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  • FIRST POST
    thelionel2000
    Claim guys reclaiming Ppi
    • #1
    • 12th Aug 09, 2:36 PM
    Claim guys reclaiming Ppi 12th Aug 09 at 2:36 PM
    Hi All

    Need off a little help.
    I have 4 credit card and 4 loans which most have been passed over to collection agencies.
    I was approached by a company called the claim guys saying they may be able to claim back all the charges or mis-sold insurances on my cards and loans.
    What I am trying to find out is if I do manage to claim back some money obviously the creditors will put that money to paying off the remainder off the debt and I will be left with a bill from the claim guys?
    Also
    Is it actually putting the claim in your self rather than having a company do it for you?

    Thanks in advance.

    Simon
Page 5
    • zx81
    • By zx81 5th Jul 16, 2:57 PM
    • 9,361 Posts
    • 9,198 Thanks
    zx81
    is it the right company for me?
    Originally posted by Vodoley
    If you have too much money and are of a charitable nature, then definitely.
    • Lingy
    • By Lingy 18th Oct 16, 12:19 PM
    • 1 Posts
    • 0 Thanks
    Lingy
    I had a significant level of credit from 2001 on credit cards, loans and overdrafts.

    I had no old paperwork or policy numbers and was convinced I didn't have PPI on any of my credit as I had read something about this round 2001 and ALWAYS specifically asked for it not to be included. However, I have had a few friends who have made successful claims so figured I might as well give it a speculative shot.

    I didn't have the time or inclination to do any of the leg-work myself, so Googled 'PPI Claim Companies' and decided on 'The Claims Guys' due to the Ronseal-type nature of their name.

    I filled in the forms they sent me with nothing more than my personal details, previous addresses and the company that provided the credit. In total I filled out 6 letters of authority for 6 companies with whom I held credit.

    I read the forms and T&C's and fully understood that I would part with 30% + VAT (36%) of any successful claim and that although they work on a no-win, no-fee basis, the fee would become due once I had been offered any settlement, not when it has been paid (more on this later). The fees are high, but my view is that 64% of something is better than 100% of nothing, which is exactly the amount I would have if I'd have chosen to do this myself.

    That was approximately 4 months ago and as it stands at the moment, I am awaiting my first payout of C. £1,500 from HSBC and have been told that 2 more of the 6 companies added PPI without my consent or knowledge.

    When I was offered the £1,500 compensation from HSBC, I was obviously very pleased. But I was also disgusted that PPI was added to my policies despite me specifically asking for it not to be and having no further discussions about it. I always thought I couldn't have been mis-sold it due to this conversation, but this was not mis-selling, but clearly criminal! I would urge anyone who had asked for PPI not to be included to make a claim as it is highly likely you would have had it anyway!

    I expect the other 2 companies will be similar amounts, meaning I will eventually receive a total of around £4,500 from the 3 companies and will pay £1,620 of the in fees to The Claims Guys. I will be left with £2,880 of money that I never expected to get, all for filling out a few forms and sending them back in the pre-paid envelopes.

    Would I have used The Claims Guys had I have known how much I was due?

    Maybe not. But equally I might not have known how much I was due if it wasn't for them tracking down all my old policies and doing the leg-work for me.

    Yes, they charge a high fee for the work they do, but on a whole I am very happy with the work they have done for me and the compensation they have secured.

    The only thing that has been a little annoying is the part about the fee being due once the OFFER of a settlement has been made. They are 'no-win, no-fee' which suggests they take their fees from the proceeds, but this is not possible as the proceeds have to be paid directly to you in most cases.

    HSBC offered my settlement on 1st October. I sent the forms back straight away and it could be up to 28 working days (14th November based on date of receipt) before I receive my money. However, The Claims Guys have already called me and written to me to try and collect their fee despite me not being paid yet. I kind of understand why this is as I would imagine from reading a lot of the comments on this page and other forums that a lot of people simply don't pay them! Despite their fee being on the high side, if you have signed an agreement, then you are duty bound to pay this.

    I have been very open and honest with them on the phone and told them that I can't pay their fees until I receive the compensation. They have said that they have to call every 4 working days (as this is company policy) until the balance is collected. Every time I have spoken to them (twice since 1st October) I refer them back to the original conversation that I can't pay until I receive the compensation and also point out that they are wasting their time and resources by calling me before that point. The callers are fine with this but say due to their company policy they will keep calling.

    This doesn't really bother me - it is more annoying having to constantly repeat the same thing than anything else. But I imagine for more vulnerable people it could be seen as pressurising or harassment. They will not get a penny out of me until my compensation is paid, at which time I will be more than happy to pay their fees and thank them for the work they have done.

    So, if you know you are due a significant payout and have the time to spare, I would suggest doing this yourself using Martin's instructions.

    But if you don't know what you are due, have none of the information and don't even know if you have PPI, The Claims Guys has worked for me, albeit I am giving up a significant proportion of the compensation I am receiving. But like I said before, 64% of a lot is better than 100% of nothing!

    Some tips if you do deal with The Claims Guys or other similar companies:

    1) Don't give them your mobile number or usual email address. I gave them my 'free' online email address rather than my private one so any spam coming from them won't be of any impact. They also only have my home landline number that I hardly ever use, so most of the calls to collect the payment are missed or ignored.

