Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    dseers335
    0 WOW
    Beware - Goldcar Car Rentals Spain
    • #1
    • 22nd Sep 10, 6:02 PM
    0 WOW
    Beware - Goldcar Car Rentals Spain 22nd Sep 10 at 6:02 PM
    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
Page 16
    • james quinn
    • By james quinn 18th Feb 17, 8:35 PM
    • 16 Posts
    • 9 Thanks
    james quinn
    Thanks, nickcc.
    Many thanks for your genuine concern. I'll read more of Goldcar's underhand tricks scams and try to find somehow to get my £80 back.
    • nickcc
    • By nickcc 18th Feb 17, 8:48 PM
    • 1,618 Posts
    • 707 Thanks
    nickcc
    Many thanks for your genuine concern. I'll read more of Goldcar's underhand tricks scams and try to find somehow to get my £80 back.
    Originally posted by james quinn
    Pleasure

    You're by no means the only one ripped off by these scum bags and with the holiday season approaching certainly won't be the last. Goldcar, and many other rental companies, seem to offer the best deal but as you've found make their money by sharp practices.

    I have learnt my lesson and only go to the better known rental companies now but there are times when they can still rip you off when you're at you're most vulnerable, good luck.
    • richardw
    • By richardw 22nd Feb 17, 12:42 PM
    • 17,454 Posts
    • 7,062 Thanks
    richardw
    En francais http://sosconso.blog.lemonde.fr/2017/02/21/les-condamnations-pleuvent-sur-goldcar-rental/
    Posts are not advice and must not be relied upon.
    • AlexMac
    • By AlexMac 27th Feb 17, 11:10 AM
    • 1,765 Posts
    • 1,524 Thanks
    AlexMac
    Why, oh why, do we savvy MSE-ers not use Google or Tripadvisor for reviews before buying car-hire; such an important component of a holiday?

    Post#13 here says it all;
    http://forums.moneysavingexpert.com/showthread.php?p=72153903#post72153903ost
    • nickcc
    • By nickcc 27th Feb 17, 11:35 AM
    • 1,618 Posts
    • 707 Thanks
    nickcc
    Most posts where people have been stung are reactionary as most are made by first time posters. I'm sure experienced forum members would check first.
    • richardw
    • By richardw 4th Mar 17, 9:57 PM
    • 17,454 Posts
    • 7,062 Thanks
    richardw
    Interesting https://youtu.be/ivGGWfC6hzc
    Posts are not advice and must not be relied upon.
    • James Donnelly
    • By James Donnelly 7th Mar 17, 3:11 PM
    • 1 Posts
    • 0 Thanks
    James Donnelly
    “Steer Clear of GoldCar” They rip you off
    “Steer Clear Of GoldCar” They rip you off.

    Hired a car through Ryanair Cartrawler who are agents for “GOLDCAR” in Alicante.
    After a 60 minute wait I eventually got served by an abrupt agent who debited my credit card 1500 Euros instead of just blocking it for this amount. It was only after a few days into my holiday when I checked my credit card statement to find it was accruing interest and had to drive a 200 Kilometres round trip all the way back to the airport to have it refunded as you cannot get them on the telephone.

    On picking up the car in their dimly lit car park on level 2 large scratches on the driver’s door were pointed out to me on the check list. I couldn’t see any more so accepted this and drove off. I returned the car after seven days in the same condition as I picked it up to the check in desk again in the dimly lit car park on level two and the agent checked the car and said all was OK.

    Now the nightmare, on returning to the UK I checked my credit card again only to find they had debited £282.28 for scratches to the bumper. I was livid and sent an email immediately to their customer services, they were not interested and said the charges would remain. I will not let this fraud go without a fight so have copied my 100 emails to their CEO Juan Cazcona jcazcona@goldcar.com waiting for an apology.

    “Steer Clear of GoldCar” They rip you off
    • mgdavid
    • By mgdavid 7th Mar 17, 10:24 PM
    • 5,054 Posts
    • 4,204 Thanks
    mgdavid
    “Steer Clear Of GoldCar” They rip you off.

    Hired a car through Ryanair Cartrawler who are agents for “GOLDCAR” in Alicante.
    After a 60 minute wait I eventually got served by an abrupt agent who debited my credit card 1500 Euros instead of just blocking it for this amount. It was only after a few days into my holiday when I checked my credit card statement to find it was accruing interest and had to drive a 200 Kilometres round trip all the way back to the airport to have it refunded as you cannot get them on the telephone.

    On picking up the car in their dimly lit car park on level 2 large scratches on the driver’s door were pointed out to me on the check list. I couldn’t see any more so accepted this and drove off. I returned the car after seven days in the same condition as I picked it up to the check in desk again in the dimly lit car park on level two and the agent checked the car and said all was OK.

    Now the nightmare, on returning to the UK I checked my credit card again only to find they had debited £282.28 for scratches to the bumper. I was livid and sent an email immediately to their customer services, they were not interested and said the charges would remain. I will not let this fraud go without a fight so have copied my 100 emails to their CEO Juan Cazcona jcazcona@goldcar.com waiting for an apology.

