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  • Clasics
    • #2
    • 28th Sep 06, 10:19 AM
    • #2
    • 28th Sep 06, 10:19 AM
    Asda 0845 3001111 0500 100055 Customer services

    www.saynoto0870.com
    I spelt my username wrongly on purpose, by the way!
  • mostwantd
    • #3
    • 28th Sep 06, 10:23 AM
    • #3
    • 28th Sep 06, 10:23 AM
    ¢ℓαѕι¢ѕ вєαт мє тσ ιт
    тнє ѕє¢яєт тσ ¢яєαтινιту ιѕ кησωιηg нσω тσ нι∂є уσυя ѕσυя¢єѕ
  • bobbybuttons
    • #4
    • 28th Sep 06, 7:34 PM
    • #4
    • 28th Sep 06, 7:34 PM
    thanks only just been able to get back online. great help
  • allykent
    • #5
    • 5th Sep 09, 10:25 AM
    asda telephone number
    • #5
    • 5th Sep 09, 10:25 AM
    I have now sent two emails to asda about there george nappies. the tabs keep coming off!
    I have had no reply to either email.
    I have checked on Asda.co.uk and cannot find a contact number. I would like to speak to somebody in head office in possible can anyone help.
    many thanks
    Originally posted by bobbybuttons
    Hello, I have got asda full address and phone number.
    Asda House,
    South Bank,
    Gtreat wilson Street,
    Leeds
    LS11 5AD.
    Telephone 0113 2417732.
    Hope this helps
    alison
  • Don'tskipit
    • #6
    • 28th Sep 09, 1:19 PM
    • #6
    • 28th Sep 09, 1:19 PM
    Hello, I have got asda full address and phone number.
    Asda House,
    South Bank,
    Gtreat wilson Street,
    Leeds
    LS11 5AD.
    Telephone 0113 2417732.
    Hope this helps
    alison
    Originally posted by allykent

    Hi allykent,
    Tried that number this morning but it's a fax number.

    Found, and got through to ASDA head office on this freephone no.

    0500 100055 for all enquiries and complaints

    Hope this helps others.
    A smile, a 'please' and a 'thank you' cost nothing



  • Cameraguy1950
    • #7
    • 18th Mar 10, 5:10 PM
    ASDA Direct
    • #7
    • 18th Mar 10, 5:10 PM
    Don't bother using this number for complaints regarding ASDA direct all they do is make the right noises and put you through to ASDA direct.
    • Payless
    • By Payless 19th Mar 10, 6:02 AM
    • 2,917 Posts
    • 8,375 Thanks
    Payless
    • #8
    • 19th Mar 10, 6:02 AM
    • #8
    • 19th Mar 10, 6:02 AM
    I emailed them with a complaint a while ago. They did get back to me but it took about a week.
  • cuffie
    • #9
    • 20th Mar 10, 9:44 AM
    • #9
    • 20th Mar 10, 9:44 AM
    I tried to contact them - very hard to get hold of! I called them and explained why I was phoning (one of their light fittings that I bought a year ago exploded over my head shattering glass everywhere), and was e-mailed a customer survey form! I ended up writing. Got a letter back really quickly and there are now further investigations, but I would write if I were you - much quicker than anything else. x
  • basildon-lad
    Hi allykent,
    Tried that number this morning but it's a fax number.

    Found, and got through to ASDA head office on this freephone no.

    0500 100055 for all enquiries and complaints

    Hope this helps others.
    Originally posted by Don'tskipit
    Hi you need a new number

    Asda customer relations team now on Free Phone

    08009520101

    thanks

    Andy ( Home shopping driver Asda Stores South East )
  • petecarter
    buy different nappies next time? theyll soon get the hint
  • mumnpops
    asda - how to send in a complaint.
    go to asda.co.uk
    go to your asda
    click on shop in store
    and fill in the form and send.

    good luck.
  • macl1uk
    The CEO is Andy Clarke,

    Asda Head Office address is
    Asda House,
    South Bank,
    Gtreat wilson Street,
    Leeds
    LS11 5AD.
    Phone number 0113 243 5435

    • Lugh_Chronain
    • By Lugh_Chronain 24th May 11, 2:27 AM
    • 6,734 Posts
    • 15,035 Thanks
    Lugh_Chronain
    Suggest you write to their head office as above, don't waist your time phoning.

