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How to Claim From Ryanair (Volcanic Disruption)
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# 1
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petefromblackpool
Old 04-05-2010, 9:24 PM
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Default How to Claim From Ryanair (Volcanic Disruption)

First time poster would like to say thanks to this forum which was a life line whilst stuck in spain due to the disruption.

Since returning i've managed to find a form on the Ryanair website whch my be some help to others.

EDIT ; I'm a first time user and cannot post links, but PM me by all means!

Its seems well hidden, no suprise there then!

Interested to see how others do. I'm approximatly 1k out of pocket (but alot browner), after 8 extra days on the Costa Del Sol.

Good luck and thanks to those who gave good advice on the main thread, especially CityBoy.
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# 2
higueron
Old 05-05-2010, 9:14 AM
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Default ryanair volcanic ash

if you decide to rebook if your flight has been canceled do you get the new flight for the same price you paid for your original flight I have looked on the ryanair website but dont see any clarification on this.
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# 3
melb
Old 05-05-2010, 12:17 PM
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i didn't see any mention of that form when i submitted a letter with photocopies of my receipts for food and accommodation. I hope my letter won't be rejected automatically because i didn't follow procedure. I send these off last friday 30 April - does anyone know offhand when that form appeared on the site?
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# 4
steve1500
Old 05-05-2010, 12:35 PM
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I only saw it the other day & that was by fluke looking for the address where to send the paper work.

What is interesting to note is that RyanAir are asking for VAT receipts. (Not that the regulations make any reference to having to provide them)We rented an apartment in Spain for the week which had to be extended for a further 4 days. So no VAT receipt there. We also had to get a taxi to the airport as there were 3 of us including a 3 year old. We can easily prove that we where staying 30 miles South of Malaga.

I would suggest that if you have access to Adobe Acrobat Writer (As they haven't made the document available in Word) that you use that to fill in the claim form, print it off sign it, scan back in and then send it via fax using your computer. For those not quite sure how to do that. Go to Outlook then Help and just type in fax it will tell you how to do it. If you work for the NHS, NHS mail has this built in facility

They are also saying that they will send you an email contact for you to email your receipts - They certainly aren't going out of their way to make it easy to claim.

Something tells me this is going to end up in the County Court
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# 5
steve1500
Old 05-05-2010, 2:05 PM
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This is the print out from my computer

The message was delivered at 12:56:29 GMT on Wed, 05 May 2010.
Message delivered to fax 0035318121663.
CSID Received from fax machine was "Ryanair"
Delivery took 107 seconds (3 pages).
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# 6
milzee123
Old 06-05-2010, 12:42 PM
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Quote:
Originally Posted by steve1500 View Post
I only saw it the other day & that was by fluke looking for the address where to send the paper work.

What is interesting to note is that RyanAir are asking for VAT receipts. (Not that the regulations make any reference to having to provide them)We rented an apartment in Spain for the week which had to be extended for a further 4 days. So no VAT receipt there. We also had to get a taxi to the airport as there were 3 of us including a 3 year old. We can easily prove that we where staying 30 miles South of Malaga.

I would suggest that if you have access to Adobe Acrobat Writer (As they haven't made the document available in Word) that you use that to fill in the claim form, print it off sign it, scan back in and then send it via fax using your computer. For those not quite sure how to do that. Go to Outlook then Help and just type in fax it will tell you how to do it. If you work for the NHS, NHS mail has this built in facility

They are also saying that they will send you an email contact for you to email your receipts - They certainly aren't going out of their way to make it easy to claim.

Something tells me this is going to end up in the County Court
Thanks for the faxing info Steve. I have just managed to find Ryanairs 'official' claim form and you are soooo right..They are NOT making it at all easy for us ! V.A.T receipts- Oh yes!...we're all left stranded in a foreign country and thanks to them,have to feed,water and accommodate ourselves and families at our own expense for an un-disclosed amount of time on a credit card already stretched to it's limit ! All the proof is on our credit card statement but I bet they'll kick up and turn the screws further ! To say 'I Hate Ryanair' would be an understatement !
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# 7
ajmace
Old 07-05-2010, 1:31 PM
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Default My posted claim

I too sent a letter with copies of my receipts on Monday April 26th. Of course I have heard nothing yet....

I sent it to Ryanair Compensation Department, Dublin Airport, Co Dublin, Ireland. Was this the correct address?

Is it worth sending in the recently-discovered applicvtion form as well?

Has anyone had a confirmation yet to a posted claim?

