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HSBC to introduce Rapport Software.
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# 1
Inactive
Old 29-01-2010, 4:22 PM
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Default HSBC to introduce Rapport Software.

HSBC are to introduce Rapport Software for users, no charge to user.

http://www.trusteer.com/product-0

Any comments on this welcome.
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# 2
davethorp
Old 29-01-2010, 4:30 PM
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Natwest keep on nagging me to install this when I sign into internet banking. I tend to ignore them
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# 3
izools
Old 29-01-2010, 6:47 PM
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RBS group have been using that for a while. My mother has it on her machine. It's absolutely transparent and not a resource hog. Reccomended
Cashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
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# 4
retiredbri
Old 29-01-2010, 11:26 PM
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It is interesting that HSBC give its customers McAfee free and now Rapport free.
The Trusteer site has a link to show compatabily with other products and that lists that McAfee Internet Security Suite does have some compatibility problems with Rapport.

I am not a wizard in these matters and the "big red warning" that you could get when trying to use Raport when I'm already using McAfee provided by HSBC would stop me continuing.

The Trusteer site says:
"Rapport is designed to work alongside your existing antivirus software and firewall"

"Designed to work" is not a guarantee. I've read many reports of people not having problems with Rapport and of people who do have problems. I do not have the knowledge to get my computer out of a mess if there was a problem and for that reason, I just can't take the risk of breaking my PC.
Also, who will be liable and will HSBC pay to fix all the PCs that hang up and stop working?
(Need an expert to read the fine print please)

To conclude, I think that the big anti-virus companies should take on board the "Rapport modules" and embed them it into their products and only after extensive tests should a composite "Anti Virus-Firewall-Rapport" product be offered to HSBC customers.

Regards

retiredbri

Last edited by retiredbri; 29-01-2010 at 11:36 PM.
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# 5
cottager
Old 29-01-2010, 11:44 PM
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Quote:
Originally Posted by Inactive View Post
HSBC are to introduce Rapport Software for users, no charge to user.
http://www.trusteer.com/product-0
Any comments on this welcome.
For more comments see:
http://blog.rlr-uk.com/2009/05/trust...trust-ere.html
http://forums.moneysavingexpert.com/...html?t=1579343
http://forums.moneysavingexpert.com/...html?t=1929001
~cottager
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# 6
ehonda
Old 19-02-2010, 10:52 PM
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C'mmon, 21st century now is it?
''I am not a wizard in these matters and the "big red warning" that you could get when trying to use Raport when I'm already using McAfee provided by HSBC would stop me continuing.''

If you not familiar with computers, please stay with your paper statements and keep distance from internet, otherwise you will be ripped of by the hackers. (easy target) lol
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# 7
Dave save
Old 20-02-2010, 1:24 AM
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The promoters of Rapport suggest the software compliments your anti virus software, not replaces it. It does seem to add another layer and carry out different functions in that it protects your log in details for sites where you input sensitive info.

It also seems to warn you when you try to enter log in details to sites not registered with it. As far as I know, Norton doesn't do this, so for me its an added bonus and works fine for me.
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# 8
ManAtHome
Old 20-02-2010, 1:47 AM
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Been using it for a couple of weeks now - will have to get round to checking how it picks up sites some time. So far, has picked up HSBC and Coventry automatically, but not Barnsley or Nationwide.
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# 9
surfcat
Old 21-02-2010, 11:47 AM
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Quote:
Originally Posted by ehonda View Post
C'mmon, 21st century now is it?
''I am not a wizard in these matters and the "big red warning" that you could get when trying to use Raport when I'm already using McAfee provided by HSBC would stop me continuing.''

If you not familiar with computers, please stay with your paper statements and keep distance from internet, otherwise you will be ripped of by the hackers. (easy target) lol
If the banks took that attitude they would quickly have severe problems with a huge number of people reverting to branch banking. The fact that ehonda gets a big red warning from his/her antivirus software when trying to install Raport suggests rather that the software hasn't been designed properly, no?
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# 10
surfcat
Old 21-02-2010, 11:55 AM
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I particularly object to these terms:

"IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, SATISFACTION AND MERCHANTABILITY SHALL NOT APPLY...The entire risk as to the quality and performance of the Software is borne by you. This disclaimer of warranty constitutes an essential part of this License Agreement."

and this one...

"UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL LICENSOR OR ITS SUPPLIERS OR RESELLERS OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, BUSINESS INTERUPTION, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS PROFITS, LOSS OF BUSINESS INFORMATION, DAMAGES FOR PERSONAL INJURY OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL LICENSOR BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT LICENSOR RECEIVED FROM YOU FOR A LICENSE TO THE SOFTWARE, EVEN IF LICENSOR SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY."

this one in particular implies some form of network sniffing other that the advertised use..

"We do log attempts to modify, reverse engineer, decompile, disassemble, and terminate the software."

No doubt I have broken the terms and conditions already by republishing excerpts here...

SC
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# 11
jmpjmp
Old 09-03-2010, 4:35 PM
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Default trusteer rapport

Quote:
Originally Posted by Inactive View Post
HSBC are to introduce Rapport Software for users, no charge to user.


