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  • FIRST POST
    jaynemax
    Lloyds TSB - PPI Claim?
    • #1
    • 7th Oct 09, 11:03 PM
    Lloyds TSB - PPI Claim? 7th Oct 09 at 11:03 PM
    Good evening guys,

    First of all, I am completely new to MSE and have spent the last couple of days reading through all the guides and forums - I'm already indebted to those kind souls who spend an awful lot of time on these boards offering their help and advice to complete strangers. I can certainly say that it's restored my faith in humanity somewhat!

    I'm interested in pursuing a PPI refund claim with Lloyds TSB for PPI paid on my credit card. Unfortunately, I'm completely overwhelmed with the information available on this site (trying to stuff too much in at once I reckon) and could with a little clarity.

    The long story short is that I've been foolish with my credit card spending and currently have a balance of 10k. Obviously I'm wanting to rectify this and get this debt cleared with a view to eventually closing the account and reigning in my spending. I've banked with Lloyds TSB since I was 17 (roughly 11 years) and I opened a current account for my first job. I was offered a credit card with them when I was 19 and as far as I know, have always had PPI. However, I don't ever recall being sold this and I believe the original application happened in branch. There have been various card upgrades over the years but the account remained constant until June 2007, when Lloyds decided that they were going to switch from Visa to Mastercard. In retrospect, I believe this was a ploy by them to try and stop any "unenforceable agreement" claims following the changes in law. Again, I don't recall signing any agreement but Checkmyfile.com shows the account dating back to 2001 being closed and a new one opened with exactly the same opening balance as the closing one on the other card!

    I believe the PPI was mis-sold as I would've been a mere 19 years old when I took it out and definitely wet behind the ears but having been ignorant to the pitfalls of PPI, I've only recently realised that I would be pretty much ineligible for any sickness-related claim due to my pre-existing medical conditions. So here are the bits I could do with some advice on:

    - I don't have the original paperwork. Considering that there's a possibility of being two credit card accounts here, should I go straight to sending a SAR instead of messing around trying to get paperwork for an old account I don't have any details for?

    - If there are indeed two separate accounts, can I pursue claims for both on the mis-selling basis? The first account ran 2001 - 2007 and the second 2007 to present.

    - All my banking is with Lloyds TSB. If I pursue them for this, am I blotting my copybook? I ask this as I can't afford to pay off my overdraft (1000) and my card balance should my accounts end up being closed/blacklisted. On a similar note, would such a claim have any adverse effect on my credit rating?

    I'm sorry if these points have been covered elsewhere on the site but it seems the more I read (and there's such a vast amount to work through!) the more I confuse myself!

    Regards,

    Jayne
Page 1
  • di3004
    • #2
    • 7th Oct 09, 11:18 PM
    • #2
    • 7th Oct 09, 11:18 PM
    Good evening guys,
    Hello and welcome Jayne.

    First of all, I am completely new to MSE and have spent the last couple of days reading through all the guides and forums - I'm already indebted to those kind souls who spend an awful lot of time on these boards offering their help and advice to complete strangers. I can certainly say that it's restored my faith in humanity somewhat!
    lol, well we try

    I'm interested in pursuing a PPI refund claim with Lloyds TSB for PPI paid on my credit card. Unfortunately, I'm completely overwhelmed with the information available on this site (trying to stuff too much in at once I reckon) and could with a little clarity.
    Don't worry, you will soon get the hang of it.

    The long story short is that I've been foolish with my credit card spending and currently have a balance of 10k. Obviously I'm wanting to rectify this and get this debt cleared with a view to eventually closing the account and reigning in my spending. I've banked with Lloyds TSB since I was 17 (roughly 11 years) and I opened a current account for my first job. I was offered a credit card with them when I was 19 and as far as I know, have always had PPI. However, I don't ever recall being sold this and I believe the original application happened in branch. There have been various card upgrades over the years but the account remained constant until June 2007, when Lloyds decided that they were going to switch from Visa to Mastercard. In retrospect, I believe this was a ploy by them to try and stop any "unenforceable agreement" claims following the changes in law. Again, I don't recall signing any agreement but Checkmyfile.com shows the account dating back to 2001 being closed and a new one opened with exactly the same opening balance as the closing one on the other card!
    With you being so young and vulnerable, it would not surprise me if they automatically added this.

