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    • HappyElf
    • By HappyElf 14th Oct 15, 11:53 AM
    • 1 Posts
    • 1 Thanks
    HappyElf
    Phone them
    Just discovered £8.50 a month going out from my account to Product Support AG.
    Having recently moved house I missed noticing this payment earlier than I could have done.

    Having no idea what the payment was for - phoned my bank straight away. They were really helpful and stopped future payments. Also supplied me with the information that
    a) I had been paying this for 5 months
    b) Product Support AG relates to KnowHow, and was perhaps to do with a purchase I made from Dixons/Currys PC World group.

    I realise that this relates to a laptop I bought from CurrysPCWorld. And no, I certainly did not agree to any insurance.

    The telephone number of KnowHow is: 0344 8006080

    Yesterday I phoned them and explained I have been charged for something I did not agree to, and that my payments to them had been stopped. I requested a refund for past payments and was told that this would be passed over to the Finance department and that they would call me back.
    Today (not having been called back) I phoned them again. This time I was told that I would not get a refund from them and I need to go back to the store where I bought the item and talk to them about a refund.
    A mission for later on today!

    • djdust
    • By djdust 14th Oct 15, 6:07 PM
    • 159 Posts
    • 166 Thanks
    djdust
    Good luck with it. Sadly, it's 3 years since I inadvertently signed up to it and got fleeced. Give 'em hell.
    • gardenbod
    • By gardenbod 18th May 16, 5:42 PM
    • 1 Posts
    • 0 Thanks
    gardenbod
    AG not all bad
    It IS re. Know How, Whatever Happens cover. I used it (deliberately) for a new laptop. Just as well, as right after the 12 months, it had a nervous breakdown and wouln't even run the boot program. The problem was cured promptly.
    It does seem that Currys/PCWorld's implementation may be a bit susupect in some cases.
    Also, remember that money taken from a Credit Card is by a Continous Payment Authority, not a Direct Debit; these are more difficult to get rid of.
    • bod1467
    • By bod1467 18th May 16, 7:05 PM
    • 14,806 Posts
    • 13,448 Thanks
    bod1467
    Also, remember that money taken from a Credit Card is by a Continous Payment Authority, not a Direct Debit; these are more difficult to get rid of.
    Originally posted by gardenbod
    They shouldn't be, as long as you can get past the 1st line numpty that usually provides "customer service". (The law changed a few years ago to allow card holders to cancel CPAs without the company being able to object, but training by card providers to their staff is STILL somewhat lacking in this area).
    • anne wren lawson
    • By anne wren lawson 16th Aug 16, 7:46 AM
    • 1 Posts
    • 0 Thanks
    anne wren lawson
    i have just got the same on my bank account and i do not know what it is for
    • Spank
    • By Spank 16th Aug 16, 3:34 PM
    • 829 Posts
    • 630 Thanks
    Spank
    i have just got the same on my bank account and i do not know what it is for
    Originally posted by anne wren lawson
    You've come to this thread, read that it's Currys/Pc world & still don't know what it for?

    Have you bought anything from Currys or PC world?
    • DCFC79
    • By DCFC79 16th Aug 16, 10:13 PM
    • 27,749 Posts
    • 17,524 Thanks
    DCFC79
    i have just got the same on my bank account and i do not know what it is for
    Originally posted by anne wren lawson
    You bought a TV, computer, laptop, a white good from them ?
    Last edited by DCFC79; 27-11-2016 at 10:22 AM.
    Je Suis Charlie
    • zantos
    • By zantos 10th Oct 16, 12:34 PM
    • 40 Posts
    • 22 Thanks
    zantos
    And So It Continues
    My wife bought an Acer computer from Currys which had a hdmi port for the display. She had to buy a TV to use this computer and the sales assistant was "kind" enough to "give" her a months free cover in case she had a problem with connections. I am an IT engineer and quite capable of dealing with this BUT it was free so she agreed. A month later a charge of £6-50 appears on the credit card statement and looking closely at the thermal paper receipt this shows a "Monthly Card Mandate" has been added although the first charge of £6-50 is reversed out. What a clever way of deceiving customers into unwanted cover.
    • vrbarreto
    • By vrbarreto 11th Oct 16, 2:13 PM
    • 52 Posts
    • 66 Thanks
    vrbarreto
    My wife bought an Acer computer from Currys which had a hdmi port for the display. She had to buy a TV to use this computer and the sales assistant was "kind" enough to "give" her a months free cover in case she had a problem with connections. I am an IT engineer and quite capable of dealing with this BUT it was free so she agreed. A month later a charge of £6-50 appears on the credit card statement and looking closely at the thermal paper receipt this shows a "Monthly Card Mandate" has been added although the first charge of £6-50 is reversed out. What a clever way of deceiving customers into unwanted cover.
    Originally posted by zantos
    Yes it's a common tactic.. They hope that you'll forget to cancel during the free month.

    Anyway I though most modern monitors have a HDMI input so a tv was a bit overkill unless it's being used for that as well.. or an hdmi to dvi cable.

    Anyway they will try and see you anything...

    I went in there and refused their kind offers of KnowHow and was quizzed on my IT knowledge and didn't seem to get that I didn't want their silly priced office offer.
    • Davangere
    • By Davangere 27th Nov 16, 9:39 AM
    • 1 Posts
    • 0 Thanks
    Davangere
    Thank you for this post. I have found a similar charge from Product Support AG on my bank statement for £5.50 every month. On further investigation, this charge has been going back for the past 14 months! We have never bought anything from PC World that warrants this charge. We called the bank who have been helpful but it also meant that they disabled our debit cards and I had to wait for a week for new cards to arrive. If this is not fraud or at the very least unfair trade practices - I dont know what is.
    • DCFC79
    • By DCFC79 27th Nov 16, 10:18 AM
    • 27,749 Posts
    • 17,524 Thanks
    DCFC79
    Thank you for this post. I have found a similar charge from Product Support AG on my bank statement for £5.50 every month. On further investigation, this charge has been going back for the past 14 months! We have never bought anything from PC World that warrants this charge. We called the bank who have been helpful but it also meant that they disabled our debit cards and I had to wait for a week for new cards to arrive. If this is not fraud or at the very least unfair trade practices - I dont know what is.
    Originally posted by Davangere
    For 14 months you didnt notice it, how come ?
    Je Suis Charlie
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