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  • FIRST POST
    • MSE Martin
    • By MSE Martin 21st Jun 03, 6:44 PM
    • 8,109Posts
    • 42,244Thanks
    MSE Martin
    Water Bills questions and comment
    • #1
    • 21st Jun 03, 6:44 PM
    Water Bills questions and comment 21st Jun 03 at 6:44 PM
    Please place your water bill questions and comments here





    Addition by Fran - link to Martin's article HERE











    Last edited by Fran; 12-02-2005 at 1:08 AM. Reason: add link to water article on main site
Page 37
    • irisheyes153
    • By irisheyes153 16th Mar 17, 2:22 AM
    • 6 Posts
    • 0 Thanks
    irisheyes153
    re large debt
    hello sweetheart,
    so sorry no one has contacted you about your debt, you must be frantic, firstly phone back and berate them (thinking of a word that doesn't rhyme with ballcock here) for not helping!

    go to the thames water page and type in Customer Assistance Fund, its a short form and they can look in to removing/reducing the debt.

    good luck

    Callie
    • Cardew
    • By Cardew 16th Mar 17, 9:03 AM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    Yes, they do,


    ,.
    Originally posted by irisheyes153
    It would be helpful if you indicated to which post you were referring.
    • Cardew
    • By Cardew 16th Mar 17, 9:12 AM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    hello sweetheart,
    so sorry no one has contacted you about your debt,
    Originally posted by irisheyes153
    To which post are you directing your comments?

    I appreciate you are a new poster but you should quote the post that is the subject of your reply. As far as I can see nobody called 'sweetheart' has posted in the last year.
    • Emma1998
    • By Emma1998 28th Mar 17, 1:06 PM
    • 1 Posts
    • 0 Thanks
    Emma1998
    I used to pay £24 a month but since moving into a new and smaller property I pay £28 a month. I think this is due to having a constant leak in the taps. I have tried explaining this to my water provider but they will not do anything ? What can I do?
    • Cardew
    • By Cardew 28th Mar 17, 10:32 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    I used to pay £24 a month but since moving into a new and smaller property I pay £28 a month. I think this is due to having a constant leak in the taps. I have tried explaining this to my water provider but they will not do anything ? What can I do?
    Originally posted by Emma1998
    Welcome to the forum.

    If renting, get landlord to fix taps.

    If you own, get a plumber.
    • jadex
    • By jadex 29th Mar 17, 1:41 AM
    • 652 Posts
    • 276 Thanks
    jadex
    My water supply is metered.
    For the past 10 years my usage has never been higher than 35 m3 per 6 months.
    Last week engineer from Thames Water visited my property and today received a new bill - £1900 to pay !!!!!! Apparently I have used 886 m3 since the end of October. How so?
    I check my meter regularly and checked it last October and was planning to do so on 1st April (as water rates are going to change).
    So, my first point was to check the meter. As it stands, my old meter's gone and TW installed a new one without telling me about it!!! So current reading is meaningless.
    Surely, they should have informed me while they were on site? They asked me to move my car to have access to meter, then to run cold water in the kitchen, then said it's fine and OK but somehow failed to tell me that they changed my meter... Had I known about it, I would have taken a picture of "last reading".
    Now they claim that meter readings has increased by 886 m3 since October and I have no possibility to verify it.
    Last edited by jadex; 29-03-2017 at 2:31 AM.
    • Cardew
    • By Cardew 29th Mar 17, 8:19 AM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    My water supply is metered.
    For the past 10 years my usage has never been higher than 35 m3 per 6 months.
    Last week engineer from Thames Water visited my property and today received a new bill - £1900 to pay !!!!!! Apparently I have used 886 m3 since the end of October. How so?
    I check my meter regularly and checked it last October and was planning to do so on 1st April (as water rates are going to change).
    So, my first point was to check the meter. As it stands, my old meter's gone and TW installed a new one without telling me about it!!! So current reading is meaningless.
    Surely, they should have informed me while they were on site? They asked me to move my car to have access to meter, then to run cold water in the kitchen, then said it's fine and OK but somehow failed to tell me that they changed my meter... Had I known about it, I would have taken a picture of "last reading".
    Now they claim that meter readings has increased by 886 m3 since October and I have no possibility to verify it.
    Originally posted by jadex
    Contact the Consumer Council for Water
    https://www.ccwater.org.uk/
    • Felixmum
    • By Felixmum 27th May 17, 2:50 PM
    • 1 Posts
    • 0 Thanks
    Felixmum
    Does anybody know if I can claim 7 years overpayment of water rates of the money coming out of my benefits. Been charged WAY over the odds as a single Tennant and it's only just been adjusted to single occupancy. At least 7 years wrong rate. Many thanks
    • Cardew
    • By Cardew 27th May 17, 5:06 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    Does anybody know if I can claim 7 years overpayment of water rates of the money coming out of my benefits. Been charged WAY over the odds as a single Tennant and it's only just been adjusted to single occupancy. At least 7 years wrong rate. Many thanks
    Originally posted by Felixmum
    There are 3 ways of paying water charges.