    You could also try contacting trading standards and/or customer direct if you think you need further advice.

    customer direct 08454 04 05 06 - there are also a few alternative numbers on SayNoTo0870.com

    Same if you look up trading standards on SayNoTo0870.com

    Good luck!
  • dawnecooper
    Hi you need a new number

    Asda customer relations team now on Free Phone

    08009520101

    thanks

    Andy ( Home shopping driver Asda Stores South East )
    Originally posted by basildon-lad



    Thankyou Andy

    Finally spoke to someone helpful
  • dawnecooper
    Hi you need a new number

    Asda customer relations team now on Free Phone

    08009520101

    thanks

    Andy ( Home shopping driver Asda Stores South East )
    Originally posted by basildon-lad

    Thankyou Andy & basildon lad

    Finally spoke to someone helpful
  • ManicMum
    I'm writing to them. Took school trousers back under 100 day guarantee regarding fabric quality and was refused exchange or refund. Told it just applied to seams coming undone or buttons falling off. Not what it says on the website. Manager was called and even she said same thing. Can not believe they act like this for £3.50 pair of trousers which I was rightly complaining about. Will not be buying them there again so has cost them more than £3.50. How short sighted of them. Obviously don't look for business sense when they hire people.
    • Lugh_Chronain
    • By Lugh_Chronain 26th Sep 11, 4:55 PM
    • 6,734 Posts
    • 15,035 Thanks
    Lugh_Chronain
    Must say ManicMum, I had a similar experience with Argos a few years back, the managers attitude was atrocious - it was the Richmond upon Thames branch. I ended up having to call their head office and got more joy from them, rediculous really. Funny thing is, around about the same time I also had a problem with a video player I bought from John Lewis, they sorted my problem with no quibble. Amazing!

    Was also thinking you could copy what it says on ASDA'S Ts&Cs, maybe you'll have more joy if you do this [hopefully].

    Good luck!
    • rellarips
    • By rellarips 14th Oct 11, 12:48 PM
    • 722 Posts
    • 1,038 Thanks
    rellarips
    I also have had a horrendous time with Asda Direct. I bought a microwave that sounded like a faulty food processor when you turn it on. It sounded like the motor was grinding on itself. I've wasted 5 houirs of my time and nearly £20 in petrol just to get to the point of recieving a refund so I could buy one elsewhere. No apology and diabolical service. I found an email address on another forum for a "linda kellett" who is supposed to be quite high up but she just replied to say she'd passed the complaint on to their 'response' team. who haven't responded after a week.

    Having just seen an advert for Asda Direct claiming to be cheaper than Argos I would have to say the following:
    1. You have to pay for delivery or have it delivered to store but Argos usually have the item in stock for immediate purchase.
    2. If there is a problem you have the hassle of posting it back or returning it to store, who in my experience were unhelpful and made it clear that it's not their problem as Asda Direct are actually a different division of Asda. Additionally they will not accept responsibility for an item you had delivered to a different store, so if like in my case there have been a number of problems they refuse to even offer an apology and direct you back to the store it was delivered to. In my experience, Argos are Argos no matter which store you use to buy and return an item to!
    3. The Asda Direct phoneline is in South Africa and not in the UK. If you call them with a problem they will just direct you to go to the store. In my experience the call centre people were not properly trained and gave us false information.When I called about the faulty microwave I was not asked for any customer information plus the customer service rep had to keep asking someone else for answers because she didn't know.
    4. It is VERY HARD to find any sort of phone number to direct complaints towards with respect to Asda Direct. I'm really grateful to the poster who supplied the phone number as I couldn't find anything online!

    It's been a frustrating experience using Asda Direct. I know it's only ever a small proportion of customers who have problems but I wouldn't recommend Asda Direct after my experience, because if you are unfortunate enough to have a problem you potentially may have a massive headache to sort it out. I wasted time and money using them. Never again!
  • JMRW
    asda head office cutomer service
    the number for Head Office customer services at Asda House in Leeds is 011382 61267 or 0800 9520101 and today having suffered the Asda Direct call centre , I rang them and they were superb. They rang me back and couldn't be more helpful.
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