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  • FIRST POST
    • Smiley_Mum
    • By Smiley_Mum 29th Apr 10, 8:59 AM
    • 3,779Posts
    • 2,914Thanks
    Smiley_Mum
    Being billed by Payforit for unrequested services
    • #1
    • 29th Apr 10, 8:59 AM
    Being billed by Payforit for unrequested services 29th Apr 10 at 8:59 AM
    My son's mobile is currently being billed £4.50 at random intervals for a service which he hasn't accessed. He was at school when the service was accessed and his phone was at home so... what can I do. I can see from other posts that Payforit are not a reputable company and dishonest to say the least.

    Any way I can get my cash back, cancel the service which wasn't requested. His phone is PAYG on Orange. I'm well p'd off about this as things are really tight just now as I'm paying off my debts and £13.50 in the past week for a service which hasn't been accessed is a lot for me.

    My son's really upset. I did notice though that the service began to be billed for AFTER I registered my credit card details and topped up my sons phone online. Prior to that, I had only topped up at the Orange shop and now I'm getting billed for this stupid service which is extremely annoying.

    Any information, help that anyone can provide will be greatly appreciated. Thank you.
    “Ordinary riches can be stolen, real riches cannot. In your soul are infinitely precious things that cannot be taken from you.” - Oscar Wilde
Page 2
  • ryanr
    Payforit.org is a joint company of Vodafone, Orange, 3, O2 and T-Mobile

    Its true double opt-in. There is no way you can get a charge without having actually agreed to it on their website.

    Make sure to send STOP to them to ensure no further charges are applied.
    • grumbler
    • By grumbler 30th Aug 12, 12:53 PM
    • 51,388 Posts
    • 21,755 Thanks
    grumbler
    Make sure to send STOP to them to ensure no further charges are applied.
    Originally posted by ryanr
    Yet another nonsense. It's not a charge for premium messages.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • ryanr
    Yet another nonsense. It's not a charge for premium messages.
    Originally posted by grumbler
    Yes correct Payforit is not a premium message charge, its a direct debit to the phone bill.

    Services running on Payforit are required to provide in an SMS the short code to which STOP can be sent, to stop the arrival of further charges. Else try to contact the customer support of the related service. A customer service phone number is usually provided in the SMS.
    • grumbler
    • By grumbler 30th Aug 12, 1:26 PM
    • 51,388 Posts
    • 21,755 Thanks
    grumbler
    Yes correct Payforit is not a premium message charge, its a direct debit to the phone bill.
    Originally posted by ryanr
    And sending STOP to them (where?) will do nothing.

    Services running on Payforit are required to provide in an SMS the short code to which STOP can be sent, to stop the arrival of further charges
    What SMS? I think these charges are mainly not for SMSs.
    Last edited by grumbler; 30-08-2012 at 1:29 PM.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • ryanr
    on initiating the subscription a free SMS will be delivered informing of the terms as well as a short code to send the code.
    spending reminders have to be delivered by cost-free SMS, that also include unsubscribe information.
    • grumbler
    • By grumbler 30th Aug 12, 2:42 PM
    • 51,388 Posts
    • 21,755 Thanks
    grumbler
    It may be the theory. Practice seems to be different. People keep complaining about charges that they have no idea about (except that it's Payforit that charge them).
    Last edited by grumbler; 30-08-2012 at 2:44 PM.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • Pino
    Payforit SCAM
    I have managed to get some money refunded from various OPTIMUS, LORDAS LTD, 77 GAMES etc from numbers 82344, 88222, 87770 and worst one is 64055 which takes £10 every 3 days!! from my 11 year olds vodafone account. Had to call and email them all separately, Vodafone first said they could not do anything but have subsequently blocked all SHORT NUMBERS from his phone. They know he is a minor, but the law is a very grey area on this subject - and much debate in government about it at the moment. 64055 is linked to all major phone networks and Payforit which was a company set up to try and stop scamming it is also linked to mobile interactive group who's parent company is Velti.com. Their email is help desk@nekoj.com or support@velti.com. All these numbers can be checked through a site phonepayplus 0800 500212.
  • c4rrots
    I was charged £10 for 2 video's i'm supposed have downloaded , called t mobile and they quashed the charges
    they also gave me an email address , iv'e contacted them today and await a reply

    payforit@everythingeverywhere.com

    hope this helps
  • Fraggle-Rock
    Payforit
    Found this thread from Google having just received two rather strange texts to my mobile.

