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  • FIRST POST
    • Syman
    • By Syman 15th Jul 10, 8:50 AM
    • 2,177Posts
    • 5,459Thanks
    Syman
    0 WOW
    9 flights .co.uk
    • #1
    • 15th Jul 10, 8:50 AM
    0 WOW
    9 flights .co.uk 15th Jul 10 at 8:50 AM
    I am looking to buy two tickets to BRAZIL flying in December.

    The best price i could find is from this company http://www.9flights.co.uk/contactus.aspx

    I have been unable to find any online reviews which worries me a little.

    Has anyone got any experience of this company?
    Never put off till tomorrow what you can do today!
    Cos if you do it today and like it...You can do it again tomorrow..
Page 1
  • jammin
    • #2
    • 15th Jul 10, 12:13 PM
    • #2
    • 15th Jul 10, 12:13 PM
    Hi Syman,

    That website has a live chat facility. I've been hanging on for a response now for almost twenty minutes and so I think they most definitely are not genuine.
  • hjf456
    • #3
    • 17th Aug 10, 10:57 PM
    • #3
    • 17th Aug 10, 10:57 PM
    Eek! I've just handed over 470 for a flight to 9flights.co.uk which is non-refundable. I did it on debit card as credit card bookings had a 2% fee. I've got email confirmation, and their site is full of numbers/emails to contact - but it doesn't seem the most professional set-up. Poor spelling etc.

    Beginning to panic now and can't attempt to contact them til the morning. Has anyone had any experience of using this company?
  • babyfruitella
    • #4
    • 18th Aug 10, 7:24 AM
    • #4
    • 18th Aug 10, 7:24 AM
    Eek! I've just handed over 470 for a flight to 9flights.co.uk which is non-refundable. I did it on debit card as credit card bookings had a 2% fee. I've got email confirmation, and their site is full of numbers/emails to contact - but it doesn't seem the most professional set-up. Poor spelling etc.

    Beginning to panic now and can't attempt to contact them til the morning. Has anyone had any experience of using this company?
    Originally posted by hjf456
    I've had no experience of 9flights but I would endeavour to get hold of them first thing this morning if were you. There website is very unprofessional looking. Spelling mistakes a-plenty. What form of debit card did you use? If you used visa, you should be ok if there are any issues as they operate in a similar way to that of a credit card.
    COMP WINS FOR HUBBY & I SINCE SEPTEMBER:
    2 50 DOMINOS VOUCHERS, 13 PAIRS OF FOOTBALL TICKETS, MICROSOFT HOME EDTN, 2 PAIRS OF ALTON TOWERS TICKETS, 1 CASE OF PERCY PIGS, 1 PAIR OF LEATHER LADIES GLOVES, 4 COLLECTION 2000 PRODUCTS, PLAYSTATION 3 WITH FIFA 12, 5* HOTEL STAY IN LONDON, SEASON 6 OF SUPERNATURAL DVD, PERFECT PIZZA VOUCHER
  • Geebee
    • #5
    • 18th Aug 10, 10:30 AM
    • #5
    • 18th Aug 10, 10:30 AM
    Hi Syman, To be honest, i would only worry about this company as much as i would worry about any not seriously well known travel company at the moment with the way things are going. These do have an address you can contact....

    9Flights Offices
    Head Office:
    9Flights
    Suite 12119
    9 Bentinck Street,
    London W1U 2EL
    Tel: 0207 096 8482,
    Fax: 0207 806 8284.


    Or this is their ATOL principle office.....
    Moresand
    38 Riding House Street
    London W1W 7ES



    This is what they say about themselves.... HERE

    9Flights.co.uk is ATOL retail agent for ATOL Holder. 9Flights.co.uk is pan-European travel company serving worldwide travel. 9Flights.co.uk offers a wide range of travel products including a choice of over 150 airlines, more than 65,000 hotels, holidays. 9Flgihts.co.uk is part of 9Flights.co.uk Ltd., 9Flights.co.uk prides itself in its passion for travel and in strong customer experience. The company offers a full range of travel products online, over the telephone.
    I really wouldnt worry too much to be honest.

    GB
    If you can, help others; if you cannot do that, at least do not harm them~Dalai Lama
    How people treat you is their karma; how you react is yours~Wayne Dyer
    Let none find fault in others. Let none see omissions and commissions in others. But let one see one's own acts, done and undone~ch4 vs50
  • hjf456
    • #6
    • 18th Aug 10, 1:17 PM
    • #6
    • 18th Aug 10, 1:17 PM
    So late last night I got a booking confirmation and a link to an e-ticket, which I've printed out and all looks fine.

    On the e-ticket the name of the company is Crystal Travel, who appear to be one of the companies set up by ATOL member Moresand. I found a page of reviews on Review Centre for Crystal Holidays. Most of the reviews are very negative.

    Reading the reviews, I think most people posting on there are talking about Crystal Travel, rather than Crystal Holidays (who are a renowned ski specialist and probably the subject of the bottom few reviews). When you search for 'Crystal Travel reviews' in Google, this series of reviews comes up - and then people probably just start typing away.

    I just spoke to the man at 9Flights who confirmed the booking was all fine, that they did not need copies of my passport, utility bill etc (which they randomly ask for - not sure why) and that the money would be taken from my Visa Debit card today. Once the money's gone, I'll phone the airline to double-check I actually have a seat on the flight.

