IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Talktalk postal address
Closed Thread
Views: 6,463
Thread Tools Search this Thread Display Modes
# 1
Ada3050
Old 19-03-2010, 7:40 PM
MoneySaving Stalwart
 
Join Date: May 2008
Location: Midlands
Posts: 229
Default Talktalk postal address

For those like me who are in dispute with talktalk I have found a postal address for you send your grievance to!

TalkTalk Customer Relations Team
PO Box 15323
Birmingham
B46 9BW

Hope this helps, the plebs on the email don't seem to read the information in the emails I send them.

Last edited by Ada3050; 19-03-2010 at 7:43 PM. Reason: spelling
Ada3050 is offline
Report Post
# 2
penrhyn
Old 20-03-2010, 4:28 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Oct 2004
Location: The Village
Posts: 14,742
Default

If there was hope, it must lie in the plebs, because only there, in those swarming disregarded masses, eighty-five percent of the population of Britain, could the force to destroy the ISP ever be generated.
Winter is coming
penrhyn is offline
Report Post
# 3
mk-donald
Old 20-03-2010, 4:47 PM
MoneySaving Stalwart
 
Join Date: Dec 2004
Posts: 742
Default

It should be easy to find how to complain about any ISP ?!?!
They are all required to have a Code of Practice under their license to operate and that must include a formal complaints procedure, and include opportunity for free arbitration review if you become deadlocked with the ISP (that is binding on the ISP but not on you!).

eg
http://www.talktalk.co.uk/legal/tisc...e-of-practice/
Section 9 - Complaints...

So if you have a problem with your ISP, be sure to get your complaint INTO THEIR FORMAL COMPLAINTS procedure, and get hold of their Code of Practice to be clear how it should be handled.

MKD
mk-donald is offline
Report Post
The Following User Says Thank You to mk-donald For This Useful Post: Show me >>
# 4
Ada3050
Old 20-03-2010, 8:46 PM
MoneySaving Stalwart
 
Join Date: May 2008
Location: Midlands
Posts: 229
Default

Hopefully my letter will do the trick.

If not then it will escalate in to a complaint. I migrated to plusnet to be rid of these dam fools, but still they want to charge me for broadband?

They are under the impression they owe me money, but they don't and all I want them to do is to cancel my account.

I was under the impression thats what a MAC code was for?
Ada3050 is offline
Report Post
# 5
Gloomendoom
Old 22-03-2010, 1:49 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2010
Posts: 7,744
Default

Excellent!

I was just wondering where I could find a postal address for TalkTalk. They owe me money and don't seem to be too keen to answer emails. I refuse to use their 'customer sevices' phone number. Last time, I nearly smashed the phone to bits in frustration after a twenty minute phone call (at 10p a minute) took me right back to where I had started.

I too migrated to get rid of the TalkTalk idiots and they are still trying to charge me for a broadband service they no longer supply.

Last edited by Gloomendoom; 22-03-2010 at 1:51 AM.
Gloomendoom is online now
Report Post
# 6
boho
Old 22-03-2010, 12:33 PM
MoneySaving Newbie
 
Join Date: Dec 2009
Posts: 10
Default

mmm...interesting...
boho is offline
Report Post
# 7
dach
Old 30-03-2010, 9:13 AM
MoneySaving Convert
 
Join Date: Oct 2005
Posts: 33
Default

you think you've got problems
having finally migrated to O2 in March I got an email from Pipex saying I had entered a new 12 months contract in February (I hadn't) and I owed them 11 months money 203!!!!
dach is offline
Report Post
# 8
eric the red
Old 31-03-2010, 12:51 PM
MoneySaving Newbie
 
Join Date: Dec 2007
Location: York
Posts: 8
Default

TalkTalk are also driving me distracted. Half the times I click on the Calendar they say it is not available - "so there, go and suck eggs", as you might say. Thanks for the address, I will write hard copy to them in case they take more notice of that than they do of emails.
eric the red is offline
Report Post
# 9
slik0000
Old 02-04-2010, 10:41 AM
MoneySaving Convert
 
Join Date: Apr 2010
Posts: 15
Default Talk Talk Registered Office

TalkTalk Telecom Group PLC
11 Evesham Street
London
W11 4AR
For general inquiries please call switchboard: UK +44 (0)20 3417 1000


Don't bother ringing the switchboard though. They contract this out to a concierge service who have been instructed not to put any calls from the public through
slik0000 is offline
Report Post
# 10
cheapskate101
Old 21-10-2010, 10:14 AM
MoneySaving Convert
 
Join Date: May 2006
Posts: 97
Default Talk Talk - telephone pests

That's why we left.

The service was fine, the cost reasonable as we just carried on from Tiscali.

But the daytime 'selling' phone calls were unrelenting and nasty.

Every time I answered, my OH was at work - I told them to ring back in the evening. They didn't. Just rang back the next day.

This was round two or three times a week. They don't have a zone time problem as they are located in South Africa. Although this may not be the truth....I got fed up with this and told them not to ring anymore. Several times.

Finally one of them told me to 'F.... off' ( yes they are like that) , so I asked my husband to cancel.

Thanks for the address - we'll be writing to them to reclaim what they owe us. Although why they write to tell us they owe us money goodness only knows... Talk Talk says my OH has to phne them to get the money they owe him back.

So we are writing.

As clearly he doesn't want the F... off treatment either.
cheapskate101 is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 12:41 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 30 July 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 88
  • ED SHEERANX (DELUXE EDITION)
  • VARIOUS ARTISTSTHE HOUSE THAT GARAGE BUILT - MINISTRY OF SOUND

MSE's Twitter Feed

profile
  • RT @MSE_GuyAnker: Serbia's GDP £23bn, Jordan £20bn, Latvia £17bn, Iceland £9bn (source: Wikipedia). UK banks' PPI provisions £23bn
  • RT @MartinSLewis: £10 meat for £5 Morrisons voucher (http://t.co/sGisHSM4yw) while its one per person, many people are getting each family ?
  • Not all packaged bank accounts were mis-sold. But if you?ve claimed, can you tell us how much you?ve got back? http://t.co/HLwAX8iTjF
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.