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  • FIRST POST
    paulofessex
    Provident 'Fresh Start' a loan or not a loan?
    • #1
    • 8th Mar 10, 6:43 PM
    Provident 'Fresh Start' a loan or not a loan? 8th Mar 10 at 6:43 PM
    Sorry if this has been covered before.

    My partner recently agreed to take up the 'Fresh Start' option from Provident after they knocked regarding a old '3' mobile account of approx. 100 There is no disputing the amount, and since searching mse we now understand we could have told them no thankyou, however its owed and needs paying.

    Now the issue at hand is this. My partner made arrangements with the agent to pay on a monthly basis. This clearly hasn't been passed to the office as today she received a letter stating 'Over Due Payments' of loan agreement which of course they are not as the monthly payment had been made. However the disturbing issue is how the letter goes on about it being a 'loan' and how future missed payments could effect her credit status.

    Well Fresh Start is not a loan is it? Partners actuall total payment will be less than the 100 debt was for under the discount given by provident.

    How can they now call it a loan. The papers she signed makes no reference of % charge being added.

    Has anyone else come across this
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