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  • FIRST POST
    • Robert2009
    • By Robert2009 23rd Jun 10, 8:07 PM
    • 337Posts
    • 169Thanks
    Robert2009
    Eon freephone number, is there one?
    • #1
    • 23rd Jun 10, 8:07 PM
    Eon freephone number, is there one? 23rd Jun 10 at 8:07 PM
    To an Eon rep

    I notice that the CS phone number is an 0845 number which Virgin charge the earth for

    Also 16p for a 1 sec call, I hate BTs answer call back whatever it is called when the number is engaged, and my sister wonders why I never call her

    Why should I pay if she is on the phone?

    Anyway back on subject.

    Is there an 0800 number I can call about an account query?

    Email is not an option.

    Thanks, Rob
Page 1
  • KimYeovil
    • #2
    • 23rd Jun 10, 8:34 PM
    • #2
    • 23rd Jun 10, 8:34 PM
    Why are you so special? Why do you think an occasional phone call should be paid through fuel charges rather than directly through your telephone bill? Use your provider of choice, Virgin, and pay the fees they demand and stop being weird.

    Or write a letter.

    Or walk to a call box.

    Or use a mobile.
    • goodybags
    • By goodybags 23rd Jun 10, 11:12 PM
    • 110 Posts
    • 33 Thanks
    goodybags
    • #3
    • 23rd Jun 10, 11:12 PM
    eon freephone
    • #3
    • 23rd Jun 10, 11:12 PM
    you could try take a look on
    www.saynoto0870.com
    • ANGLICANPAT
    • By ANGLICANPAT 23rd Jun 10, 11:35 PM
    • 1,040 Posts
    • 333 Thanks
    ANGLICANPAT
    • #4
    • 23rd Jun 10, 11:35 PM
    • #4
    • 23rd Jun 10, 11:35 PM
    The account query may well be caused by an Eon error so why shouldnt the other person speak to them for free if there IS a freephone number -- the OP is only asking.
    • Ypaymore
    • By Ypaymore 24th Jun 10, 2:55 AM
    • 2,693 Posts
    • 1,026 Thanks
    Ypaymore
    • #5
    • 24th Jun 10, 2:55 AM
    • #5
    • 24th Jun 10, 2:55 AM
    Search at http://saynoto0870.com/search.php and your find some Eon Freephone Numbers.

    Suggest to your sister she gets a answering machine and drops BT Callminder.

    Consider using 18185 via their 0808 freephone number for cheaper calls from Virgin Media including 0845.

    http://www.18185.co.uk/mobilerates.php
  • gerrardfan
    • #6
    • 24th Jun 10, 4:29 AM
    • #6
    • 24th Jun 10, 4:29 AM
    use the following - 0800 0510760 - its the number for new customers but anyone can phone it.

    just say you have an enquiry and ask to be put through to the right dept.
  • E.ON Company Representative: Malc
    • #7
    • 25th Jun 10, 1:53 PM
    E.ON freephone numbers
    • #7
    • 25th Jun 10, 1:53 PM
    To an Eon rep

    I notice that the CS phone number is an 0845 number which Virgin charge the earth for

    Is there an 0800 number I can call about an account query?

    Email is not an option.

    Thanks, Rob
    Originally posted by Robert2009
    Hi Rob

    There are many different numbers for the various departments that deal with E.ON queries. Some are freephone, some are not.

    If you drop an email to the address in my Profile with details of your query, I will see what is available.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • lemontart
    • By lemontart 26th Jun 10, 8:40 AM
    • 5,739 Posts
    • 7,209 Thanks
    lemontart
    • #8
    • 26th Jun 10, 8:40 AM
    • #8
    • 26th Jun 10, 8:40 AM
    try 0800 363 363
    • MEMBER02
    • By MEMBER02 26th Jun 10, 7:28 PM
    • 791 Posts
    • 730 Thanks
    MEMBER02
    • #9
    • 26th Jun 10, 7:28 PM
    • #9
    • 26th Jun 10, 7:28 PM
    I m in the process of switching from edf to eon fix online 8,having been with edf i have to admit their cs was excellent but the winner for me was they use 0800 numbers not rip off 0845/0844 like eon!!! these 0845 type numbers generate income for the company meaning the consumer is paying a additional cost on the price of the call which goes to the company you are calling(see say no to 0870)iam with virgin who charge about 10p per minute for these calls(dont be fooled by cs staff telling you they are a local charged call,they are not they are a type of premium priced number)anyway i have found some 0800 numbers which i intend to use until eon decide to block them and make us use the 0845 number.beware of these 0844/0845/0871 numbers.
    • MEMBER02
    • By MEMBER02 26th Jun 10, 8:26 PM
    • 791 Posts
    • 730 Thanks
    MEMBER02
    [QUOTE=KimYeovil;34075825]Why are you so special? Why do you think an occasional phone call should be paid through fuel charges rather than directly through your telephone bill? Use your provider of choice, Virgin, and pay the fees they demand and stop being weird.

