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  • FIRST POST
    AnneJ
    NRAM Poor contact centre
    • #1
    • 22nd Oct 10, 7:10 AM
    NRAM Poor contact centre 22nd Oct 10 at 7:10 AM
    Any one else suffering with the new contact number for Northern Rock.

    Not only do NRAM only offer a chargable 08 telephone number to call them you hang on for a minimum of 5 minutes to get through.
    When you do finally get someone, more minutes are taken up by re-doing the security checks (previously done on the touch tone).

    Norther Rock used to offer a call back service. I rang NRAM last Friday and was advised 'we can only call you back if we are not busy, we are too busy today'. What about tomorrow I asked 'Cant do call backs on Saturday'. We are now Friday a week later - no call back received so far.
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