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  • FIRST POST
    dseers335
    0 WOW
    Beware - Goldcar Car Rentals Spain
    • #1
    • 22nd Sep 10, 6:02 PM
    0 WOW
    Beware - Goldcar Car Rentals Spain 22nd Sep 10 at 6:02 PM
    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
Page 2
  • Pugwash69
    I rented a car for the first time in Valencia last month at Centauro, who were bliss compared to what I read of Goldcar here!

    They met us with a minibus about 5 minutes after we exited the airport and drove us to their deport near the south end of the runway. We waited a couple of minutes at the depot to get seen to and handed the exact car we asked for, a Ford Focus automatic. He made it clear not to worry about bodywork damage as it was all covered, and the vehicle already had a few minor 'modifications'.

    When we returned the car two weeks later they did a quick check and gave us the lift back to the airport entrance. All very pleasant and understood English easily.
  • ellisah1
    Do not use goldcar !!!!
    Rented a car at Gran Canaria Las Palmas airport from Goldcar but NEVER AGAIN. No only did we suffer the problems reported by others, such as horrendous queues and the price more than doubling due to 'extras', but another scam was practised upon us.

    When we got home, they debitied the credit card with 250 Euros with no explanation. This was later claimed to be due to a missing parcel shelf ! All 4 of us in the car will confirm that there was no shelf when we received it (the car was a van-like Fiat Doblo, and it was not apparent that any shelf SHOULD have been there - there was no check by Goldcar either upon hand-over nor return)

    Goldcar refuse to remove the charge, so we have lodged a claim with the credit card company

    I am taking the case up with the European Consumer Office and will let you know how this turns out.
  • owzzz
    Avoid AutoEurope/GoldCar like the plague!
    Purchased car hire through Auto Europe (19-05-12) for a week long trip to Italy using GoldCar. The online booking service was very easy and quick to complete but after arriving at the Pisa airport late saturday night we found the service with GoldCar to be absolutely horrendous.

    With only one person on the counter the queue was very long and we ended up waiting 2 hours to get served. Common sense would suggest that the company would check car booking times and would staff the kiosk accordingly, but with only one person at the desk and with each car rental taking 45 minutes to process (No idea why?!) even the most modest of queues would take several hours to clear. The company is clearly ill prepared to deal with the volume of customers that use their service. Customers became very agitated very quickly and there was a sense of shock at the lack of operators and customer service not to mention the unexpected extra payment.

    When we finally reached the front of the queue we were told curtly that we had to put 1000+ euros deposit down on a credit card of which we didn't have. The mention of Credit cards was not given at the time of booking and it should be made clear on the booking form that a Visa credit card or MasterCard is required inorder to complete the booking as it is not a given that everyone has a credit card and it is also not the standard procedure for competitor car hire companies. On asking the operator to point this out to us at the time, she could only find the clause that customers must present a Visa or Master card at time of pickup which again demonstrates that even with a security deposit clause in the terms and conditions it's still not made clear enough not only to your consumers but to your operators as well.

    Secondly, there is no prior warning given in the terms and conditions about the numerical value of the fee payable on the day of hire and a 1000 euro's is not a negligible amount to be asked for and this potentially pushes many people over their credit limit when they are not prepared for it. Had this been explained at the time of booking we could of extended our credit limits and brought credit cards with us, this was also unexpected as this is not the normal procedure for competitor car hire companies.

    Alternatively we were given the option to pay an extended 175 euros to make the payment by debit card but this was at the managers discretion and the manager who was contacted on the end of the phone chose to decline. At this point having spent the evening travelling to Italy waiting in a queue for two hours being confronted by an unhelpful operator and given no option but to abandon our car hire with Auto europe in the middle of the night and needing to travel another hour to our accommodation we were then forced to book with a premium rate car rental operator paying a premium price of 410 euros for a fiat 500 without air conditioning.

