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  • FIRST POST
    Grandpappajim
    The Great British Mobility Group
    • #1
    • 20th Jun 10, 4:14 PM
    The Great British Mobility Group 20th Jun 10 at 4:14 PM
    The Great British Mobility Group
    Have you been ripped off , let down or badly treated by this company?
    If you have please let me have some details. I want to build up a dossier of victims so that I can bring this company to book. But I need your story.

    I have read so many stories about elderly people being ripped off for thousands of pounds for grossly over priced items.

    I will really appreciate any help you can give me at this research stage. A lot of people don’t realise that the traumatic effect of being ripped off and bullied has on the health of elderly folk. It shouldn’t happen. E-mail me if you can help
Page 1
  • trumpton
    • #2
    • 20th Jun 10, 5:27 PM
    • #2
    • 20th Jun 10, 5:27 PM
    Hi Jim. Unfortunately, this field (pressure selling to the elderly) is not rigorously regulated and is usually commission based, so the opportunities for fraudulent and oportunistic behaviour (to put it mildly) is massive.

    There are several firms already posted about on MSE, most recently the very nasty Virgo Healthcare. I see you have already seen the large thread on GBM - unfortunately people tend to post once about them and them don't check for messages etc, so it is difficult to get back in touch.

    I see they have been in trouble with ASA:

    http://www.asa.org.uk/Complaints-and-ASA-action/Adjudications/2009/2/The-Great-British-Mobility-Group/TF_ADJ_45749.aspx

    I can only suggest you try Watchdog/Rogue Traders and local newspapers who may be interested in a personal story. Trading Standards are very hit and miss with these kind of companies, but anyone with a complaint needs to go through them so they can make sure they continue to collect evidence.
  • Grandpappajim
    • #3
    • 20th Jun 10, 6:43 PM
    • #3
    • 20th Jun 10, 6:43 PM
    Thanks trumpton. I was aware of the report from the, Advertising Standards Authority (ASA) but the Great British Mobility Group (GBMG) have completely ignored them and are still running their “Buy one get one free” advertising campaign.
    Unfortunately the TV companies, like, rogue traders and watchdog have to attract viewers, one complaint doesn’t make a summer, but if I could provide them with a hundred complaints they will run with it.

    This company (GBMG) thinks it is above the law, most of the elderly people who have been ripped off by this firm are simply too weak and/or too ill to put up a fight. I will take up that fight for them with vigour, aggression and a passion and give these poor folk back their pride. Very often the feeling of inadequacy and the inability to fight back hurts and causes more pain than the financial loss.

    To succeed in this I need lot of cases to make people sit up. This is what I am doing now, gathering information and cases.

    Thanks again for your help.

    Kind Regards

    Jim
    • Paul Varjak
    • By Paul Varjak 21st Jun 10, 7:00 AM
    • 4,313 Posts
    • 2,771 Thanks
    Paul Varjak
    • #4
    • 21st Jun 10, 7:00 AM
    • #4
    • 21st Jun 10, 7:00 AM
    I note you are from Derbyshire so try calling PC Shealagh Ensor on 0345 123 3333, who works for a special team targetting this sort of crime.

    You could also try calling Trading Standards to see if they would contact Watchdog too, with cases they already have on file - that would mean contacting the 'home authority' where Great British Mobility are based.

    I know that Great British Mobility advertise in the Motability magazine - try contacting them, telling them of your concerns and other advertisers too.

    Also contact the ASA if they are breaching advertising rules and if found in your favour, use this as a 'lever' to pressurize Trading Standards and advertising magazines. If they keep breaching advertising rules, ASA will act to stop advertising.

    But, remember, ASA only look at paid-for advertising, so cannot look at companies own websites!

    Trading Standards departments would love to bring such companies to task but months of investigation often end in failure because the vulnerable do not make good witnesses at court!
  • angela 55
    • #5
    • 28th Jun 10, 5:10 PM
    • #5
    • 28th Jun 10, 5:10 PM
    The Great British Mobility Group
    Have you been ripped off , let down or badly treated by this company?
    If you have please let me have some details. I want to build up a dossier of victims so that I can bring this company to book. But I need your story.