Thanks everyone. I agree with 'don't get mad get even'.
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# 8
steve1500
Old 07-05-2010, 3:13 PM
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I'm not expecting to hear anything from Ryanair for a few weeks & that will only be to provide me with an email address where to send the receipts, then no doubt a few more to receive a reply saying they aren't happy with the receipts and so on & so on. At which point I will probably get bored with their tactics & go tottering off to the County Court or more likely www.moneyclaim.gov.uk

If we do end up in the Courts hopefully some far more enlightened person than me can tell us what we can start adding on as "extras" Like all the time we have had to spend on the matter, because Ryanair have not made things easy
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# 9
debdog
Old 11-05-2010, 10:47 AM
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Exclamation ryanair claim form

I have just filled in the claim form for expenses whilst being stranded because of the volcanic disruption.
Tried faxing to 3 different numbers and none will work!!!!!!!!
Tried ringing as well , no reply !!!!
What next ??
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# 10
steve1500
Old 16-05-2010, 4:04 PM
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Jusy lifted from RyanAirs website

Following the closure of European airspace between the 15-22 April 2010 we are dealing with a large volume of correspondence. We are currently answering complaints within 28 days of receipt. Please do not resubmit your correspondence as this may lead to a further delay in response. Ryanair thank you for your co-operation.
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# 11
beni26
Old 22-05-2010, 6:17 PM
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I put a claim in on the 25th april as i was stuck in Venice an extra 7 days but i sent my claim to Compensation dept,PO BOX11451,SWORDS,CO DUBLIN,IRELAND.
Was this the wrong address,also i just sent a list and copies of my reciepts as i didnt know there was aform to fill in,does anyone know if this will be allright?
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# 12
petefromblackpool
Old 25-05-2010, 11:06 AM
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To update the thread i faxed over the form to Ryanair on 7th May. Not any response by them as yet. Suppose i'll have to wait the 28 days!
Good luck all.
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# 13
sockdrawer
Old 23-06-2010, 10:05 PM
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Had this response from Ryanair after being stuck in Italy for an extra two weeks because of the volcanic disruption. Family of two adults a 12 year old child and a 10 year old child claiming reimbursement of £812 accommodation, (4 fraught and expensive days in Bologna with no cooking facilities, then thanks to our kind landlady back to her holiday apartment for the remainder of the time)£158 transport (train and airport bus) back to our apartment then back to the airport and £1363 for meals (breakfast lunch and tea) in both Bolgona where we had to eat out, and both supermarket food and a few meals (to get internet access) in town at the apartment. Total 2175.09.
We arrived at Bologna check in the first day of the disruption at 7.30am when all flights to Edinburgh had stopped. We were told to "find accommodation" and handed a sheet. We are worried that we did not choose hotel accommodation and instead chose the cheaper option of going back to our landlady's apartment after a few days in hotel accommodation in Bologna, but looking on the air transport users site, it says in their volcano pack that they are liable to pay for hotel accommodation, and Ryanair state hotel accommodation.(nothing about going self catering), and we simply couldn't afford a hotel. Rooms alone were £100 a night, and while we stayed booked with ryanair, the flights kept getting cancelled until we had been in Italy another 2 weeks beyond our scheduled leaving date.

Put in a claim form at the end of May by fax, and had this reply today by e-mail:
Dear Customer

I refer to our recent correspondence regarding your disrupted flight(s).

We now invite you to submit your reasonable expense claim along with the original receipted expenses for hotel accommodation food and transport to/from the airport which were incurred whilst waiting to travel on the next operating Ryanair flight.

To access the form click on the below weblink and complete the Expenses Claim Form online, then print and sign the form and return to the address provided, ensuring that you attach all the original VAT registered receipts to support the claim. On receipt of the required documentation, we will work with our insurance assessment team to process valid reasonable claims.

https://www.ryanaireu261.com/default...b-nCc=32315509

Please note that due to large scale of this flight disruption it may take up to 8 weeks to finalise your claim.

Yours sincerely,

Ryanair Customer Services

I can't get the form link to work (can someone else please try?)
I have all my receipts, but none of them are VAT receipts as Italy doesn't have VAT. They do show Italian tax though. Will this matter?
Susan, our landlady at the apartment has sent me an e-mail stating the price of the apartment and what we paid. Does this count as a receipt?
Did it matter we went self catering?
I'd be grateful for some advice. I've collated the receipts, but I'm reluctant to send the originals, does anyone know if photocopies will do?

I'm worried that we shopped at the supermarkets rather than going out for properly receipted meals all the time, but we couldn't afford to do that, and so I just cooked to save money. Does anyone know if that will matter?

Thank you in advance.
Saving up £25000/£3500 by Jan 1st 2012 by selling my clutter. Remember I'm doing it for Dad.
Textiles, languages, travel and a lovely home are not stupid things to want. You have immediate family's support.Appreciate what I've achieved so far. Other people's opinion of me is none of my business.

