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Barclaycard refund
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# 1
putty71
Old 08-11-2009, 8:01 PM
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Join Date: Jun 2009
Posts: 252
Default Barclaycard refund

Hi All

I have just checked my Barclaycard account online and see they have refunded my PPI insurance directly to my account, whereas I requested a refund directly to my bank. I know I should not moan as it's to the tune of £3087 which clears the debt, however the account was not in default despite me telling them I am struggling to pay, but I really wanted the money to clear some other priority debts first.

Can anyone tell me is this striclty legal what they have done as they put me in a muddle with the money in the first place.

Help please.

Thanks
Putty
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# 2
LeeSouthEast
Old 08-11-2009, 8:51 PM
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Join Date: Feb 2009
Posts: 3,767
Default

This isn't a definitive answer, but I've seen the same question a hundred times and iirc the answer is "yes they can".

Still, it's one debt cleared which is good, right?
Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009
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# 3
mark88man
Old 08-11-2009, 9:05 PM
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Join Date: May 2005
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Not sure if they can or they can't, but as they have - could you now use the barclaycard for your normal spending and use the equivalent amount of money to pay your pressing debts. this would soon get you back up to £3k or so

or if you need the cash more quickly at cost of 3% do a balance transfer to the offending cards - I know that would really grate giving them that money £100, but I imagine a whole world of pain in trying to reverse the payment. and £100 might be worth it for you in terms of money saved on other debts

you could also try and bargain, say look you think they made a mistake, but if they reduced the 3% fee you wouldn't take it any further, or if they would give you a preferential rate on any balance
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# 4
putty71
Old 08-11-2009, 9:06 PM
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Join Date: Jun 2009
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Default Refund

Hi

I cannot deny it's good to clear a debt, the problem is that I will quickly use it to clear other debts
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# 5
putty71
Old 08-11-2009, 10:08 PM
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Join Date: Jun 2009
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Default Refund

Has anyone else had this problem?
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# 6
di3004
Old 08-11-2009, 11:19 PM
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Join Date: Jun 2007
Location: South Wales (Gwent)
Posts: 42,529
Default

Hi there......
Not sure if you've checked this link out yet, but worth checking on here as well to give you some ideas on this.
http://forums.moneysavingexpert.com/...html?t=1596473
This is how the FOS works out refunds.
The one and only "Dizzy Di"
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