    Auto Europe's website suggests that when you purchase your car rental through them, all the necessary taxes and insurance are taken care of and it states that your rental excludes only the following:

    1."Optional insurance for personal injuries"
    2. "Gasoline or Diesel"
    3. "Traffic admin fee of 35 euros per fine"
    4. "Admin fee of 250 euros in the EVENT of damage or theft"
    5. "Local toll, highway fees or travel stickers"


    There is no mention in the service agreement of the rental excluding the additional excess charge of 1000+ euros to be paid on arrival. This is hugely misleading as it is only way down in the terms and conditions that this is mentioned, by the amount of people who were shocked on the day suggests that there is a definite lack of clarity in the websites copy.

    I would not book with this broker again and would hesitant when using similar companies in future.
  • clipityclop
    shoud be called goldcon hire
    We rented over the internet via a link with vueling airlined and paid for the car and on arrival we were told the mondial insurance was no good and the staff at malaga airport were absolutley horrible demanding we pay for the insurance they are obviously on commmission , the biggest con was we had to pay for a full tank and they have on my credit card a 300 euro deposit which I am watching on returning the car you have to hand the keys in and they refused to check so they could in theory charge what they like , we paid more for insurance for gibraltar basic , petrol which we only used half a tank but money non refundable , I m sure this must be illegal , I forgot my driving liscence and my partner who had no credit card couldnt put in his name they said dont worry we will put you as main driver so we can use your card for a deposit , NEVER DEAL WITH THESE PEOPLE STICK TO REPUTABLE COMPANIES,

    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
    Originally posted by dseers335
    • chiny
    • By chiny 12th Jun 12, 8:53 PM
    • 73 Posts
    • 21 Thanks
    chiny
    Useful weapons
    Looking at my CarJet booking history in Spain, I see I have used Goldcar 50% of the time and had no issues so far. This includes 2 Goldcar hires in 2011, so CarJet don't appear to have dropped Goldcar.

    In many years, I have never had a car examined on its return, even on one occasion where I admitted that the car had been washed 50 metres down the road in a storm, only being prevented from going out to sea when it jammed against a lamp post.

    Spain is slow - forget talk of lawyers. "Complaint forms" are always available and might eventually get seen by the local council but you will have left the country by then. Ditto a "denuncia" to the local police but they are more persistent and will nobble you should you ever return.

    My main weapon is learning a little Spanish, not much, you could do it. It works wonders in acquiring faster service, bigger discounts, free upgrades for cars and hotels... it really pays dividends.

    My secret weapon for acquiring even bigger discounts is to stand behind my blue-eyed, blonde, decent-Spanish-speaking wife. She is almost as antique as me but no male Spaniard has yet managed to resist

    Seriously, before you hit Spain this summer, go on one of those "Spanish for holidays" courses that are available pretty cheap even these days from an adult education centre. It has saved me 100s if not 1000s of euros and opened many doors.
  • eyres
    Goldcar strikes again
    I'm another victim of this ongoing Goldcar saga. Just returned from Pisa and hired car through Jet 2 - Traveljigsaw - Goldcar. Charged extra all inclusive insurance to prevent excess of up to 2000 euros if involved in an accident, and credit card bill just arrived and charged an additional 150 euros. They get you to sign an electronic pad, not use a pin, and the screen doesn't clarify the amount being charged. I have looked on a number of forums now and they are all saying the same thing - 'don't touch them with a barge pole.'
  • Pugwash69
    I reckon the language barrier is half the problem.
    I rented a car in Kings Lynn last weekend, and the lady said I could pay more to remove the £500 excess on the insurance. I pointed out that I had already paid £3 per day for that when I paid online.
    She said that their system didn't see that itemised but admitted I had already covered it. She then crossed-out the printed sheet she'd produced where it said £500 and wrote £0 excess.
    I think there might be an issue hiring cars through these comparison sites that doesn't always tell the car company what exactly you paid for. I'm not discounting the idea that they try to rip you off either though! I'll probably do a comparison site next time and see if I can book directly through the hire company's site instead.
  • salamap
    I don't know how these conmen sleep soundly at night. We have just returned from a trip to Spain, and hired two cars (as we had assumed this would be cheaper than one larger car) from Goldcar in Malaga airport.

