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Does anyone know the number for ASDA headoffice
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# 1
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bobbybuttons
Old 28-09-2006, 9:12 AM
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Default Does anyone know the number for ASDA headoffice

I have now sent two emails to asda about there george nappies. the tabs keep coming off!
I have had no reply to either email.
I have checked on Asda.co.uk and cannot find a contact number. I would like to speak to somebody in head office in possible can anyone help.
many thanks
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# 2
Clasics
Old 28-09-2006, 10:19 AM
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Asda 0845 3001111 0500 100055 Customer services

www.saynoto0870.com
I spelt my username wrongly on purpose, by the way!
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# 3
mostwantd
Old 28-09-2006, 10:23 AM
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¢ℓαѕι¢ѕ вєαт мє тσ ιт
тнє ѕєяєт тσ яєαтινιту ιѕ кησωιηg нσω тσ нι∂є уσυя ѕσυяєѕ
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# 4
bobbybuttons
Old 28-09-2006, 7:34 PM
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thanks only just been able to get back online. great help
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# 5
allykent
Old 05-09-2009, 10:25 AM
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Default asda telephone number

Quote:
Originally Posted by bobbybuttons View Post
I have now sent two emails to asda about there george nappies. the tabs keep coming off!
I have had no reply to either email.
I have checked on Asda.co.uk and cannot find a contact number. I would like to speak to somebody in head office in possible can anyone help.
many thanks
Hello, I have got asda full address and phone number.
Asda House,
South Bank,
Gtreat wilson Street,
Leeds
LS11 5AD.
Telephone 0113 2417732.
Hope this helps
alison
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# 6
Don'tskipit
Old 28-09-2009, 1:19 PM
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Quote:
Originally Posted by allykent View Post
Hello, I have got asda full address and phone number.
Asda House,
South Bank,
Gtreat wilson Street,
Leeds
LS11 5AD.
Telephone 0113 2417732.
Hope this helps
alison

Hi allykent,
Tried that number this morning but it's a fax number.

Found, and got through to ASDA head office on this freephone no.

0500 100055 for all enquiries and complaints

Hope this helps others.
A smile, a 'please' and a 'thank you' cost nothing



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# 7
Cameraguy1950
Old 18-03-2010, 5:10 PM
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Thumbs down ASDA Direct

Don't bother using this number for complaints regarding ASDA direct all they do is make the right noises and put you through to ASDA direct.
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# 8
Payless
Old 19-03-2010, 6:02 AM
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I emailed them with a complaint a while ago. They did get back to me but it took about a week.
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# 9
cuffie
Old 20-03-2010, 9:44 AM
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I tried to contact them - very hard to get hold of! I called them and explained why I was phoning (one of their light fittings that I bought a year ago exploded over my head shattering glass everywhere), and was e-mailed a customer survey form! I ended up writing. Got a letter back really quickly and there are now further investigations, but I would write if I were you - much quicker than anything else. x
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# 10
basildon-lad
Old 02-03-2011, 8:58 AM
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Quote:
Originally Posted by Don'tskipit View Post
Hi allykent,
Tried that number this morning but it's a fax number.

Found, and got through to ASDA head office on this freephone no.

0500 100055 for all enquiries and complaints

Hope this helps others.
Hi you need a new number

Asda customer relations team now on Free Phone

08009520101

thanks

Andy ( Home shopping driver Asda Stores South East )
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# 11
petecarter
Old 02-03-2011, 12:07 PM
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buy different nappies next time? theyll soon get the hint
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# 12
mumnpops
Old 20-03-2011, 6:07 PM
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Default asda - how to send in a complaint.

go to asda.co.uk
go to your asda
click on shop in store
and fill in the form and send.

good luck.
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# 13
macl1uk
Old 23-05-2011, 4:39 PM
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The CEO is Andy Clarke,

Asda Head Office address is
Asda House,
South Bank,
Gtreat wilson Street,
Leeds
LS11 5AD.
Phone number 0113 243 5435

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# 14
Lugh_Chronain
Old 24-05-2011, 2:27 AM
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Suggest you write to their head office as above, don't waist your time phoning.

