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    • Hollysastar
    • By Hollysastar 18th Feb 17, 1:24 AM
    • 1 Posts
    • 0 Thanks
    Hollysastar
    Hello,

    I've just joined because yesterday I decided 'enough' and sent off emails to payday loan companies and my bank re historical unfair bank charges.

    A quick check of my Noodle credit score and I have seen I took out 49 payday loans in a 4 year period. Yes that's right, 49. I'm a self-employed single parent and I had no way of paying any of them back without borrowing more. And for those who might judge, as much as I hated them they fed my children and kept a roof over our heads.

    None of the payday loan companies have replied yet but a mystery credit under 'goodwill gesture' popped into my bank for £225. I'm guessing this is from my bank. This is a huge amount to me so I am grateful. On the other hand I have paid continual bank charges month after month for years. I never pay less than £60 but before the charges were more strictly regulated it was often £120 a month and this could be because I'd missed a payment by a couple of pounds so incurred a £35 fee.

    Should I stay grateful for the £225 knowing it's much harder to reclaim bank charges? Or do I have a case to recoup more? That isn't intended to sound greedy - but the huge charges were part of the problem that led me to payday loans in the first place and I could write a book about those.
    • -taff
    • By -taff 18th Feb 17, 10:50 AM
    • 7,228 Posts
    • 4,632 Thanks
    -taff
    Only if you are current financial hardship can you ask the bank to review your charges. Financial hardhsip means being in a cycle of charges every month so that paying basic bills [I.E no sky, no mobile phone charges, no netflix etc] puts you in a cycle of debt.
    They may freeze the interest, they may refund some charges, they may stop charging you for a while.
    They are not obliged to refund you any charges because they won a court case in 2009.

    Head over to the debt free wannabe board and look for the thread about complaining about payday loans.
    • Nasqueron
    • By Nasqueron 18th Feb 17, 12:02 PM
    • 4,179 Posts
    • 2,323 Thanks
    Nasqueron
    Hello,

    I've just joined because yesterday I decided 'enough' and sent off emails to payday loan companies and my bank re historical unfair bank charges.

    A quick check of my Noodle credit score and I have seen I took out 49 payday loans in a 4 year period. Yes that's right, 49. I'm a self-employed single parent and I had no way of paying any of them back without borrowing more. And for those who might judge, as much as I hated them they fed my children and kept a roof over our heads.

    None of the payday loan companies have replied yet but a mystery credit under 'goodwill gesture' popped into my bank for £225. I'm guessing this is from my bank. This is a huge amount to me so I am grateful. On the other hand I have paid continual bank charges month after month for years. I never pay less than £60 but before the charges were more strictly regulated it was often £120 a month and this could be because I'd missed a payment by a couple of pounds so incurred a £35 fee.

    Should I stay grateful for the £225 knowing it's much harder to reclaim bank charges? Or do I have a case to recoup more? That isn't intended to sound greedy - but the huge charges were part of the problem that led me to payday loans in the first place and I could write a book about those.
    Originally posted by Hollysastar
    The banks won the "unfair charges" case at the court in 2009, you cannot complain about them.

    If you are in current hardship you can ask them for help and it's likely that which has triggered the goodwill payment. They are under no obligation to pay you anything more - don't waste time on this.

    See the thread below for advice on Pay Day Loans companies, they won't judge you, the whole debt subforum on here is against anyone passing judgement on people for their past behaviour

    http://forums.moneysavingexpert.com/showthread.php?t=5289150
    • Hargreaves1910
    • By Hargreaves1910 18th Feb 17, 10:16 PM
    • 16 Posts
    • 3 Thanks
    Hargreaves1910
    Hello,
    Some GOOD NEWS for everyone.
    In the 80's and 90's I had a Platinum account with Lloyds. I paid £12/month charges. I thought about trying to claim the charges back but a number of people were saying there was a six year time limit to claims.
    Anyway I decided to give it a go at the beginning of this month. I followed the guidelines on the main site and filed my claim through the Resolver service that Martin recommends. To be honest I wasn't holding out much hope as this was nearly 30 years ago. I thought if anything I might get an email saying their records do not go back that far.