    The first problem was a huge queue at 9pm at night, which is not fun with small children. Then the sudden additional charges: the excess waiver insurance, and the full tank of fuel. My wife speaks fluent Spanish, and to be fair the chap at the desk spoke very good English, so language was not the issue.

    The full tank of fuel was charged at 114 Euros, which for a Citreon C4, would mean a price of 1.9 Euros per litre. The actual rate at the local station was 1.29 Euros. I have written to complain, but I doubt it will get me a refund.
  • Opendoor
    Gold Car Rental
    I had the misfortune to use them this year on my trip to Spain.
    I booked via Holiday Autos and took out the extra insurance with Hoilday autos for £50.00 which is their total waiver policy.

    On arrival at the desk with Goldcar, They tell me this insurance is no good and I MUST take out their one for an extra 60 euros.

    After much arguing, I am told I must leave a deposit of 300 euros if I dont take it out.

    Not the start I wanted at the start of my much needed holiday, so just paid the extra. Plus of course their rip off charge for the full tank of petrol.

    Currently still waiting to see if Holiday Autos refund me anything, and have informed them that Goldcar Rentals tell their customers their insuance they sell is no good.

    Oh, and whilst I was there for aprox 45 mins, I was one of three brits who were all involved in disputes with them.
  • nannienoo
    Gold car hire in Spain
    My husband and I also booked a car via this company, and similarly had to wait ages at the desk on arrival for service. We were also told about the extra insurances etc. and that if we didnt take out the extra cover they would hold £300 on my Credit card against any damage not covered, so we paid a further 6 Euros a day. They also converted the euro charge to £ sterling with a commission of 2%. For a hire of 7 days, we finished up paying almost as much as my daughter did for 14 days. Never use this company again.
  • satnamgill
    Gold Car at Faro Airport
    I would never use or trust Goldcar again either.
    I booked Car Hire through Hapimag holiday company. A company that have in our dealings with them been totally reliable. They routed the booking through Holiday Autos and we ended up with a prepaid voucher and paid extra for CDW insurance. They were not particularly cheap for a six day hire of compact car. they were within 5 euros of the Hertz price only they had a car size we wanted and it wasnt so clear with Hertz. If I had known Holiday Autos would use Goldcar I might have remebered hearing about them somewhere. On arrival in Faro they said our insurance did not cover collisions, did not cover tyre replacement or breakdowns due to tyres or any other breakdown on the motorway. We were also told that we should make sure the petrol tank is empty as we would be charged for a full tank of diesel. We only used 10 litres as we didnt travel about anywhere

    We were charged £143 extra for ?? I still not sure what the breakdown is even now. I have emailed them for a breakdown.

    I would not use them ever again
    • park_gate
    • By park_gate 18th Sep 12, 12:38 AM
    • 55 Posts
    • 5 Thanks
    park_gate
    So what if they pre-authorise your card in case there is an accident. Canít you dispute any false charges with the credit card company? Donít they have to reimburse you?

    Iíve never had a problem with extra insurance as I always refuse it. I just donít see the point as Iím a careful driver.

    I always think of someone I once worked with who hired a Porsche in America and didnít take the extra insurance. Unfortunately he had a small accident, rolled the car and wrote it off. The car hire company wanted him to pay for the car. He said no problem Iíll send you a cheque when I get back to the UK. He hasnít sent the cheque yet although it was 10 years ago. Iím sure he will get around to it one day.

    The big problem is the fuel charges as they donít publish the prices at the time of booking so you are wide open to being ripped off.

    I believe this is illegal under EU law as they must list the cost of compulsory extra up front. This is the very thing that has got Ryanair into trouble.

    So I think the thing to do is dispute the fuel charges with the credit card company on the grounds that it is illegal and therefore any forms you sign about the fuel are null and void.

    If one million holiday maker did this, something might happen and this problem could get fixed.

    Then again we could all just b!tch and moan about it.