    Or write a letter.

    Or walk to a call box.

    Or use a mobile.[/QUOTE
    What a horrible reply!!!!!!! if eon used 01/02 geographical numbers i would slightly agree with you,but they use 0845 numbers which the op will be charged a premium to call this number,why should the op pay for the call and pay eon a percentage(hidden in cost of the expensive per minute cost) on top of the call cost to speak to THEIR customer services,go to the website say no to 0870 and find out about 0845/0844 numbers also known as non geographical numbers,then you might sympasise with the people that have to use them.p.s why dont you call a 0845/44 number on youre mobile and see what you will be charged,and it will not be included in youre inclusive minutes!!
    Last edited by MEMBER02; 26-06-2010 at 8:31 PM.
  • coldstreamer
    I tried all this morning to enter my meter readings online and by phone no joy, found my way here and used the 0800 number spoke a a rep explained etc. he took my readings job done. Thanks for the info.
  • E.ON Company Representative: Malc
    E.ON website very slow
    Hi coldstreamer

    Really sorry you couldn't put your meter readings online this morning.

    I've just posted on another thread about the problems we're having with the website. Not sure what's happening at the moment but glad you're sorted.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Airmike23
    Eon 0845 no's are charged at local rates
    • st999
    • By st999 1st Nov 10, 8:20 PM
    • 1,106 Posts
    • 607 Thanks
    st999
    Eon 0845 no's are charged at local rates
    Says who?

    They are not local rate with Virgin.

    Local rates with Virgin are 11.99p cc plus 8.5p a min so cheaper than an 0845 call at a cost of 11p cc plus 10 ppm.

    Please check your facts and figures before posting inaccurate information.
  • Airmike23
    it's not inaccurate, based on a bt landline which the majority of folks still have, I appreciate there are now other telecoms providers with their own set of rates, but again not only power co's who use 0845 no's and as a customer it is your choice who your telecoms is from, point of interest I'm on virgin media, but my mobile package is so good that it is only ever 08 tel no's that I call on the land line so even taking into account your costs of calling an 0845 no st999, my phone bill is still titchy - but that's my situation and I understand for some folks this will still be an issue, all you can do is work with what you've got, folks want cheaper deals, power companies are in the business of making money, hence no "standard" freephone no, but as the Eon rep stated there are still freephone no's for that co, one is 0800 0511626.
    • st999
    • By st999 1st Nov 10, 9:57 PM
    • 1,106 Posts
    • 607 Thanks
    st999
    The OP is with Virgin, as am I, and he specifically mentioned Virgin
    I notice that the CS phone number is an 0845 number which Virgin charge the earth for
    He did not mention BT which you assummed the OP was with, did you actually read the original post that was made on the 23rd June?

    And if you did notice that the OP was with Virgin why did you think you had to answer a post that had already been answered with a bit of information that had nothing to do with the original post?

    And your sweeping statement that
    Eon 0845 no's are charged at local rates
    is not true. It might be for BT but not for everyone.

    it's not inaccurate, based on a bt landline which the majority of folks still have,
    another sweeping statement.
  • daviessales
    Billing landline number
    Here is eon's landline no for billing
    03450599905
  • Atidi
    Here is eon's landline no for billing
    03450599905
    Originally posted by daviessales
    Thanks for joining MSE and digging out this 2 year old thread.

    Have you looked at saynoto0870.com?
    You may wish to add the number to that site if it's not already included
  • dave-eye
    use the following - 0800 0510760 - its the number for new customers but anyone can phone it.

    just say you have an enquiry and ask to be put through to the right dept.
    Originally posted by gerrardfan




    i know this is anold thread but this number still works

    thanks
  • Mrs SLP
    use the following - 0800 0510760 - its the number for new customers but anyone can phone it.

    just say you have an enquiry and ask to be put through to the right dept.
    Originally posted by gerrardfan
    Brilliant, just tried this, hardly had to wait and good service received. Thanks
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