    Imagine my surprise then when a cheque for £654 from Lloyds dropped onto the doormat earlier this week, 13 days after I put the claim in! .
    Don't give up! If you have a legitimate claim go for it!
    • Nasqueron
    • By Nasqueron 18th Feb 17, 11:40 PM
    • 4,179 Posts
    • 2,323 Thanks
    Nasqueron
    Hello,
    Some GOOD NEWS for everyone.
    In the 80's and 90's I had a Platinum account with Lloyds. I paid £12/month charges. I thought about trying to claim the charges back but a number of people were saying there was a six year time limit to claims.
    Anyway I decided to give it a go at the beginning of this month. I followed the guidelines on the main site and filed my claim through the Resolver service that Martin recommends. To be honest I wasn't holding out much hope as this was nearly 30 years ago. I thought if anything I might get an email saying their records do not go back that far.

    Imagine my surprise then when a cheque for £654 from Lloyds dropped onto the doormat earlier this week, 13 days after I put the claim in! .
    Don't give up! If you have a legitimate claim go for it!
    Originally posted by Hargreaves1910
    That's great but this is for bank charges not packaged accounts. 654 is within the auto payment range as it's easier not to fight it. MSE recommends resolver because they are an investor and make money selling your data to customers after it has been made anonymous. Also there is no 6 year limit blanket it depends on the claim - in this case if the bank had wanted to they could have time barred this complaint as it has been more than 6 years since you took it out but you got lucky
    • MKing86
    • By MKing86 1st Mar 17, 12:36 PM
    • 1 Posts
    • 0 Thanks
    MKing86
    After reading the mis-selling checklist I believe I may have had a Lloyds bank account which was mis-sold at the time. I closed the lloyds account around 5-6 years ago but prior to closing I had the account for approx. 10 years and paid a monthly fee for the account (I think it was around £18 per month). Due to the length of time since I held the account I do not have any old bank account statements or records to establish which of the Lloyds accounts it was and what my account number was etc. Is there any way that I can still make a claim?
    • dunstonh
    • By dunstonh 1st Mar 17, 1:39 PM
    • 88,388 Posts
    • 53,606 Thanks
    dunstonh
    After reading the mis-selling checklist I believe I may have had a Lloyds bank account which was mis-sold at the time.
    You cannot be missold bank charges.

    I closed the lloyds account around 5-6 years ago but prior to closing I had the account for approx. 10 years and paid a monthly fee for the account (I think it was around £18 per month). Due to the length of time since I held the account I do not have any old bank account statements or records to establish which of the Lloyds accounts it was and what my account number was etc. Is there any way that I can still make a claim?
    This thread is not about that. You are best asking in a more appropriate place by copying and pasting your post on a new thread.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • kazman64
    • By kazman64 6th Mar 17, 12:29 PM
    • 3 Posts
    • 0 Thanks
    kazman64
    Where do I go from here with my claim
    I need some help here please. In January, using your template letters I tried to revive a claim for bank charges from 2000 - 2006. Although I know it was a while a go I felt it was worth a try as it totals around £25,800 and I have evidence that I tried years earlier to receive a refund. My husband tried to end his life in 2007 as a direct result of the pressure being placed on him by the banks and it has taken me some time to build the confidence to stand up against them without fear of further threats. However I havent heard anything from Lloyds not even confirmation of receipt. Whats the best number to ring and what are my options now? Informed advice appreciated
    • Moneyineptitude
    • By Moneyineptitude 6th Mar 17, 12:35 PM
    • 18,888 Posts
    • 9,035 Thanks
    Moneyineptitude
    Informed advice appreciated
    Originally posted by kazman64
    You won't get anywhere with requests for historical bank charges. The Banks won their court case in 2009 and any "pending" cases were then rejected. Evidence of trying in the past will be useless to you, therefore.

    Best advice is to read through this thread, there are no success stories other than from people in current financial hardship. Even then, refunds tend to be only from the last six months and are only ever "Goodwill" gestures.

    As to your letter not even being acknowledged by the Bank, that just means they are unlikely to have received it.