    I believe the PPI was mis-sold as I would've been a mere 19 years old when I took it out and definitely wet behind the ears but having been ignorant to the pitfalls of PPI, I've only recently realised that I would be pretty much ineligible for any sickness-related claim due to my pre-existing medical conditions. So here are the bits I could do with some advice on:

    - I don't have the original paperwork. Considering that there's a possibility of being two credit card accounts here, should I go straight to sending a SAR instead of messing around trying to get paperwork for an old account I don't have any details for?
    Yes a SAR is a good start, however, they you should receive everything they have on you going back as far as 6 years, saying that Lloyds TSB did also enclose details with mine going back to the late 90's, so hopefully it will be the same for you also.

    - If there are indeed two separate accounts, can I pursue claims for both on the mis-selling basis? The first account ran 2001 - 2007 and the second 2007 to present.
    If you were mis sold for the same reasons, and taken out say more than one credit card ppi, then yes you can write on the same letter, just remember to write the account numbers for each one.
    And in regards of loan ppi, keep these separate from the credit card ppi complaint, but if you had a few loans you can complain on the same letter, as like above.

    - All my banking is with Lloyds TSB. If I pursue them for this, am I blotting my copybook? I ask this as I can't afford to pay off my overdraft (1000) and my card balance should my accounts end up being closed/blacklisted. On a similar note, would such a claim have any adverse effect on my credit rating?
    In regards of this issue with the overdraft, I would post on the above thread, called debtfreewannabe, here
    http://forums.moneysavingexpert.com/forumdisplay.html?f=76
    They will help with letters to send to the bank as well.

    I'm sorry if these points have been covered elsewhere on the site but it seems the more I read (and there's such a vast amount to work through!) the more I confuse myself!

    Regards,

    Jayne
    Originally posted by jaynemax
    You are doing good Jayne and glad your going to have a go with this, being young, they did possibly just add this ppi, so go for it.

    The sar template letter with details here:
    http://forums.moneysavingexpert.com/showthread.html?t=1475553

    Then when your ready, reclaim, will post up the link ready for you to have a browse.
    http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

    Then post up when your ready, and we will help all we can.
    The one and only "Dizzy Di"
  • jaynemax
    • #3
    • 7th Oct 09, 11:35 PM
    • #3
    • 7th Oct 09, 11:35 PM
    Di, you're a star! I can't tell you how reassuring it is to have someone confirm that you're on the right track.

    It is just the credit card PPI I'm concerned with although it would be handy to have a complete banking record so I'll start by sending the SAR off tomorrow. I'll also think before shredding stuff in the future.. you never know when you might need it.

    The overdraft issue isn't a massive concern to me but I'm just worried that Lloyds might see me as a difficult customer and pull the plug on it if I pursue this claim which for day to day banking, would leave me without a paddle. Am I right in thinking that this would frowned upon by the FSA though, and possibly get them in to more trouble?

    Again, many thanks for your help. I'll carry on reading and keep you updated once I get the SAR info back.

    Jayne
  • di3004
    • #4
    • 7th Oct 09, 11:40 PM
    • #4
    • 7th Oct 09, 11:40 PM
    Di, you're a star! I can't tell you how reassuring it is to have someone confirm that you're on the right track.
    Your welcome Jayne, I have been with Lloyds for many years and they added PPI to everything, I have been successful with reclaiming my PPI back from them, although it was the FOS that sorted this out, and I'm sure you will do okay.

    It is just the credit card PPI I'm concerned with although it would be handy to have a complete banking record so I'll start by sending the SAR off tomorrow. I'll also think before shredding stuff in the future.. you never know when you might need it.
    lol, not to worry hun, we have all been there.

    The overdraft issue isn't a massive concern to me but I'm just worried that Lloyds might see me as a difficult customer and pull the plug on it if I pursue this claim which for day to day banking, would leave me without a paddle. Am I right in thinking that this would frowned upon by the FSA though, and possibly get them in to more trouble?
    I would not worry, they have to treat your fairly, so please do not worry about this, and yes these are frowned upon, your right there. The FSA are coming down on these finance companies like a ton of bricks, even complaints that have been rejected, the FSA are actually re-opening them, so there is hope yet.

    Again, many thanks for your help. I'll carry on reading and keep you updated once I get the SAR info back.