    1. If no meter, you pay based on the Rateable Value(RV) and it doesn't matter if 1 person or 10 people live in the property - the charges are the same.

    2. If you have a meter you pay on the amount of water used, and again, as above, it doesn't matter if 1 or 10 people live in the property.

    3. If you apply for a meter and one cannot be fitted, you will be given the option of an Assessed charge. This is supposed to be the average charge for that type of property - some use the number of bedrooms and some the number of occupants. Most water companies also have a lower charge for a single occupant.

    The important factor is you must formally apply for a meter and it is the water company's decision if an assessed charge will be offered. They will often backdate the assessed charge to the date you applied for a meter. You must also tell them that you are a single occupant.

    What is the position on your water supply - with dates.
    • chesters11
    • By chesters11 30th May 17, 2:15 PM
    • 3 Posts
    • 0 Thanks
    chesters11
    pointless try to save on water bills
    We had a water meter fitted on moving in and it didnt achieve much savings but now thames water sent us a letter our bills would be rising because they want more money to build a sewer 30 miles away !
    We have them out once a month to jet our sewer as its broken and cannot be bothered to fix that yet were expected to pay extra for a sewer we will never use! Its time these monopolies were reigned in and put on the open market where we can choose who to give our money too
    • Alan Wednesday
    • By Alan Wednesday 5th Aug 17, 3:37 PM
    • 6 Posts
    • 0 Thanks
    Alan Wednesday
    Have you heard the one about the one bed flat paying £10 per week to a third party (Council) when a four bed house pays £14 per week ?

    Council pockets a stealth tax of £300,000 per year and water companies collect 4 times more under RV compared to metered.

    Ofwat, CCWater and Watrs think this is ok ???
    • Hengus
    • By Hengus 5th Aug 17, 3:54 PM
    • 4,513 Posts
    • 2,693 Thanks
    Hengus
    Does anybody know if I can claim 7 years overpayment of water rates of the money coming out of my benefits. Been charged WAY over the odds as a single Tennant and it's only just been adjusted to single occupancy. At least 7 years wrong rate. Many thanks
    Originally posted by Felixmum
    Hi - welcome to the forum. Did you ask? Details of discounts etc are usually sent out each year with a statement of account.
    • Cardew
    • By Cardew 5th Aug 17, 10:57 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    Have you heard the one about the one bed flat paying £10 per week to a third party (Council) when a four bed house pays £14 per week ?

    Council pockets a stealth tax of £300,000 per year and water companies collect 4 times more under RV compared to metered.

    Ofwat, CCWater and Watrs think this is ok ???
    Originally posted by Alan Wednesday
    Can you explain what you mean please.

    How do the Council gain anything from water charges?

    If not metered, properties pay charges based on their Rateable Value(RV). The RV system of local taxes of private dwellings was abolished in April 1990 for everything but water charges.

    The RV was probably assessed in 1973(for existing houses) and neither the Council or Water companies have any mechanism to change the RV.