    Terry
  • SueJR
    Rentalcars.com + Goldcars - huge hidden extras
    We booked a Seat Ibiza for a week in Spain through Rentalcars.com and were given a voucher for Goldcars. Rentalcars.com terms and conditions clearly state 
'Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of hire... Your rental includes Collision Damage Waiver and Theft Protection with zero excess.' 

I even emailed Rentalcars.com to check if I would be asked to pay any extras on collection and the reply was 'no, your insurance is fully inclusive'. 

Yet when we arrived at Goldcars in Jerez to pick up the car, I was told that the wing mirrors, bumpers, windscreen, underside of the car and interior of the car were not covered and that we would have to pay Ä42 to insure these (I was told a damaged wing mirror, for instance, would cost Ä180 to repair).

 Rentalcars.com terms and conditions do say that the car would be supplied with a full tank of fuel charged at a 'higher per litre price'. A Seat Ibiza in Spain currently costs around Ä66 to fill. We were charged Ä98 for a full tank. The result? A car from Rentalcars.com quoted at £104 for the week actually cost around £220!

 I emailed my complaints to Rentalcars.com immediately on return and have been told Rentalcars.com has 'no influence' on extras set by their suppliers, even though Rentalcars.com terms, conditions and email are all happy to state the opposite. Rentalcars.com has 'apologised' but is showing no inclination to put this right and be honest with their clients in the future. 


    • pompeyrich
    • By pompeyrich 19th Sep 12, 3:30 PM
    • 3,036 Posts
    • 3,072 Thanks
    pompeyrich
    If you get a quote through Holiday Autos, when the list of cars appears, click on "car details", it's just under the picture of the car, then on the pop up page click on the further information tab at the top right, then click "picking up your car".

    The rental company will be the first word(s) of the paragraph. E.G. Hertz/Golcar/Record, as applicable, require you to.......

    At least you will know which company you are booking with before you commit.
    • pompeyrich
    • By pompeyrich 19th Sep 12, 3:38 PM
    • 3,036 Posts
    • 3,072 Thanks
    pompeyrich
    So what if they pre-authorise your card in case there is an accident. Canít you dispute any false charges with the credit card company? Donít they have to reimburse you?

    Iíve never had a problem with extra insurance as I always refuse it. I just donít see the point as Iím a careful driver.
    Terry
    Originally posted by park_gate

    I was charged twice for the same rental once, it was booked through an agent, the agent said talk to the rental company, who in turn said talk to the agent, add a language problem and i just went round and round in circles. Complained to the bank who followed the same cicular path, after a year they gave me the amount owed as a "goodwill gesture".

    So yes they may well, eventually sort it out but it's not always straightforward.

    You MAY be the most careful driver in the World but you are responsible for any damage to the rental car, a stray shopping trolley blown into the side of your car, could leave a big dent in your wallet. I guess not insuring the excess is a gamble, so long as you know the risks, then fine.
  • nicolaaj
    Goldcar - never again!!
    In August 2012 I made a booking through arguscarhire website. I was sent details and confirmation that I would be collecting my car from a company called Goldcar, a company I have never used previously and after my experience will NEVER use again.

    At Alicanti airport we had to queue for nearly 2 hours, also noting that just about every person before us in the queue were having problems with hiring their cars, people where continuously complaining once they had been seen at the window.

    Once we eventually got to the front, we were confronted by a woman who thought it was highly funny that we had queued for 2 hours, I dismissed this as I thought it's a language thing. Then she went through this hard sell of additional insurance, I said the website stated it was all included, she said that was the agent's website arguscarhire, and not theirs! The full comprehensive insurance was not included, even though I had a print out that said it was. This was all getting very frustrating and confusing. By the end a car that was advertised for £98 was now costing Ä440, once you included the fuel surcharge, a £50 charge to put the deposit on a debit card rather than a credit card, the list went on. To be honest I was started to think that this company wasn't trustworthy, I told the woman I didn't want the additional insurance cover, she then started stating that any minor scratches to the car would be charged to my card and could be in the thousands! She then starting typing for about 5 minutes on her screen, when asked what she was typing she put her finger to her mouth and said shush!