    If you decide to send another one, don't send it "Recorded", just get a receipt of posting. Probably best not to demand or threaten to "fight" the bank.
    Last edited by Moneyineptitude; 06-03-2017 at 12:39 PM.
    • dunstonh
    • By dunstonh 6th Mar 17, 12:39 PM
    • 88,388 Posts
    • 53,606 Thanks
    dunstonh
    I need some help here please. In January, using your template letters I tried to revive a claim for bank charges from 2000 - 2006.
    You must have read an old article as there is no current template to use.

    Whats the best number to ring and what are my options now?
    The banks won the court case in 2009. That boat has sailed.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 6th Mar 17, 12:43 PM
    • 18,888 Posts
    • 9,035 Thanks
    Moneyineptitude
    You must have read an old article as there is no current template to use.
    Originally posted by dunstonh
    There is such a template,Dunstonh, but it does not make it clear enough that only people in current financial hardship are likely to get anything at all. The article needs a thorough re-write and overhaul, but it's still on the front page with the PPI complaint templates...

    Here's the link:
    http://www.moneysavingexpert.com/reclaim/bank-charges
    • dunstonh
    • By dunstonh 6th Mar 17, 12:53 PM
    • 88,388 Posts
    • 53,606 Thanks
    dunstonh
    There is such a template,Dunstonh, but it does not make it clear enough that only people in current financial hardship are likely to get anything at all. The article needs a thorough re-write and overhaul, but it's still on the front page with the PPI complaint templates...

    Here's the link:
    http://www.moneysavingexpert.com/reclaim/bank-charges
    Originally posted by Moneyineptitude
    Typical MSE. They left their pension article out-of-date 5 years after their example product was withdrawn by the provider.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • kazman64
    • By kazman64 6th Mar 17, 12:54 PM
    • 3 Posts
    • 0 Thanks
    kazman64
    To quote form this site (updated Feb 17):
    "Bank charges reclaiming didn't end after the court case in 2009, people still regularly get some of their excess charges back. They can add up to £1,000s, joining the £1bn already repaid.

    If you're in financial hardship, you could reclaim the charges for breaching your overdraft. This is a step-by-step guide to doing just that, including free template letters."

    This is the templates I used so why is it all still on the site if the boat has sailed

    Is there no one we can rely on anymore
    • Moneyineptitude
    • By Moneyineptitude 6th Mar 17, 1:00 PM
    • 18,888 Posts
    • 9,035 Thanks
    Moneyineptitude
    To quote form this site (updated Feb 17):
    If you're in current financial hardship you could reclaim the charges for breaching your overdraft. This is a step-by-step guide to doing just that, including free template letters."

    This is the templates I used so why is it all still on the site if the boat has sailed
    Originally posted by kazman64
    You need to read the article carefully, it doesn't mention anything about reclaiming bank charges from years ago.

    I agree it encourages spurious complaints which have no chance of success...

    Typical MSE. They left their pension article out-of-date 5 years after their example product was withdrawn by the provider.
    Originally posted by dunstonh
    It's not that much out-of-date...
    • Bogalot
    • By Bogalot 6th Mar 17, 1:08 PM
    • 1,000 Posts
    • 2,572 Thanks
    Bogalot
    To quote form this site (updated Feb 17):
    "Bank charges reclaiming didn't end after the court case in 2009, people still regularly get some of their excess charges back. They can add up to £1,000s, joining the £1bn already repaid.

    If you're in financial hardship, you could reclaim the charges for breaching your overdraft. This is a step-by-step guide to doing just that, including free template letters."

    This is the templates I used so why is it all still on the site if the boat has sailed

    Is there no one we can rely on anymore
    Originally posted by kazman64
    Unfortunately MSE is now very much focused on making profits through affiliate links, and not helping those in difficulties as it used to. Although there are still many posters that will try to help.