    The first purported to be from Payforit (and as I gather from this thread, it's an operator sanctioned contact, so of course, there's no actual contact details)

    FreeMsg: Use code xxxxxx to verify your purchase of £xx
    (suffice to say it was in double figures!)

    I then received a second text message, from what appears to be a regular mobile number with the following text

    Thanks for your purchase. You will now be billed £xx Or if you would like to cancel this purchase please reply with you 4 digit pin code Thanks XXX.com
    (The poor grammar and punctuation is as it was sent in the text.)

    Now, I'm wondering if this is an interesting twist on the scam.

    Y attempts to use Payforit to pay for something, but uses Z's mobile number.
    Z gets a message from Payforit with an authorisation code
    Y sends a message to Z purporting to be from the seller, and suggesting that this purchase can be cancelled by sending the authorisation code.
    Z sends the authorisation code.
    Y can then use the code to authorise whatever crap they used Payforit to buy in the first place.

    Not sure if this would work in practice, but seems plausible (at least to someone who doesn't know anything about Payforit i.e. me...) Having had a brief look at the Payforit consumer website, it looks like that may well work.

    Either way, the Payforit text looks as though it is legit (at least in the sense that someone has triggered it somehow) but the second text is too full of errors for my liking.

    I'm with Three, so will be phoning them first thing in the morning to ensure I'm not being billed for anything.

    It's my own phone, passcoded, and never leaves my sight, so no one has had access to send any text messages from it. The only thing I can think of is that I've just put a couple of ads up on Gumtree minutes before I received the text and wonder if my number has been mined from there.
  • Ad71
    Payforit Unauthorised billing on Orange
    Hi, wonder if anyone can help/advise. Recently noticed my orange bills creeping up and after looking at bills in more depth have noticed some charges by "Payforit" for the amount of £4.50 pw. To my horror after going back as far as the charges began - they started last June (total of £131.50) to date. These charges are applied to my ipad account, that is very rarely used, and if it is used its only at home with wireless internet. I have contacted orange 3 times now, twice was directed to Payforit website and today, finally thought i was getting somewhere when a lovely lady at Orange gave me the company name "Dialogoe" with contact number 0871700221. Phoned the number - doesnt exist and cannot find the company on the internet. Starting to get frustrated with Orange as they informed me i need to contact this company to cancel charges but they cant shed any more light as to who is taking the money. I do not subscribe to anything that this can relate to and never had

    Wondered if anyone else has heard of, or had dealings with this company
  • Ad71
    [QUOTE=Ad71;64509906]Hi, wonder if anyone can help/advise. Recently noticed my orange bills creeping up and after looking at bills in more depth have noticed some charges by "Payforit" for the amount of £4.50 pw. To my horror after going back as far as the charges began - they started last June (total of £131.50) to date.....]

    Update to my post above. Further contact with Orange - this time a lot more helpful. Orange rep made a few phonecalls on my behalf and connected me to the actual company. Apparently some site for weekly quizzes. called 'Quiz2win' NEVER heard of them.

    Ive now been given contact to get in touch to discuss matter and been assured it will stop as of today. We shall see!!! Be very aware of your bills people. Lady at Orange informs me this happens a lot and these companies latch onto mobile numbers even if you haven't had dealings with them.
  • jnrcarty
    Must be working in an illegal way once again
    I received a text today saying I'd subscribed to quiz2win and I know I hadn't and nobody has had access to my phone today , I've text stop to the number in text as it states to cancel subscription and I went to site (while learning what I'm dealing with , to my understanding they've already had sanctions for illegal behaviour in the past) , any way back to my visit to their site , I left a message for their customer services team explaining I hadn't subscribed and wouldn't to a competition that rewards every 6 months but costs £4.50 per week , then to check if I may of accidentally clicked on an advert and that's how I subscribed I actually went to subscribe with my old pay and go number and found I need a code which is sent via text to number subscription is charged to , which excludes other theories I had and just shows something is very wrong to how I'd apparently subscribed first time .

