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  • FIRST POST
    stamford
    UKDVDR - Rogue Traders ??
    • #1
    • 13th Jun 06, 4:47 PM
    UKDVDR - Rogue Traders ?? 13th Jun 06 at 4:47 PM
    Complaint is I ordered 2 lots of discs online DVD RWs and CD RWs - when you add second item to online basket it recalculates postage to higher rate - they sent discs but only the DVD's handwritten note explained CD's were out of stock and would not be supplied. There was no automatic credit to cover the goods/postage on item not received. I had to contact them to organise credit and their initial response was

    I have checked your order and there is no notes to say you are owed a refund, can you please confirm further, was there a note in your order, if yes what did it say and who was it from

    I gave them this info and they refunded the non supplied item but but they will not refund the extra postage charged. Their latest response via online contact form is

    "customers are charged the original shipping that has been paid for the order, this is due to goods still being sent we are unable to amend shipping costs on orders already paid"

    It's impossible to contact them by phone on 0131 333 1696

    Their address is

    UKDVDR Ltd
    Unit 6
    Huly Hill Rd
    Edinburgh Interchange
    Newbridge
    Edinburgh EH28 8PH

    Im wondering if any barrack room lawyers on this forum could advise if I could take out a Small Claims Court action against them (only available in England & Wales) as their Registered Office is in England

    UK DVDR LIMITED
    ROPER YARD, ROPER ROAD
    CANTERBURY
    KENT
    CT2 7EX
    Company No. 04782765
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