Last edited by sockdrawer; 23-06-2010 at 10:31 PM.
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# 14
kenny_barlow
Old 24-06-2010, 11:05 AM
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Default more delaying tactics

I to have recieved the same email from ryan air 28days after my original claim. I have sent originals by recorded delivery already and the link to web site does not work. I have replied saying they have 14 days then I will seek legal advice.

This kind of delaying tactics and poor customer care is why I will NEVER fly with ryan air again.
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# 15
steve1500
Old 24-06-2010, 3:08 PM
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We are runing two very similar threads here, the other being under ash disruption. I certainly don't have VAT receipts. Wanting VAT receipts is in my opinion just another delaying tactic. If they try to play silly sods I will just take them to court. Remembering from former days as an Accountant, they will want VAT receipts so they can claim that back. By the sounds of it the person wasn't VAT registered or similar, therefore no tax to pay. You do not have to be VAT registered to trade if your turnover is below a certain level (well in this country anyway). Plus of course it would be an administrative nightmare - if not impossible even to attempt to verify if a VAT receipt is genuine
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# 16
reflector1
Old 24-06-2010, 5:31 PM
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Default ryanair's latest plan to avoid paying out

Has anybody else has received Ryanair's latest email which states that passengers who eventually gave up waiting for continually cancelled flights and made their own way back home won't be getting any reimbursement of hotel/food expenses while they waited?
If so, the Air Transport Users Council has clearly advised on several occasions that Ryanair is responsible, but it would help if anyone affected could contact them asap - the more complaints the more chance of rousing them to action on our behalf. The address is complaints@auc.org.uk or write to ATUC, CAA House, 45-59 Kingsway, London WC2B 6TE, Ph: 020 7240 6061
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# 17
MarkBargain
Old 01-07-2010, 5:27 PM
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Quote:
Originally Posted by sockdrawer View Post
Dear Customer

I refer to our recent correspondence regarding your disrupted flight(s).

We now invite you to submit your reasonable expense claim along with the original receipted expenses for hotel accommodation food and transport to/from the airport which were incurred whilst waiting to travel on the next operating Ryanair flight.

To access the form click on the below weblink and complete the Expenses Claim Form online, then print and sign the form and return to the address provided, ensuring that you attach all the original VAT registered receipts to support the claim. On receipt of the required documentation, we will work with our insurance assessment team to process valid reasonable claims.

https://www.ryanaireu261.com/default...b-nCc=32315509

Please note that due to large scale of this flight disruption it may take up to 8 weeks to finalise your claim.

Yours sincerely,

Ryanair Customer Services

My girlfriend sent them a letter with all receipts attached weeks ago and she received this email today. How can they be claiming she should now START the process of applying for a refund when her letter weeks ago contained all the information and had receipts attached? They are just trying to make us give up and not pay, aren't they? Perhaps this should be reported to the media?
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# 18
Rob Stan
Old 01-07-2010, 5:41 PM
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Quote:
Originally Posted by Cityboy View Post
It won't matter at all that you don't have VAT receipts, any receipt from the provider of goods/services will suffice. Send copies only never originals.
We went back to stay in our rental apartment in Tenerife for the ten day delay. We sent the receipt for this accommodation to Ryanair and received an email today stating they wouldn't re-imburse us because we didn't have a vat registered receipt.

We were informed at the airport by Ryanair reps that we could stay in private rental accommodation as long as it wasn't above three stars, which ours wasn't.

They appear to be changing the rules as they're going along on this and to say I'm angry is an understatement. There's no way I'm letting this go.

We actually went to stay in a three star hotel at first but hated it and went back to our original apartment. The hotel would have cost 450 Euros against the £250 we paid for the apartment.

We have been re-imbursed for the food we ate but that's no consolation.

I'm going to send an email to Ryanair soon, airing our grievances, so any advice as to what I can threaten them with, as regards the legallity of what they're doing, would be welcome.
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# 19
MarkBargain
Old 01-07-2010, 9:48 PM
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Quote:
Originally Posted by Rob Stan View Post

I'm going to send an email to Ryanair soon, airing our grievances, so any advice as to what I can threaten them with, as regards the legallity of what they're doing, would be welcome.
They do not publish an email address though, do they? Best of luck to you in dealing with this company!
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# 20
MarkBargain
Old 02-07-2010, 5:29 PM
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Quote:
Originally Posted by MarkBargain View Post
My girlfriend sent them a letter with all receipts attached weeks ago and she received this email today. How can they be claiming she should now START the process of applying for a refund when her letter weeks ago contained all the information and had receipts attached? They are just trying to make us give up and not pay, aren't they? Perhaps this should be reported to the media?
Who would be the best people to complain to about Ryanair not acting on a claim letter with receipts attached, the Air Transport Users Council?
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