    Apparently my subscription is cancelled now but I'll have to wait and see though after some comments I've read about this company .
    • redux
    • By redux 18th Mar 14, 5:16 AM
    • 17,101 Posts
    • 21,655 Thanks
    redux
    Apparently my subscription is cancelled now but I'll have to wait and see though after some comments I've read about this company .
    Originally posted by jnrcarty
    If there's any difficulty getting it resolved, make a complaint to Phonepayplus

    It has teeth - it's the body that dishes out the fines
  • PEACELOVER
    My son's mobile is currently being billed £4.50 at random intervals for a service which he hasn't accessed. He was at school when the service was accessed and his phone was at home so... what can I do. I can see from other posts that Payforit are not a reputable company and dishonest to say the least.

    Any way I can get my cash back, cancel the service which wasn't requested. His phone is PAYG on Orange. I'm well p'd off about this as things are really tight just now as I'm paying off my debts and £13.50 in the past week for a service which hasn't been accessed is a lot for me.

    My son's really upset. I did notice though that the service began to be billed for AFTER I registered my credit card details and topped up my sons phone online. Prior to that, I had only topped up at the Orange shop and now I'm getting billed for this stupid service which is extremely annoying.

    Any information, help that anyone can provide will be greatly appreciated. Thank you.
    Originally posted by Smiley_Mum




    I had the same charges so I called in vodafone today and they managed to find out what company is this and they email and how to stop the service. I thought it will be helpful for guys who dont know anything about these charges. check the following details:

    The company called VELTI and their number is 08702480277, you can either call or email them on this email id to stop the service veltimig-customercare@velti.com even send word STOP to 800150 through sms

    I used the sms service but for somereason the sms is not going through but u guys might have luck.
    good luck in getting ur money back from these lazy ginny pigs.

    • vinylnet
    • By vinylnet 9th Sep 15, 2:46 PM
    • 1 Posts
    • 0 Thanks
    vinylnet
    We have recently had nearly £2000 taken from our business account over a period of 3 months from charges from #payforit. Orange have been totally unhelpful and have simply told us that it is a subscription service. This has been a member of our staff's phone. As such we have cancelled any access to our account from Orange, their stance is that they are just taking the money for the company. I relayed to them that they may not be the burglar who robbed my company of £2000 but they held the window open for them.
    • seana52
    • By seana52 12th Oct 15, 2:44 PM
    • 5 Posts
    • 0 Thanks
    seana52
    Payforit Scam
    My partner, was also charged six times, at £8.00 a time, in total £48. Three times in one day and three times on a second occasion. Hes with EE. They have now blocked this company on his mobile but unfortunately wont reimburse him. Any suggestions on how to get his money back please?
    • Out-of-pocket
    • By Out-of-pocket 11th Mar 17, 1:07 PM
    • 1 Posts
    • 0 Thanks
    Out-of-pocket
    I am at my wits end.

    Discovered last week that payforit have been taking out multiple amount of £4.50 from my 3 phone. Unfortunately this does not come out of my bank account and was not picked up on.

    Total amount over the last 17 months was for £666.00.

    I phoned 3 and they managed to get a person who was from the billing company and she said send in all my bills for which I want to claim a refund from. I did so and received an email saying that I could get back only £60 in total.

    See email below. Apologies if its a bit long:

    ""Dear Sir/Madam,

    Thank you for sending in the requested documents & supporting details.

    1300Support.com is an independent Australian based helpdesk that resolves technical inquiries; customer complaints and customer refund claims on behalf of Playbay BV (UK)

    What happened?
    Direct Carrier Billing or Direct Operator Billing is a way for users to pay Content Providers for products, services or content via their mobile phone bill. It means that users do not require a credit card or membership to access certain types of content. Charges for the content are applied directly to the users mobile phone bill.

    There are two (2) methods by which Content providers may charge a user;

    1) Accessing Quiz/Game via 3G or 4G internet compatible phone: When user's visit the content providers marketing page on a 3G or 4G internet compatible device they will be asked to subscribe by pressing a button that says Subscribe. When a user presses the subscribe button the users subscription is verified by the content provider as well as the users telephone carrier. This verification is achieved by the network communicating with the phone itself at carrier level (e.g. Vodafone). Once the subscription has been verified the user receives a message via SMS such as:


    FREEMSG:Great, you are subscribed to Playbay BV (UK). Are you a winner? Play Playbay BV (UK) and win prizes $X.XX/week, help? 1300XXXXXX. Stop? Send stop to win 19XX XXXX Playbay BV (UK)


    2) Accessing Quiz/Game on a desktop PC, tablet or device not connected to a mobile network: When a user reaches content providers marketing page and no 3G or 4G carrier network connection can be determined, they must enter their mobile number into a field as well as press a 'subscribe' button. Upon submission the content provider sends an SMS with a unique pin code to the entered mobile number. Subsequently, the user fills in this pin code on the content providers marketing page, so that the user's identity and phone number are identified and confirmed.


