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Contact details for MD of Dunelm Mill Direct
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# 1
debbers
Old 11-04-2010, 9:43 PM
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Default Contact details for MD of Dunelm Mill Direct

I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her. However Customer Services seem to be unwilling to pass my correspondence on or give me details. Any help would be much appreciated.
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# 2
jdturk
Old 11-04-2010, 9:48 PM
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How far have you gone height wise in regards complaints?
Always ask ACAS
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# 3
elsien
Old 11-04-2010, 9:49 PM
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Will the chief executive do?

http://www.dunelm-mill.com/webapp/wc...atalogId=10051

Head office:
Dunelm (Soft Furnishings) Plc
Fosse Way, Syston
Leicestershire
LE7 1NF


Google is your friend.
All shall be well, and all shall be well, and all manner of things shall be well.

Pedant alert - it's could have, not could of.
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# 4
angel.cake
Old 11-04-2010, 9:54 PM
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Unfortunately, as with most companies, they have their procedures for complaints and the MD would be an absolute last resort.

If I was in their position, I would not be risking my job by handing out his contact details either.

I think you need to go through their procedure initially if you have not already done so....
You do have rights......but you still need common sense.
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# 5
jdturk
Old 11-04-2010, 10:03 PM
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Quote:
Originally Posted by elsien View Post
Will the chief executive do?

http://www.dunelm-mill.com/webapp/wc...atalogId=10051

Head office:
Dunelm (Soft Furnishings) Plc
Fosse Way, Syston
Leicestershire
LE7 1NF


Google is your friend.
Because that mail won't be forwarded straight onto the manager of whatever store you are complaining about!
Always ask ACAS
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# 6
emmell
Old 12-04-2010, 12:08 AM
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My husband is a Managing Director (not retail) and all his emails go to his pa, to be forwarded on to the relevant departments, otherwise they could go unanswered for weeks as he spends a lot of time abroad on business.
ML.
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# 7
pendulum
Old 12-04-2010, 12:13 AM
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Quote:
Originally Posted by debbers View Post
I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her.
That's because what you have to say isn't important enough for him or her to hear it. Managers lower down the ladder deal with day to day running and individual complaints so you should address your concerns with them.
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# 8
Freddie_Snowbits
Old 12-04-2010, 8:18 AM
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Why wait, me and the boys down the Dog and Duck are most conciliatory in or negotiations with numpties. PM me and we will whip round there and give them nuisance for the grief they have caused you. Or normal charges of 500 can be added to your account and payment terms are immediate.
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# 9
WTTM
Old 12-04-2010, 8:01 PM
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Quote:
Originally Posted by debbers View Post
I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her. However Customer Services seem to be unwilling to pass my correspondence on or give me details. Any help would be much appreciated.
How important do you consider yourself to be that you feel a MD is going to listen to you making a customer complaint ?

You make yourself look silly and all high and mighty with your post.


MOMENT
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# 10
fedup in droitwich
Old 22-04-2010, 9:49 PM
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Default Poor service from Dunelm

according to their website these people are who you need to be talking to- Unless some knows any differently?

Will Adderley Chief Executive "Our can do attitude makes us different"

Louise Barltrop Communications Manager "Communication is everything. & Weve started looking at doing things differently."

Included Quotes from them are on the Dunelms website
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# 11
Equaliser123
Old 22-04-2010, 10:57 PM
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Quote:
Originally Posted by fedup in droitwich View Post
according to their website these people are who you need to be talking to- Unless some knows any differently?

Will Adderley Chief Executive "Our can do attitude makes us different"

Louise Barltrop Communications Manager "Communication is everything. & Weve started looking at doing things differently."