    I explained that I thought it was outrageous that they didn't make these hidden costs clearer and actually Europcar (who I usually use) were the same price, if not cheaper, provided a better service and had no queues. It was at this point she decided that I was being rude and she wasn't going to give me the car to hire after queuing for 2 hours! She also refused to give me my deposit back and told me to go away and call arguscarhire for my deposit - awful awful woman!!

    In all my years of traveling I have never experienced such a rude individual, even the other customers in the queue were outraged at the way she had treated me and my family, however I had a very frustrated 2 year old who had been queuing for all this time and we just wanted to start our holiday. I therefore had to walk away after all that time with NO car.

    I'm still trying to get my deposit back, even though I must say that arguscarhire, part of cartrawler have been very helpful and it's again Goldcar who won't get back to them.

    Please please don't use Goldcar, they look cheap but they actually work out the same price as companies like Avis and Europcar, who both provide an exceptional service in comparison and you won't have to queue.
  • abe_crabbers
    Avoid Goldcar!
    We had pretty much the same experience.

    I half wondered whether the people who persuade you into insurance are commission based. Whatever.

    I'm new to car hire in Europe, but this all seemed very sharp practice to me, so what all the negative posters are saying is about right - best to give Goldcar a miss, and stick with someone better known and international maybe.
  • jba
    Goldcar - the theft company
    I go to Spain on quarter basis. The closest airport for my final destination is Malaga. I use to hire a car in the airport. In April 2012 I made the mistake and hired a car from Goldcar. I didn't have problems during my trip, I returned the car in time as per contract. Flew back home. The next day I arrived, I checked my bank account statement. Goldcar charged me in USD although I informed them that the bank account assigned to my bank card is in euro. They converted the euro amount in USD and then back to euro. This conversion cost me 56.78 euro. I contacted Goldcar in e-mail and via phone but they never refund me. In August 2012 we went again to our friends in Spain. In August the Malaga airport is pretty crowded so I asked my wife to hire a car while I'm waiting for our baggage. I missed to mention to my wife to avoid Goldcar. By the time I got my luggage, my other half was already waiting with a Goldcar car key. The answer to my question why exactly this company she said: there were less people at Goldcarís desk. She already paid everything so, I yield to fate. Again: no problems during the trip, car returned in time, flew home. After three weeks on my wifeís bank account an additional charge of 130 Euro appeared. Claimer: Goldcar. Accessed Goldcarís webpage and found two invoices under our client code: first for the car hire (which was ok) and a second one for unknown reason. There was no description on the invoice just the amount. We contacted Goldcar in e-mail and phone and after more than one month Iíve got the anwer: the additional charge relates to special cleaning. And this is not true; we returned the car in the same conditions we received, without damages or dirt. The biggest problem in the whole story is that my bank pays these charges even though I informed them that they shouldnít. Once your card data were provided to Goldcar (e.g. when you pay for car hire on the spot), later on they can charge you whatever amount they want and several times. They can send invoices to the bank with whatever description Ė and strange to say the bank will transfer the money to Goldcar. And after then you can chase your money, you can call Goldcar (itís pretty hard to reach Goldcarís Customer Service and the international call costs) but the most important youíre wasting your precious time. So, if you donít want to have stroke, if you would like to have calm aprŤs-holiday then avoid Goldcar. Pick another company but read the objective opinions about it before contacting them.
    Please note I didnít write down the above because Goldcar got me shirt out, but to help others not to experience the same.
    • park_gate
    • By park_gate 17th Oct 12, 6:19 AM
    • 55 Posts
    • 5 Thanks
    park_gate
    ...Please note I didnít write down the above because Goldcar got me shirt out, but to help others not to experience the same.
    Originally posted by jba
    Did you go back to your credit card company and ask for a refund as the money was taken in error or by fraud? Terry
  • ellisah1

    We did eventually get the money back into ouraccount - with no explanation from Goldcar ! I also contacted my Euro MP, whopromises to support action against this type of practice (but don't hold yourbreath.....

    Andrew.
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