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  • FIRST POST
    dseers335
    0 WOW
    Beware - Goldcar Car Rentals Spain
    • #1
    • 22nd Sep 10, 6:02 PM
    0 WOW
    Beware - Goldcar Car Rentals Spain 22nd Sep 10 at 6:02 PM
    I booked a trip to Alicante airport for myself and my girlfriend. We wanted to hire a rental car and ended up booking with a hire company called Goldcar.

    They seemed quite cheap and already have "all-inclusive" insurance included so it sounded good.

    I will make sure I never go near this company again.

    Firstly, when we arrived we had to queue for just over an hour before getting to the front of the desk. Being peak-season we weren't too suprised and, although inconvenient, we could bare this.

    When we reached the desk the rep was very abrupt and bordered of rudeness. This didn't really bother me (at the end of the day this guy was working and had a lot of holiday-makers to get through).

    When we had finished with the details the rep asked if I wanted "full CDW insurance" or just "basic" cover for tyres and glass. Now, as I have hired cars several times in the past I am fully aware of exclusions (tyres/glass/keys etc) and so replied that I did not require any extra insurance and my credit card covers for the tyre/glass etc charge - but did query the "full CDW insurance" he was offering. The man looked at me and said "if you are involved in a crash then we will need to charge you for all repairs". I told him that this was already included in the cost I had paid for the hire and highlighted the wording on my voucher which backed up my understanding. "it is not correct. if you have a crash you only have 3rd party and we will take a 5000.00EUR excess-deposit until the repairs are worked out" - using these words exactly. The rep was basically telling me I had zero cover whereas the paperwork I had and the website tells me I was all-inclusive.

    After several more minutes of this I agreed to take the extra cover so I could enjoy the rest of my holiday stress-free and had to pay up a further 60.00EUR.

    The rep just handed me an electronic paid to sign which had no indication of what I was paying for or agreeing to exactly. A few days later I inspected the contract to see that the total price and been converted to GBP with a 2% mark-up, the cost of fuel was priced at 82.00EUR and I was charged for some kind of diesel-upgrade on top without my consent (I had booked a petrol!).
    The vehicle itself had some problems but it is rare to be given a perfect rental car, especially in Spain, so this was OK.

    When I got home I sent an email to my broker ("Carjet") who confirmed my understanding of the insurance (all-inclusive except for the tyres/glass etc). They could not really disagree as I was going by the wording on their's/Goldcar's website.

    Carjet then contacted Goldcar with my complaint to get to the bottom of it. After a few weeks, Goldcar replied to say that their rates were all-inclusive except for a few minor items and they did not take any deposit in case of a crash. Goldcar said that I must have misunderstood due to the language barrier and the cover I had taken was only cover for punctures/loss of keys etc and their rates included in more just 3rd party.

    After a few more emails back and forth Goldcar closed the case stating "we can't refund when the client has signed the contract".
    This email probably makes me sound like newbie who doesn't read the small print but I really am not (it gives me something to do during the flight!). My partner also backs up entirely what I have said and encouraged my to write this.

    That's my review. Stay away from Goldcar if it can be helped. The salesmen at the desk will lie to you outright in order to make an extra few Euros commission.

    I have prebooked my next trip and Carjet were able to arrange the car hire through "Solmar" this time for the same price.
Page 16
    • james quinn
    • By james quinn 18th Feb 17, 8:35 PM
    • 16 Posts
    • 9 Thanks
    james quinn
    Thanks, nickcc.
    Many thanks for your genuine concern. I'll read more of Goldcar's underhand tricks scams and try to find somehow to get my £80 back.
    • nickcc
    • By nickcc 18th Feb 17, 8:48 PM
    • 1,661 Posts
    • 736 Thanks
    nickcc
    Many thanks for your genuine concern. I'll read more of Goldcar's underhand tricks scams and try to find somehow to get my £80 back.
    Originally posted by james quinn
    Pleasure

    You're by no means the only one ripped off by these scum bags and with the holiday season approaching certainly won't be the last. Goldcar, and many other rental companies, seem to offer the best deal but as you've found make their money by sharp practices.

