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    fairydust30 - are they legit? Shoddy poor cust service. HELP Cant contact anyone!
    • #1
    • 13th Oct 10, 11:27 AM - are they legit? Shoddy poor cust service. HELP Cant contact anyone! 13th Oct 10 at 11:27 AM
    I sent my old laptop and camera off to Its been a disaster from start to finish and I was just wondering if anyone had succesfully used these people. Are they a legit business?
    Basically they have my laptop which they have 'regraded' and the reason on their email says scratched casing. My laptop was in immaculate condition when it was sent in so im quite cross that they have either scratched it while it was in their possession or they have marked it down wrong. That is not my only problem as these people are practically uncontactable. The phone rings and rings forever then goes to a recorded message. I have tried this a handful of times. Their 'Live Chat.ONLINE' never actually has an 'agent' there and their emails - well I am still awaiting a response....

    Its been shoddy (well no, actually NO customer service) since I started the whole 'order' and that was over two weeks ago!!!!

    They said they were sending me a postal bag, but then a City Link guy turned up. Then I never received any email to say that had been received and I had to wait a couple of days to get any response from my email enquiring as to whether they had arrived. I then had waited almost two weeks for the two items to be checked and now this problem has happened.

    I really would like to hear from others to let me know if ive been ripped off, conned or am the only one. Has anyone else used succesfully?
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