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  • FIRST POST
    • Stompa
    • By Stompa 14th May 10, 9:19 AM
    • 7,354Posts
    • 3,512Thanks
    Stompa
    British Gas Text Message
    • #1
    • 14th May 10, 9:19 AM
    British Gas Text Message 14th May 10 at 9:19 AM
    This morning I received a text message from British gas saying:

    Avoid an estimated bill & reply free in next 3 days with your gas read in the following format e.g. G1234 or G12345 or visit britishgas.co.uk

    Now that's all very well, but I switched away from British Gas a couple of months ago.

    So, is this a text sent in error? Has the switch not happened?

    Is it worth phoning British Gas or my new supplier to check? (something I'd prefer to avoid if possible!)
    Stompa
Page 1
    • glider3560
    • By glider3560 14th May 10, 9:43 AM
    • 2,905 Posts
    • 1,715 Thanks
    glider3560
    • #2
    • 14th May 10, 9:43 AM
    • #2
    • 14th May 10, 9:43 AM
    I received a similar message about 4 weeks after moving out of a place supplied by BG. I just ignored it.

    Did you last bill from BG actually state that it was a final bill?

    • Stompa
    • By Stompa 14th May 10, 10:53 AM
    • 7,354 Posts
    • 3,512 Thanks
    Stompa
    • #3
    • 14th May 10, 10:53 AM
    • #3
    • 14th May 10, 10:53 AM
    I received a similar message about 4 weeks after moving out of a place supplied by BG. I just ignored it.

    Did you last bill from BG actually state that it was a final bill?
    Originally posted by glider3560
    Good thinking, yes the last bill is entitled "Your final gas statement". Oddly though, the final meter reading on that final bill is some 18 units less than the switch reading I gave to both my new supplier and BG - which is a bit puzzling!

    Sounds like it's safe to ignore the text. Perhaps BG are still responsible for reading the meter, even though they no longer supply me?

    Thanks
    Stompa
  • Premier
    • #4
    • 14th May 10, 12:45 PM
    • #4
    • 14th May 10, 12:45 PM
    ... Perhaps BG are still responsible for reading the meter, even though they no longer supply me?

    Thanks
    Originally posted by Stompa
    I doubt that's the case.
    Even if it is, you can't input readings for a competitor at britishgas.co.uk, you would have been directed to your current supplier's website.

    I would be inclined to ignore, or provide the reading direct to your current supplier only.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • KimYeovil
    • #5
    • 14th May 10, 1:00 PM
    • #5
    • 14th May 10, 1:00 PM
    The title on the bill is just a label it is not a contractual revoking of entitlement to receive corrected payment for goods any time up to six years later.

    Once you receive the first bill check the starting readings with the end readings. If there is a difference then approximate the cost and make sure it is not so much that it would cause a problem if it is subsequently chased down.
    • Stompa
    • By Stompa 14th May 10, 1:55 PM
    • 7,354 Posts
    • 3,512 Thanks
    Stompa
    • #6
    • 14th May 10, 1:55 PM
    • #6
    • 14th May 10, 1:55 PM
    Once you receive the first bill check the starting readings with the end readings. If there is a difference then approximate the cost and make sure it is not so much that it would cause a problem if it is subsequently chased down.
    Originally posted by KimYeovil
    Thanks, I'll certainly check when the first bill arrives.
    Stompa
  • pyueck
    • #7
    • 14th May 10, 11:29 PM
    • #7
    • 14th May 10, 11:29 PM
    Thanks, I'll certainly check when the first bill arrives.
    Originally posted by Stompa
    Learn from my experience, ring up the bank and cancel any british gas DD's.
    • Stompa
    • By Stompa 15th May 10, 9:06 AM
    • 7,354 Posts
    • 3,512 Thanks
    Stompa
    • #8
    • 15th May 10, 9:06 AM
    • #8
    • 15th May 10, 9:06 AM
    Learn from my experience, ring up the bank and cancel any british gas DD's.
    Originally posted by pyueck
    Thanks, but I paid BG quarterly by DD, so should (if the worst were to happen) get a bill a couple of weeks or so before any DD is taken.
    Stompa
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