    The water company make no extra(or less) profit regardless of the water charges they collect.
    • Hannah.etc
    • By Hannah.etc 16th Aug 17, 12:19 PM
    • 2 Posts
    • 0 Thanks
    Hannah.etc
    Water meter with Thames water...astronimically BAD
    A few months ago I had a water meter fitted on our flat. This information we were given at the time was that we had to have this done as we were in a high demand/low supply area and the water meter was mandatory. Since the meter has been fitted I have not chosen to use the metered billing amount (there is a 2 year adjustment period where you can opt not to take the metered charges and just pay the usual bill - £140.29 for 6 months / £35.97 a month). The estimated charges on the water meter that are now coming through as a comparison are ridiculously high - £329.87 for 6 months and it says that we (a couple in a 1.5 bedroom flat) use more water than a 6 person household - 781 litres WATER A DAY(!!) This can't physically be possible. We had the bathroom and the kitchen refitted (2 years ago) so we have new shower-heads/taps/cistern so the water usage is not massive, we don't have baths everyday and we don't use the washing machine everyday. I don't understand how this can be accurate and how can I go about disputing this before I have to pay these astronomical charges!
    • Cardew
    • By Cardew 16th Aug 17, 12:48 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    A few months ago I had a water meter fitted on our flat. This information we were given at the time was that we had to have this done as we were in a high demand/low supply area and the water meter was mandatory. Since the meter has been fitted I have not chosen to use the metered billing amount (there is a 2 year adjustment period where you can opt not to take the metered charges and just pay the usual bill - £140.29 for 6 months / £35.97 a month). The estimated charges on the water meter that are now coming through as a comparison are ridiculously high - £329.87 for 6 months and it says that we (a couple in a 1.5 bedroom flat) use more water than a 6 person household - 781 litres WATER A DAY(!!) This can't physically be possible. We had the bathroom and the kitchen refitted (2 years ago) so we have new shower-heads/taps/cistern so the water usage is not massive, we don't have baths everyday and we don't use the washing machine everyday. I don't understand how this can be accurate and how can I go about disputing this before I have to pay these astronomical charges!
    Originally posted by Hannah.etc
    Welcome to the forum

    Many blocks of flats(particularly older flats and conversions) have 'complicated' internal water pipes and it is possible that your meter is recording usage in other flats.

    This should be easy to check by noting a meter reading and not using any water for a longish period and see if the reading has changed.

    You can also turn off the stopc0ck and see if neighbouring flats have all or some of their supply cut off.
    • Hannah.etc
    • By Hannah.etc 16th Aug 17, 1:11 PM
    • 2 Posts
    • 0 Thanks
    Hannah.etc
    Hi there -

    We live in a first floor maisonette - there are only two flats in the terraced house and they were purpose-built in 1901 (quite unusual).
    I would like to take a look at the water meter but it's fitted outside and the access hatch is on the pavement - I can't seem to work out how to lift the hatch lid up - do I need a special tool?
    Thanks again for the reply
    • Cardew
    • By Cardew 16th Aug 17, 1:30 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    It is very possible that your meter is supplying the other flat or other properties in the terrace. A 'common' water supply to several properties was used in those days.

    Normally a 'special tool' is not required to access the meter. If it is the water company should supply one.
    • joshardy
    • By joshardy 12th Sep 17, 1:27 PM
    • 47 Posts
    • 42 Thanks
    joshardy
    Good afternoon everyone. We've just bought our first home after living in Military accommodation for the past 17 years (water charges are included in the rent). Having done some research on affordability etc, it seemed the 'average' water bill was approx £45. Imagine our surprise when Wessex Water set up our D/D for £90 per month! There are 6 people in the house and to be fair, the washing machine does about 7 - 8 cycles a week as does the dishwasher. We only use the shower (and I do keep a tight rein on the 16 years old twins) but I was surprised at how much there were asking for. Is this a 'normal' amount to pay?
    • JJ Egan
    • By JJ Egan 12th Sep 17, 1:57 PM
    • 9,837 Posts
    • 4,050 Thanks
    JJ Egan
    There is no normal or average .
    Price is dependent upon area and supplier .
    • Cardew
    • By Cardew 12th Sep 17, 4:30 PM
    • 27,004 Posts
    • 13,127 Thanks
    Cardew
    Good afternoon everyone. We've just bought our first home after living in Military accommodation for the past 17 years (water charges are included in the rent). Having done some research on affordability etc, it seemed the 'average' water bill was approx £45. Imagine our surprise when Wessex Water set up our D/D for £90 per month! There are 6 people in the house and to be fair, the washing machine does about 7 - 8 cycles a week as does the dishwasher. We only use the shower (and I do keep a tight rein on the 16 years old twins) but I was surprised at how much there were asking for. Is this a 'normal' amount to pay?
    Originally posted by joshardy
    I am assuming you do have a meter?

    Your charges are here:

    https://www.wessexwater.co.uk/charges/

    The average consumption in UK is approx 55 cubic metres per person per year. So for the 6 of you 330 cubic metres pa

    The charges for 330 cubic metres would be £1,326 + £78 in standing charges = £1,404pa or £117 a month.

    Wessex Water are one of the more expensive areas in UK but the South West pay far more.

    Flushing toilets, long showers, cleaning teeth with tap running, watering garden etc are high consumption items. You need to 'educate' the family on cutting down on water consumption.

    Welcome to Civie Street!
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