Main site > MoneySavingExpert.com Forums > Household & Travel > Energy > Gas supply - No idea who! (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Gas supply - No idea who!
Closed Thread
Views: 954
Thread Tools Search this Thread Display Modes
# 1
pinarelloman
Old 24-01-2010, 6:18 PM
MoneySaving Newbie
 
Join Date: Jan 2009
Location: London
Posts: 7
Default Gas supply - No idea who!

We have been in our property for 3 yrs and we are yet to pay for the gas we are using. We have tried to find out who is the supplier but honestly got stuck at every turn. As it turns out we have not paid for gas at all.

Question is... what do we do? Do we wait for the supplier to ring us? Do we try again and hope to find them?

We are happy to pay for the gas and I am expecting to pay for some back payment which we can afford.

Hoping someone can shed some light on the issue.
pinarelloman is offline
Report Post
# 2
xmaslolly76
Old 24-01-2010, 6:45 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2005
Posts: 3,929
Default

We had a different problem two companies claimed to be supplying us i was advised to contact transco they should be able to tell you who is supplying the property.
Friends are like fabric you can never have enough
xmaslolly76 is offline
Report Post
# 3
JennyR68
Old 24-01-2010, 6:45 PM
MoneySaving Stalwart
 
Join Date: Jan 2010
Posts: 413
Default

Uk energy.co.uk says -

Gas - This service is provided by Xoserve Ltd.
If your gas is supplied through the national gas network, The thing that identifies your gas supply is the meter point number, you can find this out and also who supplies your home by phoning the national Meter Number Helpline on 0870 608 1524.
If you need to identify the gas network to which you are connected contact the Gas Network Identity Line: 0870 1600229.

Last edited by JennyR68; 24-01-2010 at 6:47 PM.
JennyR68 is offline
Report Post
# 4
Gerrard_8_lfc
Old 24-01-2010, 7:02 PM
Serious MoneySaving Fan
 
Join Date: May 2009
Location: Edinburgh
Posts: 800
Default

Phone National Grid and they will tell you who the supplier is.

three years is going to be a huge bill plus what your using just now. Why have you not seen to this earlier ?
His Heart Proved He Was A Red
Suarez, Suarez
We Bought The Lad From Amsterdam
We Know He's Not a Chelsea Fan.
Fernando Torres = El Judas
Gerrard_8_lfc is offline
Report Post
# 5
pinarelloman
Old 24-01-2010, 8:00 PM
MoneySaving Newbie
 
Join Date: Jan 2009
Location: London
Posts: 7
Default Tried!

We honestly did try try to find the supplier. We phoned the national service and we spend time with people on the phones trying to sort it out. I will try the numbers tomorrow. One might ask why they would not come looking for the payment though. 3 yrs... no money but no disconnection... Doesn't sound like any utility company I know!
pinarelloman is offline
Report Post
# 6
Premier
Old 25-01-2010, 2:08 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Sep 2005
Posts: 14,873
Default

How to identify your gas supplier

If that fails completely, it could be that you have a shipperless site
"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
Premier is offline
Report Post
The Following User Says Thank You to Premier For This Useful Post: Show me >>
# 7
lemontart
Old 25-01-2010, 10:32 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: May 2006
Location: east mids
Posts: 5,406
Default

also if it is shipperless or has no listed supplier then it is the suppliers of choice responsibilty to request for a new mprn to be generated on your behalf.
lemontart is offline
Report Post
# 8
JennyR68
Old 25-01-2010, 10:41 PM
MoneySaving Stalwart
 
Join Date: Jan 2010
Posts: 413
Default

Did you get anywhere with those numbers?
JennyR68 is offline
Report Post
# 9
Networkguy
Old 26-01-2010, 5:24 PM
MoneySaving Stalwart
 
Join Date: Feb 2007
Posts: 242
Default

I found myself in exactly the same situation with electricity on a new build property.

After 3.5 years, somebody realised they had not been billing and sent us a HUGE bill.

But the rules say that if they have not attempted to bill a customer then they can only back date the bill for 12 months.

So hang on to all the letters you have sent trying to find out who your supplier was. You may need to prove you made the effort but in reality, the worse you should be looking at is a 12 month bill. You may need to stand your ground when the time comes (in my case the supplier didn't argue) and a 12 month bill is still going to hurt but look on the bright side.

So far you have had 2 years free gas
Networkguy is offline
Report Post
# 10
Cardew
Old 26-01-2010, 6:29 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Mar 2005
Posts: 23,011
Default

Quote:
Originally Posted by Networkguy View Post
But the rules say that if they have not attempted to bill a customer then they can only back date the bill for 12 months.
As you indicate, that is not necessarily so for new occupants.

You will need to prove that you have written, and received a reply! from the authorities.

It isn't open season for people to move into new properties and say we made lots of phone calls etc. The moment you use any energy you have entered a legally binding deemed contract with the supplier - even if you don't know who that supplier might be.
Cardew is online now
Report Post
# 11
pinarelloman
Old 21-02-2010, 12:31 PM
MoneySaving Newbie
 
Join Date: Jan 2009
Location: London
Posts: 7
Default Weird...

So we rang the National Gas Helpline and they were very helpful. They said that the flat was not registered and the lady stated that we could register the flat at any time and start paying and that would be that.

Only 2 Flats out of the whole block (around 40 of them) are paying for the gas. Odd. As the meters are not on the Gas network system as it were there is no record and that is that. One of the strangest things we have heard of for a very long time. We have registered the meter and have given them a reading and will start paying so we can hand it over to tenants and all will be working as per normal.

Thanks for your advice though.It prompted some deep thought and action but the result was not what we expected at all!
pinarelloman is offline
Report Post
# 12
macman
Old 21-02-2010, 3:51 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2006
Posts: 35,628
Default

Strange how your 'deep thought' was only provoked after 3 years of free gas and the fact that you are now vacating the property...
No free lunch, and no free laptop
macman is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 10:48 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 22 October 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • ED SHEERANX (DELUXE EDITION)
  • ELLA HENDERSONCHAPTER ONE (DELUXE VERSION)
  • STATUS QUOAQUOSTIC (STRIPPED BARE)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.