    Are you in current financial difficulty? If so have you posted your statement of affairs on the Debtfree Wannabe board?
    • Moneyineptitude
    • By Moneyineptitude 6th Mar 17, 1:14 PM
    • 18,888 Posts
    • 9,035 Thanks
    Moneyineptitude
    Are you in current financial difficulty? If so have you posted your statement of affairs on the Debtfree Wannabe board?
    Originally posted by Bogalot
    The OP first posted about this back in 2008;
    http://forums.moneysavingexpert.com/showthread.php?p=9705391

    ...but it sounds (rather than current financial hardship) that she and her husband have come though long bouts of depression and only now feel able to tackle the bank over what they regard as unfair treatment.
    Unfortunately, it looks like it is now far far too late.
    • Sbelle12
    • By Sbelle12 11th Mar 17, 4:35 PM
    • 3 Posts
    • 0 Thanks
    Sbelle12
    Hi

    I've been reading this site for a long time, but decided to join today to make my first post in the hopes you all could offer some good advice. I've read the reclaiming guide, but it mainly focuses on reclaiming unauthorised overdraft charges. I, however, have an authorised overdraft of £1400 and am constantly at the maximum. The interest I am being charged on this overdraft is £45 - £55 a month and will soon reach over £500. I am struggling with some bills and I cannot pay anything off of the overdraft, in part due to the "authorised" charges. I seem to be stuck in a cycle.

    I am currently on benefits of £72.10 a week until I can return to work, as I had to resign a while ago due to illness. As such, the £50ish a month is eating a big hole in that.

    I am unclear whether I can claim back anything on authorised overdraft charges and am unsure of what to do next.

    Sorry for the long post and thanks for any advice.
    • dunstonh
    • By dunstonh 11th Mar 17, 5:32 PM
    • 88,388 Posts
    • 53,606 Thanks
    dunstonh
    I've read the reclaiming guide, but it mainly focuses on reclaiming unauthorised overdraft charges.
    That was because until 2009, that was really what it was all about.

    I am unclear whether I can claim back anything on authorised overdraft charges and am unsure of what to do next.
    You can ask them under their financial hardship criteria. You need to point out that you are in a cycle of charges and how it is affecting your living standards and you are finding bills hard to pay. Do note, that they check your spending habits. So, if you have things like spotify, large mobile phone bills, netflix or shop in Next etc. then these things will suggest you are not in hardship and they will reject.

    If they agree you are in hardship, they dont have to refund anything. Sometimes they look at some over the last 6-12 months. Sometimes they suspect charges for the next x months or arrange a debt repayment plan.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Sbelle12
    • By Sbelle12 11th Mar 17, 7:19 PM
    • 3 Posts
    • 0 Thanks
    Sbelle12
    Thanks

    Do note, that they check your spending habits. So, if you have things like spotify, large mobile phone bills, netflix or shop in Next etc. then these things will suggest you are not in hardship and they will reject.
    My mobile bill is about £30/m. I do have to pay for storage unfortunately as where I am living is very small. I have made one £10 purchase in H&M in the past 6 months, apart from that it is grocery shopping, which is not much at all.

    If they agree you are in hardship, they dont have to refund anything. Sometimes they look at some over the last 6-12 months. Sometimes they suspect charges for the next x months or arrange a debt repayment plan.
    The charges are all from the past 10 months. A refund would be fantastic, but just suspending the interest charges for a while would be a great help. I bank with Barclays, do you have any idea what the chances are with them? I am slightly worried if I tell them that they could suddenly close my account and/or ask for full payment. Also, that it could severely hurt my credit score.
    • Nasqueron
    • By Nasqueron 11th Mar 17, 8:58 PM
    • 4,179 Posts
    • 2,323 Thanks
    Nasqueron
    Thanks



    My mobile bill is about £30/m. I do have to pay for storage unfortunately as where I am living is very small. I have made one £10 purchase in H&M in the past 6 months, apart from that it is grocery shopping, which is not much at all.



    The charges are all from the past 10 months. A refund would be fantastic, but just suspending the interest charges for a while would be a great help. I bank with Barclays, do you have any idea what the chances are with them? I am slightly worried if I tell them that they could suddenly close my account and/or ask for full payment. Also, that it could severely hurt my credit score.
    Originally posted by Sbelle12
    Banks have to look at financial hardship cases fairly and openly so it's not so much about chance and more about them agreeing you are stuck.

    Your credit score is meaningless as nobody but you sees it, only the data is important and that will show you living in your OD and not being able to clear it so your credit record will already be quite poor
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