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    • Kylie2882
    • By Kylie2882 28th Sep 16, 10:31 AM
    • 1 Posts
    • 0 Thanks
    Kylie2882
    Help we've bought a second-hand car
    Hi,
    We purchased a second hand land rover from a car dealership for £16500 on Saturday 10th September. We had been told it had gone through their 121 check process and was a perfect example of the model. We drove it home and half way all the warning lights came on and it went into limp mode. I immediately phoned them and they told me it was because it had stood for a while, if it continued to phone them back. It did continue and not trusting car dealers I had it put on a diagnostic machine to find out the problem. It came back with its EGR valves needed to be replaced. So I took it back and thought I'd give them the opportunity to diagnose it themselves, to which they told me it needed a software update! Of course this was part true, so I had to contact them again to tell the I'd had it diagnosed as needing new EGR valves. Reluctantly they had these blanked off. I also mentioned to them there was a rumbling and shuddering sound when it hit 30mph and 50mph and especially when it went up a hill!! They informed me it had been checked by a 4x4 specialist and I just needed to put new tyres on it. Not happy with this I took it straight off their forecourt and straight to said 4x4 specialist and asked what tyres I needed. They informed me it wasn't tyres I needed and suggested I book it in for a health check. I did this and it came back saying the gearbox was worn and it needed a replacement at a cost of nearly £10000.
    I phoned the garage to tell them this and they are now saying they don't believe the 4x4 specialist garage??
    What do I do?? Am I covered under the consumer rights act as it's definitely not fit for purpose??? Or am I stuck with a car that's going to cost £10k to put right?
    Thanks
    Kylie
    • Moneyineptitude
    • By Moneyineptitude 28th Sep 16, 11:29 AM
    • 18,727 Posts
    • 9,980 Thanks
    Moneyineptitude
    It's clearly not currently fit-for-purpose, the car dealer doesn't sound as if they'll be making any serious (or costly) attempts to fix the problems either.

    Demand your money back.
    • Workinggirl
    • By Workinggirl 13th Mar 17, 11:17 PM
    • 1 Posts
    • 0 Thanks
    Workinggirl
    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.
    • pogofish
    • By pogofish 13th Mar 17, 11:37 PM
    • 7,770 Posts
    • 7,868 Thanks
    pogofish
    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.
    Originally posted by Workinggirl

    What on earth has this got to do with the Mini-Guide..?
    • wealdroam
    • By wealdroam 13th Mar 17, 11:58 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    What on earth has this got to do with the Mini-Guide..?
    Originally posted by pogofish
    Is that your attempt to comply with:
    MSE requests you give new posters a chance! Please be especially nice.
    • Valli
    • By Valli 14th Mar 17, 6:14 AM
    • 20,131 Posts
    • 228,689 Thanks
    Valli
    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.
    Originally posted by Workinggirl
    I rather think you've been fobbed off


    When did you buy them?
    How did you pay for them?
    When did they break?
    How much were they?
    Make two - and freeze one!
    Don't put it DOWN - put it AWAY!
    DEBT ATTACK - Debts to attack 1-£6150.87 24/04/2017 £5303.03 22/07/2017 BT -
    £5342.65
    2 Virgin CC £585.88 31/7/2017 £494.88 11/8/2017
    • pogofish
    • By pogofish 14th Mar 17, 10:41 AM
    • 7,770 Posts
    • 7,868 Thanks
    pogofish
    Is that your attempt to comply with:
    Originally posted by wealdroam
    What's not nice about picking-up a thread hijack/encouraging them to post appropriately?

    After all, Newbies are more informed about this matter than almost any other poster.
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