my feet after more than 7 years.
    The letter did not have my name but did have a hand written reference number (Was not my UWC account number). The letter seems to have been written as though coming from Utility Warehouse as it says "Our agents, Lowri Beck, have recently tried to inspect your meter", yet they have never sent an agent to do this before.
    The bold font used in the bottom half of the letter however, along with the interesting way they visited my home is somewhat menacing though. I quote:
    "However, please note that failure to contact us will result in out company having to obtain a court warrant to gain access to your premises to complete this vital and important safety inspection.
    This will incur the following charges.
    Step 1 Agent to visit property £30 + VAT
    Step 2 Court attendance to obtain warrant £70 + VAT
    Step 3 Execution of warrant £250 + VAT"
    It concludes in the next line with "We look forward to hearing from you soon". It's signed by a Michael Richards who is apparently the Customer Services Manager & the company details at the bottom of the sheet are not UWC's but those of the Lowri Beck registered office at someone's home in Appleton, Cheshire.
    Now regardless of whether Lowri Beck are legitimate (which a previous poster on this thread have said that they are as he's a former employee), this style of approach is (1) unannounced, (2) extremely irregular, (3) menacing in it's tone & (4) irrelevant since UWC have been removed as provider almost 2 months ago.
    Originally posted by Check_First
    Furthermore, you have no contract with Lowri Beck, so have not agreed to any charges.

  • Check_First
    Furthermore, you have no contract with Lowri Beck, so have not agreed to any charges.
    Originally posted by Andy_WSM

    True enough. Okay, so here's how it panned out:

    I spoke to UWC & they confirmed that Lowri Beck have been engaged by them to do meter inspections. The agent there (was very professional which is ironic as poor CS was one of the reasons I left UWC, so typical I should "get a good 'un" after leaving. She found it funny too) has a copy of the letter that had been hand delivered & agreed that this was highly irregular looking & as she's a Supervisor, would ensure that it gets to management too.

    Furthermore, she confirmed that as an ex-customer that UWC have no further issue with my meters as they're someone else's responsibility now. Also to check with Lowri Beck to confirm with them that this account has changed & also to let the new service provider know as well. As I mentioned, a very professional Customer Service Agent indeed.

    I called Lowri Beck's 0845 number & gave the agent there the hand-written reference number from the sheet. She confirmed that they act on behalf of UWC & that their information is often somewhat dated, as seems to have been the case here. She has added these points on the account of that reference number & there will be no further contact from them on that account.

    She was also very aware of the fact that the letter issued this morning was provided by UWC for Lowri Beck people to push through the door on visiting, something that the UWC agent was unaware of. So it seems that there has been a very poor process in place from UWC in engaging Lowri Beck to perform the various services on their behalf. Poor processes on UWC's part is again something that comes as no surprise to me & is another reason I left them. (As the Lowri Beck agent knew about this instantly, it seems that this is a common call they receive)

    Anyway, investigation done & I hope this helps others who have contact with either company. Check with your utility provider & then once verified, check with the others too. Stay safe folks.
    • wavelets
    • By wavelets 6th Nov 14, 7:15 PM
    • 111 Posts
    • 33 Thanks
    wavelets
    Sorry to bump this old thread, although I'm not the first.

    Recently been plagued with calls, usually in the evening around 5pm from 0845 702 3461.
    (Google suggests it belongs to Lowri Beck, and hence how I arrived here)
    I never answered the calls and they never left a message ... until today.


    They said they were calling on behalf of my electricity supplier, nPower, and want me to submit my reading on a website www.myreading.net

    Only trouble is, I'm not supplied by nPower (nor UW, nor Ovo as was mentioned on another MSE thread on this topic)

    Also I submit meter readings monthly direct to my supplier, anyway.

    The website also suggests it's something to do with Lowri Beck.
    So I look at the whois for the website. And yes that too has Lowri Beck as the alleged owner ... but why has the registrant used a mobile phone number as a contact? Wouldn't a respectable company like Lowri Beck have a landline number?

    So whilst Lowri Beck may well be a genuine meter reading agency, I'm not convinced of the authenticity of either the call or the website they want me to use.
    • AndyPK
    • By AndyPK 6th Nov 14, 7:25 PM
    • 1,921 Posts
    • 481 Thanks
    AndyPK
    I thought the whole point was reading it themselves rather than trusting you.
    • joncombe
    • By joncombe 6th Nov 14, 8:46 PM
    • 235 Posts
    • 100 Thanks
    joncombe
    Lowri Beck were a thorough nuisance when I was with Npower. I had online billing and would get an email from Npower when they wanted a meter reading, which I would then supply via their website.

    However a week or two later, even when I had given the reading to Npower I'd start getting phone calls, often several a day. They left a message but via an automated system which started talking as soon as the line picked up, but before the messaging service would be recording, so all I got was the last two digits of a phone number and then they hung up, so it took me a while to work out who it was.

    If I didn't send a meter reading to them or via their website, I'd start getting cards from Lowri Beck through the door.

    So I'd end up having to supplie two meter readings each time, one to Npower and one to Lowri Beck, because both would ask for them and seemingly don't communicate. But Lowri Beck were especially annoying with the way they start phoning several times a day and have a system that apparently can't cope with leaving a message on an answering machine.
    • footyguy
    • By footyguy 7th Nov 14, 11:02 AM
    • 2,981 Posts
    • 1,147 Thanks
    footyguy
    ...Only trouble is, I'm not supplied by nPower (nor UW, nor Ovo as was mentioned on another MSE thread on this topic)...
    Originally posted by wavelets
    How about iSupply?
    They apparently use these guys too (at least in some areas)
  • scattymare
    npower/Lowri Beck
    I have had an ongoing problem with npower for 2 years!! First my boiler now my electric meter!! They drive me to distraction!! My meter changed by LB in March 14 and I have had problems with npower and correct readings ever since!! I cant wait to leave them but in the mean time I am make complaints with my local MP's office, Watchdog & npower & LB. What is wrong with these companies? Why wont they sort themselves out??!!
  • Cafe builder
    Low Beck
    I found this thread completely by mistake as I have friend who works for them and I was looking at getting a meter fitted on a new build site.

    I spoke with my mate who has worked for them for a few years what he tells me is this
    1, online submissions A meter reader will still visit as it is a legal requirement by ofgem for the meter to be inspected at least once every 24 months, why more than one visit in 24 months, this is because it's a minimum requirements and with more than one visit the utility provider can say they are more than fulfilling ofgems requirements, to check customers online submissions as some people will try and con some units but also some people do genuinely mix the numbers up or can not read them as they are dyslexic, it will also be to check the meter reader is visiting the property (some people get phone calls to ask about there meter reader) a visit will still be arranged even with a smart meter. At the end of the day people will still try to steal electric.

    2, people not with utility provider stated by Lowri Beck, Lori Beck will only work on the information provided by them from a utility provider and it may be old information or a previous occupier was once with them.

    3, who do Lowri Beck work for, now this is a quick list and he said there are other he can not remember, Npower, The Utility warehouse also known as telecoms plus and utility club of some sorts, ovo, opus, green energy, ecotricity or eco energy, co-op, pioneer, some work for Gazprom, good energy, Isupply and green star that he could remember others he could not remember include Hudson and tma?

    4, their 0845 number try using saynoto0870 even though 0845 is a local rate charge and same as phoning your mate in the next street, 0870 is usually a national rate charge.

    5, nasty looking letters, these are supplied to them by the utility company and are requested by the utility to post. in some cases they are given to customers switching over so the check can be performed in other cases it is because the meter reader has not read the meter in some time.

    Hope this answers some of your queries
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