    2) Be assertive and honest when dealing with them. If they ask for something that you can't do (like for payment prior to receiving compensation) just tell them it is not possible. Don't feel pressured into doing something you can't afford or don't feel comfortable with.

    3) Pay your dues. If you have signed documents saying you are happy to pay their fees, don't then start moaning about how high these are after you have been offered the compensation. They have done the leg-work, they deserve to be paid for it (even if it is expensive).

    ps. I do not work for The Claims Guys, I just thought a more balanced view was required than just saying they are a bunch of cowboys, crooks or sharks!!
    • Moneyineptitude
    • By Moneyineptitude 18th Oct 16, 2:15 PM
    • 17,237 Posts
    • 7,774 Thanks
    Moneyineptitude
    I didn't have the time or inclination to do any of the leg-work myself!
    Originally posted by Lingy
    So what exact "leg work" did this Claims Management Company do other than posting off your alleged letter of complaint?

    I'm sorry, but I refuse to believe that you haven't joined the forum simply to promote rather than to give a "more balanced view". I've duly marked your post as Spam.

    How can you "balance" paying in total 36% of anything you are awarded with paying nothing at all?
    • -taff
    • By -taff 19th Oct 16, 2:25 PM
    • 6,458 Posts
    • 3,731 Thanks
    -taff
    I always thought I couldn't have been mis-sold it due to this conversation, but this was not mis-selling, but clearly criminal! I would urge anyone who had asked for PPI not to be included to make a claim as it is highly likely you would have had it anyway!
    Originally posted by Lingy
    Unfortunately, not true. You have to sign for PPI for a loan, or agree to it online. You have to verbally agree or sig for it for a credit card. If you have a credit card it's listed on your monthly statement.

    No one added PPI without your knowledge, you just forgot you agreed to it.


    ps. I do not work for The Claims Guys, I just thought a more balanced view was required than just saying they are a bunch of cowboys, crooks or sharks!!
    Originally posted by Lingy
    So is your balanced view they are are a bunch of cowboys, crooks or sharks?
    • Moneyineptitude
    • By Moneyineptitude 19th Oct 16, 3:15 PM
    • 17,237 Posts
    • 7,774 Thanks
    Moneyineptitude
    No one added PPI without your knowledge, you just forgot you agreed to it.
    Originally posted by -taff
    This was an obvious spammer who didn't "forget" anything, I fear..
    • magpiecottage
    • By magpiecottage 19th Oct 16, 5:40 PM
    • 9,133 Posts
    • 5,579 Thanks
    magpiecottage
    The only thing that has been a little annoying is the part about the fee being due once the OFFER of a settlement has been made. They are 'no-win, no-fee' which suggests they take their fees from the proceeds, but this is not possible as the proceeds have to be paid directly to you in most cases.

    HSBC offered my settlement on 1st October. I sent the forms back straight away and it could be up to 28 working days (14th November based on date of receipt) before I receive my money. However, The Claims Guys have already called me and written to me to try and collect their fee despite me not being paid yet. I kind of understand why this is as I would imagine from reading a lot of the comments on this page and other forums that a lot of people simply don't pay them! Despite their fee being on the high side, if you have signed an agreement, then you are duty bound to pay this.

    I have been very open and honest with them on the phone and told them that I can't pay their fees until I receive the compensation. They have said that they have to call every 4 working days (as this is company policy) until the balance is collected. Every time I have spoken to them (twice since 1st October) I refer them back to the original conversation that I can't pay until I receive the compensation and also point out that they are wasting their time and resources by calling me before that point. The callers are fine with this but say due to their company policy they will keep calling.

    This doesn't really bother me - it is more annoying having to constantly repeat the same thing than anything else.
    Originally posted by Lingy
    You can complain about this to them - and if necessary to the Legal Ombudsman.
    • Moneyineptitude
    • By Moneyineptitude 19th Oct 16, 6:49 PM
    • 17,237 Posts
    • 7,774 Thanks
    Moneyineptitude
    You can complain about this to them - and if necessary to the Legal Ombudsman.
    Originally posted by magpiecottage
    I don't think the poster concerned has any intention of complaining about his likely employer!
    • AmyFry1
    • By AmyFry1 21st Oct 16, 12:13 PM
    • 2 Posts
    • 0 Thanks
    AmyFry1
    Thanks for posting on this Dunstonh.
    Originally posted by di3004
    I got a cold call from The Claims Guys two weeks ago.

    They rang my business line and before I could get a word in they were telling me my PPi was mis-sold and I could claim back. I have never taken any PPI and when I told her I was an IFA she didnt seem to know what that was and asked if I had any loans as they could be claimed back as well.

    The phone call was thoroughly unprofessional and the person I spoke to didnt have a clue about me or what an IFA was but was happy to tell me I was mis-sold.

    I would say avoid them at all cost as it just sounded like opportunistic cold calling trying to get money out of me.

    I should also add that I am TPS, so they broke the rules there as well
    Originally posted by dunstonh
    I've stumbled upon an article this morning - by reporting illegal practice from PPI companies he managed to get £1,000 in compensation...
    • magpiecottage
    • By magpiecottage 21st Oct 16, 8:23 PM
    • 9,133 Posts
    • 5,579 Thanks
    magpiecottage
    I don't think the poster concerned has any intention of complaining about his likely employer!
    Originally posted by Moneyineptitude
    No but he gave me the opportunity to highlight how those with a genuine grievance can.

    Sometimes an open goal is just too tempting!
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