Included Quotes from them are on the Dunelms website
Are you able to talk me through why you have just registered and with your single post to date resurrected a thread from 2 weeks ago?
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# 12
Cool Username
Old 23-04-2010, 12:42 PM
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Quote:
Originally Posted by Equaliser123 View Post
Are you able to talk me through why you have just registered and with your single post to date resurrected a thread from 2 weeks ago?
Gotta start somewhere - we all registered and made a first post at some point.
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# 13
RedSoleShoes
Old 23-04-2010, 10:17 PM
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Quote:
Originally Posted by Cool Username View Post
Gotta start somewhere - we all registered and made a first post at some point.
Very true. I am quite shocked at some of the replies I have seen to new people on here. It has made me very cautious about what I write.
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# 14
Equaliser123
Old 24-04-2010, 8:53 AM
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Quote:
Originally Posted by Cool Username View Post
Gotta start somewhere - we all registered and made a first post at some point.
true. Just odd.
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# 15
Cool Username
Old 24-04-2010, 9:49 PM
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Quote:
Originally Posted by Equaliser123 View Post
true. Just odd.
Why? What would you deem an appropriate first post out of interest?
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# 16
Cool Username
Old 24-04-2010, 9:53 PM
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Quote:
Originally Posted by LilyDeTilly View Post
Very true. I am quite shocked at some of the replies I have seen to new people on here. It has made me very cautious about what I write.
Don't be cautious - just ignore nonsense comments like the one in question!




Last edited by Cool Username; 24-04-2010 at 11:54 PM.
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# 17
Equaliser123
Old 24-04-2010, 10:49 PM
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Quote:
Originally Posted by Cool Username View Post
Why? What would you deem an appropriate first post out of interest?
Please don't misquote me. I have never said that it was inappropriate, just unusual.

For obvious reasons. The thread was dead - 10 days without posting. New registrant posts a rather sublime comment and hasn't been heard of since.

Against the grain of the vast majority of new-posters who tend to have a reason or rationale to post.
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# 18
Equaliser123
Old 24-04-2010, 10:52 PM
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Quote:
Originally Posted by Cool Username View Post
Don't be cautious - just ignore nonsense comments like the one you just received
And if that was aimed at me, can you please explain how your post corresponds with the rationale and principles of this website and, indeed, the views which you seem to put forward?

Last edited by Equaliser123; 24-04-2010 at 11:04 PM.
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# 19
Cool Username
Old 24-04-2010, 11:42 PM
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Quote:
Originally Posted by Equaliser123 View Post
And if that was aimed at me, can you please explain how your post corresponds with the rationale and principles of this website and, indeed, the views which you seem to put forward?
Well done for identifying that it was "aimed at you".

I see no reason to explain this to you, just as I see no reason why you made a similar demand of the previous poster that they explain why they chose to make a post in a particular thread.

Why do you continually ask that people explain why they made a particular post to you? Is your sense of importance so over-inflated that you feel you have some sort of right to pose such questions to other forum members?


Quote:
Originally Posted by Equaliser123 View Post
Please don't misquote me. I have never said that it was inappropriate, just unusual.

For obvious reasons. The thread was dead - 10 days without posting. New registrant posts a rather sublime comment and hasn't been heard of since.

Against the grain of the vast majority of new-posters who tend to have a reason or rationale to post.
Again, why do you feel that you are the person to deem whether or not the thread is "dead"? At what point after the last post is a thread considered to be "dead" and therefore, in your opinion, not to be posted in again?

The poster in question felt they had something to contribute and did so - whether you deem this to have been necessary or not necessary is irrelevant.

Again your over-inflated sense of importance appears to have led you to begin rather bluntly demanding an explanation of why a new "registrant" has chosen a particular thread to begin posting on MSE.

It is hardly the welcome that one would expect when joining and hardly your place to try and police your own personal, frankly baffling rules regarding what a new user should post.

Quote:
Originally Posted by Equaliser123 View Post
New registrant posts a rather sublime comment and hasn't been heard of since.
Hardly surprising given the response the "sublime comment" received from you is it?




Last edited by Cool Username; 24-04-2010 at 11:51 PM.
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# 20
Equaliser123
Old 25-04-2010, 10:04 AM
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Wow. What an essay of utter drivel. You seem to have too much time on your hands.
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