    I have read so many stories about elderly people being ripped off for thousands of pounds for grossly over priced items.

    I will really appreciate any help you can give me at this research stage. A lot of people don’t realise that the traumatic effect of being ripped off and bullied has on the health of elderly folk. It shouldn’t happen. E-mail me if you can help
    Originally posted by Grandpappajim
    my elderly mother has been waiting since April for a £450 refund from this group, having made numerous phone calls and being promised a call back I have recieved 1 which said a refund would be in June, to date no refund and disgraceful customer service, my mother cancelled her order of a bed for my termilly ill father with in 7 days cooling off period. Please let no other elderly person be subjected to this company.
  • trumpton
    • #6
    • 28th Jun 10, 5:54 PM
    • #6
    • 28th Jun 10, 5:54 PM
    Angela, if you haven't already done so, I strongly urge you to cobtact Trading Standards through Consumer Direct: 08454 04 05 06

    http://www.consumerdirect.gov.uk/contact

    They need to be aware of every single case involving this company so that they can build a case against them. As with so many other companies that prey on the elderly, I believe they withold refunds in the hope that the person will simply give up, or I suspect be too ill or frail to persist, or even die.

    Remember it is always worth trying your credit card company for a charge back if you paid by cc. Please keep us updated.
    • Paul Varjak
    • By Paul Varjak 28th Jun 10, 6:08 PM
    • 4,313 Posts
    • 2,771 Thanks
    Paul Varjak
    • #7
    • 28th Jun 10, 6:08 PM
    • #7
    • 28th Jun 10, 6:08 PM
    I think everyone who has problems with scoundrels like this should also report them to the magazine they saw the advert in.
  • angela 55
    • #8
    • 29th Jun 10, 8:50 AM
    • #8
    • 29th Jun 10, 8:50 AM
    my mother paid with her debit card however my brother had phoned her bank to ask them to stop any payment within the 7 dayperiod, we have her bank statement that shows it was taken out on the 31st march, this was at least 2 weeks later after the cancellation, would the bank then have to be liable to give her refund as the failed to follow the instrution made, thanks for your advice.
  • trumpton
    • #9
    • 29th Jun 10, 1:06 PM
    • #9
    • 29th Jun 10, 1:06 PM
    Did you cancel with the company in writing? If so they should not have taken the money. I would certainly get on to the bank again, although I thought debit card transactions came out the same day or the next day.
    • Paul Varjak
    • By Paul Varjak 29th Jun 10, 1:31 PM
    • 4,313 Posts
    • 2,771 Thanks
    Paul Varjak
    I think once you have authorised a debit card transaction, the card company has to honour that irrespective of any instruction you may give to the card after the treansaction was authorised.

    Unfortunately, you are not protected under section 75 of the Consumer Credit Act 1974 as it was a debit card purchase, so you cannot hold the card company liable.

    You could (depending on the type of debit card) ask the card issuer to issue a 'chargeback' but the the mobility company could challenge this. However, if there is proof that there was a cancellation withon the 7 day period then any challenge by the company could, perhaps, be viewed as 'fraudulent'.
  • Corpsebride86
    Contact the Mirror newspaper!

    The reporters are called penman and sommerlad they are fantastic! my partner was scammed and they investigated it and printed it in the paper, their investigations also show up on google web searches! if you go to the mirror website u will find them under mirror investigates! and they love exposing these con company websites and ads to public!

    regards

    Kirsty
    xx
  • angela 55
    Thanks to all for your advice, I have contacted trading standards who have advised writing to them again with a 7-14 refund date and to contact them if nothing has been recieved. Where do these companies get off in scamming the vulnerable, I had only requested a brochere for mum with no calls via their internet site, in hindsight I only wished I had been there, after giving her a price for a bed she had told the 'salesman' she wanted her family involved , he told her she did not need them there, she trusted this guy.
  • Corpsebride86
    They are sick! Im on a work placement for a mobility company and im trying to promote them and its scum like this who stop the elderly and vulnerable seeking help from reputable companies (we are NHS voucher chair suppliers)

    you could also try threats of small claims court! i think its the distance selling regulations where as you have to be given the 14 day cooling off period and within that time if you cancel you have to be returned to the status you were in before youmade the "agreement" if you look on google you should find some guff to put into a letter, I truely hope you get the money back.

