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HSBC live web chat, where is it now?
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# 1
cyteh84
Old 10-03-2010, 11:41 AM
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Join Date: Jun 2009
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Default HSBC live web chat, where is it now?

Hi,

Anyone know where can I find the live web chat link on HSBC internet banking page? Cannot seem to locate it after they updated their web site...Not sure if they stop the web chat service or not...

Thanks
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# 2
Lokolo
Old 10-03-2010, 11:45 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
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Posts: 19,138
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I am pretty sure HSBC never had a live chat service....
You only live once so make the most of it!
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# 3
noah271007
Old 10-03-2010, 11:50 AM
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Join Date: Jan 2009
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Are you a HSBC Advanced account holder?

When i had the HSBC PLUS a year ago, HSBC DID have this facility for web chat LIVE online....

But now I am just a HSBC bank account holder, i don't have those extra facilities online and thus can't answer your question!
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# 4
cyteh84
Old 10-03-2010, 11:52 AM
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They do have it as I used to use the web chat instead of calling them for certain issues with my account. Now I cannot locate it on their web site. The do have the web chat for "HSBC FactFind" just now, if you click the HSBC FactFind after you logged in your internet banking then you will see the web chat as a hyperlink.
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# 5
cyteh84
Old 10-03-2010, 11:53 AM
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Yes I'm HSBC Advance account holder, they used to called it HSBC Plus...

Last edited by cyteh84; 10-03-2010 at 11:55 AM.
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# 6
gt94sss2
Old 10-03-2010, 10:18 PM
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Join Date: Jun 2003
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Quote:
Originally Posted by cyteh84 View Post
Anyone know where can I find the live web chat link on HSBC internet banking page?
Never used it but it seems to be here (any maybe other places)

In the 'Apply for HSBC Advance' and 'Already with HSBC Advance' boxes , there are links to 'Chat to us online'

Regards
Sunil
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