    I have learnt my lesson and only go to the better known rental companies now but there are times when they can still rip you off when you're at you're most vulnerable, good luck.
    • richardw
    • By richardw 22nd Feb 17, 12:42 PM
    • 17,742 Posts
    • 7,215 Thanks
    richardw
    En francais http://sosconso.blog.lemonde.fr/2017/02/21/les-condamnations-pleuvent-sur-goldcar-rental/
    Posts are not advice and must not be relied upon.
    • AlexMac
    • By AlexMac 27th Feb 17, 11:10 AM
    • 1,844 Posts
    • 1,612 Thanks
    AlexMac
    Why, oh why, do we savvy MSE-ers not use Google or Tripadvisor for reviews before buying car-hire; such an important component of a holiday?

    Post#13 here says it all;
    http://forums.moneysavingexpert.com/showthread.php?p=72153903#post72153903ost
    • nickcc
    • By nickcc 27th Feb 17, 11:35 AM
    • 1,661 Posts
    • 736 Thanks
    nickcc
    Most posts where people have been stung are reactionary as most are made by first time posters. I'm sure experienced forum members would check first.
    • richardw
    • By richardw 4th Mar 17, 9:57 PM
    • 17,742 Posts
    • 7,215 Thanks
    richardw
    Interesting https://youtu.be/ivGGWfC6hzc
    Posts are not advice and must not be relied upon.
    • James Donnelly
    • By James Donnelly 7th Mar 17, 3:11 PM
    • 1 Posts
    • 0 Thanks
    James Donnelly
    “Steer Clear of GoldCar” They rip you off
    “Steer Clear Of GoldCar” They rip you off.

    Hired a car through Ryanair Cartrawler who are agents for “GOLDCAR” in Alicante.
    After a 60 minute wait I eventually got served by an abrupt agent who debited my credit card 1500 Euros instead of just blocking it for this amount. It was only after a few days into my holiday when I checked my credit card statement to find it was accruing interest and had to drive a 200 Kilometres round trip all the way back to the airport to have it refunded as you cannot get them on the telephone.

    On picking up the car in their dimly lit car park on level 2 large scratches on the driver’s door were pointed out to me on the check list. I couldn’t see any more so accepted this and drove off. I returned the car after seven days in the same condition as I picked it up to the check in desk again in the dimly lit car park on level two and the agent checked the car and said all was OK.

    Now the nightmare, on returning to the UK I checked my credit card again only to find they had debited £282.28 for scratches to the bumper. I was livid and sent an email immediately to their customer services, they were not interested and said the charges would remain. I will not let this fraud go without a fight so have copied my 100 emails to their CEO Juan Cazcona jcazcona@goldcar.com waiting for an apology.

    “Steer Clear of GoldCar” They rip you off
    • mgdavid
    • By mgdavid 7th Mar 17, 10:24 PM
    • 5,159 Posts
    • 4,331 Thanks
    mgdavid
    “Steer Clear Of GoldCar” They rip you off.

    Hired a car through Ryanair Cartrawler who are agents for “GOLDCAR” in Alicante.
    After a 60 minute wait I eventually got served by an abrupt agent who debited my credit card 1500 Euros instead of just blocking it for this amount. It was only after a few days into my holiday when I checked my credit card statement to find it was accruing interest and had to drive a 200 Kilometres round trip all the way back to the airport to have it refunded as you cannot get them on the telephone.

    On picking up the car in their dimly lit car park on level 2 large scratches on the driver’s door were pointed out to me on the check list. I couldn’t see any more so accepted this and drove off. I returned the car after seven days in the same condition as I picked it up to the check in desk again in the dimly lit car park on level two and the agent checked the car and said all was OK.

    Now the nightmare, on returning to the UK I checked my credit card again only to find they had debited £282.28 for scratches to the bumper. I was livid and sent an email immediately to their customer services, they were not interested and said the charges would remain. I will not let this fraud go without a fight so have copied my 100 emails to their CEO Juan Cazcona jcazcona@goldcar.com waiting for an apology.

