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  • FIRST POST
    • top_drawer
    • By top_drawer 18th Oct 09, 3:07 PM
    • 2,460Posts
    • 3,825Thanks
    top_drawer
    The London Mint Office - scam?
    • #1
    • 18th Oct 09, 3:07 PM
    The London Mint Office - scam? 18th Oct 09 at 3:07 PM
    hi,

    I have been seeing the ads on television a lot recently for a free Golden Britannia penny so rang and applied .... I received a letter stating that my appl has been assepted and its on it way.... where is the catch?

    TD
Page 5
    • shaun from Africa
    • By shaun from Africa 12th Jun 17, 8:37 PM
    • 9,739 Posts
    • 10,948 Thanks
    shaun from Africa
    Why can't this be stopped ? They are playing on vulnerable people and have just tricked my wife into buying into their obnoxious scam.
    Originally posted by avallon

    If by "just", you mean that the coin/s were received in the past 14 days, your wife can return them for a full refund.
    https://www.londonmintoffice.org/returns-information
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 15th Jun 17, 11:29 AM
    • 2,144 Posts
    • 3,263 Thanks
    ScorpiondeRooftrouser
    The good news for those who have ordered and paid for anything from London Mint that never arrived is that they are in pretty much the same position as those who ordered something which did arrive. Better off in fact, as they don't have a worthless lump of metal cluttering up their shelves.
    • hybernia
    • By hybernia 15th Jun 17, 3:13 PM
    • 256 Posts
    • 205 Thanks
    hybernia
    Wonderful post, Scorpion de Rooftrouser. Well done!
    • Kegs
    • By Kegs 23rd Jun 17, 5:09 PM
    • 1 Posts
    • 0 Thanks
    Kegs
    The penny is worth less than a penny.
    It certainly is not gold!
    If you look on their latest TVs advert it becomes obvious that the outfit is operated by a moron.
    If you look at the emblem to the right of the coin it says.
    "FOR KING AND EMPIRE"
    SERVICES ENDERED"
    Surely any official coin outlet would not ha "ENDERED"
    • BromleyKate
    • By BromleyKate 4th Jan 18, 10:18 AM
    • 1 Posts
    • 1 Thanks
    BromleyKate
    London Mint Office query
    Hi! I'm new here but saw this thread which made me want to post. I've bought a few coins from this company London Mint but recently received an invoice for a coin that i haven't asked for or received. I've always paid on time for other coins i've received with no issue - i realise now they are worthless! Anyway, i've emailed their office twice but had no reply. I've phoned them and requested a callback which hasn't happened unless they didn't leave a message. I received an unsolicited text and mobile voicemail message from a company called C.A.R.S asking me to contact them but with no other information. Could this be a debt collection agency? I'm reluctant to contact them as i don't know who they are. How can i prove i didn't receive any further coin from London Mint Office - they post directly through the letter box so there's no signing or tracking. I have an excellent credit record and always pay my debts but am worried this could get out of hand and not sure how to deal with it. I see from the thread that many advise doing nothing and ignoring them but it makes me anxious.
    Any help greatly appreciated.
    Cheers!
    • hybernia
    • By hybernia 4th Jan 18, 3:39 PM
    • 256 Posts
    • 205 Thanks
    hybernia
    Hi! I'm new here but saw this thread which made me want to post. I've bought a few coins from this company London Mint but recently received an invoice for a coin that i haven't asked for or received. I've always paid on time for other coins i've received with no issue - i realise now they are worthless! Anyway, i've emailed their office twice but had no reply. I've phoned them and requested a callback which hasn't happened unless they didn't leave a message. I received an unsolicited text and mobile voicemail message from a company called C.A.R.S asking me to contact them but with no other information. Could this be a debt collection agency? I'm reluctant to contact them as i don't know who they are. How can i prove i didn't receive any further coin from London Mint Office - they post directly through the letter box so there's no signing or tracking. I have an excellent credit record and always pay my debts but am worried this could get out of hand and not sure how to deal with it. I see from the thread that many advise doing nothing and ignoring them but it makes me anxious.
    Any help greatly appreciated.
    Cheers!
    Originally posted by BromleyKate
    CARS is a debt collection agency: Creditlink Account Recovery Solutions Ltd. (Who dreams up these ludicrous titles?) It's FCA and CSA registered, which is, at least, better than nothing:

    http://www.carsuk.org/

    Note that this outfit appears to wish to convey that it's a charity / a non-profit / a personal enterprise by using an 'org' suffix instead of the usual 'com'. Note, also, that the so-called London Mint Office also represents itself as 'org' instead of as a commercial company.

    Where CARS is concerned:

    (1) do NOT answer any telephone call from it
    (2) do NOT initiate any telephone call to it
    (3) Never forget (1) and (2)

    If The London Mint is seeking to obtain monies from you then it's supposed to have sent you at least three items of correspondence in regard to that claim:

    (1) Invoice for the amount required for item received;
    (2) Reminder for amount required for item received;
    (3) Final Demand with notification of bringing in its appointed debt collection agency.

    If CARS is seeking money from you, it is obliged to write to you (not ring you) with a statement which details, in full, the nature of the claim together with proof of claim -- that is: the order you made for the goods.

    You haven't said how "recent" you "recently received" the invoice from London Mint for the item which you say you never ordered and have never received.

    Time is of the essence, so you need to ensure that you react to situations such as this as promptly as possible, and maintain a documentary record of that reaction. Hopefully then, you emailed / telephoned / wrote back within 24 hours of receiving the invoice for goods you don't have nor ever wanted -- because if you didn't, then whether you like it or not, a question mark gets raised over your own behaviour.