You could also try contacting trading standards and/or customer direct if you think you need further advice.

customer direct 08454 04 05 06 - there are also a few alternative numbers on SayNoTo0870.com

Same if you look up trading standards on SayNoTo0870.com

Good luck!
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# 15
dawnecooper
Old 26-06-2011, 12:59 PM
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Quote:
Originally Posted by basildon-lad View Post
Hi you need a new number

Asda customer relations team now on Free Phone

08009520101

thanks

Andy ( Home shopping driver Asda Stores South East )



Thankyou Andy

Finally spoke to someone helpful
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# 16
dawnecooper
Old 26-06-2011, 1:01 PM
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Quote:
Originally Posted by basildon-lad View Post
Hi you need a new number

Asda customer relations team now on Free Phone

08009520101

thanks

Andy ( Home shopping driver Asda Stores South East )

Thankyou Andy & basildon lad

Finally spoke to someone helpful
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# 17
ManicMum
Old 26-09-2011, 4:24 PM
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I'm writing to them. Took school trousers back under 100 day guarantee regarding fabric quality and was refused exchange or refund. Told it just applied to seams coming undone or buttons falling off. Not what it says on the website. Manager was called and even she said same thing. Can not believe they act like this for 3.50 pair of trousers which I was rightly complaining about. Will not be buying them there again so has cost them more than 3.50. How short sighted of them. Obviously don't look for business sense when they hire people.
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# 18
Lugh_Chronain
Old 26-09-2011, 4:55 PM
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Must say ManicMum, I had a similar experience with Argos a few years back, the managers attitude was atrocious - it was the Richmond upon Thames branch. I ended up having to call their head office and got more joy from them, rediculous really. Funny thing is, around about the same time I also had a problem with a video player I bought from John Lewis, they sorted my problem with no quibble. Amazing!

Was also thinking you could copy what it says on ASDA'S Ts&Cs, maybe you'll have more joy if you do this [hopefully].

Good luck!
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# 19
rellarips
Old 14-10-2011, 12:48 PM
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I also have had a horrendous time with Asda Direct. I bought a microwave that sounded like a faulty food processor when you turn it on. It sounded like the motor was grinding on itself. I've wasted 5 houirs of my time and nearly 20 in petrol just to get to the point of recieving a refund so I could buy one elsewhere. No apology and diabolical service. I found an email address on another forum for a "linda kellett" who is supposed to be quite high up but she just replied to say she'd passed the complaint on to their 'response' team. who haven't responded after a week.

Having just seen an advert for Asda Direct claiming to be cheaper than Argos I would have to say the following:
1. You have to pay for delivery or have it delivered to store but Argos usually have the item in stock for immediate purchase.
2. If there is a problem you have the hassle of posting it back or returning it to store, who in my experience were unhelpful and made it clear that it's not their problem as Asda Direct are actually a different division of Asda. Additionally they will not accept responsibility for an item you had delivered to a different store, so if like in my case there have been a number of problems they refuse to even offer an apology and direct you back to the store it was delivered to. In my experience, Argos are Argos no matter which store you use to buy and return an item to!
3. The Asda Direct phoneline is in South Africa and not in the UK. If you call them with a problem they will just direct you to go to the store. In my experience the call centre people were not properly trained and gave us false information.When I called about the faulty microwave I was not asked for any customer information plus the customer service rep had to keep asking someone else for answers because she didn't know.
4. It is VERY HARD to find any sort of phone number to direct complaints towards with respect to Asda Direct. I'm really grateful to the poster who supplied the phone number as I couldn't find anything online!

It's been a frustrating experience using Asda Direct. I know it's only ever a small proportion of customers who have problems but I wouldn't recommend Asda Direct after my experience, because if you are unfortunate enough to have a problem you potentially may have a massive headache to sort it out. I wasted time and money using them. Never again!
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# 20
JMRW
Old 21-10-2011, 2:22 PM
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Default asda head office cutomer service

the number for Head Office customer services at Asda House in Leeds is 011382 61267 or 0800 9520101 and today having suffered the Asda Direct call centre , I rang them and they were superb. They rang me back and couldn't be more helpful.
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