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  • FIRST POST
    putty71
    Barclaycard refund
    • #1
    • 8th Nov 09, 8:01 PM
    Barclaycard refund 8th Nov 09 at 8:01 PM
    Hi All

    I have just checked my Barclaycard account online and see they have refunded my PPI insurance directly to my account, whereas I requested a refund directly to my bank. I know I should not moan as it's to the tune of £3087 which clears the debt, however the account was not in default despite me telling them I am struggling to pay, but I really wanted the money to clear some other priority debts first.

    Can anyone tell me is this striclty legal what they have done as they put me in a muddle with the money in the first place.

    Help please.

    Thanks
    Putty
Page 1
    • LeeSouthEast
    • By LeeSouthEast 8th Nov 09, 8:51 PM
    • 3,767 Posts
    • 2,945 Thanks
    LeeSouthEast
    • #2
    • 8th Nov 09, 8:51 PM
    • #2
    • 8th Nov 09, 8:51 PM
    This isn't a definitive answer, but I've seen the same question a hundred times and iirc the answer is "yes they can".

    Still, it's one debt cleared which is good, right?
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009
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    • mark88man
    • By mark88man 8th Nov 09, 9:05 PM
    • 2,829 Posts
    • 6,306 Thanks
    mark88man
    • #3
    • 8th Nov 09, 9:05 PM
    • #3
    • 8th Nov 09, 9:05 PM
    Not sure if they can or they can't, but as they have - could you now use the barclaycard for your normal spending and use the equivalent amount of money to pay your pressing debts. this would soon get you back up to £3k or so

    or if you need the cash more quickly at cost of 3% do a balance transfer to the offending cards - I know that would really grate giving them that money £100, but I imagine a whole world of pain in trying to reverse the payment. and £100 might be worth it for you in terms of money saved on other debts

    you could also try and bargain, say look you think they made a mistake, but if they reduced the 3% fee you wouldn't take it any further, or if they would give you a preferential rate on any balance
    Things happen for a reason. Often the reason is we are stupid & make bad decisions.
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    3/16: CC:3599@0% - Car:18K@3.4% - Mort:163K@2.9% - Savings:0k@4.5%
  • putty71
    • #4
    • 8th Nov 09, 9:06 PM
    Refund
    • #4
    • 8th Nov 09, 9:06 PM
    Hi

    I cannot deny it's good to clear a debt, the problem is that I will quickly use it to clear other debts
  • putty71
    • #5
    • 8th Nov 09, 10:08 PM
    Refund
    • #5
    • 8th Nov 09, 10:08 PM
    Has anyone else had this problem?
    • di3004
    • By di3004 8th Nov 09, 11:19 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    • #6
    • 8th Nov 09, 11:19 PM
    • #6
    • 8th Nov 09, 11:19 PM
    Hi there......
    Not sure if you've checked this link out yet, but worth checking on here as well to give you some ideas on this.
    http://forums.moneysavingexpert.com/showthread.html?t=1596473
    This is how the FOS works out refunds.
    The one and only "Dizzy Di"
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