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    Cancelling Bannatynes gym membership
    • #1
    • 29th Jan 10, 8:03 PM
    Cancelling Bannatynes gym membership 29th Jan 10 at 8:03 PM
    Gym memberships are one of those love/hate things. People love to sign up for then hate to go! I joined Bannatynes in 2006 and stayed for over 2 years until I moved out the area last year. I personally handed in my 3 months notice to expire in Jan 09. The receptionist was on the phone at the time but took the letter and I heard nothing more. After the 3 months, I cancelled my direct debit and moved away.

    You can see where this is going! Of course, I started getting demands for another 3 months fees as they had no record of my cancellation. Apparently, all cancellations are followed-up with a telephone msg and a card confirming the cancellation. I pointed out that I was not even aware of this policy and it was not stated anywhere on the T&Cs. I was asked to provide proof of delivery even though I had said i hand-delivered it. Basically, every letter that I spent time writing and defending myself fell onto deaf ears as their responses did not even acknowledge things I had said.

    In the end, I just stopped answering them (luckily I had not given my new address). And guess what, not heard a thing in nearly 10 months!

    My point is, do not waste your time with long, cleverly-worded letters in defense as I am afraid they have significant numbers of staff with below average IQ and they are unable to work out what you are saying so they send you a standard letter that is slightly adjusted to look personalised.

    Of people I have spoken to, no one knows of anyone who has been taken to court for a supposed debt to Bannatynes.

    Remember, it is a service contract, not a credit agreement.
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