    Jayne
    Originally posted by jaynemax
    With pleasure Jayne, just post up when your ready for help, we will get there, have a good night.

    Di
    Xx
    The one and only "Dizzy Di"
  • kpwll
    • #5
    • 8th Oct 09, 1:43 PM
    • #5
    • 8th Oct 09, 1:43 PM
    My LTSB cc was changed (with my consent) to a gold card in '01. As I already (stupidly) been sold PPI in '99, when the form came for me to fill in I ticked the PPI box as it was basically the same account.

    The FOS adjudicator asked me about ticking the box and I told him that it was the same account, just 'enhanced' and that as I already had PPI on the account I thought that I had to tick it.

    So if it is basically the same account but under a different guise, I would think that you would be in the same boat I was.

    Karen
  • jaynemax
    • #6
    • 8th Oct 09, 10:20 PM
    • #6
    • 8th Oct 09, 10:20 PM
    Thanks Karen... were you successful in your claim?

    I've sent the SAR off today recorded delivery so hopefully I'll get the paperwork back soon for me to try and find out how exactly I ended up paying for this! I have a feeling that with the Visa to Mastercard change it was a pre-ticked box, if the option was there at all.

    Anyway, now to try and forget about it all for the next 40 days ;-)
  • finatra26
    • #7
    • 8th Oct 09, 10:38 PM
    • #7
    • 8th Oct 09, 10:38 PM
    Hi Jaynemax - Any decent bank will take into account that you are a valued customer already & endevour to sort this out for you. I know mine did.
  • kpwll
    • #8
    • 9th Oct 09, 10:21 AM
    • #8
    • 9th Oct 09, 10:21 AM
    Thanks Karen... were you successful in your claim?

    I've sent the SAR off today recorded delivery so hopefully I'll get the paperwork back soon for me to try and find out how exactly I ended up paying for this! I have a feeling that with the Visa to Mastercard change it was a pre-ticked box, if the option was there at all.

    Anyway, now to try and forget about it all for the next 40 days ;-)
    Originally posted by jaynemax
    The adjudicator upheld my claim, but Lloyds (being Lloyds) didn't respond so it is waiting to go to an ombudsman. Good luck.
    Karen
  • di3004
    • #9
    • 9th Oct 09, 11:32 AM
    • #9
    • 9th Oct 09, 11:32 AM
    The adjudicator upheld my claim, but Lloyds (being Lloyds) didn't respond so it is waiting to go to an ombudsman. Good luck.
    Karen
    Originally posted by kpwll
    Karen

    This is what happened to hubby's as well....
    Its with the ombudsman now, been with the FOS though since about August 2008.
    The one and only "Dizzy Di"
  • kindofagilr
    Sorry to hi jack your thread

    I have a thread here and I was just wondering which lloyds address you wrote to? there are a few in the A-Z on here and I am confused and I want it to go to the right place lol
    LBM 01/01/15 ~ 44,079.28/42,168.54 ~ DFD Dec 2020 (Gonna work my booty off to make this sooner)

    CC1 2963.67/2781.02 ~ CC2 3203.20/3009.95 ~ CC3 3743.04/3523.99 ~ CC4 3026.15/2837.27 ~ CC5 2532.83/2365.54 ~ CC6 4396.16/4140.53 ~ CC7 345.72/331.09 ~ CC8 5566.66/5180.41 ~ CC9 2600.00/2565.47 ~
    CC10 1895.01/1759.58 ~ S/Card (R) 150.83/0.00 ~
    S/Card (S) 416.31/433.99 ~ O/Draft 3000 ~ Loan 10,239.70 - as of 11/07/15 ~ 4.33% Paid

    Mortgage (Start Date 01/04/09 ~ 30 year term, due to end 01/07/39)
    100,409/92,256 (as of 31/07/15) ~ 8.11% Paid

    My Debt Free Diary (Link)

    Total Weight Loss Since LBM ~ 34lbs

    Main family Christmas 2015 present from survey's - 28.50/240.00 ~ 11.87%
    Since 13/08/2015
  • di3004
    Sorry to hi jack your thread