    Best wishes

    Kirsty
    xx
  • Vanda Lawrence
    Hi Jim,

    My parents ordered 2 chairs and paid their deposit of half the cost on 4th May. Delivery was quoted as 4-6 weeks. 10 days ago they rang to find out when to expect delivery only to be told that there had been a problem with the supply of leather, hence delay on delivery. I have tried to contact the company this morning but so far have only been able to leave a message and am waiting for them to ring back. From what I see on your link, this is not likely to happen. Anyway, I'll keep trying and get back to you with more info.

    Vanda
  • angela 55
    Good luck Vanda, the only way to get a reply to a call is to go through sales, otherwise you can only get through to switch board who take a message and never pass it on, I have seen loads of bad reveiws regarding this company now and they are still operating, as I said good luck to you and I hope you recieve your order, I think the problem only arises when a refund is needed. Angela
  • keepindependent
    The best advice I can give anyone when dealing with mobility companies is ask for the price before ever allowing a salesman into your home. If the company will not give you a price over the phone they do not entertain them. They will be expensive. A colour advert full page in say the daily mirror would be around £9000 for the day, the customers have to pay this obviously.This company in question spend thousands and thousands a week, they pay great commission(it will be around 15 to 20% for the self-employed sales rep. The higher the price the more his commission.
    The pitch will be fine tuned, they will stay a minimum of 2 hours(people buy from people they like), and they will deliver extreamley quick so you dont have time to "think about it"
    Always ask about price before having someone come round, no price, no visit.
    • Paul Varjak
    • By Paul Varjak 15th Jul 10, 2:05 PM
    • 4,313 Posts
    • 2,771 Thanks
    Paul Varjak
    I would agree wholeheartedly with the advice not to deal with any company that will not give a price for goods over the phone (whatever their excuse for not providing a price).

    The ONLY reason companies will not provide prices over the phone is so that they can get into your home and give you a high pressure sales pitch.

    The fact is that companies are supposed to provide you with prices over the phone, according to a Principal Trading Standards officer I spoke to, the problem seems to be in enforcing the legislation!
    • amacuk
    • By amacuk 15th Jul 10, 2:11 PM
    • 16 Posts
    • 5 Thanks
    amacuk
    Great British Mobility Company - seeking Voluntary Arrangement with Creditors
    My mother (who has two chairs on order with this Company) has today received a notice from Hazlewoods LLP that The Great British Mobility Company Limited is seeking to enter into a Company Voluntary Arrangement with it's creditors.

    As my mother has paid a substantial deposit she is classed as a creditor.

    I suggest readers contact the company to discuss the situation. They are trying to continue to trade and appear to be taking their responsibilities to Customers seriously. Hazlewoods LLP are the Nominee, based in Gloucester. I believe they have around 200 Customers who have paid deposits but not yet received the goods.
  • angela 55
    My mum has also recieved a letter about GBM, seems they have taken the easy way out, and they say they are to pay the money back over 10 months, so the lies about a cheque ready to post was all lies. Mum needs the money now as Dad passed away on the 4th July. I hope they never trade again and the owner rots.
    • Paul Varjak
    • By Paul Varjak 16th Jul 10, 1:42 AM
    • 4,313 Posts
    • 2,771 Thanks
    Paul Varjak
    I would suggest making contact with the publication that you saw Great British Mobility Mobility advertise in and tell them of the current situation of Great British Mobility and its creditors.

    Also make the point that Great British Mobility does NOT take its responsibilities seriously as it fails to abide by the law to make clear the prices of its products.
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