    So at the moment all is ok, but I'm still not 100% confident I'm not being ripped off..!
    Last edited by hjf456; 18-08-2010 at 1:20 PM.
  • cactusdust
    • #7
    • 18th Aug 10, 1:23 PM
    • #7
    • 18th Aug 10, 1:23 PM
    Seems all is okay. Which airline are you travelling with? Might be worth sticking the passenger reference number (PNR) into the airlines website.

  • hjf456
    • #8
    • 18th Aug 10, 2:01 PM
    • #8
    • 18th Aug 10, 2:01 PM
    Thanks Cactusdust. I've just done that - with Jet Airways - and my booking is there, confirmed. Phew! I'm so glad. Was worried for a bit there.
    • Alan Bowen
    • By Alan Bowen 22nd Aug 10, 2:40 PM
    • 2,708 Posts
    • 1,333 Thanks
    Alan Bowen
    • #9
    • 22nd Aug 10, 2:40 PM
    • #9
    • 22nd Aug 10, 2:40 PM
    Jet Airways is an Indian airline that flies east from London, not west to Brazil. I would be worried if I were you
    • Caz3121
    • By Caz3121 22nd Aug 10, 3:19 PM
    • 9,553 Posts
    • 6,266 Thanks
    Caz3121
    Jet Airways is an Indian airline that flies east from London, not west to Brazil. I would be worried if I were you
    Originally posted by Alan Bowen
    hjf456 is not the OP and hasn't said where they are flying to
  • brendatruman
    Crystal Travel
    Hi

    Ive just booked a flight to kathmandu via Delhi thu Crystal Travel. Same time delay with confirmation and same sense of unprofessionalism. You remain happy hjf456 with your transaction? I am promised eticket tomorrow.

    Thanks
    Brenda
  • stumac85
    An example of some quality customer service here:

    Yasmin
    Hello Guest, my name is Yasmin, how may I help you?
    Guest
    Hi there, my name is XXXXXXX and I booked a flight with yourselves yesterday

    ref XXXXXX

    Just wanted to confirm everything is ok with the order

    Yasmin
    ya tel me wat you want to know

    wait plss i wil let you know

    Guest
    was it recieved ok? And when will the e-ticket be sent out? Cheers

    Yasmin
    yes it is confirmed

    have you paid the amount

    Guest
    i put my credit card details in so i hope so hehe

    Yasmin
    XXXXXXXXX
    these are your details

    Guest
    That's the one
    When will the e-ticket come through?

    Yasmin
    through online u will get it
    but original one u will get from airport

    through online u will get your ticket number
    anything else

    Guest
    and what dates are these due to arrive?

    Yasmin
    ur ticket

    Guest
    yes

    Yasmin
    it will take sum time

    Guest
    ok, just wanted to make sure everything is in order as it is the first time i have booked with 9flights
    when is the 2nd email due to arrive with ticket numbers and confirmation? as i only have 1 email so far

    Yasmin
    for that you have to wait for sumtime you will get that, if no then get back to me

    Guest
    how long is "sumtime", the first email said 24 hours

    Yasmin
    sumtime i will take 1 or 2 hours but sumtime 1 or 2 days also

    Guest
    ok I will await the confirmation, thanks

    Yasmin
    can you jst wait for 2 mins plss

    Guest
    ok

    Yasmin
    may be today evening u will get that

    Guest
    ok many thanks


    "sumtime"
  • jammin
    Jesus christ, who are they employing?
  • stumac85
    I know, it's madness! It is legit though surprisingly
  • donny osmond
    Booking made with 9 flights via skyscraper
    Have had a bad experience with this. Made live booking via skyscraper site. Instead of getting eticket in 24 hours receive call centre message stating that 9 flights have not matched booking with airline and i need to pay extra charges despite making a real time booking. Their receipt states "Please note this booking is Non Refundable and Non Changeble" This is their spelling not mine. Anyone else had a problem?
    Last edited by donny osmond; 23-11-2010 at 2:18 PM.
  • mikesonu
    yes something like this happened to me too its not that reliable.
    • Biggles
    • By Biggles 8th Dec 10, 9:14 AM
    • 6,671 Posts
    • 4,120 Thanks
    Biggles
    I was prepared to give them the benefit of the doubt till I saw that they were coping with the adverse publicity by having staff spam the forum ('kate01' and 'sabastin'), instead of coming on here openly and explaining themselves. That does look shoddy.
  • HXDave
    Biggles, yes, i agree with you there, especially about kate01. joined this morning and only 1 post (joined at 04:30 ish our time - probably dinnertime in India). and just a few spelling & grammar errors.......... lol
    I used to be a Travel Agent
    Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.
    • Voyager2002
    • By Voyager2002 8th Dec 10, 11:11 AM
    • 10,519 Posts
    • 7,027 Thanks
    Voyager2002
    Well, the spam posts have gone.

    I would just like to add that Crystal Travel are extremely well-known and have been around for twenty years or so. Sometimes smaller agents sell air tickets using the registration details from larger ones, including Crystal Travel. A small agency might be unprofessional in terms of customer service and knowing how long it takes for a ticket to be processed (and of course unable to spell properly), yet still deliver the tickets as promised, perhaps at a lower price than that charged by better-established operators.
  • hilaryalexander
    Great packages from crystal travel
    Hi,
    Ya i have the same opinion as you, Crystal Travel is in the travel arena from around 25 years. Now they are Providing great prices and deals for you all Air Travel needs. They have a website crystaltravel.co.uk where u can go and have a live chat with their agents.
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