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How can you claim from Royal Mail for non delivery?
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# 1
Ialwaysgetdone
Old 14-11-2009, 10:43 AM
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Default How can you claim from Royal Mail for non delivery?

I have sent three items recently all by special delivery guaranteed by 1pm next day. On the Track and Trace it says for one of the items "We can confirm that this item was was delivered by the guaranteed delivery time" but on the other 2 items it merely says "This item has been delivered".

I have been informed by the recipients that these 2 items did not arrive next day by 1PM but how can I prove that to make a claim when Royal Mail are not putting the time online that it was delivered?
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# 2
deanos
Old 14-11-2009, 6:19 PM
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Yes its a scam that has been going for years if it says "Item has been delivered" you can bet its been delivered late ,happened to me many a time, just ring up and ask if they can track a parcel, give them the tracking number and ask the exact time and date it was delivered, then just ask for a refund they will issue a cheque straight away.
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# 3
Ialwaysgetdone
Old 14-11-2009, 8:12 PM
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Can they give you a time? Won't they just look it up on a computer and get the same info as I am getting online?
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# 4
zax47
Old 14-11-2009, 9:52 PM
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Their tracking system is not real-time, in fact it often takes several days to have the full correct delivery data.

If you want to make a claim then go to the Royal Mail site - it tells you how to claim.

Here's the claim form (P58);

ftp://ftp.royalmail.com/Downloads/pu...English_09.pdf

and here's more info on claiming;

http://www.royalmail.com/portal/rm/c...diaId=80300735

And here's what you can claim (for delayed delivery on Special Delivery Next Day by 1.00pm Service)

From the FAQs;

"10. What if something goes wrong?
Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting."


The onus is not on you to prove they didn't arrive on time - but on them to prove they did!

Last edited by zax47; 14-11-2009 at 10:09 PM.
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# 5
Ialwaysgetdone
Old 15-11-2009, 12:20 AM
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Quote:
Originally Posted by zax47 View Post
Their tracking system is not real-time, in fact it often takes several days to have the full correct delivery data.

If you want to make a claim then go to the Royal Mail site - it tells you how to claim.

Here's the claim form (P58);

ftp://ftp.royalmail.com/Downloads/pu...English_09.pdf

and here's more info on claiming;

http://www.royalmail.com/portal/rm/c...diaId=80300735

And here's what you can claim (for delayed delivery on Special Delivery Next Day by 1.00pm Service)

From the FAQs;

"10. What if something goes wrong?
Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting."


The onus is not on you to prove they didn't arrive on time - but on them to prove they did!
Thanks for that. The 'claim within 14 days' has ruled out one of them
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# 6
deanos
Old 15-11-2009, 1:20 AM
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You dont need to fill in a claim form, they do it on the phone straight awayand can see the time it was delivered , ive claimed for late SD delivey many a time, all been done on the phone.
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# 7
moneysavingexpert79
Old 15-11-2009, 2:36 AM
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Quote:
Originally Posted by deanos View Post
You dont need to fill in a claim form, they do it on the phone straight awayand can see the time it was delivered , ive claimed for late SD delivey many a time, all been done on the phone.
True, but you need to phone an 0871 number which costs money, or you can send it to a freepost address.
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# 8
jd87
Old 15-11-2009, 2:47 AM
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You can get the claim form from the post office and give it back to the post office to send off. No need to waste money on printing, envelopes or phone calls.

You don't need to prove that it arrived late. There is a space on the form to put what time it arrived, but if you don't know I'm sure you can just leave it blank. The main thing is the tracking reference number. As long as you have this, that will be all the info they need.

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# 9
Ialwaysgetdone
Old 15-11-2009, 10:22 AM
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Quote:
Originally Posted by jd87 View Post
You can get the claim form from the post office and give it back to the post office to send off. No need to waste money on printing, envelopes or phone calls.

You don't need to prove that it arrived late. There is a space on the form to put what time it arrived, but if you don't know I'm sure you can just leave it blank. The main thing is the tracking reference number. As long as you have this, that will be all the info they need.
and fill it in at the PO with their pen for extra money saving

is it likely that all the "this item has been delivered" ones that don't give a time when you check online are all late deliveries?

It's no wonder the royal mail are in such a mess if they are paying out more than they are making on next day parcel deliveries
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# 10
deanos
Old 15-11-2009, 10:59 AM
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Quote:
Originally Posted by Ialwaysgetdone View Post
is it likely that all the "this item has been delivered" ones that don't give a time when you check online are all late deliveries?

Very likely !
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# 11
deanos
Old 17-11-2009, 1:17 PM
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Got a special delivery due today, its now 13:14 so its late, be intresting to see what i get on the tracker !
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# 12
deanos
Old 17-11-2009, 6:38 PM
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"Your item has been delivered" what a surprise :rolleyes:
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# 13
Ialwaysgetdone
Old 18-11-2009, 12:45 PM
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Quote:
Originally Posted by deanos View Post
"Your item has been delivered" what a surprise :rolleyes:
Ha, a surprise indeed
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# 14
Ialwaysgetdone
Old 19-11-2009, 11:02 AM
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There is no number that you can phone to check the date and time of your delivery. The only number is 08459 272100 and it is not a real person just a machine called Sarah :rolleyes:, you just speak the reference number into the phone and it tells you "your item has been delivered" it does not give a date or time so I don't see how they can issue you a check there and then :confused:. It's just the exact same info as you get from the website.

One of my items has ''been delivered'' but doesn't have an electronic proof of delivery signature
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# 15
deanos
Old 21-11-2009, 10:46 AM
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You just press 1 or something and it puts you through to an operator, of just keep pressing the hash key
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# 16
Ialwaysgetdone
Old 22-11-2009, 8:43 PM
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I tried every option. to get a refund you need to send in a copy of your receipt as well
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