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    • view
    • By view 29th Jul 09, 2:04 PM
    • 2,155 Posts
    • 6,308 Thanks
    view
    • #2
    • 29th Jul 09, 2:04 PM
    • #2
    • 29th Jul 09, 2:04 PM
    depends on where you are I think....

    this might be correct but will need to check

    Welcome Financial Services Ltd
    Kingston HouseCentre
    27 Business Park
    Woodhead Road
    Birstall
    Batley
    WF17 9TD
    Last edited by view; 29-07-2009 at 2:08 PM.
  • chuck1es
    • #3
    • 1st Aug 09, 11:15 AM
    • #3
    • 1st Aug 09, 11:15 AM
    If its a complaint you need to write to:

    Compliance Department
    Mere Way
    Ruddington Fields Bussiness Park
    Ruddington
    Nottingham
    NG11 6NZ

    Tel: 0845 6187804
  • chuck1es
    • #4
    • 1st Aug 09, 11:24 AM
    • #4
    • 1st Aug 09, 11:24 AM
    Can someone please help me. Welcome have just agreed to refund my PPI for the last 16 months as they admitted the original agreement was not satisfactory.( I dont think they could find it). They have stated they will refund (via cheque) all my PPI + interest charged on PPI once I sign the 'Restructured' agreement they have sent me. They have basically sent me the same agreement without PPI on it, again for the full amount of the original loan even though I have paid 16 months already. They have also stated they will backdate the loan so as to make the account accurate. The question is do I sign this 'Restructured' agreement in the absence of Welcome Finance staff and witness's and date it for the Original date of the loan. Is it legal to do that !
    It will undoubtedly save me thousands if I do it, but I am suspicious of this company I worry that they are pulling a fast one on me again !
  • kaell
    • #5
    • 12th Jun 10, 1:13 PM
    • #5
    • 12th Jun 10, 1:13 PM
    im in the same situation as you chuck but with they sent the restructured they sent it without the prepaid envelop inside so now im at the final stage of getting my money and i cant because i have no idea what address i need ...someone help
    • Tubbss
    • By Tubbss 12th Jun 10, 1:51 PM
    • 389 Posts
    • 4,829 Thanks
    Tubbss
    • #6
    • 12th Jun 10, 1:51 PM
    • #6
    • 12th Jun 10, 1:51 PM
    Hi,

    Chuckles, best call Welcome to check signatures dates etc, but this is normal practice - the payments you have made onto the original agreement will be credited to the new account (less the PPI rebate which will be refunded to you, By the way, if you have any arrears or missed payments they will deduct this from any refund you may be due).

    The correct address is

    PPI Cancellation Team
    Mere Way
    Ruddington Fields Bussiness Park
    Ruddington
    Nottingham
    NG11 6NZ

    Use 0115 9849200 rather that the 0845 number.
    • Fergie76
    • By Fergie76 12th Jun 10, 2:01 PM
    • 2,096 Posts
    • 2,229 Thanks
    Fergie76
    • #7
    • 12th Jun 10, 2:01 PM
    • #7
    • 12th Jun 10, 2:01 PM
    I recently had problems with Welcome Finance, when my load matured.

    Basically, I agreed to pay 240 amount for 36 months. They took out 37 payments, without informing me, even though my contract stated 36 payments. When I questioned this the said it was be I took the loan out on the 27th of the month and my payment date was the 1st of the month so, basically I owed them a months interest of 35. Fair enough then, so why take out a 37th payment for 240, instead of just the 35 that you say I owe you.

    Anyway, I had trouble getting my my money, back. I eventually got it my writing a complaint to the address that Tubbs has posted above. I got my full 240 plus interest back.
  • gemmagilchrist
    • #8
    • 22nd Sep 10, 3:22 PM
    • #8
    • 22nd Sep 10, 3:22 PM
    Can someone please help me. Welcome have just agreed to refund my PPI for the last 16 months as they admitted the original agreement was not satisfactory.( I dont think they could find it). They have stated they will refund (via cheque) all my PPI + interest charged on PPI once I sign the 'Restructured' agreement they have sent me. They have basically sent me the same agreement without PPI on it, again for the full amount of the original loan even though I have paid 16 months already. They have also stated they will backdate the loan so as to make the account accurate. The question is do I sign this 'Restructured' agreement in the absence of Welcome Finance staff and witness's and date it for the Original date of the loan. Is it legal to do that !
    It will undoubtedly save me thousands if I do it, but I am suspicious of this company I worry that they are pulling a fast one on me again !
    Originally posted by chuck1es
    Sorry I know this is old but did you sign the new agreement?

    If you really think they had lost your original one you could have gone down the unforceable route and then not have had to have paid another penny...
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