    “Steer Clear of GoldCar” They rip you off
    Originally posted by James Donnelly
    Congratulations on joining the club of thousands of people who do absolutely nil research and checking before they book holidays, hotels, car hire etc.
    It's difficult to be sympathetic but I really do hope you have learned a lesson and that you never put yourself in this position in the future.
    A salary slave no more.....
    • ricey155
    • By ricey155 12th Mar 17, 10:49 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    Surely if you have evidence to back up false claims and fraudulent activity you can claim it back on your credit card ??

    I've just got back and been stung for charges as like most, but I took a before and after video, pics of fuel being full yet charged on a full to full scheme.

    If I make a claim and found to be fraud I could go to prison, how do they claim for the same damage over and over again ?? and they say it's the common person putting insurance up ??
    • ricey155
    • By ricey155 14th Mar 17, 10:41 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    I've been sorting my current dispute, as you can see in my video on youtube " Goldcar rental video - damage details and rentalcars app pictures" I had taken video of all the damage and as said working for AVIS / Budget I knew all the tricks / scams of the trade. make sure things are in the vehicle and use your smartphone to document it #TimeStamp

    I've found TWITTER to be the best port of contact so far, @goldcarcares my case is currently going through a supervisor, I'll post back what happens from here.

    I did notice that petrol is charge in euros and then you pay in pounds and there's a 2% charge for this on goldcars contract.
    • ricey155
    • By ricey155 17th Mar 17, 9:44 AM
    • 4 Posts
    • 1 Thanks
    ricey155
    After days firing messages back and forth on twitter I got a full refund on the charges, bit disappointed that this new car fuel deposit charge hasn't been repaid but the £157 they took is safely back in my account PHEW

    keep fighting and remember twitter is your friend @goldcarcares and get evidence, leave no stone un turned
    • nickcc
    • By nickcc 17th Mar 17, 10:45 AM
    • 1,661 Posts
    • 736 Thanks
    nickcc
    I'd keep my eye on your credit card transactions just in case they try to charge you again.
    • Tonanti216
    • By Tonanti216 22nd Mar 17, 10:48 AM
    • 11 Posts
    • 1 Thanks
    Tonanti216
    GoldCar Bless them!
    Every horror story on here is 100% accurate is all I can say, given my one and only time I encountered them.

    All I can say is be warned!

    OK, the rental costs are on the face of it competitive but a word of warning. Be prepared for some strong arm tactics from a once friendly sales agent who, when you decline their additional insurance, becomes a towering monster. Taking advice form moneysavingsexpert.com I purchased the additional insurance to cover all the stuff Goldcars don't cover and was met with a degree of aggression that could lead you to part with cash just to escape the torrent of lies designed to scare you into buying from them. Also, be warned that if unavoidably you can't return the car with a full tank there is a 50 euro "fine" on top of the cost of the top up of fuel. I did mean to ask if it was possible to pay for the fuel up front (which some companies offer) but was so taken aback by the trashing of my Allianze additional and lower cost insurance that I forgot to ask the 7 feet tall bloke on the other side of the counter - he was 5'7" sitting down! Also they "block" 1100 euros on your card for damage etc. so it's important you get the cover for that in advance and at a proper rate, not their massively expensive rate. Other than that the car was great, nearly new and not a thing wrong about it. Good Luck!
    • 2catsandcounting
    • By 2catsandcounting 22nd Mar 17, 8:25 PM
    • 58 Posts
    • 53 Thanks
    2catsandcounting
    So glad I found this thread, i had booked with them through Holiday Autos for Malaga in June, just looked to see how much cancelling and re-booking will cost me... Free cancellation and found a car through Avis for £15 less than GoldCar were charging me
    • nickcc
    • By nickcc 23rd Mar 17, 8:10 AM
    • 1,661 Posts
    • 736 Thanks
    nickcc
    So glad I found this thread, i had booked with them through Holiday Autos for Malaga in June, just looked to see how much cancelling and re-booking will cost me... Free cancellation and found a car through Avis for £15 less than GoldCar were charging me
    Originally posted by 2catsandcounting
    When you get to Malaga just look at the enormous queue for Goldcar.

