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    One Call Insurance
    • #1
    • 3rd Mar 10, 7:39 AM
    One Call Insurance 3rd Mar 10 at 7:39 AM
    I would appreciate it if anyone can assist here with some advice please! I have been with One Call for my car insurance since October. After a mess up with my direct debits and the receipt of a 7 day cancellation notice as they went into my bank on the wrong day, I eventually got this sorted - minus an apology of course! I am now buying a new car so called yesterday to transfer the insurance across bridging it for a couple of days until my new cover note arrived. The car is older and a smaller engine so in previous experience this would mean cheaper insurance and having had a quick look, I would be saving over 100 on my existing car insurance. Simple?? No - after getting through to a very inexperienced chap who was purely passing messages from his manager, it transpires that it would cost me the same plus 99. The cancellation fee? 55% of my current annual premium as I have been with them over six months (did put him right on this one!) So its either cancel and pay the fee or pay 99 and what can only be described as an extortionate price for a small little old car. The insurance company is Zurich. Can anyone see a way of sorting this with minimal expense? I used to be with M&S insurance and any changes like this were so easy! Thanks in advnce Jo
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    • hjj
    • By hjj 21st Sep 16, 10:55 AM
    • 1 Posts
    • 0 Thanks
    Just want to agreed with others here how dreadful the experience is with One Call Insurance. The way the online application works is nothing short of a Scam to extract " adminstration costs / fines" out of people trying to get the best priced policy. One Call Insurance should be closed down Buyer Beware !!!
    • Ritpoff
    • By Ritpoff 3rd Oct 16, 4:23 PM
    • 2 Posts
    • 0 Thanks
    Onecall are a disgrace. There are so many people badly affected by their dishonesty, can we find out if there is something we can do together to claim against them? They rely on the fact that the time it takes and the hassle of getting everyone involved is going to protect them from being needing to be honest
    • forgotmyname
    • By forgotmyname 3rd Oct 16, 5:20 PM
    • 24,176 Posts
    • 9,553 Thanks
    If they are that bad why did you use them?

    Plenty of people here warning you not to use them.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Karim6345789
    • By Karim6345789 5th Oct 16, 11:06 AM
    • 1 Posts
    • 0 Thanks
    Just cancelled a policy with them, the policy had rolled over after 12 months and was a month into the new policy when I had to cancel the policy due to selling the car and not requiring the policy. I was told I would have to pay 59.99 cancellation/admin fee. Rip off, totally excessive when on average it would be around 15 with other insurers if that,how can they justify that amount for probably 10 minutes work. Even though I cancelled the direct debit they apparently can still take the money from my account. I checked with the financial ombudsman and this is correct. Not going to bother making a case as too much hassle so bit of a learning curve, I normally only use big insurers but in this case just took the cheap quote due to it being a temporary 2nd car, never again.
    Urge everyone, stay away from this company, didn't bother looking at the reviews when I took the policy which is unlike me as was in a rush at the time, wish I now had.
    • thebigstillmeister
    • By thebigstillmeister 11th Oct 16, 9:50 AM
    • 48 Posts
    • 30 Thanks
    Glad I spotted this, One Call just came up as the cheapest insurance on confused,

    lucky escape!
    • EdGasket
    • By EdGasket 6th Jan 17, 2:34 PM
    • 3,275 Posts
    • 1,340 Thanks
    How come then on Reviewcentre and TrustPilot, with thousands of reviews, they come out as one of the best? Much better than Aviva, Churchill, Tesco etc.?

    Is someone faking good reviews on an industrial scale here?
    • paddyandstumpy
    • By paddyandstumpy 6th Jan 17, 2:49 PM
    • 483 Posts
    • 164 Thanks
    I suspect the good reviews are immediately after a cheap policy has been purchased.

    The issues on this forum are from claims, cancellations and customer service.
    • EdGasket
    • By EdGasket 6th Jan 17, 3:00 PM
    • 3,275 Posts
    • 1,340 Thanks
    I suspect the good reviews are immediately after a cheap policy has been purchased.

    The issues on this forum are from claims, cancellations and customer service.
    Originally posted by paddyandstumpy
    If that is so, it makes it very difficult to choose a car inurance company as all of them seem to have some really bad negative reviews. Onecall is a 4* + company on those sites I mentioned; higher than Liverpool Victoria which most people seem to like but which are much more expensive for me and with which I had a bad experience in the past.
    Last edited by EdGasket; 06-01-2017 at 3:14 PM.
    • Izzyisastaffie
    • By Izzyisastaffie 4th Feb 17, 6:49 PM
    • 3 Posts
    • 1 Thanks
    Cheers everyone, checked reviews before buying my new car insurance and read all of these. No surprise that I won't be using ONECALL!! But why do they need your licence anyway - never been asked by any other company?
    • carrie4u
    • By carrie4u 13th Feb 17, 1:52 PM
    • 1 Posts
    • 0 Thanks
    One call breakdown cover
    I have one call insurance which includes 'free' breakdown cover & homestart cover. I called them out as my car won't start & is on my drive. 20 call out fee, which I paid. A guy from a local garage arrived & put battery charger on it, although I told him the battery was 100% charged as we'd already checked it. He had no idea what is wrong with the car & said it could be towed to local garage for them to check what the problem is. Sounds okay so far, but as I live on a hill, the guy has had to go back to his garage & fetch a colleague as he can't winch the car up onto his recovery truck by himself! This is going to cost me an extra 30 which sounds like a real rip-off. Turns out this free breakdown cover is a lot less free than indicated!
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