    I have a thread here and I was just wondering which lloyds address you wrote to? there are a few in the A-Z on here and I am confused and I want it to go to the right place lol
    Originally posted by kindofagilr
    Hiya hun
    Just left a post for you on your thread lol .X
    The one and only "Dizzy Di"
  • kindofagilr
    LOL I know ive jsut seen it, I was on my way back here to delete that post, lol thanks xx
    LBM 01/01/15 ~ 44,079.28/42,168.54 ~ DFD Dec 2020 (Gonna work my booty off to make this sooner)

    CC1 2963.67/2781.02 ~ CC2 3203.20/3009.95 ~ CC3 3743.04/3523.99 ~ CC4 3026.15/2837.27 ~ CC5 2532.83/2365.54 ~ CC6 4396.16/4140.53 ~ CC7 345.72/331.09 ~ CC8 5566.66/5180.41 ~ CC9 2600.00/2565.47 ~
    CC10 1895.01/1759.58 ~ S/Card (R) 150.83/0.00 ~
    S/Card (S) 416.31/433.99 ~ O/Draft 3000 ~ Loan 10,239.70 - as of 11/07/15 ~ 4.33% Paid

    Mortgage (Start Date 01/04/09 ~ 30 year term, due to end 01/07/39)
    100,409/92,256 (as of 31/07/15) ~ 8.11% Paid

    My Debt Free Diary (Link)

    Total Weight Loss Since LBM ~ 34lbs

    Main family Christmas 2015 present from survey's - 28.50/240.00 ~ 11.87%
    Since 13/08/2015
  • di3004
    LOL I know ive jsut seen it, I was on my way back here to delete that post, lol thanks xx
    Originally posted by kindofagilr
    lmao, think we missed each other there , never mind we got there in the end.
    The one and only "Dizzy Di"
  • kpwll
    Karen

    This is what happened to hubby's as well....
    Its with the ombudsman now, been with the FOS though since about August 2008.
    Originally posted by di3004
    Hi Di,
    Mine's been with them since June 08, when I spoke to them about 10 days ago re an update, I was told that the FOS is in negotiations with LTSB and others with a view to resolving claims quickly. God only knows how long it will take, if they have to depend on Lloyds moving quickly or if the others are the same.
    I'm looking at it as a form of saving, cos the longer it takes the more interest we'll get back. (Not that I'm going to see a penny cos it will be going to pay off what I owe on the card, but at least it will bring down what I owe them by a bit).

    Karen x
  • di3004
    Hi Di,
    Mine's been with them since June 08, when I spoke to them about 10 days ago re an update, I was told that the FOS is in negotiations with LTSB and others with a view to resolving claims quickly. God only knows how long it will take, if they have to depend on Lloyds moving quickly or if the others are the same.
    I'm looking at it as a form of saving, cos the longer it takes the more interest we'll get back. (Not that I'm going to see a penny cos it will be going to pay off what I owe on the card, but at least it will bring down what I owe them by a bit).

    Karen x
    Originally posted by kpwll
    Good luck Karen.
    My hubby is waiting to hear as well, his was ignored by Lloyds from TSB when the FOS upheld in his favour, but it was moved on to the ombudsman due to this.

    They did email back not so long back to say something about wider issues that the ombudsman was looking into but what we do not know.

    That is true, forgot all about the interest side of it, cheers for bringing this one up hun and good luck.

    Di
    X
    The one and only "Dizzy Di"
  • jaynemax
    Further to my SAR letter, I've received a reply from the DSAR team at Lloyds TSB today:

    "Thank you for contacting us to ask for your personal information that we hold in our automated systems and paper files.

    I see that we do not hold an up to date signature for you. For your security we will require a copy of either your Passport or Driving Licence, certified by a Lloyds TSB branch for identification purposes. Please call in to your local branch with these documents and they will be happy to take copies and certify them for you. Our branch staff will also be happy to update your signature on our records."


    Obviously, this has set massive alarm bells ringing for me - particularly as I showed my passport in branch at the end of August when collecting my holiday money, and signed in branch a couple of weeks later when paying in unused traveller's cheques. They also have a sample of my signature on the 10 cheque I sent to pay for the DSAR!