    “Steer Clear of GoldCar” They rip you off
    Originally posted by James Donnelly
    Congratulations on joining the club of thousands of people who do absolutely nil research and checking before they book holidays, hotels, car hire etc.
    It's difficult to be sympathetic but I really do hope you have learned a lesson and that you never put yourself in this position in the future.
    A salary slave no more.....
    • ricey155
    • By ricey155 12th Mar 17, 10:49 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    Surely if you have evidence to back up false claims and fraudulent activity you can claim it back on your credit card ??

    I've just got back and been stung for charges as like most, but I took a before and after video, pics of fuel being full yet charged on a full to full scheme.

    If I make a claim and found to be fraud I could go to prison, how do they claim for the same damage over and over again ?? and they say it's the common person putting insurance up ??
    • ricey155
    • By ricey155 14th Mar 17, 10:41 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    I've been sorting my current dispute, as you can see in my video on youtube " Goldcar rental video - damage details and rentalcars app pictures" I had taken video of all the damage and as said working for AVIS / Budget I knew all the tricks / scams of the trade. make sure things are in the vehicle and use your smartphone to document it #TimeStamp

    I've found TWITTER to be the best port of contact so far, @goldcarcares my case is currently going through a supervisor, I'll post back what happens from here.

    I did notice that petrol is charge in euros and then you pay in pounds and there's a 2% charge for this on goldcars contract.
    • ricey155
    • By ricey155 17th Mar 17, 9:44 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    After days firing messages back and forth on twitter I got a full refund on the charges, bit disappointed that this new car fuel deposit charge hasn't been repaid but the £157 they took is safely back in my account PHEW

    keep fighting and remember twitter is your friend @goldcarcares and get evidence, leave no stone un turned
    • nickcc
    • By nickcc 17th Mar 17, 10:45 AM
    • 1,618 Posts
    • 707 Thanks
    nickcc
    I'd keep my eye on your credit card transactions just in case they try to charge you again.
    • Tonanti216
    • By Tonanti216 22nd Mar 17, 10:48 AM
    • 11 Posts
    • 1 Thanks
    Tonanti216
    GoldCar Bless them!
    Every horror story on here is 100% accurate is all I can say, given my one and only time I encountered them.

    All I can say is be warned!

    OK, the rental costs are on the face of it competitive but a word of warning. Be prepared for some strong arm tactics from a once friendly sales agent who, when you decline their additional insurance, becomes a towering monster. Taking advice form moneysavingsexpert.com I purchased the additional insurance to cover all the stuff Goldcars don't cover and was met with a degree of aggression that could lead you to part with cash just to escape the torrent of lies designed to scare you into buying from them. Also, be warned that if unavoidably you can't return the car with a full tank there is a 50 euro "fine" on top of the cost of the top up of fuel. I did mean to ask if it was possible to pay for the fuel up front (which some companies offer) but was so taken aback by the trashing of my Allianze additional and lower cost insurance that I forgot to ask the 7 feet tall bloke on the other side of the counter - he was 5'7" sitting down! Also they "block" 1100 euros on your card for damage etc. so it's important you get the cover for that in advance and at a proper rate, not their massively expensive rate. Other than that the car was great, nearly new and not a thing wrong about it. Good Luck!
    • 2catsandcounting
    • By 2catsandcounting 22nd Mar 17, 8:25 PM
    • 57 Posts
    • 53 Thanks
    2catsandcounting
    So glad I found this thread, i had booked with them through Holiday Autos for Malaga in June, just looked to see how much cancelling and re-booking will cost me... Free cancellation and found a car through Avis for £15 less than GoldCar were charging me
    • nickcc
    • By nickcc 23rd Mar 17, 8:10 AM
    • 1,618 Posts
    • 707 Thanks
    nickcc
    So glad I found this thread, i had booked with them through Holiday Autos for Malaga in June, just looked to see how much cancelling and re-booking will cost me... Free cancellation and found a car through Avis for £15 less than GoldCar were charging me
    Originally posted by 2catsandcounting
    When you get to Malaga just look at the enormous queue for Goldcar.

    If you can use the Avis fast track side of their office, situated on the left and just a door, this will stop you having to queue as during peak times the Avis queue can be very long. Make sure you get the full/full fuel and be sure to fill up at the airport petrol station, you will need to show the receipt for the fuel when you return the car.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,138Posts Today

7,507Users online

Martin's Twitter
  • Young journalist/broadcaster looking for a mentor? Great opportunity here... https://t.co/aojKD6t5Ti (pls share with anyone suitable)

  • Today's twitter poll: For those who are working, if you lost your job today, how long would you be able to still pay all the bills for?

  • RT @itvMLshow: Want to be a part of our audience and get the chance to ask Martin a question, LIVE? Here's where you can apply: https://t.c?

  • Follow Martin