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9 flights .co.uk
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# 1
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Syman
Old 15-07-2010, 8:50 AM
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Default 9 flights .co.uk

I am looking to buy two tickets to BRAZIL flying in December.

The best price i could find is from this company http://www.9flights.co.uk/contactus.aspx

I have been unable to find any online reviews which worries me a little.

Has anyone got any experience of this company?
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# 2
jammin
Old 15-07-2010, 12:13 PM
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Hi Syman,

That website has a live chat facility. I've been hanging on for a response now for almost twenty minutes and so I think they most definitely are not genuine.
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# 3
hjf456
Old 17-08-2010, 10:57 PM
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Eek! I've just handed over 470 for a flight to 9flights.co.uk which is non-refundable. I did it on debit card as credit card bookings had a 2% fee. I've got email confirmation, and their site is full of numbers/emails to contact - but it doesn't seem the most professional set-up. Poor spelling etc.

Beginning to panic now and can't attempt to contact them til the morning. Has anyone had any experience of using this company?
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# 4
babyfruitella
Old 18-08-2010, 7:24 AM
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Quote:
Originally Posted by hjf456 View Post
Eek! I've just handed over 470 for a flight to 9flights.co.uk which is non-refundable. I did it on debit card as credit card bookings had a 2% fee. I've got email confirmation, and their site is full of numbers/emails to contact - but it doesn't seem the most professional set-up. Poor spelling etc.

Beginning to panic now and can't attempt to contact them til the morning. Has anyone had any experience of using this company?
I've had no experience of 9flights but I would endeavour to get hold of them first thing this morning if were you. There website is very unprofessional looking. Spelling mistakes a-plenty. What form of debit card did you use? If you used visa, you should be ok if there are any issues as they operate in a similar way to that of a credit card.
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# 5
Geebee
Old 18-08-2010, 10:30 AM
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Default

Hi Syman, To be honest, i would only worry about this company as much as i would worry about any not seriously well known travel company at the moment with the way things are going. These do have an address you can contact....

9Flights Offices
Head Office:
9Flights
Suite 12119
9 Bentinck Street,
London W1U 2EL
Tel: 0207 096 8482,
Fax: 0207 806 8284.


Or this is their ATOL principle office.....
Moresand
38 Riding House Street
London W1W 7ES



This is what they say about themselves.... HERE

Quote:
9Flights.co.uk is ATOL retail agent for ATOL Holder. 9Flights.co.uk is pan-European travel company serving worldwide travel. 9Flights.co.uk offers a wide range of travel products including a choice of over 150 airlines, more than 65,000 hotels, holidays. 9Flgihts.co.uk is part of 9Flights.co.uk Ltd., 9Flights.co.uk prides itself in its passion for travel and in strong customer experience. The company offers a full range of travel products online, over the telephone.
I really wouldnt worry too much to be honest.

GB
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# 6
hjf456
Old 18-08-2010, 1:17 PM
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So late last night I got a booking confirmation and a link to an e-ticket, which I've printed out and all looks fine.

On the e-ticket the name of the company is Crystal Travel, who appear to be one of the companies set up by ATOL member Moresand. I found a page of reviews on Review Centre for Crystal Holidays. Most of the reviews are very negative.

Reading the reviews, I think most people posting on there are talking about Crystal Travel, rather than Crystal Holidays (who are a renowned ski specialist and probably the subject of the bottom few reviews). When you search for 'Crystal Travel reviews' in Google, this series of reviews comes up - and then people probably just start typing away.

I just spoke to the man at 9Flights who confirmed the booking was all fine, that they did not need copies of my passport, utility bill etc (which they randomly ask for - not sure why) and that the money would be taken from my Visa Debit card today. Once the money's gone, I'll phone the airline to double-check I actually have a seat on the flight.

So at the moment all is ok, but I'm still not 100% confident I'm not being ripped off..!

Last edited by hjf456; 18-08-2010 at 1:20 PM.
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# 7
cactusdust
Old 18-08-2010, 1:23 PM
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Seems all is okay. Which airline are you travelling with? Might be worth sticking the passenger reference number (PNR) into the airlines website.