    Something isn't quite right here (a stalling tactic, maybe?) and I'm wondering if I didn't send the ID as requested, they would still have to provide the information to me under the Data Protection Act? More importantly, has anyone else been asked to provide this ID when sending in a SAR to Lloyds TSB? I like how they've presumed I have a passport and driving licence when it's actually perfectly feasible for me to have neither!
  • di3004
    Further to my SAR letter, I've received a reply from the DSAR team at Lloyds TSB today:

    "Thank you for contacting us to ask for your personal information that we hold in our automated systems and paper files.

    I see that we do not hold an up to date signature for you. For your security we will require a copy of either your Passport or Driving Licence, certified by a Lloyds TSB branch for identification purposes. Please call in to your local branch with these documents and they will be happy to take copies and certify them for you. Our branch staff will also be happy to update your signature on our records."

    Obviously, this has set massive alarm bells ringing for me - particularly as I showed my passport in branch at the end of August when collecting my holiday money, and signed in branch a couple of weeks later when paying in unused traveller's cheques. They also have a sample of my signature on the 10 cheque I sent to pay for the DSAR!

    Something isn't quite right here (a stalling tactic, maybe?) and I'm wondering if I didn't send the ID as requested, they would still have to provide the information to me under the Data Protection Act? More importantly, has anyone else been asked to provide this ID when sending in a SAR to Lloyds TSB? I like how they've presumed I have a passport and driving licence when it's actually perfectly feasible for me to have neither!
    Originally posted by jaynemax

    Hi hun.

    ummmmm, maybe you should give the Information Commissioners Office (ICO) a ring and see what they have to say about this.
    Strange that they should still have your siggie details and now requesting for you to supply these items.
    Give the ICO a ring and see what they say about this one.
    https://www.ico.gov.uk/Global/contact_us.aspx

    Good luck, please let us know what they say, if you decide to contact these, cheers.
    The one and only "Dizzy Di"
  • jaynemax
    Thanks for the link Di, I was actually checking that out when you posted! The ICO checklist for organisations states that:

    If you have good cause to doubt the requester’s identity you can ask
    them to provide any evidence you reasonably need to confirm it. For
    example, you may ask for a piece of information held in your records
    that the person would be expected to know, such as membership
    details, or a witnessed copy of their signature.


    It is the latter they appear to be asking for, a witnessed signature, so I shan't bother the ICO with this questions. I've just spoken to the DSAR unit at Lloyds and they have offered an alternative of sending the data to a branch for collection, at which point I can show my ID. I guess this is a legitimate request really and I'm glad they're taking steps to protect my information as at this stage, they have no idea what I want it for!
  • di3004
    Thanks for the link Di, I was actually checking that out when you posted! The ICO checklist for organisations states that:

    If you have good cause to doubt the requesters identity you can ask
    them to provide any evidence you reasonably need to confirm it. For
    example, you may ask for a piece of information held in your records
    that the person would be expected to know, such as membership
    details, or a witnessed copy of their signature.

    It is the latter they appear to be asking for, a witnessed signature, so I shan't bother the ICO with this questions. I've just spoken to the DSAR unit at Lloyds and they have offered an alternative of sending the data to a branch for collection, at which point I can show my ID. I guess this is a legitimate request really and I'm glad they're taking steps to protect my information as at this stage, they have no idea what I want it for!
    Originally posted by jaynemax
    Good for you for sorting this out hun, and hope now they will resolve this for you, good luck.
    The one and only "Dizzy Di"
  • jaynemax
    Hello all, a quick update for you. I went into branch today to collect a large parcel of paperwork after LTSB wrote to tell me (on the 40th day, no less!) that my SAR was complete. I've spent a good couple of hours going through it all and I'm chuffed to bits with what I've found!

    Basically, the original application back in 2001 was completed in branch and ALL boxes apart from my signature were pre-filled, including the dreaded PPI. Furthermore, my account notes show that this card was transferred over to a new "Gold" account in 2003 and specifically states that this was done "without application" i.e. no signature, no paperwork from me and no opportunity to decline/accept PPI either - they just transferred it straight over.

    Included in the pack was 6 years worth of card statements, even though I didn't request them but this is good as I've just sat and worked out that since October 2003 I've paid 1833.65 in PPI. I'll be asking LTSB to refund this and as I have the account number for the original card, that too. The letter is prepped and ready to go recorded delivery on Monday.

    My question now is how do I work out what 8% simple interest would be on 1833.65? I'd really like to get some kind of figure in my head as to what the minimum I'll accept is!
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