    FREEMSG: 123456 is your verification code to confirm your identity. Please ignore this message if you did not request a verification code.

    Once the user enters the verification code into the marketing page the subscription is deemed as being verified and charges start. The user will receive a message similar to:
    FREEMSG:you have been charged $X.XX/week for your Playbay BV (UK). help? 1300XXXXXX. Stop? Send stop to win 19XX XXXX Playbay BV (UK)

    The double opt-in mechanism prevents someone subscribing another person's phone number to a competition without that person's knowledge. Again, in this free SMS message, the costs, how to opt-out and the game's helpline details must be stated.

    In the majority of cases a user comes to be subscribed on an online (internet) based marketing campaign, for instance: "Win a mobile phone!". On the marketing page where the participant fills in their phone number or subscribes, the T&C's and the costs to participate in the campaign must be stated.

    Once a user has subscribed, the content provider may ask them to take part in a weekly Game/Quiz and or Survey to be eligible for the prize or gain extra points into the competition as indicated on the marketing page.

    Please Note: Because these services are subscription services, the user will continue to be charged unless they end their subscription. Deleting a message will not stop further or existing costs.

    I can't recall playing the game:

    If you can't recall playing the game, it maybe that someone else who has access to the phone has engaged with the quiz/trivia game, i.e. a family member or a friend has used the phone to enter the competition, without informing you,the owner of the phone.

    Resolution:

    In order to resolve your case we take into consideration the following:


    The content of your claim email;
    The opt-in to the service and all interactions following;
    That Playbay BV (UK) has fulfilled all legal requirements (i.e. opt-in mechanism to join, price statements in SMS and marketing, subscription confirmation message, etc.);
    You have been unsubscribed;
    Regarding charges accrued on your telephone bill, a good will refund of 60.00 GBP will be issued on behalf of Playbay BV (UK).

    In order to process your refund, please click on the link below and fill in the form. Providing you complete the form, you will receive your refund via text message within 20 business days

    ukclaims.1300support.com/index.php?id=xxxxxxxx

    (If the link does not work, please copy and paste into your browser).

    (This link will expire in 48 hours)

    Your refund will be received in a form of text message with unique barcode. Please present this barcode to your nearest Post Office to cash the refund. The bar code will expire in 30 days.

    An example of the text message received is below;
    “Your payout barcode is 1234567891234567890 take this to any Post Office branch to claim your £xxx (expires in 30 days). BRANCH – PHONE NBSC FOR ADVICE “

    *The National Business Support Centre, (NBSC), is the Post Office support for all employees and is included should there be any problems at the counter.

    In the event that you have not done so yet, we strongly advise that you contact your phone provider and request that Premium Services are blocked, in order to avoid any further charges from such sources.

    Kind regards,

    1300support.com on behalf of Playbay BV (UK)""


    I was thinking of trying to approach the bank under the direct debit guarantee.

    Any ideas.

    PS I have been out of work for a long time.
    • Denw44
    • By Denw44 19th Jul 17, 2:55 PM
    • 1 Posts
    • 0 Thanks
    Denw44
    This happened to me, the problem is the ads on YouTube. They let these scammers advertise on their sites, if you are listening to music and put your smartphone in your pocket, the ads flash up and end up getting pressed in your pocket, they then subscribe you to their service until you reply STOP. Two of these scammers are called Top streaming and Snack games - both fall under the same company clicknscore based in London.

    the following number is the customer care contact for clicknscore

    02035405947

    You will be very lucky if they respond to you at all.

    As a footnote these ads only seem to show up when connected via mobile internet and not Wi-Fi (probably because they know you are on the Go, listening to music with your phone in your pocket and much more likely to press their ads in error).
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