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# 8
hjf456
Old 18-08-2010, 2:01 PM
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Thanks Cactusdust. I've just done that - with Jet Airways - and my booking is there, confirmed. Phew! I'm so glad. Was worried for a bit there.
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# 9
Alan Bowen
Old 22-08-2010, 2:40 PM
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Jet Airways is an Indian airline that flies east from London, not west to Brazil. I would be worried if I were you
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# 10
Caz3121
Old 22-08-2010, 3:19 PM
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Quote:
Originally Posted by Alan Bowen View Post
Jet Airways is an Indian airline that flies east from London, not west to Brazil. I would be worried if I were you
hjf456 is not the OP and hasn't said where they are flying to
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# 11
brendatruman
Old 24-08-2010, 10:40 PM
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Default Crystal Travel

Hi

Ive just booked a flight to kathmandu via Delhi thu Crystal Travel. Same time delay with confirmation and same sense of unprofessionalism. You remain happy hjf456 with your transaction? I am promised eticket tomorrow.

Thanks
Brenda
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# 12
stumac85
Old 26-08-2010, 12:01 PM
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An example of some quality customer service here:

Yasmin
Hello Guest, my name is Yasmin, how may I help you?
Guest
Hi there, my name is XXXXXXX and I booked a flight with yourselves yesterday

ref XXXXXX

Just wanted to confirm everything is ok with the order

Yasmin
ya tel me wat you want to know

wait plss i wil let you know

Guest
was it recieved ok? And when will the e-ticket be sent out? Cheers

Yasmin
yes it is confirmed

have you paid the amount

Guest
i put my credit card details in so i hope so hehe

Yasmin
XXXXXXXXX
these are your details

Guest
That's the one
When will the e-ticket come through?

Yasmin
through online u will get it
but original one u will get from airport

through online u will get your ticket number
anything else

Guest
and what dates are these due to arrive?

Yasmin
ur ticket

Guest
yes

Yasmin
it will take sum time

Guest
ok, just wanted to make sure everything is in order as it is the first time i have booked with 9flights
when is the 2nd email due to arrive with ticket numbers and confirmation? as i only have 1 email so far

Yasmin
for that you have to wait for sumtime you will get that, if no then get back to me

Guest
how long is "sumtime", the first email said 24 hours

Yasmin
sumtime i will take 1 or 2 hours but sumtime 1 or 2 days also

Guest
ok I will await the confirmation, thanks

Yasmin
can you jst wait for 2 mins plss

Guest
ok

Yasmin
may be today evening u will get that

Guest
ok many thanks


"sumtime"
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# 13
jammin
Old 26-08-2010, 12:42 PM
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Jesus christ, who are they employing?
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# 14
stumac85
Old 26-08-2010, 2:01 PM
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I know, it's madness! It is legit though surprisingly
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# 15
donny osmond
Old 23-11-2010, 2:15 PM
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Default Booking made with 9 flights via skyscraper

Have had a bad experience with this. Made live booking via skyscraper site. Instead of getting eticket in 24 hours receive call centre message stating that 9 flights have not matched booking with airline and i need to pay extra charges despite making a real time booking. Their receipt states "Please note this booking is Non Refundable and Non Changeble" This is their spelling not mine. Anyone else had a problem?

Last edited by donny osmond; 23-11-2010 at 2:18 PM.
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# 16
mikesonu
Old 26-11-2010, 2:33 PM
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yes something like this happened to me too its not that reliable.
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# 17
Biggles
Old 08-12-2010, 9:14 AM
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I was prepared to give them the benefit of the doubt till I saw that they were coping with the adverse publicity by having staff spam the forum ('kate01' and 'sabastin'), instead of coming on here openly and explaining themselves. That does look shoddy.
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# 18
HXDave
Old 08-12-2010, 9:23 AM
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Biggles, yes, i agree with you there, especially about kate01. joined this morning and only 1 post (joined at 04:30 ish our time - probably dinnertime in India). and just a few spelling & grammar errors.......... lol
I used to be a Travel Agent
Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.
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# 19
Voyager2002
Old 08-12-2010, 11:11 AM
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Well, the spam posts have gone.

I would just like to add that Crystal Travel are extremely well-known and have been around for twenty years or so. Sometimes smaller agents sell air tickets using the registration details from larger ones, including Crystal Travel. A small agency might be unprofessional in terms of customer service and knowing how long it takes for a ticket to be processed (and of course unable to spell properly), yet still deliver the tickets as promised, perhaps at a lower price than that charged by better-established operators.
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# 20
hilaryalexander
Old 11-01-2011, 9:19 AM
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Thumbs up Great packages from crystal travel

Hi,
Ya i have the same opinion as you, Crystal Travel is in the travel arena from around 25 years. Now they are Providing great prices and deals for you all Air Travel needs. They have a website crystaltravel.co.uk where u can go and have a live chat with their agents.
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