    As telephone conversations are not worth (legally speaking) the time expended upon them -- which is why you should never ring a Customer Service department, but email it instead -- then correspondence is the way to proceed. You've exhausted the email approach so you now need to refer to this link:

    https://www.londonmintoffice.org/customer-service/complaints-procedure

    Do NOT use the address information given for this outfit earlier in this thread. Though 'Harmsworth House' -- the Daily Mail's former headquarters building -- is rented out to numerous small businesses, The London Mint Office doesn't figure on its renter list nowadays.

    Do NOT make the mistake of writing to the company at its Registered Office address, either. Use ONLY the Porth address in the above link.

    Your letter MUST be a complaint and MUST be headed: COMPLAINT. Don't dance around the topic but go straight in by writing:

    Dear Sir / Madam:

    I am writing to complain tha
    t . . . . and then set out the nature of your complaint.

    Send this letter by Next Day Royal Mail certified delivery. Do NOT send by Signed For because Signed For isn't actually proof of anything.

    If the company does not adhere to the timetable it has set out in its Complaints Procedure, then and only then should you write -- by Royal Mail Next Day Certified Delivery -- to:

    Gregory Charles Prosser,
    Chief Executive,
    The London Mint Office Ltd,
    Claret House,
    Gelliarael Road,
    Gilfach Goch,
    PORTH
    CF39 8SY

    I imagine that it will continue to amaze many that this business is allowed to carry on trading in the name of an "Office".

    Though the unwary may be forgiven for thinking they're dealing with an official semi-governmental enterprise -- because that's what the title inevitably leads them to believe -- the London Mint Office is NOT an 'office' and has nothing whatever to do with London's Royal Mint.

    It is, instead, a private limited company. If you wish to know more about it, then its Annual Report & Financial Statements to year ending December 31st 2016 are publicly available on this link:

    https://beta.companieshouse.gov.uk/company/03470348/filing-history

    You may find the content of that filing of interest.

    Hope this helps.
    • Tel1950
    • By Tel1950 15th Jan 18, 11:14 AM
    • 2 Posts
    • 0 Thanks
    Tel1950
    block card
    Made an order, e mail back saying card order confirmed. Later e mails saying card declined re order.
    Did not, checked out company and found this posting. Contacted visa, they cant block your card only reissue a new one. However In my case my bank RBS can put a block on any company that may have your details and stop payments. You get a reference number, so any payments that may get through are refunded if you spot them on your invoice. This can be done for any company even if its a standing order type payment. Hope this save you the hassle of getting a new card and load of stress changing details with legitimate companies.
    Tel
    • Tel1950
    • By Tel1950 15th Jan 18, 11:16 AM
    • 2 Posts
    • 0 Thanks
    Tel1950
    Block card
    Made an order, e mail back saying card order confirmed. Later e mails saying card declined re order.
    Did not, checked out company and found this posting. Contacted visa, they cant block your card only reissue a new one. However In my case my bank RBS can put a block on any company that may have your details and stop payments. You get a reference number, so any payments that may get through are refunded if you spot them on your invoice. This can be done for any company even if its a standing order type payment. Hope this save you the hassle of getting a new card and load of stress changing details with legitimate companies.
    Tel
    • Badger3000
    • By Badger3000 24th Jan 18, 7:38 AM
    • 1 Posts
    • 0 Thanks
    Badger3000
    Help Please
    In 2012 I bought a series of 12 Commemorative 9ct gold half crown coins. They all came with their own certificate stating that each coin was minted to the highest quality in 9ct Gold.
    I just sent them off to a gold processing company in Hatton Garden to sell them as scrap gold. The coins were tested twice to be sure but it turns out that they are not gold at all.

    Please help me, how do I get my money back from the London Mint, who do I report this fraudulent activity to (Address please) and any other advice to help me take this company on. The 12 coins cost £95 each! They come as said with a certificate, which obviously are stating gold when the coins are base metal!
    Thanks for helping
    Badger
    • soolin
    • By soolin 24th Jan 18, 9:02 AM
    • 59,886 Posts
    • 42,516 Thanks
    soolin
    In 2012 I bought a series of 12 Commemorative 9ct gold half crown coins. They all came with their own certificate stating that each coin was minted to the highest quality in 9ct Gold.
    I just sent them off to a gold processing company in Hatton Garden to sell them as scrap gold. The coins were tested twice to be sure but it turns out that they are not gold at all.

    Please help me, how do I get my money back from the London Mint, who do I report this fraudulent activity to (Address please) and any other advice to help me take this company on. The 12 coins cost £95 each! They come as said with a certificate, which obviously are stating gold when the coins are base metal!
    Thanks for helping
    Badger
    Originally posted by Badger3000

    Out of interest is it something like this one?

    https://www.ebay.co.uk/itm/9ct-Gold-Half-Crown-Collectible-Coin-2012-Acession-of-Queen-Elizabeth-II-1952-/222805241431

    That has a certificate showing 9ct solid gold so if the gold processing company are willing to confirm it is not as stated then in the first instance raise this matter with the London Mint and if that doesn't work get advice from Trading Standards about reclaiming your original money.

    However, check what the Hatton garden people are actually prepared to confirm, make sure they are just not saying it isn't worth a great deal or something- they need to confirm that this is NOT solid 9ct gold.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • shaun from Africa
    • By shaun from Africa 25th Jan 18, 10:34 PM
    • 9,739 Posts
    • 10,948 Thanks
    shaun from Africa
    I hope that they are not the coins that Badger3000 is writing about.
    Those ones are 1g each and as they are 9ct gold, the scrap value of them will be about £12 maximum. If Badger paid £95 each, that must make them one of the worst investments in recent times.

    Badger, what is the exact specification of the 12 coins you have? (size and weight) and are you sure that the COA states solid gold and not gold plated?
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