    If you can use the Avis fast track side of their office, situated on the left and just a door, this will stop you having to queue as during peak times the Avis queue can be very long. Make sure you get the full/full fuel and be sure to fill up at the airport petrol station, you will need to show the receipt for the fuel when you return the car.
    • mikejwatson99
    • By mikejwatson99 24th Mar 17, 2:55 PM
    • 1 Posts
    • 0 Thanks
    mikejwatson99
    I have also been stung by Goldcar. They are a bunch of con merchants.
    I booked the car with RentalCars.com in the UK and paid for it in advance including full insurance protection and full to full fuel. .

    Goldcar have charged me for the following items:
    Cobertura Super
    Smart Return
    Mega Relax Cover

    I was not offered any of these items, the only item that I took was the offer of a GPS satnav device.

    I did sign the contract but thought this was just a confirmation of the cost I had already paid to Rentalcars and an agreement to rent the car.

    I then found subsequently that an amount of 40e had been taken from my credit card without authorisation. This was eventually tracked down to being for damage to the GPS. I strongly deny that there was any damage and Goldcar then said it was due to a missing charger. I was convinced that the charger had been returned in the pouch with the GPS and even if it hadn’t it would be in the car.

    I complained originally to Rentalcars but they said they were unable to help and I was advised to pick the problem up with Goldcar.

    They are also stating that they will not budge from their position.

    I would be very dubious about using Goldcar - a company that operates such dubious tactics and makes charges against customers credit cards without authorisation.
    • sarahl500
    • By sarahl500 28th Mar 17, 6:40 PM
    • 1 Posts
    • 0 Thanks
    sarahl500
    Gold car are simply scam artists
    I have just had my own bad experience with Gold Car. I returned from a trip to Fuerteventura this weekend and booked a car to hire with Gold car via holiday autos.

    When we arrived at the airport the service at the customer service desk was really slow - taking up to an hour or more to get served with only 2 people in front of us. When i finally did get served i presented my online check in code and every thing seemed to go smoothly. I was asked to pay the 1100 euro excess as expected and handed over my passport and driving licence. Then the lady spend about 15 - 20 mins or more working on paperwork which i thought was a little odd as i has already checked in online. I was asked to sign an electronic pad and was never shown a copy of the hire agreement before the agreement was printed. As i had checked in online i thought that the terms i had agreed to online would remain the same. i was then handed the agreement which was folded up within another document and didn't think anything there was anything to be concerned about.

    It was only on my return on checking my credit card statement that i realised something was wrong. Instead of taking the 1100 euro deposit as expected i had in fact been changed for 'super relaxed insurance' at £150 - triple the cost of renting the car for the week. I was never asked about this or informed they had charged me for it. I had even taken out excess insurance with AXA for £19 at the time of booking so clearly i had no intention of paying for extra insurance at the rental desk that i had no need for. I always refuse the extra insurance when hiring cars - but its hard to refused when you are not being told you are being signed up for it.

    I have contacted Gold car regarding this mis-selling and they simply state i must have agreed to the extra insurance cover and refused to refund the amount. I have taken up a dispute via my credit car company and hope the matter can be resolved via this means.

    I have used Gold car previously and had no issues. Maybe there are just bad eggs within the organisation and people trying to rip you off. But clearly if anything does go wrong Gold car do not want to know. Sufficed to say i will be avoiding Gold car and be much more vigilant in future!