Any comments on this welcome.;)
Unfortunately I down loaded this Rapport Trusteer" software from hsbc log in page.
I had issues with the time it was taking as it slowed my computer.
I uninstalled it by clicking start - control pannel - uninstall programmes.
It did not work
I cantacted trusteer support and after five emails and lots of phone calls they could not remove it and said they would get an expert to ring me back. one week later they have not.
I contacted hsbc and they too can not remove it
It appears to have gone, when you look in - start - programmes.
it also appears to have gone should you look in -start - control panel - uninstall programmes.
However if I click start - search - advanced search - and tick the box for hidden files - it is still there. More alarmingly there is a file called rapoortbukabroom that Trusteer support do not recognise
it appears i can not get rid of it.
is that legal - is there anything i can do?
JUSTEER REMOTELY CONTROLED MY PC AND SORTED THE PROBLEM TOOK ABOUT AN HOUR

Last edited by jmpjmp; 10-03-2010 at 3:19 PM. Reason: problem sorted
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# 12
TMoose
Old 09-03-2010, 4:41 PM
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I'd suggest using a registry cleaner - for example CCleaner, that should be able to pick up anything in the registry the has been left behind and may be causing the slowness...
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# 13
Shambler
Old 01-09-2010, 10:47 PM
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HSBC now won't let me log on to my account unless I install the rapport software.

Any way out of this other than installing yet another program on my already bloated pc?
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# 14
ERICS MUM
Old 01-09-2010, 10:58 PM
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Quote:
Originally Posted by Dave save View Post
The promoters of Rapport suggest the software compliments your anti virus software, not replaces it. It does seem to add another layer and carry out different functions in that it protects your log in details for sites where you input sensitive info.

It also seems to warn you when you try to enter log in details to sites not registered with it. As far as I know, Norton doesn't do this, so for me its an added bonus and works fine for me.

Exactly so for me too - been using it on my Nat West account for about a year now and not had any probs (touch wood )
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# 15
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Old 02-09-2010, 12:27 AM
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Quote:
Originally Posted by Shambler View Post
HSBC now won't let me log on to my account unless I install the rapport software.

Any way out of this other than installing yet another program on my already bloated pc?
Not sure why, I can still log in OK, I havn't downloaded Rapport.
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# 16
Olipro
Old 02-09-2010, 12:39 AM
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Whether or not Rapport is a good idea depends on your computer.

I have absolutely no doubt whatsoever that under a 32-bit version of Windows it uses extensive kernel hooking and patching in order to achieve its objectives, and if you insist on using your computer to access porn, nonsense videos sent to you by e-mail and other varieties of crap, I suggest you use Trusteer.

Conversely, under 64-bit Windows this is impossible since the kernel will not allow you to touch it and therefore the protection is limited... fortunately, so is the scope of any malware - hence running an x64 edition of Windows makes your computer extremely resilient to rootkits and the like, although recent developments in malware have got around this by writing the MBR (Master Boot Record) of your HDD, this can be blocked easily by simply setting your MBR as read-only in your BIOS (just remember to unset it if you ever reinstall your OS)

If HSBC move to make Rapport mandatory, you could (hopefully) trivially bypass it with Firefox by setting a fake useragent that states you have Linux.
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# 17
pmduk
Old 02-09-2010, 12:51 AM
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Quote:
Originally Posted by ERICS MUM View Post
Exactly so for me too - been using it on my Nat West account for about a year now and not had any probs (touch wood )
I've not had any problems either (touch wood). Surely banks should be applauded for trying to avoid security problems.
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# 18
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Old 02-09-2010, 1:43 AM
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Quote:
Originally Posted by pmduk View Post
I've not had any problems either (touch wood). Surely banks should be applauded for trying to avoid security problems.

Well HSBC don't actually try very hard, the initial log in page where the user enters their user ID is not even a secure page...
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# 19
glider3560
Old 02-09-2010, 8:06 AM
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Quote:
Originally Posted by Inactive View Post
Well HSBC don't actually try very hard, the initial log in page where the user enters their user ID is not even a secure page...
Technically that doesn't matter as the logon data is sent by POST to a secure page, so the logon is secure.

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# 20
ChiefGrasscutter
Old 02-09-2010, 8:48 AM
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Rapport is in effect a keylogger.
It stores your passwords and then has the ability to tell you at a later stage if you use the same password on another site: by comparing it to the previous stored examples.
Clearly the storage of the passwords is subject to strong encryption however they must be stored somewhere on the PC and the codewords to decrypt them must be somewhere within the Rapport program as the user does not need to enter their own password at any time.
This to me is a keylogger and as such is a program to be avoided at all costs.

The chief advantage so far as I can see is that it has the IP numbers of the participating banks server hardwired into it so that it knows you are really accessing the real bank's address rather than a fake lookalike (as the numerical 129.129....etc addresses would be different).

As other have said, and it has been discussed extensively on the savings board in the past, if you/your family/other users of the PC have the habit of visiting dogy sites opening suspect email attachments then it is of benefit.

Personally I don't want it.
Then again I've seen the state of other's persons PC with multiple start up errors, unpatched OS system, non updated virus checkers .......and they use this to access online banking! One begins to have sympathy with the banks and one can see why they would want this sort of person to have it.

Last edited by ChiefGrasscutter; 02-09-2010 at 1:16 PM.
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