    I have since found an article in the guardian 'Beware Goldcar – the hire firm that sells cover customers don't want - dated 11th september 2016' (the site wont let me post a link) - its seems i am not alone in being charged for 'super relaxed insurance' without the sales agent mentioning anything about it. I would recommend to avoid Gold Car entirely.
    • buntyboy
    • By buntyboy 6th Apr 17, 11:22 AM
    • 2 Posts
    • 0 Thanks
    buntyboy
    Worst car hire company ever?
    Hidden and excessive charges, incompetence, delays, queues, chaos, disappointment. I could go on but if you've used gold car you will probably know the score. Malaga (AGP) yesterday 40 minx wait at hire counter then the hidden charges €258 of them! Next the 2 hour wait in the fume filled multi storey car park waiting for keys, which didn't arrive. We eventually managed to cancel and booked with Hertz full tank, full insurance, additional driver and all sorted in 10 mins keys in hand. Would never use Goldcar again and am surprised Expedia and others have them on their sites
    • Tess In The City
    • By Tess In The City 11th Apr 17, 9:53 PM
    • 1 Posts
    • 0 Thanks
    Tess In The City
    BEWARE GOLDCAR ITALY (Bari Airport)

    We've just returned from Italy, having made a Goldcar rental through Rentalcars.

    At Bari Airport the fuel business seems to have been resolved - we were told the tank was full and were asked to return it full, which was no problem.
    However the insurance scam is certainly still in place. We were pushed very hard by a (very nice) saleswoman to buy extensive and expensive insurance including - incredibly - insurance against their own car breaking down. We refused.
    The car was ostensibly an upgrade. However there was no manual, the on-screen instructions were in Slovenian and neither the heating nor the windscreen demister worked - not much fun on a cold, rainy night.
    If you're on a budget and are tempted to use these guys, be very careful:
    - Don't take their insurance (or else go with someone else who will doubtless be cheaper).
    - Check the car closely before leaving - we found a couple of minor dents and scratches on the body which weren't marked on the diagram and insisted these were added before leaving the airport.
    - At Bari, don't rely on their map to find the place again. Use a good online mapping device or else photograph the rental place turning on the way out - you'll never find it on the way back!

    Good luck!
    • RtG
    • By RtG 18th Apr 17, 1:38 PM
    • 1 Posts
    • 0 Thanks
    RtG
    more goldcar scams
    I’ve been hiring cars in Alicante for the last year, maybe 7/8 times so far. Some thoughts on the process in general and Goldcar in particular.
    What we all have to understand, despite all the advertised internet prices, no company can afford to rent you a car for €5 / 6 a day. It would be financial suicide and is an unsustainable business model. The reality is that it they need to charge around €150 a week or so, which is more like the true cost. The problem is that none of the hire car companies want to be the first to admit this and thus appear very expensive on an internet search and attract no bookings. Accordingly, the model that everyone uses is this: Advertise the car at a ridiculous cheap price and then make this up to a realistic price by adding extras. The extras are generally a payment to buy insurance to cover the “excess” on the insurance policy and charging more money for fuel / Sat Navs / child seats etc. The car hire companies thus need to pressure you into buying extra insurance or they are losing money on the deal. You can get around this by buying a UK policy to protect this excess for around £35 a year. In order to deter you from doing this, they will all ask for a deposit to be held on your credit card of around €1500. Of course, not everyone can afford this and thus have to buy the excess. In reality though, if this applies to you, console yourself with the thought that all you are doing is paying the true rate of hiring a car for a week. One tip though, don’t book the insurance when you book the car, pay for it when you collect the car or you will end up paying twice. Make sure you take your own sat nav and baby seat if you can too. In addition, make sure you book the “full to full” fuel policy and fill it up just before you bring the car back, to avoid paying €100 or so for a tank of fuel.
    So back to Goldcar. Their latest scam, if you didn’t take their insurance, is to falsely claim you have damaged the car and levy a €200 charge against you. They have done this twice to me now and needless to say I don’t use them anymore. In addition, strange other charges were put on my credit card by Goldcar “central”. The credit card companies are very good at dealing with them when you lodge a dispute, they have a bad reputation there too, it just takes a long time. So whoever you hire with, be aware of the extra charges coming your way, take lots of photos when picking up and dropping off the car, pick a “full to full” fuel policy. Oh and avoid Goldcar!
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